I booked a non smoking room. And got a smoking room with heavy smell good spray.
Hotel wasn’t hotel des art, name was completely different.
Water pressure was weak and probably had calcium collection, water was on and off.
Towels had holes and feels like sand paper.
Staff were nice, but it was the most uncomfortable stay.
There were stain on the bed sheets. I couldn’t sleep all night. I couldn’t wait to check out.
They did try to offer me another room, but I was so disappointed that they didn’t even get it right the first time. I flew a long flight to ha noi, getting in late. But already communicated with the hotel staff what I wanted. I don’t want my time to be inconvenient trying to relocate to another mediocre room. Will not stay here ever again.