실크 컬렉션 호텔 & 스파 이용 후기

2/10 - 너무 별로예요

yoonin

2019년 10월 27일

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

다른 곳을 먼저 고려하시길..

호텔 예약을 했는데 방 문제가 있다고 자매 호텔로 보내네요.. 갔거니 새로 지어서 페인트 냄새가 심하고 온수도 안나와 결국 다른 호텔로 옮겼습니다. 나름 직원들은 최선을 다하려고 했지만, 최악이었네요.

2019년 10월에 2박 숙박함

답변 제공: Chris Do - General Manager 님, 2019년 10월 30일

Dear yoonin, Thank you for your detailed feedback via expedia.com. We are disappointed that you had a less than satisfactory experience at the Silk Collection hotel and would love to refund 100% this booking for you. Please contact with us or Expedia customer support about this case. I am Chris - General Manager will be following this case. Best regards.

8/10 - 좋아요

실제 이용하신 고객

2019년 10월 12일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

좋은 호텔이였습니다

위치는 최고 도보로 구시가지 왠만한 지역이 커버되는 최상의 조건. 직원들도 너무 친절하고 좋음. 구시가지에 있어서 그런지 방은 작음

2019년 10월에 4박 숙박함

답변 제공: Customer Services Department &Silk Collection Team 님, 2019년 10월 16일

Dear Mr/ Ms.좋은 호텔이였습니다 , I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 8/10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team.

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 9월 19일

별로예요: 청결 상태, 직원 및 서비스

2019년 9월에 1박 숙박함

답변 제공: Charlie Vu 님, 2019년 10월 2일

Dear Guest, Thank you for your feedback. We will strive all best things to improve our service. I hope to welcome you next time to give you better service. Have a good day Best Regards

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행

2019년 9월 17일

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

별로예요: 청결 상태

It was not clean. but the staffs are very nice and breakfast is good as well. I hope its cleanliness will be better. If so, I want to visit again. thanks TONY.

2019년 9월에 3박 숙박함

답변 제공: Charlie Vu 님, 2019년 10월 2일

Dear Guest, Thank you for your valued feedback. We are really appreciated for that, we will strive to enhance our service better. I hope to welcome you agian in near future. Best Regards

10/10 - 훌륭해요

Seung Pyo

2019년 8월 26일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 8월에 1박 숙박함

답변 제공: Charlie Vu 님, 2019년 9월 3일

귀하의 의견에 감사드립니다. 다음에 당신을 환영하기를 바랍니다.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행

2019년 8월 25일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

조식이 진짜진짜진짜진짜ㅏㅏㅏㅏㅏㅏㅏㅏㅏㅏㅏㅏ맛있음!!!!!!!!!!!!!!! 직원들도 정말 친철함 굿굿

2019년 8월에 2박 숙박함

답변 제공: Charlie Vu 님, 2019년 8월 27일

의견을 보내 주셔서 감사합니다. 우리 호텔에서 즐거운 시간을 보내고 있음을 알게되어 기쁩니다. 가까운 장래에 당신을 환영하기를 바랍니다

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월 27일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

위치가 너무 좋았다.

2019년 7월에 3박 숙박함

답변 제공: Charlie Vu 님, 2019년 8월 5일

고맙습니다. 다음에 다시 오시길 바랍니다.

10/10 - 훌륭해요

Seo

가족 여행

2019년 7월 15일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

위치가 매우 좋았다. 웬만한 유명 장소나 식당 카페 등에 걸어서 갈 수 있는 거리였다. 직원들도 모두 친절했고 여행에 도움을 주고자 하는 것이 눈에 보였다

2019년 7월에 4박 숙박함

답변 제공: Charlie Vu 님, 2019년 7월 18일

Dear Guest, Thank you for your feedback . We are delight to know that you have a great time in our hotel. I hope to welcome you again. Best Regards

8/10 - 좋아요

실제 이용하신 고객

2019년 7월 7일

2019년 7월에 3박 숙박함

답변 제공: Charlie Vu 님, 2019년 7월 10일

Dear Guest, Thank you for sharing your experience in our hotel. We always try to do the best things to customers. I hope to welcome you in the next time. Best Regards

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행

2019년 6월 17일

좋아요: 청결 상태, 직원 및 서비스

호안끼엠과 가까워서좋았다 청소하시는분들이 너무시끄러웠다 ...옆방이랑 연결된 방이였는데 이방을 왜준건지도이해안가지만 잠을제대로못잤다 아침에시끄러워서

2019년 6월에 1박 숙박함

답변 제공: Charlie Vu 님, 2019년 6월 20일

Dear Guests, Thank you for your feedback. We always improve our services to our guests. Once again, thank you for staying in our hotel. I hope to welcome you next time, we will give you the best. Thank you very much. Best Regards Charlie Vu Sales Manager

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월 12일

2020년 3월에 2박 숙박함

8/10 - 좋아요

D 님, Glasgow

연인과의 여행

2020년 3월 3일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

Great location, breakfast was really good and staff were really helpful, would stay here again.

2020년 2월에 2박 숙박함

답변 제공: Silk Collection Hotel and Spa Team 님, 2020년 3월 4일

Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 - 훌륭해요

XINCHAO 님, 東京

출장 여행

2020년 2월 27일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

ハノイでの常宿にしています。旧市街の中心に近く、旅行客も多いですが、とてもフレンドリーでいろいろと対応してもらえます。

2020년 2월에 4박 숙박함

답변 제공: Silk Collection Hotel and Spa Team 님, 2020년 3월 4일

Dear Our Beloved Guest , I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행

2020년 2월 25일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

The staff service was great here! Hannah Le provided great advice and ensured that our overall trip, not just our stay, was a great experience! The breakfast was also excellent.

2020년 2월에 2박 숙박함

답변 제공: Silk Collection Hotel and Spa Team 님, 2020년 3월 4일

Dear Mr/ Ms. Anonymous, I'm Hannah from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월 20일

2020년 2월에 1박 숙박함

답변 제공: Ha Nguyen 님, 2020년 2월 21일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행

2020년 2월 14일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

We booked a Superior room which came without windows. Some reviews we read were unhappy about this but we had been traveling for 3 weeks and constantly being woken up by cockerels or traffic beeping so I was happy without the window as it was just for one night. Breakfast is excellent and the staff are friendly and helpful. Only negative is the hallways/ rooms are a bit run down compared to the fancy reception area and could do with updating, but overall I’d stay here again.

2020년 2월에 1박 숙박함

답변 제공: Chris DO 님, 2020년 2월 14일

Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 - 훌륭해요

KK

단체 여행

2020년 2월 14일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

The location of this hotel is just right about everything, within the walking distance to most of the tourist attractions. The staff is very friendly and enthusiastic. The breakfast is superb. Certainly, this will be my first choice for my next visit to Hanoi.

2020년 2월에 4박 숙박함

답변 제공: Chris Do 님, 2020년 2월 14일

Dear sir/madam, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행

2020년 2월 7일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Great location on a bustling street with great shops. The staff were amazing! The bed was very comfortable and the room was renovated and attractive. Very good value. would certainly return

2020년 2월에 1박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행

2020년 2월 4일

좋아요: 직원 및 서비스

별로예요: 청결 상태

Service was great but hotel should not be classified as 4 stars. The pillow cases were dirty, the room was smelly and humid. The lighting was very dark...

2020년 2월에 1박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Thank you for staying Silk Collection hotel and spa! Apologies for your inconvenience. We want to express our sincerest appreciation to you for having chosen our hotel Hanoi for your stay recently. It’s a pleasure for us when having you as our guests. Secondly, we also would like to apologize for all the inconvenience that you have had during the time stay at our hotel due to the room’s cleaning. We really apologies for the problem because our room cleanliness and have not checked carefully at your check-in time. After receiving your information, I did meet the housekeeping and spa team to work out with their problems. That is a big lesson for them. They asked me to send an apology to you. I hope that you can accept our saying sorry even it is late. We promise you those same situations will never happen with other guests anymore. I hope our sincere would touch your heart. In the near future, we would love to show our effort if you have the chance to come back here with us. After all, thank you for your kindness and big support. I wish you good health, success, and happiness.

10/10 - 훌륭해요

BINH

2020년 1월 29일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2020년 1월에 4박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월 27일

2020년 1월에 5박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 - 좋아요

실제 이용하신 고객

2020년 1월 25일

좋아요: 직원 및 서비스

2020년 1월에 1박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 - 좋아요

실제 이용하신 고객

출장 여행

2020년 1월 23일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Goed hotel op fantastische locatie

Het Silk hotel is een zeer redelijk 4 sterren hotel, met prima kamers, hoewel de badkamers wel heel erg gedateerd zijn. De manager vertelde me dat hieraan gewerkt wordt, en dat binnen een paar maanden de badkamers ook up to date zijn. Het ontbijt is prima (als je van Vietnamees eten houdt) en het personeel maakt graag een praatje (voor zover ze Engels spreken).

2020년 1월에 3박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 - 좋아요

실제 이용하신 고객

단체 여행

2019년 12월 27일

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Good location, lovely staff and the breakfast buffet was one of the better I have experienced.

2019년 12월에 4박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 29일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 - 별로예요

실제 이용하신 고객

2019년 12월 26일

좋아요: 청결 상태, 직원 및 서비스

별로예요: 객실의 편안함

Mala relación calidad precio

El hotel en principio no parece tener ningún problema. De hecho lo mejor del hotel es el personal de recepción y el servicio en general. Nosotros fuimos en navidad y es temporada alta así que el precio no era bajo. Sin embargo fallaron dos cosas importantes. La primera es que estuvimos en la planta 8 y en el ático se monta todas las noches una especie de chill out con música electrónica a todo volumen que a veces dura hasta muy tarde si tu plan es hacer excursiones la mañana siguiente. La segunda cosa se falló la mañana antes de irnos fue el agua caliente. No pudimos ducharnos. Lo mejor el personal sin duda. Lo demás no vale la pena por el precio de temporada alta.

2019년 12월에 2박 숙박함

답변 제공: Chris Do 님, 2020년 2월 11일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and great encouragement to boost services better and better. Wish you all the best and happy life wherever you are, whatever you do. Look forward to seeing you again in the near future. Best regards!

8/10 - 좋아요

실제 이용하신 고객

가족 여행

2019년 12월 20일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

The staff are what makes this hotel so good. They are both friendly and attentive.

2019년 12월에 4박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 23일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

4/10 - 별로예요

실제 이용하신 고객

2019년 12월 20일

좋아요: 청결 상태

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함

No windows.Overpriced.Great staff. Poor management

Deceitful description on ALL websites. Majority of rooms have NO WINDOWS. Descriptions show one room type as No Window but remaining room types either hide or not show room has No Window. On check in an hour wasted with Manager Chris and Lan, in an apparent interview and excuses. I repeatedly saw the same with many guests checking in daily. My 5 day stay was spoilt by this. Chris moved us to a larger room with a window for the last 2 Days. Staff are exceptionally friendly and helpful. Chris has poor management skills and keen to blame staff for his lack of management. Rooms overpriced and combined bath/shower is too high to get into for most people without risk of losing balance. Breakfast is good but too narrow to access. Lots of staff cause congestion but miss basic organisation. The tea and coffee pot go missing between buffet heater and bar counter as staff want to serve, but go missing and coffee goes cold. Buffet area so small it would be simple just to allow self service and replenish whatever is needed as necessary.I burned my hand when toasters moving hot frame had stopped. Instead of removing it or staff staying with it, I saw countless people find their toast/croissant burn and smoke causing urgent reactions by us to remove the item to avoid fire? Why?Napkins were not replaced, insufficient toothpicks.Just basic stuff but too many staff with no direction/ supervision.Chris tried to placate me with window room for last 2 days and free taxi to airport.Profit cover

2019년 12월에 5박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 23일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 - 좋아요

실제 이용하신 고객

2019년 12월 15일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

スタッフはとても親切です！ベッドも快適でした。何処へも行きやすく立地は最高です。部屋に窓がないことだけがマイナスでした。

2019년 12월에 2박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 23일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

8/10 - 좋아요

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연인과의 여행

2019년 12월 12일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Excellent service. Chambre sans fenêtre, malheureusement.

2019년 12월에 3박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 16일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the rate: 4 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

2/10 - 너무 별로예요

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2019년 12월 2일

좋아요: 청결 상태

별로예요: 직원 및 서비스

Déçu

Déçu. Malgré des efforts du personnel, beaucoup de bruit : perceuse à 23h30.

2019년 11월에 1박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 23일

Dear Mr/ Ms. Anonymous, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. Thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 - 훌륭해요

Hristo

단체 여행

2019년 11월 25일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Pleasant Stay at Silk Collection Hotel & Spa

The hotel is in the old town of Hanoi and it contrasts a bit with surroundings but it's definitely a good choice. The room was spacious, clean and comfortable. I did book one of the premium rooms with windows (who will think there are rooms without windows, but welcome to Asia ;) The staff is very friendly and try it's best to assist visitors.

2019년 11월에 2박 숙박함

답변 제공: Ha Nguyen 님, 2019년 12월 16일

Dear Mr/ Ms. Hristo, I'm Ha Nguyen from Customer Service Department at Silk Collection Hotel & Spa. We saw your review on Expedia with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Take care & Best Regards Customer Services Department & Silk Collection Team

10/10 - 훌륭해요

H.H 님, 東京

연인과의 여행, 출장 여행

2019년 11월 13일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Ottia posizione!

hotel in ottima posizione. Tutto il centro di Hanoi è raggiungibile a piedi. Colazione ottima sia per dolce che per salato. Molto carino anche il bar sul tetto. camere nuove e ben tenute. Assolutamente consigliato

2019년 11월에 3박 숙박함

답변 제공: Chris Do - General Manager 님, 2019년 11월 16일

Thank you so much for staying at Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future.

10/10 - 훌륭해요

Gian Luigi

2019년 11월 13일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

2019년 11월에 1박 숙박함

답변 제공: the Customer Support Department 님, 2019년 11월 14일

Dear Ms, Thank you so much for staying at the Silk Collection Hotel & Spa. Your satisfaction is our happiness and a great encouragement to boost services better and better. Look forward to seeing you again in the near future. Best regards!

10/10 - 훌륭해요

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2019년 11월 8일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

Great boutique hotel in Central Hanoi that is clean, quiet with knowledgeable staff. An adequate breakfast selection with a great view from the sky bar at night time.

2019년 10월에 2박 숙박함

답변 제공: Chris Do 님, 2019년 11월 10일

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

8/10 - 좋아요

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단체 여행, 연인과의 여행

2019년 11월 5일

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

The location is excellent. The staff were terrific. The manager Mr Do and the front reception counter staff were very helpful and always available. They would call a grab car or give directions. The Skybar was a cool place to hang out but the drinks were expensive. If you want a room with a window you must book the superior room. Read the fine print because rooms from the 4th floor down have no windows. These rooms are still very nice and a little less expensive.

2019년 10월에 3박 숙박함

답변 제공: Chris Do 님, 2019년 11월 10일

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 - 훌륭해요

Aurora

2019년 11월 5일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

Perfect location & amiable hotel managers

Staying at Silk Collection Hotel made our quick stay wonderful (two days only) Its location is very much accessible to dining & shopping.I highly recommend Silk Collection Hotel when in Vietnam.

2019년 10월에 2박 숙박함

답변 제공: Customer Service Department 님, 2019년 11월 10일

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

6/10 - 괜찮아요

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연인과의 여행

2019년 10월 27일

좋아요: 청결 상태, 직원 및 서비스

We found the staff to be incredibly friendly & helpful. They even packed us a breakfast to takeaway seeing as we had to leave early in the morning, before breakfast was open. We were very disappointed by the room though. We thought we had been thorough in our booking but we missed the small print that said the Standard room does not have a window. We’d deliberately avoided other places who had been more upfront about their window-less rooms. The room was incredibly dark & depressing & we spent as little time in there as possible. The lighting was very poor. The rooftop bar was amazing however & we were lucky enough to be there when they had live music which was fantastic. Expensive drinks but worth it for the experience.

2019년 10월에 1박 숙박함

답변 제공: Chris Do 님, 2019년 11월 10일

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 - 훌륭해요

Ban

2019년 10월 26일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

No regrets

Very helpful and friendly staff. Willing to go the extra mile to make sure customers enjoy their stay. Location was excellent within walking distance to most eating places and tourist attractions.

2019년 10월에 7박 숙박함

답변 제공: Chris Do 님, 2019년 11월 10일

Dear Sir/Madam, I'm Chris Do from the Customer Service Department at Silk Collection Hotel & Spa. Thank you for your great review of us. We appreciated that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and happy life wherever you are, whatever you do. Take care & Best Regards,

10/10 - 훌륭해요

Ninik

2019년 10월 12일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

I and my husband stay in Silk collection hotel for

I and my husband stay in Silk collection hotel for 2 days. The room is very nice and boutique, the breakfast is nice and delicious. the staff especially Ms Ha is very friendly and helpful, they made supprise on my birthday and gave us a cute gift, that i love it. Thank you all staff at Silk collection hotel, we hope we will come back again with our family in the near future...

2019년 10월에 1박 숙박함

답변 제공: Lan 님, 2019년 10월 14일

Dear Mr/Ms. Ninik, We saw your review on Hotel.com with the max rate: 10 points already. We appreciated for that. Once again, thanks so much for your big support and the motivation from you to our young team. Wish you all the best and a happy life wherever you are, whatever you do. Looking forward to welcome you soon! Take care & Best Regards, Silk Collection Supporting team

10/10 - 훌륭해요

Yu Duen

2019년 10월 8일

2019년 9월에 3박 숙박함

답변 제공: Charlie Vu 님, 2019년 10월 7일

Dear Pamela, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 - 훌륭해요

Amer

2019년 9월 29일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

comfort

It was nice to stay there clean room wifi good

2019년 9월에 1박 숙박함

답변 제공: Charlie Vu 님, 2019년 10월 8일

Dear Amer, Thank you for your valued feedback. I am really happy to know that you have a great time in our hotel with our services. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

10/10 - 훌륭해요

Tong Shing

2019년 9월 28일

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

A Fantastic Hotel for your stay in Hanoi

Staff is friendly and attentive to guests’ needs. Tried to address and address noise from roof top sky bar as we were staying on the 9th floor.

2019년 9월에 5박 숙박함

답변 제공: Charlie Vu 님, 2019년 10월 7일

Dear Tong Shing, Thank you for your valued feedback. I am really glad to hear something from you about our staffs, which makes us have more inspiration to serve our guests. I hope that is a memorable part of your journey in Vietnam. We look forward to welcoming you agian in near future. Best Regards

회원은 로그인 시 전 세계 10만여 개 호텔 10% 이상 할인

실크 컬렉션 호텔 & 스파 여행 후기

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훌륭해요

8.8/10

9.4/10

8.6/10

8.6/10

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2/10 - 너무 별로예요

yoonin

다른 곳을 먼저 고려하시길..

yoonin

8/10 - 좋아요

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좋은 호텔이였습니다

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2/10 - 너무 별로예요

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6/10 - 괜찮아요

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10/10 - 훌륭해요

Seung Pyo

Seung Pyo

10/10 - 훌륭해요

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10/10 - 훌륭해요

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10/10 - 훌륭해요

Seo

Seo

8/10 - 좋아요

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6/10 - 괜찮아요

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10/10 - 훌륭해요

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8/10 - 좋아요

D 님, Glasgow

D

10/10 - 훌륭해요

XINCHAO 님, 東京

XINCHAO

10/10 - 훌륭해요

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10/10 - 훌륭해요

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8/10 - 좋아요

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10/10 - 훌륭해요

KK

KK

10/10 - 훌륭해요

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4/10 - 별로예요

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10/10 - 훌륭해요

BINH

BINH

10/10 - 훌륭해요

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8/10 - 좋아요

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8/10 - 좋아요

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Goed hotel op fantastische locatie