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브리타니아 베이싱스토크 컨트리 호텔 앤드 스파 여행 후기

4 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1002개 이용 후기 중 175개" "
평점 8 - 좋아요. 1002개 이용 후기 중 273개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 237개" "
평점 4 - 별로예요. 1002개 이용 후기 중 175개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 142개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

10/10 - 훌륭해요

El Mostafa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함

2/10 - 너무 별로예요

Sai

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Party loud songs
2024년 2월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay. The staff were very nice. The room was clean, spacious and comfortable.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

John

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only slight problem was the shower. Couldn't make it work. The taps in the bath were working but after fiddling with th3 shower settings I gave up. No joy. Other than that it was very good.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

William

2024년 1월에 3박 숙박함

8/10 - 좋아요

Winston

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only issue was unable to link up to hotel Wi-Fi and my mobile signal in my hotel room was poor to none existent. Otherwise everything else was great.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Christine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

8/10 - 좋아요

rob

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown Neglected Hotel
So our stay at this hotel was extremely disappointing despite the best efforts of the staff to make it a bit more comfortable. Positives The staff were friendly and tried their best, the rooms were a good size, the beds were comfortable and the shower had good pressure with plenty of hot water. Negatives The whole place is tired and could do with refurbishment. In the rooms themselves it is not possible to control the radiator temperature and it was so hot we had no choice but to sleep with the windows open all night in December which isn’t ideal when it is by a main road. In the 1st room we had, 1 of the windows was broken and wouldn’t close properly (even if we wanted it closed) and the bathroom fan would not turn off meaning we had no sleep. The next day the manager tried her best to upgrade us to a different larger room but we had the same issue with the radiator. The bathroom had been refurbished but there was no toilet holder or rail for the towels and this time the extractor fan didn’t work at all. The breakfast could have been good, it was cooked to order with nice bakery produce, but they had run out of hash browns and tomatoes. The reason we had booked this hotel was because it had a spa which we planned to use however it was closed the entire time we were there and we had been given no notification this would be the case. It is clear this hotel is being run on a shoe string with no investment. It is run down and even simple cheap improvements have been overlooked.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Terence

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Good, but the bed let it down
Good stay. Breakfast was really tasty. Staff were really friendly and helpful. Room was big enough, shower was an over the bath shower. It probably does need a decor update, but nothing that would put you off. But the bed was awful. Felt ever spring.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good rooms and amenities
This was good. Nice gym decent size rooms. Comfortable. The restaurants have daily meal speacials with a drink that are a good value.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good, as usual
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely helpful check in staff
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Vinod

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a pleasant stay.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Steve

별로예요: 숙박 시설 상태 및 시설
Food was poor, frozen veggies and potatoes and tough overcooked chicken breast
2023년 11월에 1박 숙박함

8/10 - 좋아요

Marion

좋아요: 청결 상태, 편의 시설/서비스
Very good accommodation for the price. Only let down by condition of bathroom. Basin hot tap only trickle of water. Basin plug not holding water. Noisy bathroom fan unable to turn off. But would definitely stay again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a nice one night stay the service was friendly and the hotel is very clean and breakfast was amazing.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Karen

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Russell

출장 여행
좋아요: 청결 상태
Not so bad
The price of breakfast (£20.00!) nearly put me off booking the stay, but when I got there they had offers for 1/2 price so they should fix that, IMHO. I will stay again. Staff were friendly enough!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Angie

2023년 11월에 1박 숙박함

8/10 - 좋아요

Iris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room, great breakfast buffet. Disappointed pool was closed (getting work done). Staff were great.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Michael 님, Irvington

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an old hotel. But the rooms are big, the bathrooms are big. Food portions were generous and modestly priced. The pool was good, steam room and sauna nice and hot. And the price was great
2023년 10월에 1박 숙박함

8/10 - 좋아요

Morgan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Double room was lovely. Very clean and comfortable, the room was a little cold to start with but warmed up in no time once the heating was on. Plenty of car parking space each evening, good water pressure in the bathrooms, and a comfy bed.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Antwoine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 night stay
Everything was perfect apart from finding a couple naughty stains on the sheets
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Chantal

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience, excellent value for money
2023년 10월에 2박 숙박함

8/10 - 좋아요

lucien

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Georgia

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Noel

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

martin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Damp mouldy horrible
Stayed in room 103 , net curtains were mouldy , room smelt damp made me feel.ill coulndt sleep due to the overwhelming smell , xhecked out at 7am to go and sleep in the car for a few hours
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dennis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

David

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

Comfy stay
We’ve booked one night here at first, then we decided to go there one day before and booked one more day. We told the reception lady when we arrived check in, she said it’s ok, no need to do the check in again and we could stay in the same room. The next day at ten mins before ten, a housekeeper locked on our door and told us to check out. We’re surprised and told her our case, she told us to check with the reception. Then the reception said we’ve to check out and come back by 4 to check in again. To our disappointment, we asked if we could have other options, she said pay for late check out until noon only 🙁, Whats the point? After we’ve packed all things to get out of the room, another lady walked by and told us we could stay and keep the room, we appreciated her so much. Then the reception phoned us and said we could stay and we asked if there’s housekeeper cleaning, she said yes and we told us we’ll leave at 11am and let her inform them to do housekeeping. We went back at the evening and found that no housekeeper came do the housekeeping, nothing refilled at all. We’re very disappointed with the communications of this hotel and hope they will improve in the future. The pool was good but need to pay. The name of hotel is confusing.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Derek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Fernando Jose De Andrade Freire Xavier

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff needs better training. It was impossible to get answers to simple questions such as “how can I get to London?”- “I have no idea, I don’t go there”… room was hot, even with the AC on. Had to keep the fan on all night. Nothing to do around the property, eating choices are the pub (closed on Sundays) or Domino’s pizza.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

Rebekah

2023년 9월에 1박 숙박함

4/10 - 별로예요

Jacqueline

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not the best.
The check in was fine, room was ok, pillows very uncomfortable, shower was good. The changing rooms at the pool left a lot to be desired. Changing room with a hole where the lock should be, so attempting to change in private was stressful with the possibility of someone pulling open the door. The restaurant was awful. Arrived at 1850, left at 2110. This experience spoiled what had been a nice day. I had symapathy for the waitress, although it wasn’t terribly busy but I do understand that things can go wrong. However my sympathy evaporated after she brought my main after well over an hour wait and I asked if my dessert could be brought straight out ( I didn’t want to finish my main and then have another 30/45 min wait) Alas, this is exactly what happened after TWICE being asked by two other staff members what my dessert was and also after the couple across from me, who came in well after me receiving their dessert not even 5 minutes after ordering. It was farcical and not even an explanation, just an empty, I’m sorry for your wait.
2023년 9월에 1박 숙박함

4/10 - 별로예요

HELENE

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
On arrival very apparent photos didn't show the decay and lack of maintenance this hotel sadly needs!!!! Had to change from first room on the first night of our 3 night stay Springy uncomfortable bed, bathroom door didnt shut sockets didnt work nane a few issues .Second room much better but had no windows so sniffling hit and very noisy plumbing issue in the bathroom constantly . No aircon working in the whole hotel rooms , rude reception staff Would not recommend !!!!
2023년 9월에 3박 숙박함

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mixed experience but great nights sleep
Initially I was disappointed at the £4 fee to use the pool for guests which I didn't realise. On arrival the car park was full, and I had to go to the overflow. Felt like the car park could be better managed, and the overflow car park needed lines painting, some surface work and maybe a little light. The hotel has many theatrical elements (photogenic areas) for events and the pool looked nice (didn't use). I didn't try the food but it looked average at the bar, but may have been nicer elsewhere. The room was well presented and comfortable... and even though it's a busy hotel I had excellent sleep. The mini fridge was a really nice addition to keep drinks cools. So overall a mixed entry. I would be happy to stay again but probably only when the prices are low. But certainly nothing that spoilws my stay.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Harry

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place is good. Service is pleasant. Only minus is that room cleaning is not done daily. If you stay more than a day you need to go get new towels, tea, coffee, sugar and milk.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Toby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Just stayed one night, used the pool and sauna it was very relaxing. Had a good night sleep. Had a budget room but was good value for what we paid.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Rhian

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We've stayed at this hotel 3 times over the years, and each time there has been a different owner. Hotel decor and facilities are now very tired and there are numerous maintenance and service issues. It definitely does not merit a 4 star rating! In its favour, all the staff we met were lovely and very helpful. However, the overall stay was not enjoyable for a wide range of reasons - no ability to charge food or drink to you room account, quality of breakfast items, was poor, waiter couldn't get us drinks for our table in the restaurant because he was under age for serving alcohol. We booked in for 3 nights but found that there was no intention to clean or service rooms unless checking out. We reported a couple of maintenance issues in the room which weren't fixed. Swimming pool and "Spa" area is messy and tired, some recent improvements clearly made in the changing rooms but there were a lot of areas which needed a lick of paint or tiles fixing etc. And charging hotel guests £4 for using the facilities seems mean in a 4 star hotel. Overall, there seemed to be no general management of the site. A couple of conference suites (Naseby and Rupert we spotted) being used for messy storage with doors left wide open. Dirty drinks glasses from the night before left in the corridor by reception until mid-morning the following day. Trade vans parked up in the car park with people sleeping in them. We checked out early and won't be back.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Dennis

2023년 8월에 1박 숙박함

8/10 - 좋아요

Santdeep

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Peter

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Aisha

단체 여행
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Martin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AVOID THIS DUMP!! Incompetent reception staff, room with no window and no ventilation (not what I booked), toilet not working and hidden charges. Checked out after first night despite having another night booked in and paid for. Claim to be 4 star hotel where half star would be extremely generous for them!!!
2023년 8월에 2박 숙박함