Dear Anonymous, Thank you for your perfect rating for Fraser Suites Hanoi. We believe you enjoy your stay here with us and look forward to another opportunity to welcome back you soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Hyuksoo, Thank you for your review on your stay at Fraser Suites Hanoi. We are delighted that you enjoy your stay at Fraser Suites Hanoi and compiment us with perfect score We certainly look forward to another opportunity to welcome you back soon! Yours sincerely, Thanh Nguyen Front Office Manager

Dear KIM, Thank you for providing us your rating on your stay with us at Fraser Suites Hanoi! We appreciate your kind compliments for our friendly and attentive staff! We are glad that you enjoy our Gym very much and certainly look forward to welcoming you soon again on your next trip! Yours sincerely, Adrian Lee, General Manager.

Dear Sang Gi, Many thanks for your perfect rating for your recent stay at Fraser Suites Hanoi! We certainly look forward to welcoming you back again in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear 추천합니다 Many thanks for your perfect rating during your recent stay at Fraser Suites Hanoi! Your compliments for our very friendly staff and especially Henry will be shared with the team! We appreciate your recommendation for others to stay with us and meanwhile, we certainly look forward to welcoming you back again soon! Yours sincerely, Adrian Lee, General Manager.

Dear SHIN, Many thanks for providing us your perfect rating during your stay at Fraser Suites Hanoi! We appreciate your kind comments for our friendliness and good facilities! We certainly look forward to welcoming you back again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Thank you for providing us your rating for Fraser Suites Hanoi! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Ju, Thank you for your feedback and we are concerned with your feedback which you have provided. We sincerely apologize for not meeting you and your family's expectations during your one night stay with us. Rest assured that this is not the usual standard which our guests receive at Fraser Suites Hanoi. We will certainly look into our shortfalls and improve the areas which you have highlighted, so that these issues will not happen again! We certainly look forward to another opportunity to welcome you and your family again and ensure a memorable experience in your next stay! Yours sincerely, Adrian Lee, General Manager.

Dear JONGAN, Thank you for your effort to provide us your rating on your stay with us at Fraser Suites Hanoi! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Duhyun, Many thanks for your perfect rating and kind review. We are glad that you like our fully-equipped kitchen and spacious apartment unit. Your compliment for Henry with be shared with the team! We certainly look forward to welcoming you back again soon in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear cheolhee, Many thanks for your perfect rating and kind review. We thank you for choosing to stay with us at Fraser Suites Hanoi! We certainly look forward to welcoming you back again soon in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear 소현 , Many thanks for your excellent review and perfect rating for your recent stay at Fraser Suites Hanoi! We are delighted that you enjoyed your stay and appreciate your compliments for our room, breakfast and especially our staff members. Your compliments will be shared with the team and most of all, thank you very much for recommending others to stay with us! We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your perfect rating and we thank you for choosing to stay with us at Fraser Suites Hanoi! We certainly look forward to welcoming you in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear sungchul, Many thanks for your perfect rating for Fraser Suites Hanoi! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear sang jin on, Thank you for your rating us and we are not sure if there is an issue that you have given us 2 out of 5 rating We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.

Dear yoonkyung, Many thanks for your perfect rating and great review on your stay with us! We appreciate your compliments for our breakfast and cleanliness! We certainly look forward to welcoming you again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Ho Seok, Many thanks for your perfect rating for Fraser Suites Hanoi! We are glad that you enjoyed your stay with us and certainly look forward to welcoming you again soonest possible at Fraser Suites Hanoi! Yours sincerely, Adrian Lee, General Manager.

Dear WoNyo, Many thanks for your perfect rating and positive review of your stay at Fraser Suites Hanoi! We are glad that you enjoyed your stay and like the convenience of the kitchen facility. We apologize for the difficulty of finding our entrance, probably the taxi driver dropped you off at the shopping center which is the wrong side of our property. We look forward to welcoming you and your family again soon. Yours sincerely, Adrian Lee, General Manager.

Dear Bo kyung, Many thanks for your perfect rating and a great review for Fraser Suites Hanoi! We are glad that you enjoyed our spacious and clean apartment unit and the convenience of the shopping center beside us! We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.

Dear HEONKOO, Thank you for your positive review of Fraser Suites Hanoi! We are not sure if there is an issue that you have given us 2 out of 5 rating We certainly look forward to welcoming you again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Adgar, Thank you for your feedback and we sincerely apologize for the inconvenience which you have highlighted. As for the cold swimming pool water, unfortunately, it is winter time and our pool is outdoor. We will certainly look into how we can improve the few areas, including the operation hours of our restaurant for room service. We certainly look forward to another opportunity to welcome you again in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Thank you for your positive feedback on your stay with us! We are glad that you like our facilities and find our place comfortable and quiet. Yes, our guests are able to take the shuttle service provided. We certainly look forward to welcoming you back again soon! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Thank you for your positive review on your numerous stay at Fraser Suites Hanoi! We are glad that it has been very satisfactory on your overall experience! We certainly look forward to welcoming you back again and again! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your excellent review and perfect rating on your stay with us! We are delighted that you highlighted that it is your best choice for staying with us! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Ms Lee, Thank you for your kind comments on Fraser Suites Hanoi after your stay with us.! We appreciate it very much and glad that your daughter have enjoyed the kid's playroom as well. Looking forward to welcome you back to stay with us on your next visit. Best Regards, Steven Loh

Dear Daniel, Thank you for your positive review on your stay with us! We are glad that you find the shopping centre just next to us convenient! We look forward to welcoming you on your next arrival! Yours sincerely, Adrian Lee, General Manager.

Dear bumiwa, Many thanks for your excellent review and perfect rating on your stay with us! We are delighted that you find our location and room condition great! We certainly look forward to welcoming you again soon in the near future! Yours sincerely, Adrian Lee, General Manager.

Dear Anonymous, Many thanks for your excellent review and perfect rating on your stay with us! We are delighted that you find us comfortable, clean and spacious! We certainly look forward to welcoming you back again soonest possible! Yours sincerely, Adrian Lee, General Manager.

Dear Ms Jang, Thank you for your kind comments about our property after your recent stay with us. Glad that you have enjoyed and also complimented about our staff service and also the adjoining shopping mall that gives you convenience. We look forward to your next stay with us soon. Best Regards, Steven Loh

Dear MI SUN, Many thanks for your excellent review and perfect rating on your stay with us! We are delighted that you enjoyed your stay! We certainly look forward to your return soon! Yours sincerely, Adrian Lee, General Manager.

Dear Ekkehard,Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you had an enjoyable stay with good rating for us. We certainly look forward to welcoming you back soonest possible with better experience. Sincerely Yours, Thanh NguyenRoom Division Manager

Dear Mr Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay and complimented on our modern facilities with nice view over the west lake. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Junko san, Thank you for taking time to share your experience on your recent stay at Fraser Suites Hanoi. We are so delighted to hear that overall, you enjoyed your stay. Regards to the music from the Gym, our apology for the inconvenience and rest assure that we will be working further with their Manager for improvement in control the volume better. We certainly look forward to welcoming you back soonest possible. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear vanessa, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us and complimented our exceptional service from Front Desk to restaurant staffs. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Thanh, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Daniel, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us. Meanwhile, we look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Trung, Many thanks for your review of your stay at Fraser Suites Hanoi!We are delighted with your kind comment and compliments for our nice and clean room. With regards to your constructive feedback on the aircon and bath room, we will definitely look into it for improvement if possible. Last but not least, we would like to share with you that there is another type of 1 bed room executive located at our new tower with modern design and facilities. Please consider as an option for your next stay. Meanwhile, we look forwards to welcoming you back in the futureSincerely Yours,Thanh NguyenRoom Division Manager

Dear Mr Sean, Many thanks for your effort to review your stay at Fraser Suites Hanoi! We are delighted with your kind comments and compliments for our property! We are glad that you enjoy your stay with great feed back for our facilities and location convenience.We certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager