Dear Mr/Ms Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Centre Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Centre Hotel Best regards Van Anh

Xin chào! Greeting from Hanoi L' Heritage Centre Hotel Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. We truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. All the best wishes from Hanoi L' Heritage Centre Hotel

Dear Value Guest, Thank you very much for your recent stay and the time taken to tell us your recent experience at our hotel. It is with my regret to know about the inconveniences you have encountered. First and foremost, we would like to apologise for this. Once again, apologize for the difficulties and we really hope that you will give us another chance to show you the improvements of the hotel. Best regards, Trang Nghiem

Dear Valued Guest, We very much appreciate your time taken to review us regarding your recent stay at our hotel. We are delighted to read that you have mostly enjoy your entire stay with us. I will not miss this chance in sharing your comments with the team as a great encouragement. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Best regards, Sale Team

8. Dear Valued Guest, Thank you for having chosen our hotel for your recent visit to Hanoi, and for sharing your valuable feedback on I am glad to know that you had a pleasant experience staying with us, and particularly enjoyed the hotel's facilities, design and the hospitality from our colleagues. Your kind words have been shared with the whole team. Once again, thank you very much for your patronage, and I look forward to welcoming you back to our hotel, in the not so distant future. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Sale Team

Dear Valued Guest Thank you for choosing our hotel and for taking time to share your experience with us! It is a pleasure to learn from your comment that you enjoyed your stay at our hotel in every aspect. With the modern facilities, tantalizing culinary options and attentive services from our professional staff, We aim to be the "home away from home" for international travelers from around the world. Once again, thank you very much for your time and kind consideration. We look forward to having you here again soon! With best regards, Hotel Team

Dear Sunyoung Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Trang Nghiem

Xin chào! Greeting from Hanoi L' Heritage Centre Hotel, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. All the best wishes from Hanoi L' Heritage Centre Hotel, Best regards, Trang Nghiem Sale Department

Dear Mr/ Ms 짜투리, Thank you for choosing our hotel to stay. We truly appreciate that you gave us a review. We do apologize any inconveniences during your stay. Your valuable feedback is important for us to improve our services. We hope that we could welcome you in the upcoming future with the better services. Best regards,

Dear Mr/ Ms Young, Thank you for your review, Due to the unexpected problem, we offered you to stay in our sister hotel. If we knew that you were not happy during your stay, we would find a suitable solution sooner. We hope to welcoming you soon at the upcoming future. Best regards

Dear Mr/ Ms Saewon, Greetings from L' Heritage Centre, Thank you for choosing our hotel to stay. We truly appreciate that you gave us a review. Your valuable feedback is helpful for us to improve our services and recheck our poverty. We hope that we could welcome you in the upcoming future. Best regards,