외부 세부 사진

미네르바 처치 호텔 여행 후기

4 out of 5
미네르바 처치 호텔
No.9 Nha Tho, Hoan Kiem, Hanoi

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 115개 이용 후기 중 88개" "
평점 8 - 좋아요. 115개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 115개 이용 후기 중 2개" "
평점 4 - 별로예요. 115개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 115개 이용 후기 중 3개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 29일
Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

6/10 - 괜찮아요

Youngho

아침식사 메뉴가 너무 빈약해서 조식은 나가서 먹는게 좋을듯합니다 한국의 여관정도의 시설 여기 투숙하는 것은 이 번이 마지막일듯
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 9월 4일
Thank you so much for your kind review. We are delighted that you loved your stay with us and gave us great ratings in especially for our meals, location, and employees. We will undoubtedly draw inspiration from your appraisal to guide our people, and we gratefully acknowledge your assistance. We wish you the best of luck and hope to see you soon.

8/10 - 좋아요

misoon

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 8월 23일
We value Mrs. Misoon Sim's kind remarks regarding your experience while at the Minerva Church Hotel. We are thrilled that you had a wonderful time during your stay and that you especially praised our employees, location, and meals. Your evaluation will definitely serve as a source of inspiration for our staff, and we sincerely thank you for your help. We're hoping to see you soon and wish you luck.

10/10 - 훌륭해요

MyeongHyeon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 4박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 7월 26일
On behalf of Minerva Church Hotel, I’m Thomas Bui, The Hotel Front office manager, and I would like to say thank you for your accommodation in our hotel.Hopefully your time will be relaxing, comfortable, and enjoyable at Minerva Church Hotel. The church team works incredibly hard to make every guest feel like "home away from home". If you have any suggestions that would improve our services, please do not hesitate to let us know at any time.I wish you would always smile to enjoy your life, and please take care of your health daily. I hope that you had an amazing time in Hanoi, where our hotel was for your trip.

8/10 - 좋아요

JEONGSIK

2023년 7월에 4박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 8월 4일
Dear Jeongsik Kim:On behalf of our entire team at Minerva Church Hotels,I would like to say thank you very much for taking your precious time to share an honest review with us in order to improve our services. We will definitely share your review with our team as a huge motivation.We strive to provide the best service to our guests, but we fall short sometimes. We hope you will see the improvement and enjoy your time with us.Thank you for your understanding!Kind regard, Thomas Bui.

10/10 - 훌륭해요

Keumjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아주 좋아요!
숙소 위치가 아주 좋았어요! 호안끼엠 근처에 위치해서 다니기 아주 좋아요 조식은 종류가 많지않아 아쉬웠지만 쌀국수가 아주 맛있었어요! 룸 컨디션은 굉장히 좋았습니다 그리고 가장 좋은점은 직원분들이 너무 친절하세요 라운지에서 안내해주시는 분이 항상 웃으면서 안내해주셔서 너무 기분이 좋아집니다!
2023년 6월에 1박 숙박함
답변 제공: Thomas 님, 2023년 6월 23일
Dear Mr. Keumjin,Many thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our restaurant, location, especially our staff, and travel service. We will definitely share your review with our team as a huge motivation, and most of all, we thank you for your continued support in the future.We certainly wish you well and look forward to welcoming all of you again soon!Best regards,Minerva Church Hotel.

2/10 - 너무 별로예요

Kikoo

별로예요: 객실의 편안함
저녁에 호텔옆건물에서 건물이울릴정도로 노래방기계로 노래를부르는데도 호텔측에 항의를해도 호텔측에서는 어떻게할 방법이없다고해서 어의가없었다 다행이 밤12시쯤 조용해져 잘수가있었다.
2023년 6월에 1박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 6월 29일
First of all, we would like to say thank you very much for taking your precious time to share an honest review with us in order to improve our services immediately. I just had a meeting with the hotel staff about the issues that you mentioned in your feedback. They all got the experience and really want me to pass on their sincere apologies to you. You are so kind, and all of us would like to beg your forgiveness and give us a chance to improve our services. You are so kind, and all of us would like to beg your forgiveness and give us a chance to improve our services.Once again, we would like to apologize for not making you happy during the time you stayed with us. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it won't happen again. My words dry out when talking about our mistakes. I hope you accept our sincere apologies. That would be great if I could hear the feelings in your heart.

10/10 - 훌륭해요

SUNGHO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 6박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 6월 29일
On behalf of Minerva Church Hotel, Please let me introduce myself. My name is Thomas, the front office manager of Minerva Church, and I would like to say thank you for your accommodation in our hotel. I am so sorry if this email is inconvenient for you. However, I want to be sure our team is serving you with all their best.Hopefully your time will be relaxing, comfortable, and enjoyable at the Church Boutique Hotel. The church team works incredibly hard to make every guest feel like "home away from home". If you have any suggestions that would improve our services, please do not hesitate to let us know at any time.In fact, your feedback is very important to improving Minerva Church Hotel; thus, we respect all reviews from you. If you are not pleased because of rooms, breakfast, staff, airport transportation, etc., please share with us.It will be a pleasure to hear your feedback about the rooms and services of our hotel. Kindly take your golden time of just one minute and leave a review with 10 marks so that we can receive it as a big motivation to improve our services and work harder in the hospitality career for expected guests. We know our hotel is not perfect, but we still would like to ask for your kindness and support to increase future guests after this terrible pandemic. Covid-19.Thanks again, and we hope you will choose the Church Boutique Hotel next time you come back to Hanoi.

10/10 - 훌륭해요

Hyun Chung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
강력 추천
솔직히 객실은 평균정도인데 이 가격에 위치와 서비스는 너무 훌륭합니다. 사원과 성당 모두 근처에 있고 주변에 볼거리가 많습니다. 그리고 숙박 시 마사지 30% 할인인데 다른 비싼곳보다 더 좋았어요! 그리고 사온 망고를 깎아먹으려고 칼을 빌리려고 하니 정갈하게 깎아서 객실까지 가져다주는 서비스까지 해주셔서 정말 기분좋게 잘 먹었습니다^^ 평이 별로 없어서 반신반의하며 예약했었는데 후회없는 선택이었고 정말 잘 쉬다 갑니다!
2023년 3월에 1박 숙박함
답변 제공: Henry Cuong-Front Office Manager 님, 2023년 3월 7일
Dear Hyun Chung Woo,Thank you for sharing your gracious review of our property. We are glad to know you had a satisfying experience during your stay with us and enjoyed our location and our attentive service team.We hope to have a pleasure of welcoming you back to Minerva Church Hotel for another memorable staycation.Yours sincerely,Henry CuongFront Office Manager

10/10 - 훌륭해요

EUNSUCK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 매우 훌륭하고 조식도 아주 좋음 주요 관광지 접근성 뛰어남 객실은 좁으나 청결함
2023년 2월에 3박 숙박함
답변 제공: Henry Cuong 님, 2023년 2월 22일
Dear EUNSUCK,Thank you for choosing to stay with us and providing us your great review of your stay at Minerva Church Hotel !We appreciate your kind comments and glad to know that you have enjoyed your stay with us especially our location and staffs.Meanwhile, we certainly look forward to welcoming you back again soonest possible!Yours Sincerely,Henry CuongFront Office Manager

10/10 - 훌륭해요

SEULGI

2023년 2월에 3박 숙박함
답변 제공: Henry Cuong 님, 2023년 2월 17일
Dear Seulgi,Thank you for your recent stay and for sharing your satisfying experience at Minerva Church Hotel! We are truly glad that we were able to make your stay comfortable and your nice compliments will be shared with whole team as a huge encouragement.Yours Sincerely,Henry CuongFront Office Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
성당이 가까워 좋구요 옆에 절이 있어서 오전에 늦잠은 조금 힘든 숙소라는점.. 감안하시면 좋을듯해요^^
창문으로 보이는 꽃한송이가
넘 이뻐서 한컷♡
2022년 12월에 3박 숙박함
답변 제공: Henry Cuong-Front Office Manager 님, 2022년 12월 11일
Dear Sir/Madam,We are very sorry to hear that the noise did not match your expectation. After careful investigation, it comes from the Cathedral's weekly prayer which is also impressed points of this area. We sincerely appreciate our kind review according to your stay with us.We certainly wish you and your family well and look forward to welcome you again soon!Yours Sincerely,Henry CuongFront Office Manager

8/10 - 좋아요

JMT

2022년 11월에 4박 숙박함

10/10 - 훌륭해요

SOJIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
스벅있어서 좋았어요. 투어일정으로 잠만 자려고 예약했었어요. 직원들 친절하고 상냥해요. 좋아요
2022년 9월에 2박 숙박함
답변 제공: Henry Cuong-Front Office Manager 님, 2022년 9월 9일
Dear Ms Sojin,We sincerely appreciate our kind comments regarding our staff service and facilities.We certainly wish you and your family well and look forward to welcome all of you again soon!Yours Sincerely,Henry CuongFront Office Manager

10/10 - 훌륭해요

Insil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
더운지역을 여행할땐 위치가 아주 중요한데 위치가 아주 좋습니다 늦은밤에도 안전하고 주변에 맛집 카페가 많아요 퍼10 콩카페 스타벅스 본촌... 그중에서도... 호텔 바로옆 이탈리안 오너 쉐프가 운영하는 레스토랑 꼭 가보세요 호텔 직원들이 너무 친절하고 협조적이고 조식도 먹을만 합니다 호텔 서비스가 맘에 들었다면 설문지 작성으로 감사표시 하는것이 직원들에게 도움 되는것 같아요
2022년 8월에 1박 숙박함
답변 제공: Henry Cuong-Front Office Manager 님, 2022년 8월 23일
Dear Mrs Kim,Thank you very much for your perfect review and rating for Minerva Church Hotel. We are glad to know that you enjoyed your stay here with us and highly appreciate your compliments on our location, breakfast and friendly staffs. Your compliment is a great motivation to us to keep up our service excellence. We will definitely share your review with our team.Meanwhile, we certainly look forward to welcome you back as soon as possibleYours Sincerely,Henry CuongFront Office Manager

10/10 - 훌륭해요

scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would come again fantastic stay!
2024년 3월에 2박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 3월 21일
We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.

10/10 - 훌륭해요

Kerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Minerva Church Hotel is perfectly situated in Hanoi’s Old Quarter. So many options in every direction: cafes, restaurants, landmarks, Hoan Kiem lake, museums, galleries, theatres, shopping. The breakfast (included with the room booking) is very good: hot made-to-order menu, Western foods, Vietnamese options, fresh juices, yogurts, fruit, salads, breads/pastries and espresso machine. The Metis Spa, located in the Minerva Hotel, is excellent and offers a lot of options for relaxation and therapy. Discounts for the spa services are offered for Hotel guests. Tours and private cars can be booked directly through the front desk staff. Most importantly, the incredible reception staff (Lisa and Sunny) are friendly, attentive, knowledgeable, helpful, hardworking and take great care of guests. Highly recommended!
2024년 3월에 5박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 3월 17일
We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.

8/10 - 좋아요

Kazue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
ハウスキーパーも含めスタッフは皆素晴らしく、旧市街を歩くのに便利な場所にあります。 アメニティは十分で朝食もコスパが良く、出来立てのフォーやパンケーキ・玉子料理を提供してくれます。ホテルの評価とは全く関係ありませんが、玉子料理は中までしっかり火が通っているものを召し上がって下さい。前回は私が、今回は同行者が食中毒になりました。 残念だった所は、 ・バスタブと洗面台の位置が高過  ぎる ・肌寒い日だったがエアコンは冷房の設定しか出来なかった ・1階がインド料理店なので、インド系の団体客が押し寄せてカオス状態(レセプションのスタッフが上手くさばいていたけれど)
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Thi Ngoc Hai

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stayed we had, staff are so nice and helpful al the time. We definitely stay at this hotel again next visit. Thank you
2024년 3월에 7박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 3월 14일
“Thank you” is not enough to show our appreciation for your kind words toward our high standard of service. We are so proud of the friendly and caring staff, the comfortable and nice suite, and the relaxing time at Minerva Church Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our valued guests. We look forward to welcoming you again!Kind Regards,Thomas BuiFront office manager.

10/10 - 훌륭해요

Sean

연인과의 여행
Ideally located. Exemplary staff!
2024년 3월에 4박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 3월 10일
What a pleasure to read your thorough comments on your recent stay at Minerva Church Hotel and Spa!Thank you very much for sharing your experiences. We are glad that you loved the hotel's services. Our crew works hard to make every single guest feel like king, as they should, and they will be overjoyed to learn that they have accomplished their goal. We sincerely hope you will be able to visit us again soon, and perhaps stay for longer. We're all looking forward to welcoming you back!Best regards.

8/10 - 좋아요

Guy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rien a dire sur cet hotel, personnel agreable et a l ecoute. Cela fait 3 annees de suite que nous venons dans cet hotel , nous le recommandons sans probleme et nous y reviendrons
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Katsuyuki

2024년 2월에 3박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2024년 2월 14일
Thank you for staying with us at Minerva Church Hotel . We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services. I hope our staff achieved the goal of making your stay comfortable .

10/10 - 훌륭해요

jessica 님, mccall

가족 여행
좋아요: 숙박 시설 상태 및 시설
We couldn’t have asked for a better hotel for our first time in Hanoi! Everything possible was made available to us. Lisa and all the staff made sure every need was met! We would love to stay here again when we return to Hanoi…and will definitely recommend to all our friends!
2024년 2월에 2박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 2월 8일
Dear Mrs. Jessica We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging review. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.Warm regards,Thomas Bui Front office manager.

8/10 - 좋아요

Hayasaki

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

MARS 님, Torrance

2024년 1월에 3박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2024년 1월 15일
Dear Mr.MarsWe would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.Warm regards,Thomas Bui Front office manager.

10/10 - 훌륭해요

SACHIO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2024년 1월 9일
Dear Sachio FujiwaraWe would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.Warm regards,Thomas Bui

10/10 - 훌륭해요

Junko

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
立地が良い。 朝食が美味しい。 そして何よりも、スタッフが全員親切で明るくて、優しい。 特にフロントの女性が常に気を配ってくれて、居心地が良かった。この女性に会いにまた来たい。
2023년 12월에 2박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 1월 1일
Dear Ms. Junko“Thank you” is not enough to show our appreciation for your kind words toward our high standard of service. We are so proud of the friendly and caring staff, the comfortable and nice suite, and the relaxing time at Minerva Church Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our valued guests. We look forward to welcoming you again!

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 1월 1일
Xin chao, Mr. DavidThank you for choosing Minerva Church Hotel for your recent holiday and for taking the time to share your experience with other travelers.It was a pleasure reading your comment and learning that you enjoyed your stay. I am thrilled to see that you had a wonderful experience with us. The team is very grateful for your praise.Once again, thank you for sharing, and we look forward to the pleasure of welcoming you again to Minerva Church Hotel in the near future.Warm regards,

10/10 - 훌륭해요

Norihiro

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフがとても優しかった
2023년 12월에 1박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 24일
Many thanks for providing us with your wonderful review of your stay at Minerva Church Hotel! We are truly glad that we were able to make your stay comfortable, and your nice compliments will be shared with the whole team as a huge encouragement.

10/10 - 훌륭해요

TORU

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの対応が素晴らしい。設備の不良について直ぐに対応してくれた。
2023년 12월에 2박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 1월 1일
Dear Mr.ToruWe would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment, as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.

10/10 - 훌륭해요

Rikuto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2023년 12월 22일
Dear Mr. RikutoThank you for trusting Minerva Church Hotel as your accommodation in Hanoi. We hope that you had a good stay and were satisfied with the hotel's services.On behalf of the entire Minerva Church Hotel staff, we wish you good luck, success, good health, and joy in life. We are always ready to welcome you and your family in the future.

10/10 - 훌륭해요

Soufiane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best location for old Hanoi
2023년 12월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 22일
Dear Mr. Soufiane and familyThank you for trusting Minerva Church Hotel as your accommodation in Hanoi. We hope that you had a good stay and were satisfied with the hotel's services.On behalf of the entire Minerva Church Hotel staff, we wish you good luck, success, good health, and joy in life. We are always ready to welcome you and your family in the future.

10/10 - 훌륭해요

Huy?n

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is great
2023년 12월에 1박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 22일
Thân gửi chị Huyền,Cảm ơn chị vì đã tin tưởng lựa chọn khách sạn Minerva Church làm nơi lưu trú của mình tại Hà Nội, hy vọng rằng chị đã có một chặng ở tốt đẹp và hài lòng về dịch vụ của khách sạn.Thay mặt toàn thể đội ngũ nhân viên khách sạn Minerva Church, xin chúc chị luôn may mắn, thành công và dồi dào sức khỏe, niềm vui trong cuộc sống. Chúng tôi luôn sẵn sàng đón tiếp chị và gia đình mình trong tương lai.

8/10 - 좋아요

Gilbert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Graham

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and very friendly and helpful staff.
2023년 12월에 1박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 10일
We are very grateful for your comments about the quality of service at the Miverva Church Hotel.Your compliments for us will certainly be a great source of motivation to help our staff strive and make more efforts to bring great experiences to all diners. We hope you had a memorable time at the Miverva Cathedral Hotel.We look forward to welcoming you again in the near future.Thank you very much.

8/10 - 좋아요

ANTHONY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La chambre était un peu petite, mais l’hôtel est très bien placé, en centre ville, proche de l’église Saint Joseph. Le personnel est agréable, à l’écoute et présent au moindre problème, surtout les réceptionnistes et portiers. Nous avons passé un excellent séjour dans cet hôtel. Merci
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Van

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Minerva Church hotel is in a great location: walkable to many street food spots and attractions. Yet, it's not on a busy night scene street, so you won't get the noise at night. The property is dated, but kept very clean. The staff is friendly and will go out of their way to help you with dining/attraction recommendations or logistics.
답변 제공: Thomas Bui (Mr.) Front office manager 님, 2024년 2월 12일
Thân gửi chị Van,Cảm ơn chị vì đã tin tưởng lựa chọn khách sạn Minerva Church làm nơi lưu trú của mình tại Hà Nội, hy vọng rằng chị đã có một chặng ở tốt đẹp và hài lòng về dịch vụ của khách sạn.Thay mặt toàn thể đội ngũ nhân viên khách sạn Minerva Church, xin chúc chị luôn may mắn, thành công và dồi dào sức khỏe, niềm vui trong cuộc sống. Chúng tôi luôn sẵn sàng đón tiếp chị và gia đình mình trong tương lai.

10/10 - 훌륭해요

Mary Lou

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful interior, great location, good breakfast, and such friendly, helpful staff!! Thank you for a lovely stay!
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 10일
Thank you for your trust and for sharing your wonderful experiences about our hotel's services.We are happy to know that you had a pleasant stay in the cozy atmosphere of the hotel. Your compliments about the service and friendly enthusiasm of our staff are an encouragement to help us always strive to bring the best quality and experience to each customer.

10/10 - 훌륭해요

Tow Ying

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend Minerva Church Hotel.
Minerva Church hotel is located in the heart of the old quarters, convenient to get to most places and yet the room is quiet, clean and lovely. Buffet breakfast is provided and is rather good with a huge spread. A very popular Indian restaurant operates after breakfast is over. Best of all, the staff at Minerva hotel are very service oriented and assist you in every possible way. A big shout out to receptionist Lisa, who goes out of her way to help us 4 elderly ladies throughout our stay there. Thanks for the hospitality and I will surely be back.
2023년 11월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 10일
We are very grateful for your comments about the quality of service at the Miverva Church Hotel.Your compliments for us will certainly be a great source of motivation to help our staff strive and make more efforts to bring great experiences to all diners. We hope you had a memorable time at the Miverva Cathedral Hotel.We look forward to welcoming you again in the near future.

8/10 - 좋아요

Hiroshi 님, Kobe Higashinadaku

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ホテルの方達がとても親切です。
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Jason

2023년 11월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 12월 15일
Thank you very much, Mr. Dahlke.It was our pleasure to welcome you and make your stay enjoyable.We do hope to have a chance to welcome you back to the Miverva Church hotel for your next visit to Hanoi.On behalf of the Miverva Church Hotel, we wish you a very enjoyable holiday and all the best in your future!

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved this hotel! The room was beautiful and clean, such a great value. We also loved the location as it was on a street with lots of restaurants, coffee shops, and shopping as well as within walking distance to many popular destinations. But what truly made it special was the staff. They made our stay incredible! Lisa and Kai at the front desk are the nicest people ever and were so helpful and caring. Also the breakfast, which is complementary was really good. Lots of buffet options and an additional menu of hot dishes to order from. We would highly recommend this hotel to anyone staying in Hanoi!
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 21일
Dear Mrs. MorrisThank you for your kind words about us.We appreciate you taking the time to let us know about your experience!If there’s anything else we can help you with, please let us know.Best regard

10/10 - 훌륭해요

AYAKO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 21일
Dear Ms. SekiguchiThank you for your kind words about us.Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right!Please let us know if there is anything else you need.

8/10 - 좋아요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 22일
We appreciate your feedback, and we’ll work hard to improve in the areas you mentioned. Thanks for choosing our business!.

8/10 - 좋아요

Tee

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Had a good stay for one night. The hotel is in the quarter so its walking distance to many places. My room was clean. Bfast can be improved. Staff was okay just that they wanted me to review my stay immediately after and kept calling me several times within a 24hr period. That was annoying as i was focused on trying to get to my next destination. Please leave your guests to review in their own time.
2023년 10월에 1박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 22일
We're glad you enjoyed your experience, and we'll work hard to improve in the areas you mentioned. Thanks for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place in the heart of the Old Quarter
The staff were very friendly and helpful, the location was ideally located near so many great restaurants and the lake and the room was quiet and comfortable. It is a little bit dated and worn, but overall it was a wonderful place. And the breakfast (included) was incredible!
2023년 11월에 4박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 22일
Thank you for staying with us at the Minerva Church Hotel. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel memorable by providing outstanding services. We hope you had a wonderful experience, and we wish to give you the warmest welcome during your next stay.

10/10 - 훌륭해요

Volkmar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Herrluch!!!
Ein tolles Hotel, könnte besser nicht sein. Preis/Leistung passt perfekt, das Personal ist sensationell, das Frühstück herrlich. Das nächste Mal sicher wieder!!!!
2023년 11월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 22일
Thank you for staying with us at the Minerva Church Hotel. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel memorable by providing outstanding services. We hope you had a wonderful experience, and we wish to give you the warmest welcome during your next stay.

10/10 - 훌륭해요

Hayley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Brilliant stay, the room was no frills but nice and clean and the location is great. When I checked out I left some belongings by mistake, the team worked so hard to get them to me at my next stop. Sending them by courier (at a very low charge) to me, they checked every day to tell me where the parcel was and to reassure me. They arrived today, securely packaged, and I am so grateful. Thank you Do Nhu Quynh, your customer service was outstanding 😊
2023년 10월에 2박 숙박함
답변 제공: Thomas Bui - Front office manager. 님, 2023년 11월 22일
Thank you for staying with us at the Minerva Church Hotel. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel memorable by providing outstanding services. We hope you had a wonderful experience, and we wish to give you the warmest welcome during your next stay.

2/10 - 너무 별로예요

Cristina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함