야외 연회 공간

임페리얼 호텔 & 스파 여행 후기

4 out of 5
임페리얼 호텔 & 스파
44 Hang Hanh Street, Hoan Kiem, Hanoi

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 235개 이용 후기 중 186개" "
평점 8 - 좋아요. 235개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 235개 이용 후기 중 7개" "
평점 4 - 별로예요. 235개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 235개 이용 후기 중 4개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

HYUN SEOK

좋아요: 직원 및 서비스
2022년 2월에 1박 숙박함
답변 제공: Tracy Do 님, 2022년 3월 9일
Dear Mr.Choi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - 훌륭해요

sangyoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 우수. 직원 친절. 조식 좋음
2021년 1월에 1박 숙박함
답변 제공: Tracy Do 님, 2021년 1월 12일
Dear Mr. Lee, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - 훌륭해요

INSEO

2020년 2월에 1박 숙박함
답변 제공: Hieu 님, 2023년 11월 17일
Dear Mr/Ms Inseo, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of top hotel in old quarter!
A small boutique hotel, yet all of the staffs were surprisingly kind, room was clean and breakfast was really nice. Very good location in old quarter.
2020년 1월에 1박 숙박함
답변 제공: Tracy Do 님, 2020년 1월 31일
Dear Sir/ Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. Thank you so much for your compliments about the room, location and specially staff. We will keep great work up and look forward to welcoming you in the next trip.

10/10 - 훌륭해요

YOUNGDUCK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
하노이 꼬안끼엠호수 바로 100m앞ᆢ모두 최고
하노이 호수 바로앞이고 중심거리가 100m앞에 있고 ᆢ주변 먹거리ㆍ볼거리 ㆍ모두 최고ㆍ 낮에 모든 관광지 걸어서 다 닐수 있고 야간에 맥주하기 좋고 주변에 좋은까페 많고 ㆍㆍ특히 주변 호텔보다 시설 좋고 모든 직원들 친절이 최고ᆢ 불편한 점이 있는지 수시로 채크하고 바로 처리하고자 하는점 매우 훌륭함. 아침 식사 메뉴 매일 조금씩 바뀌고 깨끗함. 다음에 또 이용하고 싶은 호텔ᆢ
2020년 1월에 5박 숙박함
답변 제공: Tracy Do 님, 2020년 1월 31일
Dear Mr. YoungDuck and family, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon

8/10 - 좋아요

스테파노 님, 한국.서울

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들의 친절 및 전반적으로 양호해서 좋앗어요' 조금 불편한점이 온수가 가끔 잘안나와서 불편.아마 많이 쓰는 시간이라그런듯. 위치나 직원들의 친절.아침식사 다 좋앗어요.
2020년 1월에 4박 숙박함
답변 제공: Hana Nguyen (Mrs,) 님, 2020년 1월 24일
Dear Mr/Ms, We are so happy to see your reviews, we will keep the great work up and look forward to seeing you soon. One again, thank you so much for choosing our hotel for your staying.

8/10 - 좋아요

Heesu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치와 서비스
올드타운에 위치해 이동이나 편의시설이 가까운 최고의 위치에 있습니다 직원들도 모두 친절하고 따뜻했으며 하롱베이에 다녀오는 이틀간 무거운 짐보관도 가능했습니다 5성급 최고의 호텔은 아니지만 하노이를 즐기기에 좋은 숙박시설이라고 생각합니다
2019년 12월에 2박 숙박함
답변 제공: Tracy Do 님, 2020년 1월 22일
Dear Mrs. HeeSu, We would like to send you our sincere thanks for choosing our hotel. And we are so sorry about made you feel uncomfortable when you stayed there. We will serious improve ourselve and we hope that we can have another chance to welcome you in the next time. Many thanks and best regards!

6/10 - 괜찮아요

k

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
전체적으로 다른 서비스가 엉망이며 럭셔리라는 이름은 때버려야 할 서비스입니다. 뜨거운 물은 욕조를 체우기도 전에 차가워집니다. 침대시트는 5박중 1번 교체해줬네요. 조식의 쌀국수는 국물이 정말 맛났습니다. 하롱베이 투어나 공항 픽업 서비스는 정말 낙후되어 있네요.
2019년 12월에 5박 숙박함
답변 제공: Tracy Do 님, 2020년 1월 22일
Dear Sir/Madam, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for the inconvenience you might had about the tour and spa services. We are trying the best to build up and improve our service with hope bring to you the wonderful stay for your next trip. We look forward to welcome you back in the near future. Many thanks and best regards!

10/10 - 훌륭해요

JAEWON

2019년 12월에 4박 숙박함
답변 제공: Tracy Do 님, 2020년 3월 29일
Dear Sir/ Madam, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. Thank you so much for your compliments about the room, location and specially staff. We will keep great work up and look forward to welcoming you in the next trip.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 3박 숙박함
답변 제공: Tracy Do 님, 2019년 12월 22일
Dear Sir/Madam, We would like to send you a big thank for give us the great feedback. We are over the moon to know that our service made you feel comfortable. We want to have another chance to servce you on the next time. Merry christmas and best luck to you!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원 분들이 친절하고 호텔 위치가 좋아 이동하기 좋습니다. 가성비 좋은 호텔이었습니다. 조식도 맛있습니다
2019년 12월에 3박 숙박함
답변 제공: Tracy Do 님, 2019년 12월 18일
Dear Sir/Madam, Thank you very much for spent your valuable time to leave us a comment on our Expedia website. Imperial's team are very happy to know that our staff made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip.

10/10 - 훌륭해요

chulmin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Hana Nguyen (Mrs,) 님, 2019년 12월 16일
Dear Mr. Chulmin, Thank you so much for sharing with us your evaluation. We hope that our service met your expectation. We looking forward to seeing you soon. Have a good day.

10/10 - 훌륭해요

young joo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Hana Nguyen (Ms,) 님, 2019년 12월 12일
Dear Mr.Young Joo, Thank you for giving us your evaluation. We hope that our service meet your expectation and we hope that wwelcome you in the furture.

10/10 - 훌륭해요

Eunsun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치좋고 스텝들 감동이고 뭐 하나 나무랄데없는 숙소입니다 .
위치가 짱입니다. 호암끼엠호수에서 걸어 삼분거리,성요셉성당근처다. 시티튜어버스 티켓매표소도 가깝고 나이트마켓거리 여행자거리 옆이라 위치가 정말 좋다. 호텔도 깨끗하고 중요한건. 그들 스텝들의 손님대응태도이다. 늦은밤 12시를 넘어 도착했고 지나가는말로 오늘 생일이었는데 이렇게 지나가버렸다고 한마디 했었는데 그걸 기억했다가 당일튜어를 다녀 숙소를 다녀오니 생일케잌깜짝이벤트를 생일노래와 함께 해주었다 . 감동이었다. 다음날 체크아웃을 하며 새벽 사파여행을 가느라 하루 예약이 없었음에도 짐을 기꺼이 맡아주었다 그 뿐만이 아니다 사파여행 당일 새벽 여섯시에 체크아웃하니 잠깐 기다려달라하며 아침을 종류별로 개별콘테이너에 담아 세사람꺼를 각자 포장해 주었다 많은 호텔을 다녔지만 이렇게 아침을 포장해주는 호텔은 세계 어디에도 없었다. 작년에 이어 두번째 숙박이다. 지난번에도 느낀거지만 매니저부터 스텝들이 혼연일체가 되어 손님들에게 최선을 다하는 모습 은 정말 감동 그 자체다. 아주 오래 기억에 남을 것이고 다음에도 베트남 하노이를 방문하게 된다면 이곳을 꼭 선택할 것이다.
2019년 11월에 2박 숙박함
답변 제공: Tracy Do 님, 2019년 12월 11일
Dear Ms.Eunsun, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. Thank you so much for your compliments about the room, location and specially staff. We will keep great work up and look forward to welcoming you in the next trip.

10/10 - 훌륭해요

Eunsun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Tracy Do 님, 2019년 12월 11일
Dear Mrs. Eunsun, I just wanna say thank you very much indeed, I absolutely appreciated about your kindly support. We are looking forward to welcoming you back next time. Wish you and your family all the best in life! Best regards,

10/10 - 훌륭해요

YOUNGHWAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호안끼엠 호수 와 가까운 최고의 호텔
호텔 위치도 좋고 직원들도 아주 친절하셨습니다. 호텔도 깨끗했고 조식도 마음에 들었습니다. 가격대비 최고의 호텔이었습니다.
2019년 11월에 2박 숙박함
답변 제공: Hana Nguyen 님, 2019년 12월 9일
Dear Ms.Younghwan, Thank you for you evaluation about our hotel service like location, room, breakfast and staffs as well. Hope that your family doing well. Hanoi Imperial team hope that welcome you back in the furture.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
직원들 친절하고 조식 괜찮음. 가장좋은건 위치이고 주변에 음식점 많아서 좋고 호텔스파보단 바로앞에센스파가 있어서 좋음
2019년 11월에 4박 숙박함
답변 제공: Tracy Do 님, 2019년 11월 23일
Dear Sir/Madam, Thank you so much for your lovely review on our Expedia website. We are very happy to hear that you enjoin yor staying with us. We will try the best to improve our service and hope that meet you in the future. have a good day

6/10 - 괜찮아요

Hwiwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들 서비스가 좋은편. 조식이 정말 맛있어요~!
2019년 10월에 3박 숙박함
답변 제공: Tracy Do 님, 2019년 11월 23일
Dear Mr. Hwiwon, Thank you very much for spent your valuable time to leave us a comment on our Expedia website. We're pleased to hear you enjoyed our service and staff. However, please accept our apologies for any inconvenience you might had. Imperial hotel team will improve ourselves to bring you the best services for your next visit. Many thanks and best regards,

10/10 - 훌륭해요

Sung jin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 4박 숙박함
답변 제공: Tracy Do 님, 2019년 11월 23일
Dear Mr.Sung Jin, Thank you so much for spending your valuable time to leave with us the excellent reviews. We will try the best to keep good work and improve everything. Hanoi Imperial Team really want to have an opportunity to serve you in the next trip. Have a good day.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 10월에 4박 숙박함
답변 제공: Tracy Do 님, 2019년 10월 23일
Dear Mr/Mrs, Thank you so much for choosing us on your recent stay. We're pleased to hear you enjoyed our service. Hanoi Imperial Hotel team always brought the best service during you stayed with us. Hopefully, we have a chance to welcome you back with our best service. We wish you the best of luck and every success in life! Many thanks and Best regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was a very crowded area and easy to meet foreigners. Additionally easy to use restaurants and various service shops.
2019년 10월에 2박 숙박함
답변 제공: Hana Nguyen 님, 2019년 10월 9일
Dear Sir/Madam Firstly, I would like to send you our sincere thanks for choosing Hanoi Imperial Hotel for your staying. Because of we had just finish Hotel Renovation, so that if have anything made you feel uncomfortable, please sympathy for us. We are trying the best to improve our facilities and services. We look forward to seeing you on the next trip

10/10 - 훌륭해요

Kai Ling

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
2024년 4월에 4박 숙박함
답변 제공: Hieu 님, 2024년 4월 18일
Dear Mr/Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - 훌륭해요

Yuji

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ホアンキエム湖まで徒歩1分と非常に近く、早朝に散歩したりするのにとても気持ちよくウォーキングが出来ます。湖周辺には食事が出来るレストランやお土産屋やカフェも沢山あり、週末は歩行者天国となりとても賑やかな街並みを見ることも出来ます。立地は完璧で、施設も綺麗ですし、朝食が最高でした。おすすめです。
2024년 3월에 4박 숙박함
답변 제공: Hieu 님, 2024년 3월 26일
Dear Mr Yuji, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 - 훌륭해요

HIROKO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 2박 숙박함
답변 제공: Hieu 님, 2024년 3월 23일
Dear Ms Hiroko, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - 훌륭해요

RYOSUKE 님, TOKOROZAWA CITY ASAHI-CHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hieu 님, 2024년 3월 23일
Dear Mr Ryosuke, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - 훌륭해요

Gwen

2024년 3월에 4박 숙박함
답변 제공: Hieu 님, 2024년 4월 11일
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - 훌륭해요

Gwen

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
2024년 3월에 2박 숙박함
답변 제공: Hieu 님, 2024년 3월 16일
Dear Ms Gwen, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

10/10 - 훌륭해요

Bernd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nettes Hotel in der Innenstadt
2024년 3월에 2박 숙박함
답변 제공: Hieu 님, 2024년 3월 8일
Dear Mr Bernd, We would like to send you our sincere thank for choosing Imperial Hotel for your recent staying. All the staff are very happy to know that our service made you feel comfortable and meet your expectation. We will keep great work up and look forward to welcoming you in the next trip

8/10 - 좋아요

Harumi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Less amount of hot water was running. The staff are so kind. The location is unique and convenient. I recommend this hotel, if you don’t need to take a bath with a tub.
2024년 2월에 1박 숙박함
답변 제공: Hieu 님, 2024년 3월 2일
Dear MS Harumi, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - 훌륭해요

MASARU 님, SHIBUKAWA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
オールドクオーターへのアクセスが良い。スタッフの対応が良い。ハノイでの宿泊にはいつも利用している。
2024년 2월에 4박 숙박함
답변 제공: Hieu 님, 2024년 2월 15일
Dear Mr. MASARU, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

8/10 - 좋아요

Ikue

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
他の方も書かれていましたが、スタッフがとても親切です。唯一、バスルームの古さ、一晩たっても乾かないのが難点でした。朝食も美味しかったです。次回利用の際はもっと良いお部屋にしようと思います。
2024년 2월에 2박 숙박함
답변 제공: Hieu 님, 2024년 2월 13일
Dear Mr Ikue, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - 훌륭해요

Ali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind and helpful staff.
2024년 1월에 2박 숙박함
답변 제공: Hieu 님, 2024년 2월 5일
Dear Mr.Ali, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

6/10 - 괜찮아요

Elaine Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Its fine
2024년 1월에 3박 숙박함
답변 제공: Hieu 님, 2024년 2월 2일
Dear Ms Elaine, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - 훌륭해요

Darik 님, Englewood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay at Imperial Hotel and Spa was excellent. The service was impeccable, and breakfasts were delicious. They took frequent measures to ensure my stay was very satisfying. I will certainly return and recommend friends and family to stay there as well.
2024년 1월에 2박 숙박함
답변 제공: Hieu 님, 2024년 1월 18일
Dear Mr.Darik, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - 훌륭해요

Ronald D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is great right in the center of the Old Quarter. Lots of shopping and restaurants. Short walks to many of the sights. The staff is wonderful and is very helpful. They helped us with Visa's and a trip to Halong Bay. I would definitely stay here again.
2024년 1월에 9박 숙박함
답변 제공: Hieu 님, 2024년 1월 18일
Dear Mr.Ronald, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - 훌륭해요

Sydney 님, Los Angeles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here in early December for a night. It’s tucked away in a street on the northwest side of the lake, which is a 5 min walk away. I arrived in a taxi and the staff greeted me immediately upon exiting the car. They helped me with my backpack and gave me a cup a tea while signing me in at the front desk. The hotel went through a recent remodel since the last time I stayed here and it is top-notch. Super clean and felt super comfortable. The staff was very attentive throughout the stay and the breakfast buffet was pretty good! Definitely good too start up your day for Hanoi. Perfect location and walkable for everything around and there’s even foot massage places down the street you can go to right after a long day of walking. I stayed here once before 4 years ago, and tried it out again because I thought the first experience was already good. Would definitely recommend here to stay for a short or long period of time.
답변 제공: Hieu 님, 2024년 1월 18일
Dear Ms.Sydney, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - 훌륭해요

Keisuke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel with the beautiful front desk team
We were extremely content and happy with the overall hospitality and wonderful support by the front desk team!! It was a true Omotenashi spirit extended by the team and we will certainly come back and stay at this same hotel upon our return to Hanoi next time! Million thanks to the team!
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

shuji

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
旧市街の真ん中でしたが、中に入ると静かで部屋も清潔でした。2泊しましたが、朝ごはんの内容が変わり、どちらもかなり良かったです。
2024년 1월에 2박 숙박함
답변 제공: Hieu 님, 2024년 1월 18일
Dear Mr.Shuji, Thank you so much for giving us the wonderful evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope to welcome you the fourth time soon, Best regards!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, Great reception staff!
Hotel was located close to all attractions in the Old Town. The reception staff was Excellent. They anticipated my needs. Helped me to confirm my transport pick up for my tour to Halong Bay without me asking. They noticed I had made two separate bookings before and after Halong Bay. They pressed the lift buttons once I walked in through the door.
2023년 12월에 2박 숙박함
답변 제공: Hieu 님, 2023년 12월 28일
Dear sir/madam , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - 훌륭해요

KAKUTO 님, SAPPORO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front staff and restaurant staff were all very kind and responded politely when there was something I wanted to arrange or something I wanted to ask. The breakfast menu changes every day, so I didn't get bored even though I stayed there for a week. It's located in a convenient area, so it's easy to get around the old town, and the sound in the room doesn't bother me that much. I used the airport shuttle service arranged by the hotel for 22 dollars, and it was very convenient as I didn't have to worry about getting picked up and the time was accurate. I took advantage of the late check-out until 8pm, and was charged 2,500,000 VND, which is almost the equivalent of one night's stay, but they cleaned the room and changed towels, so I was able to spend comfortably until the night, so I thought it was a good thing.
2023년 12월에 5박 숙박함
답변 제공: Hieu 님, 2023년 12월 28일
Dear Mr/Ms Kakuto, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First class reception staff
The service of the reception staff was first class. They spoke good English and were very helpful. The location of the hotel was also good- within walking distance to most places in the Old Town. What I did not like was the design on the bathroom. The glass divider on the bath tub was not long enough to stop water from splashing onto the floor of the bathroom. And housekeeping should wash the shampoo bottles. It was not pleasant to have to touch a slimy and soapy shampoo/conditioner/bath gel!
2023년 12월에 1박 숙박함
답변 제공: Hieu 님, 2023년 12월 28일
Dear sir/madam , We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard!

10/10 - 훌륭해요

Vishal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel and staff.
Very good hotel, only wish the room we got had a better bathroom. Otherwise wonderful hotel, great location and great hotel staff. Special thanks to Grace who was very helpful, friendly and made our stay better knowing we could ask her for help at any time. Would stay again.
2023년 10월에 3박 숙박함
답변 제공: Hieu 님, 2023년 12월 28일
Dear Mr/Ms Vishal, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - 훌륭해요

JUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
とてもいいホテルでした。 この次もまた宿泊したいです。
2023년 11월에 4박 숙박함
답변 제공: Hieu 님, 2023년 12월 5일
Dear Mr/Ms Jun. We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 - 훌륭해요

Kerri

2023년 11월에 3박 숙박함
답변 제공: Hieu 님, 2023년 12월 28일
Dear Ms Kerri , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - 훌륭해요

Kawamata

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
旅行者が多い、過ごしやすい通りに建っています。館内はおしゃれで清潔。スタッフの方々の対応もとても親切でした。レストランでの朝食も美味しかったです。
2023년 11월에 2박 숙박함
답변 제공: Hieu 님, 2023년 11월 28일
Dear Mr/Ms Kawamata , I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon

10/10 - 훌륭해요

David 님, San Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful and friendly staff. Very clean and well cared for. Highly recommend
2023년 11월에 5박 숙박함
답변 제공: Hieu 님, 2023년 11월 17일
Dear Mr David, We would like to send you our sincere thanks for choosing our hotel for your staying. We are so sorry for any inconvenience you might had. We are trying the best to build up and improve our service with hope bring to the customer the wonderful stay. Hopefully we have another chance to welcome you soon. Many thanks and best regard

10/10 - 훌륭해요

Soni

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People who work there most the kind of people I ever met and breakfast was excellent.
2023년 10월에 4박 숙박함
답변 제공: Hieu 님, 2023년 10월 24일
Dear Ms. Soni, Thank you so much for spend your valuable time to give us evaluation. We are happy to know that our service made you comfortable. Please recommend to all your friends. Our team hope that have another chance to welcome back you soon, Best regards!

10/10 - 훌륭해요

jeffrey

2023년 10월에 1박 숙박함
답변 제공: Hieu 님, 2023년 11월 4일
Dear Mr Jeffrey, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon.

10/10 - 훌륭해요

Rebecca

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are extremely helpful and kind. The location is very convenient for finding what I needed
2023년 9월에 1박 숙박함
답변 제공: Hieu 님, 2023년 10월 2일
Dear Ms Rebecca We would like to send you our sincere thanks for staying at our hotel. Your compliment about our service will give us a big motivation and we will effort as much as to improve our service. We hope that see you on the next time.

10/10 - 훌륭해요

Benson

2023년 9월에 2박 숙박함
답변 제공: Hieu 님, 2023년 10월 1일
Dear Mr Benson, I would like to send you our sincere thanks for choosing our hotel for your recent holiday. We are happy to know that you feel comfortable when you stay here. We hope to have another chance to welcome you soon