尊敬的宾客您好, 感谢您的积极反馈信息，您的反馈对我们是十分重要的，我们会更加关注客人需求，在细小的环节上给您倍感温馨，让您在哈尔滨索菲特感受家一样的照顾。期待您的再次光临。 Lisa 宾客体验经理 哈尔滨索菲特大酒店

Bonjour Guest Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Bonjour guest Warm greeting from Sofitel Harbin I am glad to recieved your positive feedback, and I will share the information to all the staff. Encourage them to do better.Thanks again. wish you everything to be best. Lisa Guest Experience Manager

あなたの支持に感謝して、哈爾濱索菲大酒店はあなたにすばらしい思い出を残すことができますように願います。またお会いできるのを楽しみにしています,Live the French Way

感谢您在众多商家中选择哈尔滨索菲特大酒店，所以我们不会让您失望，哈尔滨索菲特大酒店设施齐全，餐厅，酒吧，泳池，健身中心和SPA，还有好玩有趣的儿童俱乐部，还有舒适的主题家庭套房，自动洗衣房，地理位置也是方便快捷，乘坐二号地铁去景区即方便又实惠，酒店紧邻万达广场，好吃好玩一站式体验，祝您路途愉快！

Bonjour Guset, Thanks for your supporting and comments, now the Sofitel Harbin is reopened, hope to see you this winter, Best Regards.

Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. I am Lisa Guest Experience Manager

Dear Guest , Bonjour from Sofitel Harbin! We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff.we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your next visit to Sofitel Harbin. Sincerely, Lisa Yang

Bonjour my dear guest，We very much appreciate your comments regarding your stay at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for those question we will pay more attention, for room smelly we will deep cleaning immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Bonjour. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

亲爱的宾客您好，非常感谢您的满分支持，哈尔滨索菲特大酒店期待您的再次光临，祝您工作顺利。宾客体验经理Lisa

Bonjour guest， Thanks share your experience with us， I am glad to received your positive feedback， I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

Bonjour guest, Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am Lisa

Bonjour guest, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa Guest Experience Manager

Bonjour guest, We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am Lisa

尊敬的宾客您好， 非常高兴能看到您对哈尔滨索菲特大酒店的满分好评，想必您对此次行程相是当满意的，提供舒适的住宿环境一直是我们的努力的方向，用心服务更是作为服务行业不可缺少的，希望您能一如既往的支持我们，真诚的期待您的下次光临。 谨启 Lisa Yang 宾客体验经理 哈尔滨索菲特大酒店。

Bonjour Natalia Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Bonjour Gerald Warm greeting from Sofitel Harbin We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Bonjour Alexis We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager

Bonjour Richard We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. I am Lisa Guest Experience Manager.

Dear guest, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Dear Mr Ken, Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Dear Guest Warm greeting from Sofitel Harbin We very much appreciate your comments regarding your stay at the Sofitel Harbin. and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

Bonjour Guest Warm greetings from Sofitel Harbin I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Guest Experience Manager Sofitel Harbin

尊敬的宾客您好 感谢您的反馈，很抱歉未能提供令您满意的入住体验，请接受我真诚地歉意，哈尔滨索菲特大酒店是哈尔滨开业较早的5星级酒店之一，酒店共321间房，包括高级大床房，豪华大/双床房，行政大/双床房，会所大/双床房，连通房，家庭套房，商务套房等多种房型，满足各种需求的您，详情可向酒店资讯。再次感谢您的光临，祝您生活愉快 Lisa 宾客体验经理

Bonjour Mr.MOHAMMED Warm greeting from Sofitel Harbin I am appreciate your positive feedback, I must share the information with our team, It's encouragement to all of our staff, we continue strive to continuously improve the quality of our services. hope to see you again. Wish you all the best. Lisa Guest Experience Manager Sofitel Harbin

Dear guest Thank you for your feedback，our management very care about problem，We are dealing with this problem, but may need a little time to complete, so we hope when you back to our hotel and give you new experiences .

Bojour my dear guest Thank you for your feedback, we are really serve guest by heart. maybe someone still shy because they are so young, but don't worry, training and experience make them change. Thank you again, hope to see you in the future. Have a good day Lisa Yang Guest Experience Manager Sofitel Harbin

亲爱的客人您好 哈尔滨索菲特大酒店是哈尔滨开业较早的五星级酒店，近些年酒店一直在设备保养维护方面花费了很大的人力和物力，所有房间的地毯更换，浴室改造，电梯更换等等，还有日常的保养维护。本月酒店旺季的到来会影响到部分运作，未能提供优质的住宿环境我深表歉意。不过我们会尽全力为客人提供最优质的服务。感谢您的谅解，期待您地再次光临。祝您有个愉快的一天。 Lisa Yang 宾客体验经理 哈尔滨索菲特大酒店

尊敬的宾客您好 感谢您的支持与信赖，欢迎您再次光临

Dear guest Warm greeting from sofitel harbin Thank you for your feedback, golf view room is not too much in our hotel, and only two kind of the room typs, one is the superior room, other is the junior suite room, if you visit again, please let me know, I will prepare the room before you arrival. Best Regards Lisa Yang Guest Experience Manager Sofitel Harbin

Dear guest Warm greeting from Sofitel Harbin I am so sed to hear about your stay not very well, would I know your room No. when you stay in our hotel? because we really want to solve the problem. finally, thanks for your support and trust, we beg your to give a chance to show our good service in future. if your need anything during your stay, please let me know Best Regards Lisa Yang Guest Experience Manager Sofitel Harbin

尊敬的宾客您好 感谢您选择入住哈尔滨索菲特大酒店，便利的交通及周边完善的设施的确是一个不错的选择，最为哈尔滨最早的五星级酒店之一，我们拥有最专业的服务人员为您提供最好的服务，您的赞扬就是对我们最好的支持和鼓励，请继续关注我们，真诚的期待您的再次光临 谨启 Lisa Yang 宾客体验经理 哈尔滨索菲特大酒店

Dear Guest Warm greeting from Sofitel Harbin Very kindy to received your feedback and thank you your shared information with us. we will do the best in our future. Hope to see you next time Best Regards Lisa Yang Guest Exprience Manager

Dear Guest Warm greeting from Sofitel Harbin Thank for your chose your Hotel， and I am so sorry for the room set up not very well， I will share the information with our team, and make more training. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear Felix Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear Karen Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear Richard Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear HyeonJoo Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share the information with our team， special make a training for those problem， hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear Anonymous Greeting from Sofitel Harbin. We very much appreciate your comments regarding your stay at the Sofitel Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin

Dear Karen Greeting from Sofitel Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Yang Guest Experience Manager Sofitel Harbin