외관

더 윈체스터 호텔 앤드 스파 여행 후기

4 out of 5
더 윈체스터 호텔 앤드 스파
Worthy Lane, Winchester, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 421개" "
평점 8 - 좋아요. 1000개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 137개" "
평점 4 - 별로예요. 1000개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 28개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent stay, not a big spa person but the room was nice
2024년 2월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 21일
Dear Theresa,We are delighted to hear that you had a decent stay at The Winchester Hotel & Spa. Your satisfaction and comfort are paramount to us. It's great to know that you found our room to your liking, which we meticulously prepare to offer a relaxing and enjoyable stay.Thank you for choosing to stay with us. We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good apart from the buffet breakfast.
2024년 2월에 3박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 16일
Dear David,It's delightful to know you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best experiences for our guests.However, it seems the buffet breakfast did not meet your expectations. We acknowledge the importance of a satisfying breakfast to start the day. Rest assured, your feedback is taken into consideration, as we continuously seek ways to enhance our guest's experience. We hope to see you again and provide an even better stay, complete with a satisfying breakfast.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant inside staff very helpful. Services good. Room a little dark.
2024년 1월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 3일
Dear Kevin,It's a delight to hear that our team was able to assist you and that you found our services up to mark. We strive to make each guest's experience as enjoyable as possible. We've taken note of your comment regarding the room lighting. Feedback like yours allows us to continually refine our guest experience, and we truly appreciate it. We look forward to welcoming you back to The Winchester Hotel & Spa in the near future, where we hope to make your stay even more comfortable.Best regards,The Winchester Guest Experience Team

4/10 - 별로예요

Neil

2024년 1월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 24일
Dear Neil, We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. Your satisfaction is our top priority and we apologise for any inconvenience that may have been caused. We understand that it is disappointing to have a not-so-great experience with us and we would like to make it up to you. Please let us know how we can improve our services for you on your next visit. We look forward to hearing from you soon and making sure your next visit meets all of your expectations.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Adewale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel. Nice room and good general areas. Nicely priced.
2024년 1월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 24일
Dear Adewale,It's heartening to know that you found our hotel to your liking, and appreciated the design of our rooms as well as the general areas. We take great pride in offering a comfortable environment at a reasonable price to all our guests. Your kind words are a testament to our commitment towards ensuring a pleasant stay for each and every guest. We look forward to welcoming you back to The Winchester Hotel & Spa in the future. Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 22일
Dear James,We are so glad to hear that you enjoyed your stay here at The Winchester Hotel & Spa! We strive to provide exceptional hospitality and memorable experiences for our guests, so it is very rewarding to hear such positive feedback. Thank you for taking the time to rate your stay – we really appreciate it.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Lucy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception staff was very accommodating with a billing issue.
2024년 1월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 22일
Dear Lucy,Your kind words about our reception staff have been well-received. It's truly rewarding to know that their efforts to assist with your billing issue were appreciated. Our team always strives to provide superior service and ensure a seamless experience for our guests.Your feedback is valuable and helps us maintain the high standards we seek to uphold at The Winchester Hotel & Spa. We look forward to welcoming you back in the near future.Best Regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

John

좋아요: 청결 상태, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 15일
Dear John,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best possible experience for our guests, and it is wonderful to know that we were successful in doing so. Thank you for taking the time to share your feedback with us.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Helen

연인과의 여행
Great location and perfect for visiting the city. All the staff were exceptionally helpful, kind and friendly. The food was great- lots of choice at breakfast. The heating in our room wasn’t working but once we mentioned this an oil-filled radiator was delivered which sorted out the problem. A big disappointment was that the swimming pool was out of action. We chose this hotel because of this facility so it was unfortunate and frustrating not to be able to swim.
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 1월 2일
Dear Helen,Your kind words about our location and staff are deeply appreciated. It's always heartening to hear that our team has been successful in providing our guests with an excellent experience. We're thrilled that you found the food to your liking and had a pleasant time exploring our city.We regret to hear about the concerns you had with the heating in your room. We’re glad we were able to provide a solution promptly with an oil-filled radiator. As for the swimming pool, we understand how important this facility can be to our guests' experience. Your disappointment is understandable, and we are sorry for any inconvenience this may have caused during your stay. Thank you again for your review. We hope to have the pleasure of welcoming you back to The Winchester Hotel & Spa in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Shirley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
This was a lovely hotel, although the bed wasn’t particularly comfortable. The in room facilities were very basic for the price of the room. We would stay again based on the location and parking.
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 29일
Dear Shirley,Your kind words about our hotel and the location are genuinely appreciated. We strive to provide our guests with a relaxing and enjoyable stay, so your feedback is valuable to us.It's regrettable to hear that you found the bed less comfortable than expected and the in-room facilities basic. We're always eager to enhance our guest experience and we take your observations into account.We're delighted you'd consider staying with us again and look forward to your next visit where we hope to provide you with an even better experience.Best regards,The Winchester Guest Experience Team

6/10 - 괜찮아요

Kerry

가족 여행
Service in bar/restaurant poor. I believe they were short staffed that day though
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 8일
Dear Kerry,It is unfortunate to hear about your recent experience at our bar/restaurant. We strive to offer top-notch service to our guests and it appears in this instance, we did not meet your expectations. While we do ensure our team is staffed adequately, it's possible that on the day you visited, there might have been unforeseen circumstances that impacted our service standards. We apologise if this had a detrimental effect on your experience.We look forward to the opportunity of serving you again and ensuring your experience aligns with the high standards we hold ourselves to.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Martin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice hotel. Quite noisy as there was a wedding party when we stayed.
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 8일
Dear Martin,We are delighted to hear that you found our hotel to your liking. Your comfort and satisfaction are our top priorities. We understand that our lively atmosphere during special events such as weddings can sometimes be a bit louder than usual. We hope this did not detract too much from your overall experience and we assure you that we strive to maintain a balance between our events and the tranquillity of our guests' stay.We look forward to welcoming you back to The Winchester Hotel & Spa for a more serene visit in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Kate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay at the hotel. The staff were outstanding and check in was very smooth. The only downside of our stay was the cleanliness of the changing room floor of the spa. Also no spa robes were offered. The room itself was great, clean and decent shower. We would visit again!
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 29일
Dear Kate,It is wonderful to hear that you enjoyed your stay at The Winchester Hotel & Spa and that you found our staff outstanding. High-quality service and a seamless check-in process are vital to us, and your kind words affirm our efforts in these areas.We regret to hear about your experience with the spa's changing room cleanliness and the absence of spa robes. We strive to maintain the highest standards of cleanliness and comfort throughout our hotel, and we appreciate your feedback.We're delighted to hear that you found your room clean and comfortable, with a decent shower, which is a part of the experience we aim to provide. Your willingness to visit us again is the best compliment we could hope for. We look forward to welcoming you back to our hotel in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Lovely hotel with very charming helpful staff. Perfect location for town. Only downside was the pillows were uncomfortable and quite a few gnats flying around near bar and restaurant. Parking should have been free.
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 29일
Dear Guest,It's a pleasure to know that you enjoyed the charm of The Winchester Hotel & Spa, along with the convenient location and the service from our staff. They truly are a gem and their mission is to provide the best experience for all our guests.We do apologise for any discomfort you experienced with the pillows. Your comfort is paramount to us and we are dedicated to ensuring your stay is as restful as possible. We have taken note of your feedback with the intention of improving the experience for future guests. We're sorry about the inconvenience caused by the gnats in the bar area. We wish to assure you that we uphold high standards of cleanliness and hygiene and we are always striving to enhance the overall ambiance of our hotel.Regarding the parking, we understand your perspective and your feedback is valued. It is helpful for us to understand the aspects that matter most to our guests.Once again, thank you for taking the time to share your review. We hope we have the opportunity to welcome you back soon.Best Regards,The Winchester Guest Experience Team

8/10 - 좋아요

wendy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, but concentrate on the details
Hotel room was incredibly hot, could do with a new mattress as it was incredibly soft and we kept rolling into the middle. The room fridge didn't work
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 29일
Dear Wendy,We regret to hear about the issues you encountered during your stay. Your comfort is our priority, and we always strive to ensure our rooms meet the highest standards. Your feedback about the room temperature, mattress, and fridge is noted. At The Winchester Hotel & Spa, we are dedicated to refining and improving the guest experience. Your observations are valuable to us as they assist us in identifying areas where we can enhance our services. We apologise for any inconvenience caused and hope that we will have another opportunity to serve you better in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Perfect base to explore Winchester
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 29일
Dear Peter,We are delighted to hear that our hotel served as the perfect base for your Winchester exploration. It's always a pleasure to provide our guests with a comfortable and convenient stay that enhances their travel experience. Your feedback is truly appreciated and we look forward to welcoming you back on your next visit.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Sarah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 18일
Dear Sarah,We are delighted to hear that you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide our guests with an unforgettable experience and we are glad that we were able to exceed your expectations. We hope you will come back and stay with us again soon!Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 18일
Dear Bryan,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Lovely hotel, staff, breakfast pool and spa. No issues with cleanliness only issue was bed was not that comfortable
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 15일
Dear valued guest,Your kind words about our hotel, staff, breakfast, pool and spa are greatly appreciated. We're delighted to learn that you found our facilities to your liking and that our attention to cleanliness met your expectations.We're also very sorry to hear that the comfort of the bed wasn't to your satisfaction. We strive to provide all our guests with a comfortable and relaxing stay, and your feedback helps us understand areas where we can further improve.Once again, thank you for choosing The Winchester Hotel & Spa. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Angie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay in Winchester
This was a lovely hotel, all the staff were very friendly & the food in the restaurant was very good and reasonably priced for a 4 star hotel - the only issue we had was they don’t have steak knives which we found incredible!
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 15일
Dear Angie,It warms our hearts to hear about your delightful experience at The Winchester Hotel & Spa. We are particularly pleased that you enjoyed our well-curated meals and found them reasonably priced. Our team is dedicated to providing a friendly atmosphere and it's wonderful to hear that their efforts resonated with you.Your comment about the steak knives has been noted. We are always looking for ways to fine-tune our services and your feedback is an invaluable part of that process. We look forward to welcoming you back in the near future for another memorable stay.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Jayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Xmas markets and spa break
Lovely hotel very clean and comfortable Great bathrooms and a nice spa small but very relaxing all in all a lovely break
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 15일
Dear Jayne,It's fantastic to hear that you had a pleasant stay with us during the festive season. Your remarks about our clean and comfortable hotel, and particularly our spa, are greatly appreciated. We strive to provide a relaxing and enjoyable environment for all of our guests, so we are pleased that we could contribute to making your break a lovely one.We would be delighted to welcome you back to The Winchester Hotel & Spa in the future, be it for another quiet spa retreat or a lively Christmas market adventure.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

ADRIAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 15일
Dear Adrian,We are so pleased to hear that you had a wonderful stay at The Winchester Hotel & Spa. We strive to provide the best possible experience and want to thank you for letting us know that we met your expectations. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

6/10 - 괜찮아요

Katherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A nice hotel in a handy location. We had a suite which was a good size but very dark owing to being in the eaves & only one window. Unfortunately the roller blind didnt work so it meant it was really hard to get natural light in the room. We spoke to the front desk & they were apologetic, offering drinks vouchers as compensation for the inconvenience & offered to send a mainetenance person in the morning. Sadly they never arrived. The place itself is clean & the communal areas are well kept. The breakfast variety was good but there were no hot plates readily available and we had to hunt around for salt & pepper which shouldve been on the table. The cooked breakfast was tasty but lukewarm. Our highlight of the stay was the spa. The staff were lovely & helpful and the spa itself is a really nice space to relax. Overall, not quite a 4 star stay, but with a bit of work, it very well could be.
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 11일
Dear Katherine,Your feedback is of utmost importance to us, and we appreciate your detailed review. We are pleased to hear that you found our location convenient and our spa facilities to your liking. It's also great to know that our team members at the spa could add value to your stay.We regret to hear about the issues you encountered, such as the lighting in your room and the breakfast service. Ensuring a comfortable and enjoyable stay is our aim, and we apologise if your experience didn't match your expectations.Your insights help us understand where we can improve. We are committed to offering our guests an excellent experience and your feedback will be instrumental in our ongoing efforts to enhance our services.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Sebah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel. Room was cold at first but warmed up with heater. Clean and modern amenities. Staff very nice and friendly, allowed me to check out a bit later as I also used the spa the morning of the check out. No extra cost. Beautiful spa.
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 8일
Dear Sebah,It's delightful to hear that you found our hotel to your liking, especially our modern amenities and friendly staff. We're glad that you were able to enjoy our beautiful spa and that it was convenient for you to check out a bit later. Your comfort and satisfaction are our top priorities, and we're pleased that your room was cosy once the heater warmed it up. We look forward to welcoming you back soon.Best regards,The Winchester Guest Experience Team

2/10 - 너무 별로예요

Kay

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Heating system failed on the coldest weekend which meant our room was uncomfortably cold. Reception staff did not answer the phone and took hours to respond.
2023년 12월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 11일
Dear Kay,We are genuinely sorry to hear about the inconvenience you faced. It is our primary objective to ensure our guests have an optimal stay, and it is disheartening to hear that we did not meet your expectations on this occasion. We deeply regret that our heating system did not function properly during your stay, especially considering the weather conditions. It is indeed our priority to offer a comfortable and warm environment at all times. We apologise that we faced a number of issues during your visit.Additionally, we acknowledge your experience with our reception staff, and we are sorry to hear you felt unsupported. Our team is usually known for their attentive and prompt service, and we regret that you did not receive our usual standard.We sincerely appreciate your feedback and we will strive to improve our services. Our guests' experiences are paramount to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Reception area was very cold due to broken front door!!!!!!!! Breakfast is a must 😋 👌 Excellent quality & great value for money. The spa was really good but pool too cold for us. Room was good & heat from the air con had the room warmed up in minutes.
2023년 11월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 11일
Dear John,Your feedback is greatly appreciated. It's wonderful to hear that you enjoyed your stay at The Winchester Hotel & Spa, and found our breakfast to be of excellent quality and great value for money. We strive for our guests to feel comfortable and relaxed during their stay, and it's pleasing to know that our room facilities, including the air conditioning, met your expectations.We noted your comments about the temperature in the reception area and the pool. Rest assured, we aim to provide an exceptional experience for all our guests and we take all feedback into account.Thank you once again for your feedback. We hope to have the opportunity to welcome you back soon.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

floyd

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel, nice spa, great staff!
Although there were one or two minor niggles, overall I loved the placed - really helped by the super-friendly and helpful reception staff 😁😁
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear floyd,Your kind words about your experience at The Winchester Hotel & Spa have indeed brightened our day. We're delighted to hear that our reception staff left such a positive impression on you and that you appreciated our spa facilities and overall ambiance.While we regret to hear of the minor inconveniences you encountered, we're glad they did not significantly impact your overall experience. Our commitment is to ensure all our guests enjoy a relaxing and memorable stay with us.Your feedback is invaluable and we hope to have the pleasure of welcoming you back in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The heating in our room went off three times, which we reported twice this was when temperatures were -1 or -2. However staff did deal with the matter fairly quickly.
2023년 11월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear guest,Your feedback is important to us, and we are sincerely sorry to hear that you experienced an issue with the heating system in your room. It is our aim to ensure our guests are comfortable, particularly during cold weather.We commend our staff for their swift response to your report and their efforts to resolve the issue promptly. This quick action is a testament to our commitment to guest satisfaction.Please accept our apologies for any inconvenience caused, and we hope this did not mar your overall experience at The Winchester Hotel & Spa. We look forward to welcoming you again and providing an improved stay.Best regards,The Winchester Guest Experience Team

4/10 - 별로예요

Catherine

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was an issue with the heating and took 4 telephone calls to reception to be given a duvet.
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear Catherine,We regret to hear about the heating issue you encountered during your stay at The Winchester Hotel & Spa. It's certainly not the seamless experience we aim to provide. Your patience and understanding over the matter are greatly appreciated.We would like to apologise for any inconvenience that may have been caused. We're committed to providing our guests with a comfortable and enjoyable stay, and it's apparent we fell short in this instance.Your feedback is crucial for us as it helps us to improve and provide a better service. We hope that you will give us another opportunity to serve you better in the future.Best regards,The Winchester Guest Experience Team

6/10 - 괜찮아요

Richard

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear Richard,We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. We strive to offer the best possible experience for our guests, and we apologise if we did not meet your expectations. We would love to know more about the areas where we can improve, so if you could please provide us with any additional feedback, it would be greatly appreciated.Best regards,The Winchester Guest Experience Team

2/10 - 너무 별로예요

Natasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Worth a stay. Short walk into Winchester. Easy parking nearby.
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear Natasha,It's delightful to read about your enjoyable stay at The Winchester Hotel & Spa. We are glad that our location and the parking facility added to the convenience of your visit. We look forward to welcoming you back for another pleasant experience in the heart of Winchester.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear David,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. It is always our goal to make sure our guests have a pleasant experience while staying with us and we are pleased that we were able to do that for you. We hope to welcome you back again soon!Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely girlie Christmas break!
My friend and I had a great 1 night stay, whilst visiting the Winchester Christmas Market. There was a short delay checking in, but we were looked after with a lovely cold glass of wine whilst we waited in line. We then discovered a complimentary bottle of prosecco in our room, which was a lovely and welcome surprise! We'll certainly be back!! 😊
2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear guest,It is delightful to hear about your enjoyable Christmas break at The Winchester Hotel & Spa. We are glad that the small delay during check-in did not overshadow your overall experience and that you appreciated our gesture of a glass of wine during your wait.The complimentary bottle of prosecco is just a small token of our commitment to making our guests' stay memorable. Knowing that it added to the charm of your stay is certainly heartening for us.We look forward to the pleasure of welcoming you back soon.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel option for Winchester.
Great hotel - location at edge of city and easy walk to centre. Comfortable and great service, good value, very clean and reasonable price fo facilities and Winchester. I would stay again.
2023년 11월에 2박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear J,It is wonderful to hear that you found our hotel to be a good choice for your stay in Winchester. We are delighted that you enjoyed our convenient location, comfortable accommodation, and excellent service. Hearing that you found our prices reasonable and our facilities clean and up to par is very encouraging. Your satisfaction is of the utmost importance to us and we are glad to know that we were able to meet your expectations.Your positive comments are greatly appreciated and we look forward to the opportunity to welcome you back in the future.Best regards,The Winchester Guest Experience Team

6/10 - 괜찮아요

Tamasine

2023년 12월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear Tamasine,We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. We strive to offer the best possible experience for our guests, and we apologise if we did not meet your expectations. We would love to know more about the areas where we can improve, so if you could please provide us with any additional feedback, it would be greatly appreciated.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 7일
Dear Janice,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. It is always our goal to make sure our guests have a pleasant experience while staying with us and we are pleased that we were able to do that for you. We hope to welcome you back again soon!Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Trevor

2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2024년 2월 15일
Dear Trevor,We are delighted to hear that your overall experience at The Winchester Hotel & Spa was good. Our team is dedicated to providing our guests with a comfortable and enjoyable stay. We hope that we were successful in creating a memorable experience for you.We look forward to having the opportunity to serve you once again in the near future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bed was soo uncomfortable
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 4일
Dear Emily,We regret to learn about your experience with the bed comfort during your stay at The Winchester Hotel & Spa. Our mission is to provide an outstanding experience for all our guests, and we truly value your feedback. We hope that the rest of your stay was pleasant and that you were able to enjoy some of the amenities and services we offer. Looking forward to welcoming you back for a more comfortable stay in the future. Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely hotel will be coming back again soon
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 4일
Dear Karen,We are delighted to hear that you enjoyed your stay at The Winchester Hotel & Spa. We constantly strive to provide our guests with a memorable experience, so it's wonderful to know that we were able to meet your expectations.The greatest compliment we could receive is when our guests choose to stay with us again. We are looking forward to your return visit. Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

kerry

2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 18일
Dear Kerry,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Mubarik

2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 18일
Dear Mubarik,We are very pleased to hear that you had a great stay at The Winchester Hotel & Spa! We strive to make sure our guests have the best experience possible and it's great to hear that you enjoyed your time with us. We hope you'll come back and visit us again soon!Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Hotel, very good staff, Shame the kitchen only had limited light options
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 12월 4일
Dear Christopher,It's wonderful to hear that you found our hotel nice and our staff very good. It's our aim to provide our guests with a comfortable stay and excellent service.We understand your concern regarding our kitchen options. We continually strive to offer a broad range of dining options in order to satisfy our diverse client base. Thank you for your valuable feedback. We hope to welcome you back in the near future.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very professional and friendly
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 28일
Dear Daniel,Dear Guest,It's delightful to learn that your stay at The Winchester Hotel & Spa was an enjoyable one. We're particularly pleased that you found our staff professional and friendly,We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team

8/10 - 좋아요

Christina

2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 28일
Dear Christina,We are pleased to hear that you enjoyed your stay at The Winchester Hotel & Spa. We take great pride in providing a relaxing and comfortable atmosphere for our guests and it is gratifying to know that we have achieved this. Thank you for taking the time to share your feedback with us.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 23일
Dear David,Thank you for taking the time to provide us with your feedback. We are very pleased to hear that you enjoyed your stay at The Winchester Hotel & Spa. It is our goal to ensure that our guests have a great experience and we are delighted that we were able to meet your expectations. We look forward to welcoming you back in the future!Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 20일
Dear Ross,Thank you for choosing The Winchester Hotel & Spa for your stay. We are thrilled to hear that you had an enjoyable experience with us! We strive to provide all of our guests with the highest level of service and comfort, and it is wonderful when it is appreciated. Thank you for taking the time to rate us so positively.Best regards,The Winchester Guest Experience Team

2/10 - 너무 별로예요

Miss Laura SR

별로예요: 청결 상태, 직원 및 서비스
No hot water
Had to leave early due to work commitments. Woke up at 5am no hot water either shower or basin. My partner ended up washing with cold sink water and I left the hotel for work not having had a shower as it was too cold. Was advised by reception to leave the taps running for a while?!?!? I asked the operations manager to contact me and 9 hours later I have not received any contact. Disgraceful
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 17일
Dear Miss Laura SR,We are truly sorry for the issues you encountered with your stay. Our Ops Manager was unfortunately unavailable yesterday due to unforeseen circumstances, so please accept our apologies for the delay in reaching out to you, which we have now down. We hope to welcome you back for a chance to show you our very best hospitality.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 17일
Dear Vanessa,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa! It's always our goal to make sure that each of our guests has a positive and memorable experience. We look forward to seeing you again soon!Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 15일
Dear Gerald,Thank you for choosing The Winchester Hotel & Spa for your stay. We are thrilled to hear that you had an enjoyable experience with us! We strive to provide all of our guests with the highest level of service and comfort, and it is wonderful when it is appreciated. Thank you for taking the time to rate us so positively.Best regards,The Winchester Guest Experience Team

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: The Winchester Guest Experience Team 님, 2023년 11월 15일
Dear Sarah,Thank you for choosing The Winchester Hotel & Spa for your stay. We are thrilled to hear that you had an enjoyable experience with us! We strive to provide all of our guests with the highest level of service and comfort, and it is wonderful when it is appreciated. Thank you for taking the time to rate us so positively.Best regards,The Winchester Guest Experience Team