회의 시설

하노이 하모니아 호텔 & 스파 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 82개 이용 후기 중 48개" "
평점 8 - 좋아요. 82개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 82개 이용 후기 중 8개" "
평점 4 - 별로예요. 82개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 82개 이용 후기 중 3개" "

8.8/10

청결 상태

9.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

PARK JAE CHAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들이 정말로 친절 합니다 감사합니다
2022년 9월에 2박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Park,We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially breakfast. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

10/10 - 훌륭해요

yongsang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
하노이의 친절한 호텔
친절하고 따뜻한 미소가 인상적인 호텔입니다. 몇가지의 문제가 나타나지만 비교적 좋은 숙박시설이라고 할 수 있고 위치의 장점이 분명합니다.
2020년 2월에 3박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 26일
Good afternoon Mr. Yongsang, Thank you for leaving such a nice review. We are glad that you loved our services dispite some minor issues happened during your stay with us. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 - 별로예요

young su

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good location
Good location
2020년 1월에 1박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 26일
Good afternoon Mr/ Ms. Young Su, Thanks for taking the time to share your opinion on Expedia. We strive everyday to provide successful experience toward guests hence if you can inform us reason(s) that your stay was not enjoyable, we are very eager to know. We look forward to hosting you again soon for other fantastic experience! Have a great day!

6/10 - 괜찮아요

jeongsun

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
가족여행 2박
방은 커넥팅 룸이었습니다. 공간이 넓은것은 좋았지만 창문이 없던 방 하나에선 곰팡네가 가시지를 않았고 샴푸도 개인용을 휴대하는편이 좋을듯 합니다. 위치는 아주 좋았습니다. 데스크 직원들은 친절했고 조식 식당의 매니저인듯한 여자분은 굉장히 사나운 듯 보였습니다.
2020년 1월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Dear Mrs. JEONG JEONGSUN, Thank you very much for taking the time out to share your recent experience with us. We appreciated your honest feedback about our room conditions and our staff; this is a precious chance for us to review our services in order to improve the entire services to bring the most enjoyable experience to next customers. We look forward to hosting you again for a fantastic experience in the near future! Have a great day!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스
디럭스 룸을 예약했는데도 창문이 없는 방으로 배정받았네요.. 꼭대기 층의 룸일수록 수압이 약합니다. 샴푸나 바디워시는 통에 들어가있는 형태인데 투숙객이 내부에 이물질을 넣기 쉬운 구조이므로 찝찝하시다면 개인적으로 세면용품을 가져오세요. 호텔 엘리베이터를 타려면 입구의 마사지샵을 통과해야하는 구조입니다. 마사지샵 사장이 호객행위를 하는데 살짝 불편할 수 있습니다. 다만 호텔 직원들이 너무나 친절하였습니다. 룸 청소부터 택시 예약과 근처 유명 레스토랑 예약까지.. 이 부분은 너무나 만족했습니다.
2019년 11월에 3박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2019년 12월 1일
Good afternoon sir/ madam, Thanks for leaving us such a review after your recent stay at our hotel. Your satisfaction is our top priority hence we feel sorry that your stay here was not completely comfortable due to the entrance of hotel and room condition. We look forward to working with you again in the future to show you our improvement as well as bring you the highest quality of our service.

10/10 - 훌륭해요

sang hyuk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호엔끼엠 호수 근처에 있어 식사 및 관광하기 좋았으며, 무었보다 2차선 도로변이어서 픽업차량 타기 편리 했습니다. 호텔청결도 최상이고 에어컨이 중앙식이라 소음이 없었습니다.
2019년 9월에 3박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2019년 10월 23일
Dear Sang Hyuk, Thank you for leaving such a nice review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff who helped us plan our trip.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Martin 님, Yarrawonga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location central to all Hanoi has to offer. Staff were very helpful, room was clean and quiet.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Ajendra Bahadur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 4 nights at Ken Hotel. Since we had made a request in advance we were allowed an early checkin around 10 am without extra charges. Even though the property has a lift, the reception is located at the 1st floor so be prepared to climb every time you enter and leave. A very central location near Hoan Kiem lake making it walkable to all the places of tourist interest. The Beer Street and the eating areas are all walkable. Just the location makes the property 5 star - the breakfast is sumptuous and the staff courteous - would rec the hotel to all travelers looking for Value for Money
2024년 2월에 4박 숙박함
답변 제공: Daisy 님, 2024년 3월 1일
Dear Ajendra Bahadur,Thank you a lot for your love and compliments to us and our hotel. We are glad that you have had a wonderful time at our hotel in Hanoi. Hope that you have amazing trips in 2024.Best reagrds,Ken Hotel team,

8/10 - 좋아요

Jungheon 님, Vernon Hills

2024년 1월에 5박 숙박함

8/10 - 좋아요

Trang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Peifong

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Meike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hellhöriger Komfort
Angenehmes Hotel mit freundlichem Service und großem, komfortablem Zimmer. Sehr hellhörig und laut allerdings. Selbst der geöffnete Wasserhahn erzeugt Lärm. Übliches Frühstück mit Obst, Toast, Marmelade und gebratenem Reis, aber dabei alles etwas lieblos und trocken.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bästa läge och rent
Otroligt bra läge i gamla stan, lugnt på kvällarna. Lite lyhört men det va om någon gick utanför dörren och pratade högt/skrek. Hjälpsamma i receptionen.
2023년 11월에 6박 숙박함
답변 제공: Connek Team 님, 2023년 11월 24일
We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially the location. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Passionate staff but showing it’s age a bit
Staff were lovely, attentive and accessible. Room’s walls could do with some washing in the bedroom. Not sure if it’s that the stone in the washroom needs to be resealed or just cleaned more often but there was a white film in places. Floor by the bathroom in bedroom could use a fix but it was safe to walk on. The room was a little loud from hallway/other room noise. A tv guide re: channels would be a nice addition.
2023년 11월에 3박 숙박함
답변 제공: Connek Team 님, 2023년 11월 14일
We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially the location. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

10/10 - 훌륭해요

Chanya

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very nice with good service mind. Good location.
2023년 10월에 1박 숙박함
답변 제공: Connek Team 님, 2023년 10월 27일
Thank you very much for choosing our hotel for your stay. We are really happy when you give your compliments and reviews about the quality of our hotel. It is very helpful. Ken Hotel by Connek and all staff will work better and better to bring better services and best experiences to customers. We believe we will have the opportunity to see you again at the hotel in the future. Thank you again!

10/10 - 훌륭해요

sylvia

2023년 9월에 1박 숙박함
답변 제공: Rosie Tran 님, 2023년 10월 4일
Thank you for your reviews! Greatly appreciated.

10/10 - 훌륭해요

TAKUO

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Rosie Tran 님, 2023년 10월 4일
Thank you for your reviews! Greatly appreciated.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property and staff was what I expected
2023년 5월에 2박 숙박함
답변 제공: Ahsan Sikder - GM 님, 2023년 6월 2일
Dear Mr. Christopher,Thank you for your kind words, any positive feedback brings joy to us. I will be sure to pass on your kind message to my entire team. I am sure they will be delighted to hear your kind words of recognition!We hope that we will get a chance to welcome you again soon, we wish you good health, safety, and happiness.Sincerely,Ahsan Sikder (Mr.)General Manager

10/10 - 훌륭해요

CRAIG GEORGE

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had the King balcony room. It’s on the 8th floor and the elevator is possibly the smoothest elevator I’ve ever been in. And beautiful. Great to have the balcony. I love sleeping with doors open. It high enough to keep out the noise when the doors are closed and it was fine with them open. Nice and dark for sleeping. Clean and comfy bed. I like a soft bed and my hubby likes a hard one, we were both happy so it must have been made for Goldilocks. The staff! Omg they are so nice! Really genuinely lovely. The location was perfect for us. We like to wonder around and we had a couple of places we wanted to go. We kept getting distracted with different alleys and streets but we were in such a good spot that we would end up stumbling on the places we wanted to go anyway. Thank you for such a wonderful introduction to Hà Nội. We will certainly be planning a return.
답변 제공: Ha Trung 님, 2023년 1월 25일
Dear Mr/Mrs. Craig George,We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially the location. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Ha Trung 님, 2023년 1월 15일
Dear Mr Adam,Thank you for staying with us and also taking your busy time to share your wonderful compliment with OTAs.com users. We are looking forward to welcoming you on your next trip to Hanoi. Thank you once again and wish you all the best!Management Team – Kén hotel by Connek.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff
Friendly staff but room was really noisey as our room was right behind reception. Convenient location, able to walk everywhere.
2022년 12월에 4박 숙박함
답변 제공: Ha Trung 님, 2023년 1월 1일
Dear Mrs. Elizabeth,Thank you for your feedback and constructive comments on our service betterment and facility improvement. We are glad that our people have enhanced your expectations. Please give us a second chance to serve you better by upgrade the room to higher floor or more quiet.Best Regards,Management Team – Kén hotel by Connek.

8/10 - 좋아요

Koichi 님, Yamanouchi Town

2022년 11월에 2박 숙박함

2/10 - 너무 별로예요

Katsumi

2022년 10월에 4박 숙박함
답변 제공: Lisa 님, 2022년 12월 16일
Dear Mr/Mrs. Katsumi,Thank you for staying with us and rating us on Expedia. We are terribly sorry that your experience did not meet your expectation. And that led to the low score review you gave us. Could you kindly share with us all the drawbacks you found during your stay? so that we can make improvement at soonest.We wish you all the best to look forward to having another opportunity to serve you.Best Regards,Management Team – Kén hotel by Connek

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
水圧が弱い
シャワーの水圧は弱いのが気になった。フロントのサ-ビスはとても良い。旧市街散策には立地は良い。
2022년 9월에 2박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Anonymous,Thank you for your feedback and constructive comments on our service betterment and facility improvement. We are glad that our people have enhanced your expectations. Our engineering team shall fix the water pressure drawback soon to avoid guests encountering the same issue. Please give us a second chance to serve you better.Best Regards,Management Team – Kén hotel by Connek.

10/10 - 훌륭해요

Cheuk Wah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place
The staff was super friendly and helpful. Recommend this hotel.
2022년 6월에 1박 숙박함
답변 제공: Ken hotel by Connek 님, 2022년 6월 23일
Thank you for your feedback. It is our pleasure to serve you at our Ken hotel.

10/10 - 훌륭해요

Dinh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was super with lots of choice from Vietnamese to western style. I love banana pancake very much. The room was super quiet that always made me oversleep.
2020년 4월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Dinh,We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially breakfast. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

10/10 - 훌륭해요

실제 이용하신 고객

2020년 4월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Valued Guest, Thank you for choosing us and reviewing our hotel. We look forward to welcoming you again soon.Best Regards,Management Team – Kén hotel by Connek.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 4월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Valued Guest, Thank you for choosing us and reviewing our hotel. We look forward to welcoming you again soon.Best Regards,Management Team – Kén hotel by Connek.

10/10 - 훌륭해요

Charles 님, US

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love Hotel Des Arts - The Noble. I love Hanoi. The view was incredible! I can see the city from my room. It was stunning by night. Service was outstanding too
2020년 3월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Charles,We are grateful for your fantastic review of our associates, which is indeed our motivation and encouragement to continue bettering our service quality. See you again at our hotel! We wish you all the best!Management Team – Kén hotel by Connek

10/10 - 훌륭해요

Daniel 님, US

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best place to stay in heart of Old quarter for an absolute reasonable room rate. We were supposed to have a long holiday but due to unexpected circumstance, we had to shorten our trip. We found this hotel a day before heading home. Perfect hotel staff, amazing breakfast, room views to main street and very quiet.
2020년 3월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Daniel,We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially breakfast. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

10/10 - 훌륭해요

Charles 님, US

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This’s hotel made me crazy because of the great service!! They cared about my luggage when we checkout I take a walk bought some souvenirs.
2020년 3월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs Charles,We are grateful for your fantastic review of our associates, which is indeed our motivation and encouragement to continue bettering our service quality. See you again at our hotel! We wish you all the best!Management Team – Kén hotel by Connek

10/10 - 훌륭해요

Sang

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lần đầu ở khách sạn phố cổ! Rất hài lòng với sự lựa chọn của mình. Khách sạn yên tĩnh, thơm thơ sạch sẽ, như khách sạn 5*. Giá cả hợp lý, đánh giá là sự lựa chọn nếu các bạn đi công tác trong budget mà vẫn muốn một chút sang xịn mịn.
2020년 3월에 1박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Thưa quý khách,Chúng tôi rất biết ơn vì đánh giá tuyệt vời của bạn dành cho các cộng sự của chúng tôi, đó thực sự là động lực và khuyến khích chúng tôi tiếp tục cải thiện chất lượng dịch vụ của mình. Hẹn gặp lại bạn tại khách sạn của chúng tôi! Chúng tôi dành cho bạn những lời chúc tốt đẹp nhất!Đội ngũ quản lý – khách sạn Kén by Connek

6/10 - 괜찮아요

Sylvie 님, Montréal

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Chambre très ordinaire, pas fenêtre et humidité dans la chambre.
2020년 3월에 2박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Mr/Mrs. Sylvie,Thank you for your feedback and constructive comments on our service betterment and facility improvement. We are glad that our people have enhanced your expectations. Our engineering team shall fix the water pressure drawback soon to avoid guests encountering the same issue. Please give us a second chance to serve you better.Best Regards,Management Team – Kén hotel by Connek.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Efficient, knowledgeable, friendly, helpful staff at reception, bellhop, restaudant, spa. Great breakfast with plenty of options. Clesn. Safe. Walkable.
2020년 2월에 4박 숙박함
답변 제공: Thao (Ms.) 님, 2020년 3월 15일
Good afternoon sir/ madam, Thanks for taking the time to share your prestiged opinion on Expedia. We look forward to working with you again in the future. Thanks again & we wish you a great day!

6/10 - 괜찮아요

Dong Jun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Weak wifi and no good restaurant near by
2020년 2월에 4박 숙박함
답변 제공: Lisa (Ms) 님, 2022년 12월 16일
Dear Valued Guest, Thank you for choosing us and reviewing our hotel. We look forward to welcoming you again soon.Best Regards,Management Team – Kén hotel by Connek.

10/10 - 훌륭해요

bigies 님, bangkok

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
อยู่ใจกลางเมืองเก่า เดินเที่ยวถึงได้หลายจุดน่าสนใจ ราคากับคุณภาพเหมาะสม พนักงานเต็มใจช่วยเหลือมาก
2020년 2월에 4박 숙박함
답변 제공: Binh Giang (ms.) 님, 2020년 2월 26일
Good day Sir/ Madam, Thank you very much for your amazing review! I’m happy to hear that you have found a place like home far away from home. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Have a great day!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스
Best bed of our whole trip to Vietnam, Phuket & Singapore.
2020년 2월에 1박 숙박함
답변 제공: Binh Giang (ms.) 님, 2020년 2월 26일
Good afternoon sir/ madam, Thanks for taking the time to share your prestiged opinion on Expedia. We look forward to working with you again in the future. Thanks again & we wish you a great day!

10/10 - 훌륭해요

ThereseNgo 님, Toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs are friendly and informative. Location is excellent, closes to everything.
2020년 2월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 26일
Good day Mrs. Therese Ngo, We’re so happy that all your visits at Hotel Des Arts Hanoi went so smoothly & you have found a place like home far away from home. We endeavor to go above and beyond to ensure guests have a positive and memorable experience. Thank you, once again, for your kind words & we alllook forward to hosting you & Elise again soon for another fantastic experience!

6/10 - 괜찮아요

CHLOE

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel name wasn’t even the same, click bait.
I booked a non smoking room. And got a smoking room with heavy smell good spray. Hotel wasn’t hotel des art, name was completely different. Water pressure was weak and probably had calcium collection, water was on and off. Towels had holes and feels like sand paper. Staff were nice, but it was the most uncomfortable stay. There were stain on the bed sheets. I couldn’t sleep all night. I couldn’t wait to check out. They did try to offer me another room, but I was so disappointed that they didn’t even get it right the first time. I flew a long flight to ha noi, getting in late. But already communicated with the hotel staff what I wanted. I don’t want my time to be inconvenient trying to relocate to another mediocre room. Will not stay here ever again.
2020년 2월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 26일
Good afternoon Ms. Chloe, Thanks for taking the time to share your opinion on Hotels.com after staying with us. We strive everyday to provide successful experience toward guests hence it was our worst failure that your vacation was not complete due to problems that happened in the room. We then immediately reviewed all facilities' quality in the room & upgraded them in order to bring an enjoyable stay for next customers. Thank you, once again, for your honest feedback. Last but not least, we look forward to hosting you both again soon for a fantastic experience! Take care & we wish you a great day!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the staff at the Hotel Des Arts were incredible the room was rather disappointing. We had to change from the room we originally booked as it smelled of sewage. The front desk staff were incredibly accommodating and booked us into another room with no hesitation. That being said, our second room had a musty smell but was fine to stay in for the night. The rooms, bedding and towels were clean but everything felt a little worse for wear.
2020년 1월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 26일
Good afternoon Sir/ Madam, Thanks for leaving a review after your recent stay with us. Our team always endeavors to go above and beyond to ensure guests have a positive and memorable experience hence it was embarrassing that your stay with us was not comfortable enough. Thanks again for your detailed feedback in order so we have chance to review our amenities' quality as well as improve the overal services. We hope to see you here again in the future & please rest assured you will enjoy the highest quality of service we have for a fantastic experience. Thank you, once again, for your honest feedback.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff were great. I did complain about the condition of the ceiling in my room and they were very apologetic. It was a recent problem and because of the holiday they could not repair it. My compensation was a free transfer. Room service food good but the wine had been badly stored and the glasses were dirty.
2020년 1월에 4박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good day Ms. CHERRY DOBBINS, Thanks for taking the time to share your prestiged opinion on expedia. Thanks for your kind understanding about our recent room problem and gave us a chance to make it right. We count ourselves lucky for customers like you. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good day Sir/ madam, Thank you very much for rating us on expedia after your recent stay with us. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good afternoon Sir/Madam, Thank you so much for spending time to rate us on Expedia after your recent stay with us. We would like to express our sincere apology if your stay was not smooth and our services did not meet your expectation. We are seeking for a chance to review our service & make it right by hearing your honest feedback via email "Manager@hoteldesartshanoi.com" at your most convenience. We are looking forward to hearing back from you soon! Best regards!

10/10 - 훌륭해요

Keith 님, Thompson Manitoba

좋아요: 청결 상태, 직원 및 서비스
It’s a very small friendly place and the staff was very helpful. Breakfast was greens it’s central to the old district.
2020년 1월에 2박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good day Mr. KEITH KELVIN DERKSEN & Mrs. DONELDA JUNE DERKSEN, Thank you for leaving such a nice review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good value property. Great location, walking distance of many great places. Excellent staff.
2020년 1월에 1박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good afternoon Sir/ Madam, Thank you very much for your review about your recent stay with us. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

8/10 - 좋아요

Marianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Connek Team 님, 2023년 11월 14일
We appreciate your time to share your great feedback, and we are so proud to hear your great recognition for our team's excellent services and our best facilities and especially the location. We are glad to learn that your experience with us was fantastic and our associates were able to assist you during the stay. Again, please allow us to show our appreciation and make a plan for your next trip to Hanoi on the soonest day for you.Best Regards,Management Team – Kén Hotel by Connek

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Good afternoon Sir/Madam, Thank you for leaving such a nice review. We are glad that you loved our services. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 - 좋아요

WEIWAH

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great hotel
Staff were awesome (Binh Giang, Andy, Mr Van and everyone else), Hotel is strategically located and comfy stay other than the issue with the flush of the toilet. Recommended to stay.
2020년 1월에 7박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Dear Mr. WEIWAH ONG & Ms. LEE JIA RONG EVE, Thanks for the awesome review! We take pride in giving outstanding service every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the highest quality of service we provide. Cheers!

10/10 - 훌륭해요

SudrePhillippe 님, Lyon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel for a short stay, I highly recommend this hotel. Hotel location is fantastic, walking distance to offices, restaurants, attractions and many nice café. We booked the room based on good reviews and we are satisfied for what we get. Staff is very lovely and welcoming, they would go beyond to please guests. Room is spacious with tasteful decoration. Breakfast is good with wide spread! Thank you for a great stay
2019년 11월에 1박 숙박함
답변 제공: Binh Giang (Ms.) 님, 2020년 2월 3일
Dear Mr. Sudre Phillippe, Thanks for leaving us such a wonderful review. We are heartfeltly touched that your time with us was fabulous. We endeavor to go above and beyond to ensure guests have positive and memorable experience. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Thank you, once again, for your kind words!