외관

홀리데이 인 해먼드, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 해먼드, IHG 호텔
1819 Sw Railroad Ave, Hammond, LA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 416개 이용 후기 중 242개" "
평점 8 - 좋아요. 416개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 416개 이용 후기 중 26개" "
평점 4 - 별로예요. 416개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 416개 이용 후기 중 11개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Mark

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
No parking available. Front desk staff unconcerned with that. Visibly soiled towels.
2024년 4월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 4월 16일
Thank you for submitting a review, Mark, we really appreciate the feedback! We are sorry about the issues with the parking and you towels. Both situations are not the norm for us and we hope you will stay with us again so that we may have the opportunity to provide wonderful service for you!

10/10 - 훌륭해요

Rosheka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great experience
2024년 3월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 4월 3일
Thank you for the great review, Rosheka! We are glad you enjoyed your stay and hope to see you again soon! Safe travels!

6/10 - 괜찮아요

Randal Wayne

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Joey

출장 여행
Great property, would stay here again
2024년 3월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 3월 22일
Thank you so much for your 5-out-of-5, we really appreciate it, Joey! We hope you will be staying with us again in the future!

10/10 - 훌륭해요

Dana

2024년 3월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 4월 3일
Thank you so much for the review, Dana! We really appreciate it! We are glad you had a great stay with us! See you on your next trip!

10/10 - 훌륭해요

Gerry 님, Moss Bluff

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, comfortable, quiet
2024년 3월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 3월 11일
Thank you for the review, Gerry! We appreciate it and are happy you had a comfortable and quiet stay! See you next time you come to Hammond!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very clean and quiet! Also, the breakfast buffet was very good!
2024년 2월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 3월 6일
Thank you so much for the 5-out-of-5, Andrew! We really appreciate it and are so glad you enjoyed your stay, the hotel, and our breakfast buffet! We hope to see you again soon!

10/10 - 훌륭해요

Melissa

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceptionally clean, very friendly staff
2024년 2월에 1박 숙박함
답변 제공: Jacob P, Front Office Manager 님, 2024년 2월 8일
Thanks for the review, Melissa! We are happy you enjoyed your time at our hotel and our staff! We hope you will stay with us again soon!

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I retired as GM of a hotel after 17 years. I can tell you from my experiences that property and the staff were great. I enjoyed being able to enjoy a glass of wine and the bartender was phenomenal.
2024년 2월에 1박 숙박함
답변 제공: Jacob P, Front Office Manager 님, 2024년 2월 8일
Thank you so much for the review, Karen! We are ecstatic that you enjoyed your stay and will let the bartender know of the great job he did! We hope you will come back and stay with us in the future! Safe travels!

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean updated room and hallways. Had to pay full bill upfront. Very unusual since a credit card is on file.
2024년 1월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 1월 31일
Thank you for the review, Jim! We really appreciate it and hope you choose to stay with us again in the future!

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Tina, Assistant Front Office Manager 님, 2024년 1월 18일
Hello Andrew, we are glad to here you enjoyed your stay with us and hope you stay with us again in the near future.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire staff was so friendly especially the food and beverage person April. She was so helpful and made sure we had everything we needed for breakfast. A great stay as we were passing through town. Also a good brewery a mile down the road:)
2024년 1월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 1월 16일
Thank you so much for the 5-out-of-5, Chris! We are ecstatic that you had a good time and loved April's service! We will let her know of the positive impact she had during your visit! We hope to see you again in the future in your are ever in the Hammond area! Safe travels!

8/10 - 좋아요

walter

2024년 1월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 1월 16일
Thanks for the great review, Walter! We are happy you enjoyed your stay! We hope to see you again soon!

2/10 - 너무 별로예요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Charged 200, falsely accused
Got charged 200 dollars for "smoking" in room. I never once even had a flame in the room. They found tobacco in the trash can. Try to call to get explanation and they answer and hang up the phone. I travel for work, never will me or my over 200+ employees stay in another ihg holiday inn
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 1월 16일
Thank you for the positive review! We really appreciate it and are glad you enjoyed your stay! We hope to see you again soon!

4/10 - 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Shower sucks and ac wasn't keeping room comfortable.
2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
Thank you for the review, Michael. We are sorry about the issue you experienced with the shower and the A/C. We will give these notes to our maintenance staff so that they can investigate the issue. We hope, though, if you are ever in the Hammond area again that you will give our hotel another chance! Safe travels!

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed in room 202
2023년 12월에 2박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
Thank you for your review, Aaron! We really appreciate it! We hope to see you again soon!

10/10 - 훌륭해요

Yolanda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
We really appreciate your 10-out-of-10, Yolanda! We hope that, whenever you come to the Hammond area again, that you will be staying with us! Safe travels!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
Thank your for your wonderful review! We hope that you come back and visit soon, Shannon! Safe travels!

10/10 - 훌륭해요

Andrea

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
We really appreciate your great review, Andrea! We hope you will stay with us again soon! Safe travels!

2/10 - 너무 별로예요

ryder

출장 여행
별로예요: 편의 시설/서비스
i got bit by bed bugs in 2 separate rooms. won’t be staying here again.
2023년 12월에 8박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
We apologize about the issue you experienced, ryder. We will be investigating this so that we can ensure any potential issues are taken care of. Safe travels!

10/10 - 훌륭해요

Terry

2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
Thank you for the great review! We hope you will be staying with us whenever you come to Hammond again!

10/10 - 훌륭해요

JACOB

2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 28일
Thank you so much for your 5-out-of-5! We really appreciate it and hope to see you again soon! Safe travels!

10/10 - 훌륭해요

Charles

2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2024년 1월 16일
Thank you for the 5-out-of-5, Charles, we really appreciate the feedback! We hope to see you again whenever you come to Hammond! Safe travels!

8/10 - 좋아요

Jason

2023년 12월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 8일
Thank you for the review, Jason! We hope to see you again soon!

8/10 - 좋아요

DAVID 님, DES MOINES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was in better shape than the competition’s. It was Thanksgiving week when I stayed, so it was quite (which I love).
2023년 11월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 8일
Thanks for the review, David! We really appreciate your honest words and your opinion on our hotel! We hope that, if you are ever in the Hammond area again that you will stay with us! Safe travels!

10/10 - 훌륭해요

Maylon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in Hammond! Pretty clean and comfortable, but breakfast is an extra charge which is odd, and the walls are very thin. You can hear everything (and everyone if you know what I mean).
2023년 11월에 2박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 8일
Thank you so much for you 5-star review, Maylon! We really appreciate it! We hope to see you again soon! Safe travels!

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, the hotel is a good choice. The hotel is conveniently located near shopping, restaurants, and entertainment. The property, lobby, and rooms are clean. The hallway and room carpeting are a bit aged. The beds were clean and comfortable. The bathroom was clean, and the towels were in great shape. The thermostat in the room did not work, so the first night was quite cold. The front desk staff were very polite and attentive. Upon request, the front desk staff happily switched us to a room with an operable thermostat which made the the rest of the stay better. Morning housekeeping staff are unnessesarily loud voiced in the hallways as well as vacuum cleaning, and knocking on doors as early as 8:30 AM. More considerate housekeeping would have been appreciated. I still think the hotel is an overall good choice.
2023년 11월에 2박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 12월 8일
We appreciate your review, Johnny! We are sorry you experienced an issue with housekeeping and your room thermostat, but we are ecstatic our staff was able to take care of the issue for you! We hope you will give us another chance the next time you are in the Hammond area!

2/10 - 너무 별로예요

Amanda 님, Corinth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jamie at the front desk is so rude. If you are wanting to stay somewhere nice, go somewhere else.
답변 제공: J. Poole, Front Office Manager 님, 2023년 11월 8일
We are sorry you experienced an issue with our staff. We hope you stay with us again in the future so that we can provide you excellent service!

10/10 - 훌륭해요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed our stay. Staff was very nice at checkin and checkout. Beds were very comfortable. Would definitely stay again.
2023년 9월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 9월 20일
We appreciate your review and recommendation, Kelly! Thank you so much for your kind words about our desk staff during your check-in and check-out experience! We will see again during your next stay! Safe travels!

10/10 - 훌륭해요

Jessi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and entire property were clean and well kept. The staff was friendly and attentive. I loved the full bottles of Dove shampoo, conditioner, body was, and hand soap in the bathroom.
2023년 9월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 9월 20일
Thank you for your great review! We really appreciate it and are glad you enjoyed the room, amenities, and staff! We hope to see you again soon!

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay. Convenient location and rooms and common areas were clean. Friendly staff!
2023년 9월에 2박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 9월 13일
Thank you! We appreciate your wonderful review, Diane! We are happy you enjoyed your stay and hope to see you again in the future! Safe travels!

10/10 - 훌륭해요

donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 9월 8일
Thank you so much for you great review of our hotel! We really appreciate it! We hope to see you again in the future! Safe travels!

10/10 - 훌륭해요

Gary 님, Fairfax

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the friendliness of the staff. Cleanliness of facility. Inside and outside. Pool are and bar are amazing. Close to interstate and downtown.
2023년 8월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 9월 6일
Thank you so much for your wonderful review! We are glad you enjoyed your stay, including the pool and bar! We hope you stay with us again in the future!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
Straight to the point dirty towel pick up no one return with clean had to go to front desk to retrieve towel she feel the need to contact the house keeper that was off it was about 8pm I was gone the whole day to come back to this finally got resolve.
2023년 8월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 21일
Thank you for your review! We are sorry you had that issue with the towels. We will inform our executive housekeeper of this so that they can make the necessary corrections. He hope that you will stay with us again if you are ever in the Hammond area so that we have the opportunity to provide great service!

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tre the bar tender was the best. Made the best “mixologist” drinks a must stop by and visit. He’s the absolute best!
2023년 8월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 21일
Thank you for the review and your kind words about our bartender! He'll be excited to hear your enjoyed his service! We hope to see you again soon!

10/10 - 훌륭해요

Lance

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome and clean
2023년 8월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 21일
Thank you for your great review! We are glad you enjoyed your stay and hope you choose to stay with us again in the future! Safe travels!

10/10 - 훌륭해요

Tanisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 10일
Thank you so much for your review! We are ecstatic you enjoyed your stay! We hope to see you again soon!

2/10 - 너무 별로예요

John

2023년 7월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 4일
John, we are sorry you did not enjoy your stay. We strive for every guest experience to be a perfect one. We hope that you will stay with us again in the future so that we may have an opportunity to provide excellent service!

8/10 - 좋아요

Karina

2023년 7월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 4일
We really appreciate your review and we are ecstatic that you enjoyed your stay with us! We hope we choose to stay with us again if you are ever in the Hammond area!

8/10 - 좋아요

Annette

좋아요: 청결 상태
2023년 7월에 3박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 4일
Thank you for staying at our hotel and thank you very much for your review. We hope to see you again in you are ever in the Hammond area!

8/10 - 좋아요

Willie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A lot of restaurants and some sort of storage facility. Not what you want to see when you look out your window
2023년 7월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 7월 12일
Thank you for the review! We understand the view can be less-than-exciting from certain room locations; we apologize! When you stay with us again, request a corner room on the far end of the hall for a better view of Hammond! Safe travels!

10/10 - 훌륭해요

Charlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great area. Easy check-in. Friendly
2023년 6월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 7월 5일
Thank you so much for the review! We are ecstatic you enjoyed your stay and found our check-in process to be quick and easy! We look forward to your next stay!

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Room
Customer service was welcoming and efficient. Room was very clean and comfortable.
2023년 6월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 7월 5일
Thank you so much for your positive review! We are happy your enjoyed your stay with us and hope you will be back in the future should you stay in the area! Safe travels!

8/10 - 좋아요

Marilyn

2023년 6월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 8월 4일
Thank you for your review! We really appreciate it and love that you enjoyed your stay! We hope to see you again soon!

8/10 - 좋아요

Kristi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The stay was very nice….everyone was friendly. The only issue we had was that the black out curtain only covered half the window…so the room was pretty bright all night since there is a storage facility next door with lots of lights.
2023년 6월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 6월 26일
Thank you for reviewing our hotel! We really appreciate it! We are glad you found our staff to be friendly, but we are sorry here about the curtains in your room. I'll forward this information to our housekeeping department so that they can investigate it! Thank you so much for staying with us though, and we hope to see you again in the future!

10/10 - 훌륭해요

Gary 님, Fairfax

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent stay. Best place in Hammond , La to stay. Great staff. Love the outdoor spaces and the bartender was helpful, friendly and make great drinks.
2023년 6월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 6월 26일
Thank you so much for your kind words! We are ecstatic to here you loved the patio and bartender! We will let him know he's doing a great job! Safe travels and we hope you will stay with us again in the future!

10/10 - 훌륭해요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 6월 7일
Thank you so much for you high rating! We greatly appreciate it and hope to see you again if you stay in the area! Safe travels!

10/10 - 훌륭해요

Tanisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was very impressed by the property. Easy check in and clean rooms. Really good dining options in the area. You can’t go wrong.
2023년 5월에 1박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 5월 28일
Thank you so much for you wonderful review! We are so glad you enjoyed your stay! We hope to see you again! Safe travels!

6/10 - 괜찮아요

James

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
difficult to get to the building itself. Parking was tough the first night with the semi truck taking up most of the entrance. Not impressed with having to pay for breakfast.
2023년 4월에 2박 숙박함
답변 제공: J. Poole, Front Office Manager 님, 2023년 4월 25일
Thank you for your review! We are sorry you experienced difficulties with the parking due to the semi/18-wheeler trucks. We only allow them to park here if there is still space available; we do not offer designated large truck parking. As a Holiday Inn, we have a restaurant that serves our dinner and breakfast. We hope that you will still give us another chance if you are ever in the area again!