외관

홀리데이 인 익스프레스 사우샘프턴 - 웨스트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 사우샘프턴 - 웨스트, IHG 호텔
Adanac Park, Redbridge Lane, Southampton, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 469개" "
평점 8 - 좋아요. 1005개 이용 후기 중 366개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 103개" "
평점 4 - 별로예요. 1005개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 27개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Colin

가족 여행
좋아요: 편의 시설/서비스
Good for a short stay clean comfortable, and very good breakfast to start your day. Also reasonable price.
2024년 3월에 3박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 3월 13일
Thanks for the review and feedback, Colin.We're pleased you appreciated our location, finding it clean and comfortable!All the very best,Paul

10/10 - 훌륭해요

Jan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money, comfortable and clean but could be iimroved by bigger choice of food as I am not particularly fond of pizza and detest burgers although the pizza I did have was good value, could not finish it. Maybe recommend local eateries for other food options? And maybe have a fire drill information in rooms?
2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 3월 12일
Thanks for the review and feedback, Jan.We're pleased to hear that you enjoyed your stay! Finding it great value for money.All the very best,Paul - Hotel Operations Manager

6/10 - 괜찮아요

Alex

Very standard and meet my expectations though wish the rooms were a bit cleaner in general.
2024년 3월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 3월 12일
Thanks for the lovely review, Alex.We're pleased to hear that you enjoyed your stay!All the very best,Paul

6/10 - 괜찮아요

Blessing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was amaizing and so friendly in a professional way
2024년 2월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 27일
Thanks for the review and feedback!We're so pleased to hear that you found our team friendly and professional.All the best,Paul

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm welcome, quiet room with comfy bed and choice of pillows. Excellent shower. Perfectly adequate breakfast with cereals, fruit, yoghurt, pastries, toast, scrambled eggs, bacon and sausage. Coffee machine could be better.
2024년 2월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 27일
Thanks for the review and feedback, Paul!We're overjoyed to read that you had a great stay!All the best,Paul

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff. Comfortable bed. Quiet room.
2024년 2월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 12일
Thanks for your top marks, Paul.All the best, Paul -

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff especialy a lad called Ryan, very helpful. Good breakfast
2024년 2월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 2월 8일
Thanks for the review and feedback, Phil!We're pleased to hear that you found our team, excellent!All the very best,Paul

10/10 - 훌륭해요

Phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff no issues too small. Great breakfast. Thanks
2024년 1월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2024년 1월 29일
Thanks for the review!We're so pleased to see that you enjoyed your stay with us!All the best,Paul

8/10 - 좋아요

Lynda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: HOM 님, 2024년 1월 2일
Lynda, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

10/10 - 훌륭해요

stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 29일
Stephanie, thanks for your top marks.All the best, Paul -

6/10 - 괜찮아요

Terri

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ok stay
We stayed in a family room,all was clean on arrival we didnt get travel cot we did request to have one set up. So i manged to get one ourself from reception,my daugher wouldnt sleep my son couldn't sleep too hot,on 2nd day my son had meltdown multiple times during night which resulted in next door room banging on the wall as he woke them up, My lad is autistic obviously cant handle his emotions or tell us what he needs as hes non verbal. Nexttime illl inform the hotel not to put anyone next doors due to my room due to my sons late meltdowns. Also the outside of hotel could do with some decrations to make it look more inviting like plant pots.
2023년 12월에 2박 숙박함
답변 제공: Paul - Hotel Operations Manager 님, 2023년 12월 29일
Terri, thanks for sharing your feedback.Please get in touch with us in advance if you need any special arrangements so we can do our best to meet those for you.All the best for 2024!

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Stayed 1 night before cruise. Excellent would recommend
2023년 11월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 29일
Wow, 10/10! Thanks so much, Graham.All the best, Paul -

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was clean and the room was spacious. Staff were courteous and friendly Plenty of parking.
2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 22일
Thanks for the review and feedback, we're pleased to hear that you found our team to be very helpful and friendly!All the best,Paul

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cheap and acceptable
Good value overall. As we paid quite a low price, we can't complain. The room was fine and the main bed was comfortable; but the sofa bed for our two children was really terrible. It had a thin lumpy mattress and was rather small for a double. The W.C. didn't work particularly well and took ages. Nice shower though, and a good supply of toiletries. Breakfast was included in the price but was disappointing. Not much choice and horrible coffee. Acceptable at low price for one night for a couple, but we wouldn't want to spend longer here with the family.
2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 19일
Thank you for the review and feedback, We appreciate it!We're pleased to see that you enjoyed your stay with us.The unfortunate issues that you encountered shall be looked into so we can make changes to better future services!All the best,Paul -

8/10 - 좋아요

Surjit 님, Gerrards Cross

2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 29일
Thanks for your feedback, Surjit.All the best, Paul -

10/10 - 훌륭해요

Martin

2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 18일
Wow, 10/10! Thanks so much, Martin.Best wishes, Paul -

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: - Hotel Operations Manager 님, 2023년 12월 18일
Linda, thanks so much for your top marks.Best wishes, Paul

10/10 - 훌륭해요

Jill

2023년 12월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 14일
Thanks for the review,All the best,Paul

10/10 - 훌륭해요

Colin

2023년 11월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 5일
Thank you for the review, we appreciate it!All the best,Paul

10/10 - 훌륭해요

Mike

2023년 11월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 12월 18일
Thanks for the 5/5 rating, Mike.We hope you'll visit us again soon.Best wishes, Paul -

10/10 - 훌륭해요

Ingrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 21일
Thanks for the review, Ingrid.All the best,Paul

8/10 - 좋아요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 17일
Thank you for your review, we really appreciate it!All the best,Paul

10/10 - 훌륭해요

john

2023년 10월에 1박 숙박함
답변 제공: HOM 님, 2023년 11월 14일
Thanks for the perfect rating, john. We hope to see you again and All the best, Paul - Hotel Operations Manager.

8/10 - 좋아요

David

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: HOM 님, 2023년 11월 14일
David, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

10/10 - 훌륭해요

Archie

2023년 11월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 13일
Arcie, thanks for taking the time to leave a review.We look forward to welcoming you back.All the best, Paul -

10/10 - 훌륭해요

Eileen

2023년 11월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 13일
Thanks for your positive comments, Eileen.All the best, Paul -

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Nice clean hotel , everything worked , bed very comfortable! Receptionist phoned shortly after arrival to check if everything was ok which I thought was a nice touch .
2023년 11월에 2박 숙박함
답변 제공: - Hotel Operations Manager 님, 2023년 11월 13일
We appreciate your kind words, Kevin.We look forward to welcoming you back.All the best, Paul

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, but........
Nice hotel, very clean, good location, comfortable rooms, excellent breakfast, free parking, reasonable price. On the negative side, they have a parking lot monitoring service which takes photos of "unauthorized" vehicles parking in their lot. The hotel front desk doesn't tell you about this when you check in or issue a parking pass to put in your windshield, and doesn't offer to validate your parking. The first you hear about it is when you receive a photo of your car with a nasty little citation in your email. The parking lot monitoring service claims there are signs in the parking lot telling you to scan a QR code to visit a website to validate your parking. The reality is, I didn't see any signs and this is the second time I've encountered this at a Holiday Inn Express in the UK. Next time I'll know to ask.
2023년 10월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 7일
Hello, Kelly and thank you for the review.We really appreciate the feedback and are glad to hear that your stay with us was lovely and that you enjoyed our location.All the best, Paul

4/10 - 별로예요

ann

Upon returning home after a week’s holiday we find a car parking fine from the hotel car park site, at no point did we see any notice re parking and was not advised at check in re this. We feel it’s very poor not not be advised by staff upon checking in. The weather was horrendous storm babet and was very weary after a long journey, we certainly didn’t see any notice. Our one night stay has proven stressful. You should advise all guests in future as unless you’ve stayed there before you aren’t to know.
답변 제공: Hotel Operations Manager 님, 2023년 11월 2일
Thank you for your review, Ann.It's greatly appreciated and we hope to be able to welcome you back with us again soon. We are sorry for the mix-up regarding your fine and if you would like to contact us at :manager@expresssouthampton.co.uk then we can discuss this matter further.Best wishes, Paul

6/10 - 괜찮아요

LING

The breakfast is good
2023년 10월에 2박 숙박함
답변 제공: - Hotel Operations Manager 님, 2023년 10월 30일
Ling, thanks for your feedback. We look forward to seeing you again soon.All the best, Paul

10/10 - 훌륭해요

Christine

2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 21일
Thanks for the review, we really appreciate it.All the bestPaul

8/10 - 좋아요

Susan

2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 30일
Susan, thanks for the charming review.All the best, Paul -

10/10 - 훌륭해요

Barry

2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 30일
Thanks for your perfect rating, Barry.All the best, Paul -

10/10 - 훌륭해요

Marilyn 님, Louisville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THe staff here is wonderful. Direct line to taxis at the front desk. Getting around is easy. Breakfast was hot foods and a large selection. But the staff….ALL areas were exceptional
2023년 10월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 24일
Thank you so much for the fantastic review, Marilyn! It's greatly appreciated and we hope to be able to welcome you back with us again soon!

8/10 - 좋아요

paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The free breakfast was not good
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 23일
Thank you very much for the review and feedback, Paul! We will take your comments on board to help improve our services.

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, great stay, but far away from all amenities.
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 30일
We appreciate your kind words, Diane.Best wishes, Paul -

10/10 - 훌륭해요

Syed

2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 23일
Thank you very much for the review!

10/10 - 훌륭해요

Nirayo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No walk way you have to have car with u
2023년 10월에 5박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 23일
Thank you very much for the review as well as the feedback, Nirayo! We really appreciate it.

8/10 - 좋아요

Renita

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Far from the port not what we expected. Good breakfast buffet. Comfortable bed , towels & bedsheets are in good condition. The room and bathroom are clean
2023년 9월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 20일
Thank you very much for your review and feedback, Renita! We really appreciate it.

2/10 - 너무 별로예요

bruce

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Holiday Inn Express is located along motorway, we arrived early, kept waiting beyond checkin time only received room when we noticed recent arrivals given keys and led to smelly room with lumpy bed. Staff led us to another smelly room with slightly less lumpy bed. Tourists can find lovely b&bs nearby, with amazing full English breakfast, clean air & comfortable beds.
2023년 10월에 3박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 30일
Thanks for your feedback, Bruce."We’re sorry to hear your experience at the hotel wasn’t worth shouting about for all the right reasons!If you’d like to discuss your comments in more detail, we’re all ears. Get in touch with us via direct message.We look forward to seeing you again soon.Best wishes, Paul -

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great two night stay
Very good stay for two nights. Great welcome at reception, easy check in. Good breakfast plenty to eat.
2023년 10월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 18일
Thank you very much for the review and feedback! We really appreciate it. It's so good to read that our team made your stay that much better and we hope to be able to welcome you back with us again soon!

6/10 - 괜찮아요

Terry

별로예요: 청결 상태
Out in no mans land...not close to port
2023년 9월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 17일
Thank you for the review and feedback, Terry!We do appreciate it and we hope to be able to welcome you back with us again soon.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 17일
Thank you very much for the review and feedback, Christopher! We really appreciate it.

10/10 - 훌륭해요

Marvin

2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 11월 7일
Thank you very much for the review! We really appreciate it.All the best, Paul

10/10 - 훌륭해요

Janice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff make this property the ideal place to stay , nothing is to much for them . V helpful , welcoming and friendly .
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 9일
Thank you very much for the review! Our team tries their very best to provide the best customer service :)

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy traveler.
The hotel was clean and comfortable breakfast was good. Staff were happy to answer questions about Southampton sightseeing. Only problem was on returning home two parking fines were sent to me thankfully they were cancelled after contacting hotel.
2023년 9월에 2박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 5일
Hello there Keith,Thank you very much for taking the time to leave feedback as well as a brilliant rating! We really appreciate it and hope to be able to welcome you back with us again soon.

6/10 - 괜찮아요

Walter 님, Ashford

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 5일
Hello Walter,Thank you so much for the review! We really appreciate that you took the time to leave one :)

10/10 - 훌륭해요

Thomas

Good over nighter before a cruise. Great breakfast!
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 11일
Thank you very much for the review and feedback, Thomas! It's greatly appreciated and we hope you had an amazing cruise after a brilliant breakfast with us!

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are big and comfortable lovely bathroom and staff where amazing and friendly
2023년 10월에 1박 숙박함
답변 제공: Hotel Operations Manager 님, 2023년 10월 2일
Thanks for the 5/5 rating, Denise!All the best, Paul -

10/10 - 훌륭해요

Stephen

2023년 9월에 1박 숙박함
답변 제공: - Hotel Operations Manager 님, 2023년 10월 2일
Thanks so much for your perfect rating, Stephen!Hoping to see you again soon. All the best, Paul