Dear Guest: We are so sorry to hear the room was not up to par, we truly apologize for the smell and we are sure you are referring to the look of the shower. I can personally assure you it was clean. This particular shower was refurnished and it was supposed to be left unused for 24 hours but unfortunately was used way before, causing the shower to have its actual appearance. The cockroach issue is new to us, the previous guests staying failed to mention there was this problem in that room, but thank you for letting us know so we can take care of it immediately. We are glad we were able to help you with your questions. Thank you for your feedback. Definitely will help us to fix any and provide better lodging for our guests. Thank you so much for staying with us.

Dear Karla: City inspections are done randomly and by surprise. Never was our intention to cause you or any other guests any type of inconvenience. As for the cleanliness of your room, we apologize but we do not have wipes and we are sorry you found the room not to par with your standards, although the "dirt" happened to be a cleaning product applied to clean and make the surfaces shine. About the smoke smell in your room, unfortunately, some guests do not comply with rules and smoke inside the rooms and we charge for that. Regarding our staff smelling like smoke, every staff member who smokes is entitled, as long as they do not smoke in prohibited areas or interfere with their duties, to a smoke break, so sorry this was an inconvenience for you. Sometimes our guests are going through situations and if you can help in any way to make them feel just a little bit better, then is the right thing to do. We appreciate your feedback and thank you for staying with us.

Hello Traci,Thank you for choosing to stay at our Red Roof Inn York Downtown. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Dear Guest: We appreciate your kind words. Thank you so much for your feedback and for staying with us.

Dear Guest: We appreciate your kind words. Thank you so much for staying with us.

Hello Ray, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn York Downtown and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Michael,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YORK DOWNTOWN and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Guest: Ratings with comments help us know what our guests need or in what areas we can improve to provide a better service. We appreciate your business. Thank you for staying with us

Dear Guest: You can notice that all kinds of businesses use all kinds of protection no matter their location yet not expecting something bad to happen, we are sorry you felt that way. Happy to know you liked the cleanliness and bed in the room. We apologize for the parking and for everything you had to hear from neighboring room.Thank you for your feedback.

Hello James,Your review of the Red Roof Inn York Downtown was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Nicole. Our team at the Red Roof Inn York Downtown appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Dear Guest: We are thrilled to know you enjoyed your stay. We appreciate your feedback. Thank you so much for staying with us.

Dear Guest: Thank you for your feedback and for staying with us.

Dear Guest: Thank you for your feedback and for staying with us.

Dear Nicole,We are sorry to hear your recent experience at the Red Roof Inn York Downtown did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Dear Rachel: We are happy to hear you found the bed up to date and comfortable. We are sorry you did not inform our staff so they could assist you with the smell issue. We appreciate your feedback. Thank you for staying with us.

Dear Daniel. We appreciate your kind words. Our apologies for the tub issue and for letting us know. We appreciate your business. Thank you for staying with us.

Hello Peter, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn York Downtown and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YORK DOWNTOWN. At Red Roof we value you as our guest and welcome your 4/5 score. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that Red Roof is conveniently located to the Appell Center. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome, so your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Rada,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YORK DOWNTOWN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

Dear Debra, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn York Downtown. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Guest: We are so sorry about your impression of our property. We can assure you it is a safe place especially when we have an excellent surveillance system that covers even the back side of our building and our York City Police Department does regular rounds making sure that everything is in order. Hope you take the opportunity in the future to experience this for yourself. Thank you so much for your feedback.

Dear Guest: We are sorry we did not meet your expectations. We would like to apologize for any inconvenience you had during your stay. Your feedback helps us, although you are not specific in your comment as to what was "unclean", what looks or is "SHabby" and "seedy", as per your opinion, to improve our premises and service. Thank you so much for sharing and for staying with us.

Dear Guest: We appreciate your rating. We are glad you enjoyed your stay and we meet your expectations. Thank you so much for staying with us.

Dear Guest: We appreciate your kind words. Thank you so much for your feedback and for staying with us.

Dear Guest: We are so sorry we did not meet your expectations. Thank you for your feedback.

Dear Guest: We are thrilled to know you enjoyed your stay so much. We appreciate your kind words. Thank you for your feedback and for staying with us. Looking forward to having you next time you visit our city.

Dear Guest: We are sorry we did not meet your expectations.Thank you for your feedback.

Dear Guest: We are thrilled we met your expectations. Thank you so much for your rating and for staying with us.

Dear Heath: We are so sorry, we are unable to find you as a staying guest on our property but find you as a No-Show. Thank you.

Dear Guest: We appreciate your feedback and we are thrilled to know you enjoyed your stay and we meet your expectations. Thank you so much for staying with us.

Dear Guest: We apologize for any inconvenience you had during your stay. It is unfortunate you did not leave a comment to help us know and understand the nature of it. Thank you for staying with us.

Dear Guest: We are thrilled to know you had a good experience and we meet your expectations. Looking forward to having you back next time you visit York Downtown. Thank you so much for staying with us.

Dear Guest: We are thrilled to know you enjoyed your stay and you had a nice sleep in our comfortable bed. Thank you so much for your feedback and for staying with us.

Dear Guest: We appreciate your feedback. We are thrilled to know you enjoyed your stay and we meet your expectations. Thank you so much for staying with us. Looking forward to having you again, next time you visit York Downtown.

Dear Guest: We are thrilled you had a good stay. Thank you so much for your feedback and for staying with us. Looking forward to having you next time you visit York Downtown.

Dear Guest: Please accept ou sincerest apology. We have absolutely no control over some situations such as someone passing away while staying with us. As for people screaming and using profane language, we apologize but unfortunately, other than asking our guests to keep their voices down and not use profane language, there is so much we can do but sometimes remove them from our property if they do not comply with our policies, rules and regulations. Thank you so much for staying with us. We appreciate your business

Dear Guest: We are so sorry to know you felt that way. Please accept our sincerest apology for the inconvenience. Our designated area to smoke is the parking lot and sometimes it seems a little crowded but once they finish they return to their rooms or continue on their way. Thank you so much for your feedback.

Dear Guest: We are thrilled you enjoy your stay and we meet your expectations. Looking forward to having you next time you visit our city. Thank you for staying with us.

Dear Mr. Moody: We are sorry but we are unable to find any evidence that points to you as guest checking in and staying with us. We found you made 2 reservations that were not in our system due to the fact that we were sold out, we did not have rooms available. As we explained to you that night, if the situation was that we had rooms available for rent but your reservations were not in our system, we would have absolutely worked out the situation in a favorable way for you. Unfortunately, not having rooms available made it impossible to accommodate you. We apologize for the inconvenience.

Dear Guest: We are so happy you enjoyed your stay and we appreciate your kind words. Thank you for staying with us, we are glad we meet your expectations. Looking forward to having you again next time you visit York Downtown.

Dear Guest: Thank you for your feedback. Thank you for staying with us.

Dear Guest: We apologize for this situation. The adjoining door was left open by mistake but we can assure you, you were in no danger at any moment. Have you informed us about it, we would have closed the door. This door leads to a housekeeping room, not to another guest room. We suggest if there is any situation during your stay, it must be informed to Front Desk immediately so we can assist or correct it. We apologize for this inconvenience. We appreciate your business. Thank you for staying with us.

Dear Guest: Thank you so much for your feedback. We are so happy and glad that we met your expectations and that you had an enjoyable stay. As always, it was our pleasure having you. Looking forward to having you again next time you visit our town. Thank you so much for your feedback. We appreciate your business.

Dear Guest: We appreciate you chose us for your mother's stay. Thank you for your feedback.

Dear Melissa: We are so happy and glad you had such an enjoyable stay and we met your expectations. Thank you for your suggestion. We look forward to having you back next time you revisit York Downtown.Thank you so much for staying with us.

Dear Guest: We are so sorry there was no alarm clock available. If you needed a wake-up call, we would have arranged one for you. Our cable boxes sometimes lose signal but are not broken. We apologize. We are glad you found the bed comfortable. We appreciate your business. Thank you for your feedback and for staying with us.

Dear Guest: We appreciate your kind words and we are happy to know you enjoyed your stay and we meet your expectations. It was our pleasure. Looking forward to having you back next time you visit York Downtown.

Dear Guest: We are sorry for any inconvenience. Some guests are loud and forget they are staying at a hotel. The type of room you stayed in, does not come with a hair dryer, nevertheless, we have hair dryers at our Front Desk for our guest's convenience. Showers are standard size for the square footage available in our bathrooms. We appreciate your business. Thank you for your feedback and for staying with us.

Dear Guest: Although you are not specific about any inconvenience you had during your whole stay, arriving on October 23 as a secondary guest and then renewing your stay on a daily basis, under your name on October 25 until your check-out on October 26 staying in the same room, and having no record of any issue, we apologize for any inconvenience. Thank you for your feedback and for staying with us.