외관

컨트리 인 & 스위트 바이 래디슨, 해리스버그 - 허시 웨스트, 펜실베이니아 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 405개" "
평점 8 - 좋아요. 1001개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 148개" "
평점 4 - 별로예요. 1001개 이용 후기 중 93개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 63개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Brandy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I come to PA twice a year and have tried so many hotels but for the last 3 years this has been my to go to place!
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 19일
Dear Brandy,We're overjoyed to hear that our hotel has become your preferred choice in PA! It's guests like you that make our job wonderful. We look forward to welcoming you back on your next visit. Thanks for your loyalty and trust. Cheers to many more years together!Warm regards,Hotel Management

8/10 - 좋아요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms where clean and upgraded
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Colin,We're pleased to hear that you enjoyed our clean and upgraded rooms during your stay. We strive to provide a comfortable and satisfactory experience for all our guests. Should you have any further feedback or suggestions, please don't hesitate to reach out to us.

8/10 - 좋아요

Heidi

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Heidi,We're thrilled to hear you enjoyed your stay with us! Should you have any suggestions or concerns, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

10/10 - 훌륭해요

Amanda 님, Elgin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was nice and the beds were comfortable and clesn
2024년 4월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Amanda,We are thrilled to hear that you enjoyed your stay with us and found our staff friendly and the beds comfortable and clean. Your satisfaction is our top priority and we are glad we could meet your expectations. We look forward to welcoming you back soon for another great experience.Warm regards,Hotel Management

10/10 - 훌륭해요

Kensei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rail in the pool is very loose. It is a safety issue. I would have somebody fix that.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Kensei,Thank you for your valuable feedback and 5-star review. We appreciate your concern regarding the pool rail and assure you that guest safety is our utmost priority. Your input has been noted and forwarded to our maintenance team for immediate action. We look forward to serving you again soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Whitney

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel parking lot is kind of small
2024년 3월에 4박 숙박함
답변 제공: GM 님, 2024년 4월 7일
Dear Whitney,Thank you for your wonderful 5-star review! We're elated you found our hotel nice. Your feedback about our parking lot is valued and we're always looking for ways to enhance our guests' experience. We appreciate your input and look forward to welcoming you back on your next visit.Warm regards,Hotel Management

2/10 - 너무 별로예요

Tasha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very unhappy with the Indian man who works either work 3-11 or the orernight very disrespectful and rude
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Hello Tasha,We're sorry to hear about your experience and thank you for bringing this to our attention. We take all feedback seriously and will address this matter with our team for further improvement. Your comfort and satisfaction are important to us, and we strive to provide excellent service to all our guests.

10/10 - 훌륭해요

Kyle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was excellent! Friendly staff, clean room, and the hot tub was AWESOME!
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 27일
Dear Kyle,We are thrilled to hear that you had an excellent stay with us! It's wonderful to know you enjoyed our friendly staff, clean rooms, and the hot tub. Your kind words are greatly appreciated and we look forward to welcoming you back in the near future. Thank you for choosing our hotel!Warm regards,Hotel Management

10/10 - 훌륭해요

tom

2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello tom,We're joyful to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was nice staff was nice breakfast for a hotel was pretty good pool and hot tub was nice cleanliness of the property was amazing will be back if need to be in Harrisburg area again
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 10일
Dear Brian,Thank you for choosing our hotel during your visit to Harrisburg. We're thrilled to hear you enjoyed our breakfast, pool and hot tub, and found our property to be immaculately clean. It's wonderful that our staff made a positive impression on you. We look forward to welcoming you back whenever your travels bring you to our area again. Warm regards,Hotel Management

8/10 - 좋아요

Marc

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Marc,Thank you for taking the time to rate your stay at our hotel. We are delighted to receive a 4-star rating from you. We're always striving to offer the best service to our guests and would love to hear any feedback you might have. Looking forward to welcoming you back in the near future.Warm regards,Hotel Management

10/10 - 훌륭해요

allen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was clean, easy to book and check in.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 1일
Dear Allen,We deeply appreciate your positive review. It's gratifying to know that you found our hotel clean and the booking process seamless. Your feedback keeps us motivated and committed to providing our guests with exceptional service. We hope to welcome you back soon for another enjoyable experience.Warm regards,Hotel Management

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Amanda,Thank you for taking the time to rate our hotel. We noticed you left a 3-star rating, and we'd love to understand how we could have made your experience better. Your feedback is essential to us, and we appreciate any opportunity to improve. We hope you'll consider staying with us again in the future for a chance to exceed your expectations.Warm regards,Hotel Management

10/10 - 훌륭해요

Oscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. Clean, very friendly staff. great area for shopping, and restaurants. convenient to interstate highway system.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Oscar,Thank you for your glowing review! We're thrilled to hear that you enjoyed our clean property and friendly staff at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA. We're also glad you found our location convenient for shopping, dining, and highway access. We appreciate your feedback and look forward to welcoming you back in the future.Warm regards,Hotel Management

8/10 - 좋아요

Krystal

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and neat
2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Krystal,Thank you for your kind words and the 4-star review. We're delighted to hear that you appreciated the cleanliness and neatness of our property at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA. We strive to maintain our high standards for every guest. We hope to welcome you back soon for an even more exceptional stay!Best wishes,Hotel Management

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good place for a 2 night stay
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Thomas,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your two-night stay at Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA. It's wonderful to know that we have met your expectations and provided a comfortable stay. We hope to welcome you back soon for an even more enjoyable time.Warm regards,Hotel Management

8/10 - 좋아요

terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Dear Terry,Thank you for taking the time to rate us with 4-stars. We're glad you chose Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA for your stay. Although you didn't leave any specific comments, we hope you had a pleasant experience. We're always striving to improve and your feedback is invaluable. Looking forward to welcoming you back on your next visit to Harrisburg.Warm regards,Hotel Management

10/10 - 훌륭해요

anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 20일
Dear Anna, Thank you for your succinct and delightful 5-star review! We're thrilled that you had a super experience at our hotel. Your feedback is greatly appreciated and we look forward to welcoming you back for another fantastic stay in the near future. Warm regards,Hotel Management

10/10 - 훌륭해요

justin

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear Justin,Thank you for taking the time to rate your stay with us. We're thrilled to see that you've given us a 5-star rating! We hope that your experience was as great as the rating implies. We appreciate your feedback and look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Sharon 님, Somerset

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good. Pool was clean and quiet.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear Sharon,We are thrilled to hear your positive remarks about our breakfast and pool! Our team takes great pride in providing a comfortable and clean environment for our guests. We're glad you enjoyed these aspects of your stay at our hotel. Thank you for your valuable feedback. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 - 훌륭해요

Brandon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the hot tub. Back parking lot was nice to have
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 16일
Dear Brandon, That you had a great time at our hotel and that you loved the hot tub makes us very happy! Knowing when to use our amenities is always a pleasure. Indeed, our rear parking area is a rather undiscovered treasure, isn't it? We're happy to hear that convenience enhanced your visit since it's important. We hope to have you back soon for another peaceful retreat!

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 10일
Dear Kathleen,Thank you for choosing our hotel and taking the time to leave such a wonderful review! We're thrilled to hear that our team left a positive impression on you with their friendliness. It's our aim to provide a welcoming and accommodating environment for all our guests. We hope to have the opportunity to welcome you back in the future for another great experience. Warm regards,Hotel Management

8/10 - 좋아요

David

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Dear David,Thank you for taking the time to rate your stay at our hotel. We're pleased to see you've awarded us a 4-star rating. As we strive for continuous improvement, we would love to hear more about your experience. Please feel free to share any specific details or suggestions you may have. We look forward to welcoming you back soon!Warm regards,Hotel Management

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean , rooms were nice size and comfortable. Hotel is in a great area with plenty of options.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 23일
Dear Nicole,Thank you for taking the time to share your positive experience. We're delighted to hear that you found our property clean, with nice-sized and comfortable rooms. It's great to know that our hotel's location in a vibrant area with plenty of options added to the overall satisfaction of your stay. We appreciate your feedback and look forward to welcoming you back on your future visits.Best Regards,Hotel Management

10/10 - 훌륭해요

Mark T.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 24일
Dear Mark, Thank you for your wonderful 5-star review! We are thrilled to learn that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated and will serve as an encouragement for our team to continue delivering exceptional service. We look forward to welcoming you back in the near future for another splendid experience. Thank you once again for choosing our hotel.

10/10 - 훌륭해요

Aaron

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 2월 12일
Dear Aaron, We're delighted to hear that you've awarded us a perfect 5 out of 5 rating! Your glowing review truly warms our hearts. It's fantastic to know that you had such an exceptional experience during your stay with us. We're delighted that every aspect of your visit, from the ambiance to the service, met or exceeded your expectations. Your feedback fuels our passion for hospitality and motivates us to continue delivering memorable experiences to all our guests. We can't wait to welcome you back for another unforgettable stay in the future!

10/10 - 훌륭해요

Kevin

좋아요: 편의 시설/서비스
Everything was nice
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 19일
Hi Kevin,Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

2/10 - 너무 별로예요

Julie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Dear Julie,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate more details about the issues you encountered to address them promptly. We value your input and hope to have another opportunity to provide you with a better experience in the future.Warm regards,Hotel Management

6/10 - 괜찮아요

Andrea

연인과의 여행
좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 15일
Dear Andrea,We appreciate your honesty and value your input. We are sorry to learn that your experience fell short of expectations, as reflected in the 3 out of 5 rating without specific comments. Our commitment to guest satisfaction is paramount, and we would greatly appreciate any additional details you could provide regarding the areas where we can improve. Your feedback is instrumental in helping us enhance our services and ensure a more positive stay for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay!
We had a nice stay at this Country Inn & Suites for a few days while visiting Hershey and Harrisburg. It was a nice location for exploring both areas. Our room faced the highway and while we could hear the traffic, it did not impact our sleep or anything. The one-bedroom suite we had was spacious and comfortable, and perfect for traveling with our toddler. Great water pressure in the shower. Breakfast was fine, and we enjoyed the pool. Would recommend.
2023년 12월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 12일
Hi Teresa!Thank you for completing the survey regarding your recent stay at our property; it's great to hearthat you found our location to be so convenient and that our one-bedroom suite met your expectations, providing both spaciousness and comfort for your family, including your toddler.We appreciate your understanding about the highway noise and are delighted it didn't affect your peaceful sleep. The fact that you found the water pressure in the shower great is music to our ears! We're also pleased to hear that you enjoyed our breakfast offerings and had a splash-tastic time at the pool.Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay. Safe travels and warm regards!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 12일
Hi Richard!Thank you so much for your feedback and rating us 5 star during your most recent stay with us.We seek to give each guest a very comfortable and accommodating experience, and we arethrilled to hear of our success in this ambition. We will be sure to share your kind regards withour team.We thank you for your loyalty, and we look forward to your future visits!

10/10 - 훌륭해요

Joy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Joy,Thank you for your outstanding rating of 10/10! We're delighted to learn that you had a wonderful experience during your stay. It's our pleasure to provide excellent service and exceed your expectations. If you have any specific feedback or preferences for future visits, feel free to share. We look forward to welcoming you back for another exceptional stay.Warm regards,Hotel Management

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Ashley,Thank you for choosing our hotel, and we appreciate your positive feedback reflected in the rating. We're delighted to have met your expectations. If there are any specific aspects you feel we can improve, please let us know. We value your input and look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

8/10 - 좋아요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Jaclyn,We're delighted to hear that you had a fantastic stay at our hotel and appreciate your 4 out of 5 rating! Your positive feedback speaks volumes, and we're thrilled to have contributed to your overall enjoyment. If there's anything specific that stood out to you or if you have any suggestions on how we can elevate your experience to a perfect 5 next time, we'd love to hear more. Our team is always eager to enhance our guests' satisfaction, and we look forward to welcoming you back for an even more exceptional stay in the future! Cheers to creating wonderful memories together!

10/10 - 훌륭해요

Antoinette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Dear Antoinette,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 10/10! We appreciate your support and are delighted to have met your expectations. If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you back for another outstanding stay.Warm regards,Hotel Management

10/10 - 훌륭해요

Alex

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Dear Alex,Thank you for your excellent rating! We're thrilled to hear that you had a 5-star experience during your stay. Our team works hard to ensure every guest feels comfortable and well taken care of. If you have any specific comments or suggestions on how we can make your next stay even better, we'd love to hear them. We appreciate your feedback and hope to welcome you back soon!Best regards,Hotel Management

10/10 - 훌륭해요

Melissa 님, Nort Smithfield

2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 6일
Dear Melissa,Thank you for choosing Country Inn & Suites by Radisson, Harrisburg - Hershey West, PA, and giving us a perfect rating! It's heartfelt to know you've had a memorable stay with us. Your amazing feedback underlines the excellence we strive to provide our guests. We feel honored to be your chosen hotel and eagerly anticipate your next visit to our property. Thanks again for your trust!Warm Regards.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family New year’s stay 🎉2024🎊
The staff is so friendly. The refurbishment in the lobby, halls, and new rugs in our rooms was great. Looking forward to the room refurbishments in 2024 Delicious breakfast. Pool and hot tub was so refreshing.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 7일
Dear Thomas,Thank you for choosing to spend your Family New Year's stay with us! We're thrilled to hear that you enjoyed the friendly staff, lobby refurbishment, and the delightful upgrades to your room. It's fantastic that you found the breakfast delicious and the pool and hot tub refreshing. We appreciate your kind words and are excited to welcome you back for the room refurbishments in 2024. Wishing you a wonderful year ahead!Best regards,Hotel Management

10/10 - 훌륭해요

Kimberli

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
1 night stay
The hotel was conveniently located and clean. It was in a nice area with several stores around if needed. Breakfast was ok.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 1월 1일
Hi Kimberli,We appreciate the positive aspects of your review and are delighted to hear that you found our hotel conveniently located, clean, and situated in a pleasant area with nearby amenities. Providing a clean and comfortable environment for our guests is a top priority, and we're pleased to have met your expectations in this regard. We also take note of your feedback regarding breakfast and will certainly consider ways to enhance the dining experience. Thank you for taking the time to share your thoughts, and we hope to welcome you back for another stay in the future.

10/10 - 훌륭해요

Dennis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly and accommodating. Room was clean and being able to have a good breakfast before traveling was helpful as well.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 4일
Dear Dennis,Thank you for taking the time to share your positive experience! We're delighted to hear that our staff was friendly and accommodating, and that you found your room clean and comfortable. It's great to know that our breakfast offering was helpful for your travels. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future!Best regards,Hotel Management

10/10 - 훌륭해요

Eric 님, Easton

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 25일
Hi Eric,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Chaoxing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2023년 12월 25일
Hi Chaoxing,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Vamshi

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 22일
Dear Vamshi,Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are committed to continually improving our services. I'm sorry to hear that your experience fell short of expectations, and we would love to better understand the specific aspects that contributed to your 3 out of 5 rating. Your satisfaction is our top priority, and we would be grateful for any additional insights you could provide. Our team is dedicated to ensuring each guest has a memorable stay, and we sincerely hope to have the opportunity to exceed your expectations on a future visit. Please feel free to reach out directly with any further comments or suggestions. Thank you for choosing us, and we look forward to the chance to serve you better in the future.

4/10 - 별로예요

TUHUI

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Dear TUHUI,We appreciate your feedback and are sorry to see you rated your experience with us as 2/5. We value your opinion and would love to understand more about your concerns to improve. We aim to make every guest's stay exceptional and hope to have another opportunity to exceed your expectations.Warm regards,Hotel Management

10/10 - 훌륭해요

Alaysya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 20일
Hello Alaysya, We are full of joy to see that you gave us an amazing five stars! We're delighted that your stay at our hotel rendered you speechless in the greatest conceivable manner. It is like to being given a standing ovation without saying a word! Our greatest pleasure is knowing that you are satisfied, and we are eager to have you back for more amazing adventures. Cheers to many more quiet victories and flawless reviews in the future!

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 14일
Dear William, Delighted to see that we hit the jackpot with your recent stay! A sparkling 5 out of 5 rating is music to our ears, and while we didn't get to hear your thoughts this time, your positive rating speaks volumes. We're over the moon that you left with a smile, and we can't wait to welcome you back for another stellar experience. Until then, happy travels, and thanks for choosing us as your home away from home!

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 13일
Hi William,We're overjoyed to see that you've rated your experience with us a fantastic 4 out of 5! Your satisfaction is our utmost reward, and we're delighted to have met your expectations. If there's anything specific that stood out to make your stay remarkable, or if you have any suggestions for an even more exceptional experience next time, we'd love to hear from you. Here's to making your next visit a solid 5-star memory!

10/10 - 훌륭해요

janyha

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 13일
Dear janyha, A fantastic 5 out of 5 - we're overjoyed with your rating! Your great feedback says volumes, and we're happy to hear that we exceeded your expectations for your stay. It is visitors like you that make our hospitality journey so fulfilling. We look forward to your next visit, and in the meanwhile, we're here to make every stay with us as memorable as the previous.

2/10 - 너무 별로예요

Bo

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathtub drain plug didnt work, drawer under the tv was broke, mold growing near the mini fridge. Had a cockroach climbing on the wall, beds were uncomfortable (personal opinion). Will not be staying here again and I highly recommend looking at other hotels in the area because this one is not worth it.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 12일
Hello Thank you for your valuable feedback. We discussed internally and none of these concerns were brought to Front Desk's attention. We would have offered alternate options including refunding your entire stay. We take all feedback very seriously and try our best to address any matter immediately if they are indeed matter of concern.

10/10 - 훌륭해요

Bette

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2023년 12월 12일
Hi bette,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to see that you rated us 5 out of 5. Your satisfaction is our utmost priority, and we're pleased to have met your expectations during your visit. If there are any specific aspects of your stay that stood out to you or any areas where we excelled, we would love to hear more about it. Your comments provide valuable insights that help us continue to deliver exceptional experiences to our guests. We look forward to welcoming you back in the future for another outstanding stay.