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캔들우드 스위트 해리스버그 I-81 - 허쉬 에어리어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 941개 이용 후기 중 405개" "
평점 8 - 좋아요. 941개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 941개 이용 후기 중 119개" "
평점 4 - 별로예요. 941개 이용 후기 중 73개" "
평점 2 - 너무 별로예요. 941개 이용 후기 중 78개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I reserved a 2 bed room they said they only had one and garbage disposal was broken and sink was leaking the room smelt terrible. I booked it for the pool and when we arrived we were told it was closed. Over priced and disgusting
2024년 4월에 1박 숙박함
답변 제공: Faith K. 님, 2024년 4월 8일
I'm sorry to hear about your disappointing experience with the 2 bedroom reservation. It sounds like there were multiple issues that made your stay unpleasant. I understand how frustrating it can be to encounter problems like a broken garbage disposal, leaking sink, unpleasant smell in the room, and a closed pool after booking specifically for it. It's certainly not the experience we want for our guests. Your feedback is important for improving their services and ensuring better experiences for future guests.

8/10 - 좋아요

Norma

연인과의 여행
좋아요: 청결 상태
Not very much choice for dining in area
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Thank you Norma for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.

4/10 - 별로예요

Chazzel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. We understand your frustration and would appreciate the opportunity to discuss this further with you.

10/10 - 훌륭해요

Darryl

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
Dog area needs to be picked up but appreciate having the idea
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Darryl, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We also appreciate us letting us know about the dog and will get that taken of. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

4/10 - 별로예요

Kirsty

연인과의 여행
별로예요: 편의 시설/서비스
Beds were clean but the unit smelled of food that had been cooked. It was an unpleasant experience.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Kirsty, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 - 훌륭해요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 3월 13일
Thanks for your review!

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean & quiet. The condition of the room & amenities needs a little help. There was no shade or blinds to keep people outside from seeing in…there were shears but they were see-through. The hair dryer on the wall didn’t work, there was another hair dryer under the sink but its function was spotty. The paint on the walls looked like they were in the middle of painting it with patches of a different color of paint in several places. Hard to figure out how to adjust room temp & use the cook top. That being said…nothing was so blatant I wouldn’t stay there again..quiet & cleanliness is most important to me.
2024년 3월에 2박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 3월 13일
Thank you for your feedback. We apologize for any inconvenience and are addressing the issues raised promptly to improve our guests' experience. We appreciate your understanding and hope to welcome you back soon.

2/10 - 너무 별로예요

camille

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I actually did not get a chance to stay at this property my reservation was cancelled with out making me aware of the cancellation
답변 제공: Front Desk 님, 2024년 3월 3일
Dear camille, thanks for sharing your feedback. We're sorry your experience didn't match your expectations.

10/10 - 훌륭해요

Cheik

2024년 2월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 2월 13일
Thanks for a 5 star review!

10/10 - 훌륭해요

Walter E Ellensohn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 2월 13일
Thanks for a 5 star review!

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 1월 19일
Thank you for staying with us! We hope to see you again when your travels bring you the Harrisburg Hershey area!

10/10 - 훌륭해요

kathleen

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 11일
We want to thank you so very much for taking the time to give us your feedback! We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

6/10 - 괜찮아요

Scott

연인과의 여행
좋아요: 청결 상태
A clean simple room. Good for a sleep on a long journey. There is no breakfast included and the heating unit in the room is noisy.
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are pleased to hear you slept well. Unfortunately, our hotel brand does not offer breakfast as our rooms have kitchenettes, but we do have a nice selection of breakfast items to purchase in our Candlewood Cupboard. As always, we thank you for your business.

10/10 - 훌륭해요

Crystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only negative was they need something on the bottom of the BATHTUB -- because it's slippery.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! We do apologize the bathtub was slippery and we have looked into trying to figure something out that is brand standard to help with that. Hopefully we can come up with something soon. As always, we thank you for your business and hope to see you again.

8/10 - 좋아요

Richard 님, Selkirk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2024년 1월 9일
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Andrew 님, Whitehouse Station

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a replacement hotel for a hotel we checked in across the street where we had a really sub-par experience. Upon check in the front desk attendant was friendly and promptly got us the keys to the room. Upon entering the room there was no odor or smell of cigarettes and weed like the other hotel across the street. The room was clean and all the lights worked. The room was perfect for what we needed and pleasant for our short stay. The hotel had no continental breakfast options but had a small store where one can purchase sodas, snacks, and breakfast items for a reasonable fee.
2023년 12월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 1월 8일
Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that your check-in was smooth, and the front desk attendant was friendly. We appreciate your feedback on the cleanliness and functionality of the room, as well as the absence of unpleasant odors.It's great that our small store met your needs for snacks and breakfast items. We strive to provide a comfortable and pleasant stay, and we're glad we could offer you a better experience compared to your previous hotel.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 - 괜찮아요

Robin

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Skip this hotel.
There were old dirty towels on the floor from previous guests. Front attendant was out for a smoke when we arrived and we waited at front desk for 10 minutes before she returned. Room was spacious, beds were comfy, but over all the room felt dirty and in clean. I will never stay there again.
2023년 12월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 1월 8일
I sincerely apologize for the disappointments you experienced during your stay. It is unacceptable that there were old dirty towels in your room from previous guests, and I understand the frustration this would cause. Additionally, I apologize for the delay in service at the front desk, and I appreciate your patience.Your feedback regarding the cleanliness of the room is concerning, and I want you to know that we take your comments seriously. We will address these issues internally to ensure a more seamless experience for our guests in the future.I'm truly sorry that your stay did not meet your expectations, and I regret that you have decided not to stay with us again. Thank you for bringing this to our attention, and we hope you find accommodations that better suit your expectations in the future.

6/10 - 괜찮아요

Lisa

2023년 12월에 4박 숙박함
답변 제공: Candlewood Suites Team 님, 2024년 2월 13일
Thank you for staying with us!

10/10 - 훌륭해요

Wendy

2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 27일
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 27일
We want to thank you for taking the time to give us your feedback. We are glad to see that you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 - 좋아요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Safety Concerns !!!!
One noticed one BIG thing! I really could not even believe it. Not one hand rail in the shower. BIG safety factor. Old young , handicapped take showers . I traveled around the world. I can’t remember any place that didn’t have at least one!
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 27일
Thank you for taking the time to give us your feedback. After reviewing your feedback, we checked our rooms and the room you stayed in and there is a bar on the wall next to the toilet. It is not in the shower but there is a grab bar between the tub and toilet. It is sometimes hard to see as it blends in and if you are looking more in the shower for it you could very easily miss it. I am glad to see you did enjoy your stay for the most part. As always, we do thank you for your business and hope to see you again.

10/10 - 훌륭해요

Karla

반려동물 동반 여행, 가족 여행
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 21일
We want to thank you for taking the time to give us your feedback. We are pleased to hear that you enjoyed your stay with us. As always, we thank you for your business and we hope to see you again.

2/10 - 너무 별로예요

April

2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 21일
I am unsure as to why this review was given as your reservation was cancelled and refunded. If you did not see that refund please reach out to Expedia. Thank you

10/10 - 훌륭해요

Audrey

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 7박 숙박함
답변 제공: Candlewood Suites Team 님, 2023년 12월 19일
Thank you for your stay!

6/10 - 괜찮아요

Robert R

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2023년 12월 19일
Thank you for your stay!

2/10 - 너무 별로예요

Andy

2023년 12월에 5박 숙박함
답변 제공: Candlewood Suites Team 님, 2023년 12월 19일
Thank you for your stay!

8/10 - 좋아요

Andy

2023년 12월에 4박 숙박함
답변 제공: Candlewood Suites Team 님, 2023년 12월 19일
Thank you for your stay!

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was quite large and contained a full kitchenette. Hotel offers free guest laundry 24/7. Firm and soft bed pillows with embroidery labels on the pillow case edge was a great touch.
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 16일
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 - 너무 별로예요

Pia

2023년 12월에 1박 숙박함
답변 제공: Candlewood Suites Team 님, 2023년 12월 19일
Thank you for your stay!

8/10 - 좋아요

Tania

2023년 12월에 2박 숙박함
답변 제공: Heather 님, 2024년 1월 4일
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 - 좋아요

amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Candlewood Suites Team 님, 2024년 2월 13일
Thanks for your 4 star review!

8/10 - 좋아요

atanas

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 - 좋아요

Drew

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close to highway
2023년 12월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unexpected Gem
This was an unexpected gem that I selected for its easy access to I-81. The employees were very friendly, kind and helpful, and my room was fabulous. Planning to stop here again on future travels.
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 - 좋아요

LOODYA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 - 너무 별로예요

Charity

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is disgusting. I would never stay there again. I actually am pissed off that I even paid my room had coffee all over the back of the door. The counters and cabinets had oil stuck all over them. There was women’s hair in the shower soap from a bar of soap, dried up and caked in the soap tray Floors were filthy stuff under the bed. Things removed from the wall patched not painted not sanded just big white blotches.
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

6/10 - 괜찮아요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nicer than the ramada, feont desk staff was helpful but security hold increased by more than $70 even after we brought cleaner, took our own trash beyond the single office-sized can, had staff walk in twice more than an hour before checkout without announcing themselves, and smoke alarm went off after a shower... only on checkout day. Front desk staff upon checkin was helpful, brought food tonthem three times, and had a 'guest' 2 or 3 nights offering adult... extracurricular (?) Activities that wasnt evwb a guest
2023년 11월에 3박 숙박함
답변 제공: Heather 님, 2023년 12월 13일
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were only there for overnight on Thanksgiving, so we did not try any restaurants or shopping, but we did see they were available close. The property was neat and clean, inside and out, the staff was pleasant and friendly, and our room was spacious and very comfortable. The best was the bed - I slept comfortably all night and did not wake up in pain as I usually do, even at home. It was the most comfortable bed I’ve ever slept in!!!
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 28일
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay. As always, we thank you for your business.

10/10 - 훌륭해요

michael 님, harrisburg

2023년 10월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 24일
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Mathew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and reasonably priced
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 21일
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

David

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
slight smell of dope coming from bathroom fan..
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 21일
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. We do apologize for the smell as we are a non-smoking hotel and unfortunately, we have those who do not follow policy. So for that I apologize. As always, we thank you for your business and hope to see you again.

10/10 - 훌륭해요

Tyrone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing
2023년 11월에 7박 숙박함
답변 제공: Heather 님, 2023년 11월 21일
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

6/10 - 괜찮아요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room had a kitchenette with a full size refrigerator but it was not in good shape. We could not shut off the ice maker because the switch had been broken off. Also, the condensor was failing so it was very noisy all night and hard to sleep.
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 15일
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not good!
There is nothing good to say about this hotel except the staff was nice and tried to be helpful. The hotel is run down and dirty! The rooms were dirty the common areas are dirty. The “long term” residents or people that stay longer than just a vacay are sketchy at best! I would NEVER stay here again!
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 15일
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

10/10 - 훌륭해요

Vickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great stay.
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 13일
Thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay. As always, we thank you for your business and hope to see you again.

4/10 - 별로예요

Dana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Heather 님, 2023년 11월 15일
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

6/10 - 괜찮아요

Tiffany

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
We had to switch from one room and split to 2 rooms due to issue. The front desk was very nice and accommodating. The tub did not train in the one room. Beds not very comfortable. The main reason was we had kids running up and down halls all night and early in morning
2023년 11월에 1박 숙박함
답변 제공: Heather 님, 2023년 11월 15일
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.