외관

마웰 호텔 여행 후기

3 out of 5
마웰 호텔
Thompson Lane, Winchester, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 294개" "
평점 8 - 좋아요. 1001개 이용 후기 중 401개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 183개" "
평점 4 - 별로예요. 1001개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 39개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Farzad

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely settting & pretty good hotel facilities.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the property and how it was designed. The rooms were lovely and had all the right amenities. The only thing that I suggest to the hotel is that it should revamp it heating system to take a unfloor heating system run by a ground source heat pump instead of fossil fuels and obviously increase the insulation.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Manpreet

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cobwebs in the bedroom - dust on the floors
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Laurika

좋아요: 편의 시설/서비스
Was a beautiful location, out in the countryside.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

John

2023년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Needs a good facelift
Very run down and clearly needs some renovation. The food was shocking and the cleaning staff start at the crack of dawn. It is very close to the Zoo mind was family friendly.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Emma

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
AVOID AT ALL COSTS
2023년 12월에 1박 숙박함

8/10 - 좋아요

Paula

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Aarron

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again!
When you walk in you think this is nice. Then you hit the freezing corridors and enter a freezing room dated from the early 90s. We found hair all over bathroom and not very clean. The bed looked like it folded into the wall and very uncomfortable. This was not a one off chance in total there was 6 rooms and all to a low standard. Being part of marwell zoo I think we expected more especially at the cost of a room. Hopefully the reason the hotel is so dated is because the money goes to the animals.
2023년 12월에 1박 숙박함

8/10 - 좋아요

gareth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very welcoming. The room was large and pleasantly decorated. Nice and warm for the time of year. We used the pool in the morning and it was at a perfect temperature and big enough. Only stayed one night but would recommend.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Paul

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel is a great location for my needs but is a little tired and needs some money spent on it, the staff are friendly but could maybe be a bit more dynamic. I stay here for the convenience and the cost but may look at other options a little further away that provide a better overall experience
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

ken

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Whilst well placed in its woodland position the fa bric of the building is in need of refurbishment . Our room was extremely tired looking as was the bathroom. The public areas too could do with a little brightening. My main observation was that housekeeping standards were very poor. We found our bed very poorly made including sequins from previous use on the duvet cover. Our bedroom floor was not hoovered at any time during our 4 night stay. Reception staff and restaurant staffvery good and deserve a better work environment. Price was fair for a three star but some areas sadly lacking for that rating
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Jeanette

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel I’ve stayed in.
The room was dirty no heating or hot water for a shower next morning, and they didn’t have us down for breakfast, they moved us to the “ Bridal suite “ that too had no heating although they gave us a heater. The food and bar was very expensive, I wouldn’t have my wedding there. But saying that the staff were very friendly and helpful.
Toe nail clippings side of bed.
Bath and shower were dirty and had mild in.
The table in the bridal suite had not even been polished.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Pauline

좋아요: 직원 및 서비스
별로예요: 청결 상태
Staff Friendly - Room Disappointing.
Staff very friendly - my room disappointing, furniture worn and tired. Bathroom worktop had split so compressed chirp wood on front edge of basin popping out, not very hygienic? Spare blanket stiff as a board, had human hair on it and other bits, looked dirty? Also not normal practice to give water glass to drink from? Manager disagreed my comments but gave me 20% discount.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Nigel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty uncomfortable unhelpful staff well must of them carpets dirty in walk way's breakfast wasn't bad won't be going back, infact weeks booked for 2 nights bed was so uncomfortable it aggravated my wife's back we left after one we have stayed in 3rd world country's and never had theses problems
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Swimming pool facilities not all available Restaurant closed because of function, very limited opportunity for eating
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I noticed some area need cleaning on the edges of the outside windows and rusting appears on the tall structures..
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

IAN

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

8/10 - 좋아요

heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Set in woodland but no wildlife to be seen. Somewhere to take a walk outside would have been appreciated. Friendly staff and accommodation was good value for money. Would stay again.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Daniel

2023년 7월에 1박 숙박함

8/10 - 좋아요

EDWARD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff lovely. Two evening meals and had to wait 30-45mins to get our drinks or first course.Staff apologetic but maybe understaffed
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Alison

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Kelly

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Friendly staff but not well maintained at all
The hotel location is great and the staff is lovely but the hotel is not well maintained . The chairs in the dining room are all stained. The tables are sticky to a point where it seems there is glue on it. The toilets have mould. The mugs and spoons seem like they are not cleaned properly. The hotel would be much better if they maintained it properly.
2023년 7월에 3박 숙박함

6/10 - 괜찮아요

Zoe

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not great sadly
Desk staff nice over all staff were nice, friendly and helpfulRoom is ok nice size Clean if you don’t look to far The mattresses are super super old with mattress toppers on, no mattress protectors on No pillow protectors, which is just disgusting We had to strip our bed and remake it The bottom sheets don’t fit the bed sadly, The bed was not comfortable at all lumpy just a really bad nights sleep The room really is lacking the little personal touches, No tissues no hair dryers and first time ever no hand soap to was your hands!!! I mean I thought soap was standard I did ask the desk for hair dryer and hand soap which was left outside our room, Very noisy you can hear everything people talking walking around closing doors, turn the tape on will wake the dead And for the price we paid I am a little shocked I’m guessing they are piggybacking on the Zoo reputation, I really wanted to stay here for my birthday while they did leave a nice birthday card and bottle of wine which was nice tissues and hand soap would have been nicer We booked the restaurant for the evening The food was amazing really nice and good size, no complaints and the staff handled some really rude out of order customers very professionally and politely, Breakfast I can’t comment on anymore than we queued for 20 mins and no one moved extremely hot so got a refund and left, You CAN NOT lock your room when inside there is a chain but that won’t stop someone opening your door
2023년 7월에 1박 숙박함

8/10 - 좋아요

Janice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is comfortable and friendly. Not luxurious, but okay for a few days. Staff pleasant, breakfast good.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Helen

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Andree 님, Ammanford

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed our stay very much, the staff were very friendly and helpful and the breakfasts were amazing.
2023년 6월에 2박 숙박함

8/10 - 좋아요

Natasha

We stayed for a wedding and the room itself was fairly nice. Needed some TLC and a deep clean. Room where the wedding was held was filthy. Staff at reception were really friendly, but bar staff not so much. No decent o it side areas either.very over priced for what it was.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived and staff member on the desk was really helpful, check in was simple. Drinks at the bar reasonable on draft but costs on spirits are over priced. The evening meal we had was excellent, the price was as you'd expect for a themed location. Breakfast unfortunately let the whole experience down from my perspective, English Breakfast was largely cold, scrambled egg looked like it had been made for an age and not much on the plate at all. My wife asked for scrambled on toast only instead with the advertised salmon, she does not like fish. The dish came back with fresh toast but the same scrambled egg which smelt of the previously added salmon. Unfortunately we were on a time limit so no value in complaining. However there was plenty of option for continental breakfast. In conclusion I would definitely recommend the location to stay at and in general eat at, others may have had a better breakfasts experience.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 5월에 1박 숙박함

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good sized room, comfy bed, good food in the restaurant. Having use of a pool & sauna was a bonus. Bar drinks at £6.50 a pint were over the top.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

C

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Okay for a relatively cheap stay
Firstly I must point out that this hotel is very well priced for the location, hence we were not expecting wonders. On the plus side the staff are very friendly and helpful. They give a decent welcome and make you fell at home. The foyer is well maintained and presentable, as was the function room that we spent the evening in. Also on the plus size our room was upgraded when we checked in FOC. On the minus side, the room could have done with re-decorating because of the random paint chips off the wall and the bed was very hard. However the room was clean and had been well prepared by the staff. The only exceptions to this was the limescale on the heated towel rack and the shower head. In short if I had paid more, I would have been disappointed, but at the price that we paid it was a large room that was well cleaned so was acceptable.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Angela

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Love the safari feel of the hotel - although doesn't really work in cold weather!
2023년 3월에 1박 숙박함

8/10 - 좋아요

helen

좋아요: 직원 및 서비스
Got a very good deal by booking a long way in advance. The hotel is looking pretty tired and needs a bit of TLC. The breakfast was pretty chaotic having changed to no bookings and all buffet style. But staff tried very hard and were very friendly.
2023년 2월에 1박 숙박함

8/10 - 좋아요

Leonie

좋아요: 청결 상태, 객실의 편안함
poor soundproofing
staff were helpful and friendly. food was better than expected from the previous reviews. rooms were warm and comfortable and clean. not hotel fault but a rowdy family group arrived with no respect for others staying and was noisy, there isnt much sound proofing in rooms and could hear conversations ect through the rooms next door. we were moved to a better and quiter room but shame had to move for only a 2 night stay.
2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

8/10 - 좋아요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night for business
Nice timber hotel set in woodland adjaceny to the zoo. Comfortable room nice food & drinks, friendly staff always willing to help
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Tara

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Will

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great location, friendly staff and good food from the restaurant. Disappointed with the hotel overall however, seems to be on a slow decline since I last stayed a few years ago. My hotel room has been in need of a deep clean for a while by the looks of it, from marks on carpets to questionable stains on the head board and thick dust on the side tables it leaves me feeling pretty dissatisfied and disgusted with the room. I booked an executive room for the better bed and better experience but turns out the bed is two singles pushed together with a topper, I can compare the shape of the bed to sleeping in a hammock with it’s sunken mattress, not a great nights sleep. The hotel just feels as if it’s in need of a freshen up with interior and decoration.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함

8/10 - 좋아요

Trevor

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good budget option for Forest, Winchester + Zoo
We chose this hotel as it is dog friendly (we saw other dogs but didn't hear them at night), had a pool and was conveniently located. The rooms were good as a base, but clearly a bit tired - you get what you pay for. Front desk service was helpful and friendly, but room servicing could have been a bit better (no bedding changes despite our duvet getting a bit muddy on day 2). Overall a solid option for the money and great for those with dogs - although note that they can't come into the dining area, which is understandable. Other pubs nearby do allow dogs.
2022년 12월에 4박 숙박함

6/10 - 괜찮아요

Simon

가족 여행
별로예요: 청결 상태
Good for a basic level of accommodation and excellent for families visiting the Zoo. Main complaint would be no matress or pillow protectors on any of the bedding, which I would have thought a very basic requirement for any accommodation/hotel.

2/10 - 너무 별로예요

Miss

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
AVOID THIS HOTEL FOR ALL MEANS
Changed room on arrival as the shower was leaking and the sewage bloked , second room the shower had no power , the maid did not cleaned our room as we haven't left to note outside the door to instruct for cleaning 😵, anywhere else we've stayed the maid came to clean the room without us leaving the sign " COME CLEAN THE ROOM". The hotel itself it's very dated, very old stained carpets , old brown furniture around, the sauna wasn't functioning properly, the glass on the door was detached from the frame , so cold air was coming in. Breakfast was a completely disaster, the staff was running around like headless chickens, people queueing to get inside, tables full of food , cutlery and left overs from previous dinners . The food was not enough, empy food containers, guests waiting on another queue, no clean cutlery available, we've used the fork to stir our coffee. A completely DISASTER!
2022년 12월에 2박 숙박함