숙박 시설 정면 - 저녁/밤

위스테이 스위트 - 코빙턴 맨더빌 여행 후기

3 out of 5
위스테이 스위트 - 코빙턴 맨더빌
140 Holiday Blvd, Covington, LA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 855개 이용 후기 중 359개" "
평점 8 - 좋아요. 855개 이용 후기 중 221개" "
평점 6 - 괜찮아요. 855개 이용 후기 중 106개" "
평점 4 - 별로예요. 855개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 855개 이용 후기 중 88개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here at least twice a month. Very clean and friendly. Quiet location
2024년 4월에 1박 숙박함

4/10 - 별로예요

Ann Marie

단체 여행
별로예요: 편의 시설/서비스
Very bare bones, no services- no housekeeping, you have to sign your life away to get a glass, no phone, no Kleenex, not even a plastic cup for water, have to trade in towels at the front desk, have to take out your own trash. It wasn’t dirty, but it wasn’t super clean in the room. Would not stay again. The staff were pleasant.
2024년 4월에 5박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 17일
Dear Ann Marie,Thank you for staying with us and for sharing your review. While we wish you had a better experience, we appreciate the feedback so we can use it to improve our facility. Being geared more towards extended stay, we don't offer a lot of the amenities a nightly hotel would so that we may offer deeply discounted rates. We understand that this model doesn't work for all, and we wish you the best in all your future travels.

2/10 - 너무 별로예요

Jeffrey Luken

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Front desk was ride at check in, there were no ice machines & each kitchen item needed to be individually checked out and signed for. We felt like criminals. Nice property, woeful management.
2024년 4월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 14일
Dear Mr. Luken,We're very sorry to hear you did not have a great experience at our hotel. Great service and is one of our top priorities, so we apologize that our staff did not come through in your case. We never intend to make our guests feel like criminals, rather we check out our kitchen supplies on an as-need basis in order to ensure proper sanitation between each use. If you give us the chance, we would be honored to welcome you back to earn back your trust and provide you with the 5-star experience we know you deserve.

8/10 - 좋아요

jerol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 5박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 12일
Dear Jerol,Thank you for staying with us and for sharing your review. We’re so happy you had a nice stay and we hope to see you again soon!

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 11일
Thank you, Pamela, for sharing your rating about your stay with us. We hope to see you again soon!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient to where I need to get to.
2024년 3월에 6박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 1일
Dear John,Thank you for staying with us and for sharing your review. We’re happy you had a great experience convenient to your destination. We hope to welcome you back soon!

6/10 - 괜찮아요

Rene

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 4월 1일
Dear Rene,Thank you for staying with us and for sharing your rating. Please feel free to reach out to us to let us know what we could’ve done to earn a 5-star rating from you.

8/10 - 좋아요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 3월 27일
Thank you, Oscar, for sharing your rating regarding your recent stay with us. We’re glad you had a nice stay and hope to welcome you back soon.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 3월 8일
Thank you, Danielle, for sharing your rating regarding your recent stay with us. We're thrilled you had a great stay and hope to see you again soon!

6/10 - 괜찮아요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room smelled like smoke, rooms could use some updating as well as deep cleaning. Exterior needed a update too. Pool looked nice but was closed due to seasonal use.
2024년 3월에 4박 숙박함
답변 제공: Emily M, GM 님, 2024년 3월 8일
Dear Jennifer,Thank you for staying with us and for sharing your review. We apologize that your room smelled of smoke as we are a non-smoking facility, however there are those who choose to violate that policy despite our attempts to eliminate the issue. We are working hard to make updates and improvements to our hotel, and we hope we can welcome you back when all is done so we're able to provide you with a 5-star stay.

8/10 - 좋아요

Arlen 님, Cairo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean and well prepared. Strong cigarette smoke smell in the hall. When the room door opened the smell filled the room.
2024년 3월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 3월 8일
Dear Arlen,Although we are disappointed to hear the common areas of our facility smelled of smoke despite being a smoke-free facility, we are happy to hear you had an otherwise great stay. We can assure you we will continue to do our best eliminate violators of our non-smoking policy to avoid this issue moving forward and hope to welcome you back soon!

4/10 - 별로예요

Chasity

단체 여행
별로예요: 청결 상태
Bugs in room
2024년 2월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 22일
Dear Chasity,We are very sorry to hear you had a pest issue in your room during your stay. We take great care with our preventative pest control, and we can assure you any issues that are found will be addressed. We hope to welcome you back in the near future to provide you the 5-star stay we know you deserve.

2/10 - 너무 별로예요

Jordan

Sheets were dirty I walked in and l left
2024년 2월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 22일
Dear Jordan,We are very disappointed to hear that you did not have a pleasant stay with us. We take the utmost care regarding the cleanliness of all aspects of our rooms, so we apologize that we fell short of your expectations in this case. If you give us the chance, we would love the opportunity to welcome you back in order to earn back your trust and provide you with the clean and comfortable experience we know we're capable of.

4/10 - 별로예요

Rebecca

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I paid $100 for a hard bed, overly used pillows and I could not shower and the manager didnt even discount my stay. See pictures. Won’t be staying again. Spend the extra $80 and go somewhere decent.
2024년 2월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 21일
Dear Rebecca, We are disappointed to hear you didn’t enjoy your stay with us. We work hard to create a comfortable stay for all our guests, and it’s clear we fell short of your expectations in this case. We are working on making improvements to the facility, and our low rates reflect that as being the case. We are unable to discount rates booked through third parties, but rather we focus on correcting issues when reported. We wish you the best in your future travels.

10/10 - 훌륭해요

Blythe 님, Rochester

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large rooms, convenient with casino & restaurants on-site, friendly staff.
2024년 2월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 19일
Dear Blythe,Thank you for staying with us and for sharing your review. We are so happy to hear you had a great experience with us, but do want to clarify for other guests reading this that we do not have a casino or restaurant on site. We are, however, conveniently located near many eating establishments. We hope to welcome you back for all your future travels to the area!

10/10 - 훌륭해요

Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
❤️
2024년 2월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 19일
Thank you, Alexander, for posting your rating regarding your recent stay with us. We hope to see you again soon!

6/10 - 괜찮아요

Emile

별로예요: 숙박 시설 상태 및 시설
They just don't have no food to give people and no good coffee
2024년 2월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 11일
Dear Emile,Thank you for staying with us and for sharing your review. We do not serve breakfast or meals at our hotel since all our rooms have full kitchenettes in addition to our discounted rates. We do however offer hot coffee in the mornings in the lobby, we are sorry that this did not fit your expectations. We're glad your stay was satisfactory overall and we hope to welcome you back for all your future travels to the area.

2/10 - 너무 별로예요

Lydia

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet didnt work. Water wouldnt go out the bathtub. Refrigerator had rust on it and didnt work we had to put our food in the freezer so it didnt spoil. No manager to talk to on duty. Im never staying here again. Very dirty and dusty. We sneezed all night.
2024년 2월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 9일
Dear Lydia,We are very disappointed to hear you did not enjoy your stay with us. We work hard to create a clean and comfortable experience for all our guests, but it's clear we fell short of your expectations in this case. We're sad to lose your business, but wish you all the best in your future travels.

6/10 - 괜찮아요

Benjamin 님, St. Francisville

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The location was good - right off the Interstate. The hotel was very quiet. The beds were uncomfortable, as were the pillows. One of the elevators smelled like stale cigarette smoke and the hallway smelled like wet, limp salad.
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 28일
Dear Benjamin,Thank you for staying with us and for sharing your review. While we wish you had a more pleasant experience, we appreciate the feedback as we will use it in order to improve. We hope to welcome you back in the near future to provide you with the 5-star experience we know you deserve.

8/10 - 좋아요

Ericka

2024년 1월에 7박 숙박함
답변 제공: Emily M, GM 님, 2024년 3월 24일
Thank you, Ericka, for sharing your review regarding your recent stay with us. We hope to see you again soon!

8/10 - 좋아요

John W

좋아요: 청결 상태, 직원 및 서비스
Quaint hotel
Older hotel. Spacious rooms.
2024년 1월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 19일
Dear John,Thank you for staying with us and for sharing your review. We hope to see you again soon!

6/10 - 괜찮아요

Rebekah

연인과의 여행, 출장 여행
It could have been cleaner.
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 18일
Dear Rebekah,We are disappointed to hear that the cleanliness of your room during your stay was not up to your standards as that is one of our top priorities. We hope we can welcome you back in the near future to provide you with the 5-star experience we know we're capable of.

10/10 - 훌륭해요

Cody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 15일
Dear Cody,Thank you for staying with us and for sharing your rating. We’re thrilled you had an excellent stay and look forward to seeing you again soon!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
BYO several things
The room was nice sized, but had some major issues which threw me off. If I'd known of the policies of the hotel I would have managed it differently. Here's what I would have done: brought my own drinking glasses, hangers, hair dryer, pillows and ice. The furniture in the room needs re-painting or staining--lots of wear and tear. There was a kitchenette with a refrigerator/ice maker, but it was not turned on. No ice and no ice machines in the hotel. We had an issue with the TV turning itself off. The front desk person graciously came to our room to help and secured the cord that was loose. The room was clean. There was no in-room coffee, but it was supplied in the lobby in the morning.
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 12일
Dear Valued Guest,Thank you for staying with us and for sharing your review. While we wish you had a better stay, it's feedback like yours that we use in order to improve our guest experience. We apologize that it was not better communicated prior to your booking that we are more catered towards extended stays as we are aware that this model doesn't fit for everyone. We are working to make updates and improvements to our facility, and we hope we can welcome you back if you ever do need lodging in the area for an extended stay.

2/10 - 너무 별로예요

Charlie

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had no hot water. I called the front desk and she said to keep it on for 20 mins to warm up!!! I asked for a new room and was denied therefore I asked for a refund and was told she couldn’t do it. Please fire everyone that this location and Cobden the building it’s falling apart scratches on everything smells of unintended carpets mold!!! I would not even let my dog stay here.
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 11일
Dear Charlie,We are very disappointed to hear you did not have a pleasant stay with us. We work hard to create a clean and comfortable environment for all, and it’s clear we fell short of your expectations in this case. Unfortunately it can take the hot water some time to get hot when the temperature is low outside, so neither a room move nor firing our staff would have solved that issue . We wish you the best with all your future travels.

10/10 - 훌륭해요

Terian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 11일
Dear Terian,We are so pleased to hear you received great service during your recent stay with us. We appreciate your business and we hope to welcome you back soon!

2/10 - 너무 별로예요

DeAnna

2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 2월 1일
Dear DeAnna,We are very disappointed to hear you did not have a great experience at our hotel. Please feel free to reach out directly to let us know what we could've done better.

10/10 - 훌륭해요

Hamid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 12월에 7박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 11일
Dear Hamid,Thank you so much for staying with us and for sharing your review. We’re so happy you’ve had a great stay with us and we hope to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was extremely rude stains on walls, sofa, curtains etc.
2024년 1월에 5박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Dear Valued Guest,We are very disappointed to hear that you did not receive great service and a clean stay with us. Please reach out directly to let us know who you are so we can investigate and correct the aforementioned issues.

10/10 - 훌륭해요

Alyisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Thank you, Alyisha, for sharing your rating regarding your recent stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Daniele

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reasonably priced, clean rooms, friendly staff, and pet friendly. Great suites for extended stays.
2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Dear Daniele,We are so pleased to hear that you enjoyed our hotel for you and your furry friend's recent stay. We hope to welcome you back for all your future lodging needs in the area!

10/10 - 훌륭해요

Deon

2024년 1월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Thank you, Deon, for sharing your rating regarding your recent stay with us. We hope to see you again soon!

10/10 - 훌륭해요

Dale

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Thank you, Dale, for sharing your rating regarding your recent stay with us. We appreciate the feedback and hope to see you again soon!

2/10 - 너무 별로예요

Terry

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff and housekeeping are terrible and rude. Facility is disgusting and run down. Rooms smell like mold. It looks like a section 8 complex. Didn't even want to leave my wife alone to go to the store. The housekeeper barged in our room at 10:30, telling us we eed to get out, my wife was completely undressed. They are lucky we didn't call the police. Stay there at your own risk.
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 8일
Dear Terry,We are very disappointed to hear that you did not enjoy your stay with us. We are working hard to make updates and improvements to our facility, so we do apologize that the environment fell short of your expectations. It does not sound like our staff to enter guest rooms unannounced prior to checkout time, so we will be investigating to see what happened during your stay. We hope to invite you back in order to earn back your trust and provide you with the 5-star stay we know we are capable of.

10/10 - 훌륭해요

Santos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 4일
Dear Santos,Thank you for staying with us and for sharing your rating. We hope to see you again soon!

10/10 - 훌륭해요

Crystal

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Pleasant
Stayed one night. Room was clean but needs an update
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 4일
Dear Crystal,Thank you for staying with us and for sharing your review. We are currently working to make updates and improvements to our hotel and hope to welcome you back when complete!

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay for the price.
Visiting family for the holidays. Place was easily accessible and very clean and convenient. Only negative was lack of water pressure in shower.
2023년 12월에 2박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 1일
Dear Cheryl,We are very pleased to hear that you had a great experience at our hotel. We apologize for the water pressure issue, we will definitely be looking into this and correcting any issues that may be causing this. We hope to see you again soon!

2/10 - 너무 별로예요

Deshinae

2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 1일
Dear Deshinae,We are very disappointed to hear you had a negative experience at our hotel. Please feel free to reach out directly to let us know what we could have done better.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fine
For the price, it was fine enough, but be warned--if you are looking for a clean hotel room this ain't it! Carpet was super sticky, trash under the bed, bathroom had mold. Also, the water wasn't very hot in the shower and there seemed to be mold in the room beyond the bathroom given the allergic reaction I had. Be careful if you're on the first floor--the windows in the room were cracked open and unlocked when I arrived. Front desk staff was very nice and coffee in the morning was good. A bit tricky to access but not far from I-12, which was perfect for me.
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2024년 1월 1일
Dear Valued Guest,Thank you for staying with us and for sharing your review. We are very disappointed to hear we fell short of your cleanliness expectations as that is one of our top priorities at WeStay. We will be addressing your concerns with our housekeeping staff and hope we can welcome you back in the future to provide you with the 10-point experience we know we can proviede.

6/10 - 괜찮아요

Brandy

연인과의 여행, 반려동물 동반 여행
답변 제공: Emily M, GM 님, 2024년 2월 1일
Dear Brandy,Thank you for staying with us and for sharing your rating. We hope to see you again soon.

6/10 - 괜찮아요

Jamie

연인과의 여행
This was my second time staying here and the 1st rm was really nice both on the 1 st floor but this time I was on the other side right across from the gym and I was very disappointed. The room was nothing like on the other hall. It was old and worn out looking….its was like coming from a 10 to a 2 room 😩made me look stupid to my significant other because I just told him how nice it was and that was far from nice.
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 25일
Dear Jamie,We are very disappointed to hear that this stay was not as great as your first stay with us. We are working hard to make updates and improvements to the facility and will use your feedback as guidance. We hope to welcome you back in the near future to earn back your trust and give you that great experience you expected to have.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 25일
Dear Carlos,Thank you for staying with us and for sharing your rating. We hope to see you again soon!

8/10 - 좋아요

Matthew

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the larger room but don't like having to walk so far to smoke / no outside door to the room.
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 25일
Dear Matthew,Thank you for staying with us and for sharing your review. We hope to see you again soon!

4/10 - 별로예요

Rajneesh

2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 25일
Dear Rajneesh,We are disappointed to hear that you did not have an excellent experience at our hotel. Please feel free to contact us directly to let us know what we could have done better.

10/10 - 훌륭해요

Cody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 18일
Dear Cody,Thank you for staying with us and for sharing your rating. We hope to welcome you back soon!

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 18일
Dear Katrina,We are so pleased to hear that you enjoyed your recent stay with us. We look forward to welcoming you back for all your future travels to the area!

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everyone was very nice
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 12일
Dear Connie,Thank you for staying with us and for sharing your review. We’re so happy to hear you had great service and hope to see you again soon!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place. We are in Covington on a regular basis and stay here each time. Nice, clean and safe. Need coffee pots in the room though.
2023년 12월에 1박 숙박함
답변 제공: Emily M, GM 님, 2023년 12월 9일
Dear Timothy,Thank you so much for staying with us and for sharing your review. We're so happy to hear that you continuously have great experiences with us! We have coffee pots available upon request, let us know next trip and we'll make sure there will be one in your room. See you again soon!

6/10 - 괜찮아요

DAVID

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was ok , nothing special, they have no ice machines, and the one in my room was broken, it was clean and quiet, and I would stay again,
2023년 11월에 2박 숙박함
답변 제공: Emily M, GM 님, 2023년 11월 30일
Dear David,Thank you for staying with us and for sharing your review. We are sorry to hear you icemaker was inoperable since there are no other guest ice machines in the hotel. In the future, we do provide ice at the front desk upon request if you do want a cold drink without waiting on an icemaker. We hope we can welcome you back soon to provide you with the 5 star stay we know you deserve.

4/10 - 별로예요

JIMMY 님, Southampton

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down property that needs a facelift!
2023년 11월에 4박 숙박함
답변 제공: Emily M, GM 님, 2023년 11월 29일
Dear Jimmy,We are sorry to hear you didn’t have a pleasant stay with us. We are working hard to make updates and improvements to our facility as we have recently changed ownership. We hope to welcome you back in the future in order to provide you with the 5-star stay we know we’re capable of.