리셉션

스프링힐 스위트 바이 메리어트 해리스버그 허시 여행 후기

3 out of 5
스프링힐 스위트 바이 메리어트 해리스버그 허시
15 Capital Drive, at I-81 Progress Avenue Exit 69, Harrisburg, PA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 729개 이용 후기 중 405개" "
평점 8 - 좋아요. 729개 이용 후기 중 214개" "
평점 6 - 괜찮아요. 729개 이용 후기 중 49개" "
평점 4 - 별로예요. 729개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 729개 이용 후기 중 22개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

준홍

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
완벽한 휴식처
피곤함에 도착한 호텔 깨끗해서 만족, 넓어서 만족

6/10 - 괜찮아요

Taryn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was great, unfortunately pool was closed for maintenance and we had a very disappointed toddler.
2024년 4월에 1박 숙박함
답변 제공: Taylor 님, 2024년 4월 24일
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your room, however please accept our apologies for the pool not being open. Due to the busy weekend we had, we made the decision to close the pool so that our maintenance team would be able to clean it thoroughly and treat it properly. We realize this was inconvenient, and for that we apologize. However, we hope this does not discourage you from choosing to stay with us again if your travels ever bring you back to the Harrisburg area. Thank you again for your feedback. Have a wonderful day and safe travels!

10/10 - 훌륭해요

Tricia

가족 여행
Our stay was great.
2024년 4월에 3박 숙박함
답변 제공: Taylor 님, 2024년 4월 22일
Thank you for taking the time to share your positive experience with us. We are so happy to hear that you enjoyed your stay! We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent for families.
2024년 4월에 1박 숙박함
답변 제공: Scott 님, 2024년 4월 15일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Rosalie

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: Taylor 님, 2024년 4월 7일
Thank you for sharing your positive experience with us! We are happy to hear that you enjoyed our complimentary breakfast. We hope we have the opportunity to host you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels.

8/10 - 좋아요

Claude

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
EXCELLANT NOUS AVONS AJOUTER UNE DEUXIEME NUIT. RESTER 2 JOURS.
2024년 3월에 1박 숙박함
답변 제공: Taylor 님, 2024년 4월 7일
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your time with us enough to add a second night to your stay! Should your travels bring you back to the Harrisburg area, we look forward to hosting you again! Have a wonderful day and we wish you safe travels!

10/10 - 훌륭해요

Ann 님, Westport Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wednesday night social was great. Quiet & comfortable room
2024년 3월에 1박 숙박함
답변 제공: Taylor 님, 2024년 4월 7일
Thank you for sharing your positive experience. We are happy to hear that you enjoyed your stay with us. We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 - 훌륭해요

Mary

연인과의 여행
Clean and convenient. Great room.
2024년 3월에 1박 숙박함
답변 제공: Scott 님, 2024년 4월 4일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always convenient, clean and confortable.
2024년 3월에 2박 숙박함
답변 제공: Scott 님, 2024년 4월 1일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was close to lobby. Very loud.
2024년 3월에 1박 숙박함
답변 제공: Scott 님, 2024년 3월 25일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Terry 님, Northborough

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great space.
2024년 2월에 1박 숙박함
답변 제공: Scott 님, 2024년 3월 1일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and front desk receptionist was friendly and welcoming.
2024년 2월에 1박 숙박함
답변 제공: Taylor 님, 2024년 2월 3일
Thank you for sharing your positive experience with us. We are happy to hear that you enjoyed your stay! We hope to welcome you again, should your travels bring you back to the Harrisburg area. We wish you safe travels on all of your future endeavors.

8/10 - 좋아요

Jose A.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 12월에 5박 숙박함
답변 제공: Scott 님, 2024년 1월 15일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

6/10 - 괜찮아요

Nikolay 님, Ocean Pines

2024년 1월에 2박 숙박함
답변 제공: Scott 님, 2024년 2월 5일
Thank you for leaving us some insight into your recent stay with us. We are happy to hear that you enjoyed much of your stay. We are sorry to see that some parts were less then desired. We do our absolute best to ensure all of our guest get the most out of each and every stay and apologize for missing the mark this time. We hope we have the opportunity to have you stay with us again while in the Harrisburg area to show you we can exceed those expectations. Thank you again for taking a moment and safe travels.

10/10 - 훌륭해요

Mary

2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 12일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 8일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Ellen

Best accommodation from coast to coast
My husband and I have been driving home cross country, from LA to Downeast Maine. This was by far the best hotel accommodation of the past week: great room layout, tasteful decor, very friendly and helpful staff.
2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 8일
Thank you for taking a moment to leave us some feedback from your most recent stay. I do not think you understand how much this means to my team and I. We work tirelessly to make sure the hote is clean and in good condition. We make a point as leaders to choose our team for their personality as we can teach anything but not how we treat one another. We are thrilled you enjoyed your time here and hope to see you again while in the Central PA area. Thank you again for your feedback and safe travels.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 8일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Jesse

2024년 1월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 8일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Taiza

2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 5일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Richard 님, Worcester

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleanest and most comfortable place in Harrisburg.
2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 2일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

8/10 - 좋아요

Doreen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2024년 1월 2일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Passing through
Passing through on our way home to New England for the holidays. This is the second time we’ve stopped here and the service is great and consistent. Hotel is clean, beds are comfy, and the breakfast is good.
2023년 12월에 1박 숙박함
답변 제공: scott 님, 2023년 12월 22일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to see returning faces time and time again. I know my team will be thrilled about your comments on a job well done. This means more then you know. Thank you again for your feedback, safe travels, and happy holidays.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, spacious rooms that were clean. The breakfast was delightful.
2023년 12월에 1박 숙박함
답변 제공: Scott 님, 2023년 12월 5일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Ryan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely professional staff and beautiful setting
2023년 11월에 1박 숙박함
답변 제공: Scott 님, 2023년 11월 28일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Lois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the large handicapped accessible room. The bed was comfortable with four nice pillows. I think its time for the winter comforters though. The front desk person was very nice and answered all my questions. There is breakfast in the morning and an evening bar for those who wish to partake.
2023년 11월에 1박 숙박함
답변 제공: Scott 님, 2023년 11월 22일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled you enjoyed your time with us from the front desk at check in all the way to breakfast the next morning. Unfortunately we do not have winter comforters but we would have been more then happy to give you another blanket had we known you would like another one. We are thrilled the the staff was able to leave a grand impression on you. I know it goes a long way with them as they work very hard to make sure our guest feel as if they are in their home away from home. Thank you again for your feedback and safe travels!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right off the highway, but pretty quiet anyway. Great beds and couch with trundle bed option. Nice interior design.
2023년 11월에 1박 숙박함
답변 제공: Scott 님, 2023년 11월 21일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Sona 님, Sugarland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property!
2023년 11월에 1박 숙박함
답변 제공: Taylor 님, 2023년 11월 16일
Thank you for taking the time to share your positive experience. We are happy to hear that you enjoyed your stay with us! We hope we have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 - 훌륭해요

Anita or Archibald

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Scott 님, 2023년 11월 13일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Taylor 님, 2023년 11월 6일
Thank you for sharing your positive experience. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels!

10/10 - 훌륭해요

leandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buenl
2023년 10월에 1박 숙박함
답변 제공: Taylor 님, 2023년 11월 4일
Thank you for taking the time to share your positive experience. We are happy to hear that you enjoyed your stay with us! We hope that we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels!

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 숙박 시설 상태 및 시설
Business stay
Great business stay hotel. clean . convenient and great service.
2023년 11월에 1박 숙박함
답변 제공: Taylor 님, 2023년 11월 4일
Thank you for taking the time to share your positive experience. We are happy to hear that you enjoyed your stay with us! We hope that we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day and safe travels!

8/10 - 좋아요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Taylor 님, 2023년 10월 31일
Thank you for sharing your positive experience with us. We are happy to hear you enjoyed your stay! We hope we have the opportunity to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

10/10 - 훌륭해요

Virginia 님, Northport

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Scott 님, 2023년 10월 17일
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and a great rate. Our kids enjoyed the pool and breakfast was good. Very clean hotel.
2023년 9월에 1박 숙박함
답변 제공: Taylor 님, 2023년 10월 4일
Thank you for sharing your positive experience with us. We are so happy to hear how much you and your family enjoyed your stay! We hope to have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. We wish you safe travels on all of your future endeavors. Have a wonderful day!

10/10 - 훌륭해요

Barron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Taylor 님, 2023년 10월 4일
Thank you for sharing your positive experience. We are happy to hear you enjoyed your stay with us! We hope we have the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

8/10 - 좋아요

Sandy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff was friendly and responsive. The hotel lobby was lovely and the complimentary breakfast was decent. The suite that we stayed in was clean and spacious, though the soundproofing wasn’t great as we could hear kids in the room above us running back and forth. We also received stained towels, one of them appearing to be a blood stain.
2023년 9월에 1박 숙박함
답변 제공: Taylor 님, 2023년 10월 4일
Thank you for your review. I am glad to hear that overall, your experience was positive. I apologize for the noise disturbances you experienced, we hope they weren't so bad as to discourage you from staying with us again. I am disappointed to hear about the stained linens you received, and for that I sincerely apologize. I will be sharing this with our Executive Housekeeper to make sure that the proper methods are being utilized in our housekeeping department. Thank you again for sharing your feedback with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

2/10 - 너무 별로예요

Lyne

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Very noisy, not soundproof hotel. We could hear the neighbor upstairs a lot. Ceiling cracking noise also.
답변 제공: Taylor 님, 2023년 10월 4일
Thank you for taking the time to share your experience. Your experience is below our standard. It is our hope that all of our guests have a relaxing and enjoyable stay, and I am sorry to hear that was not the case for you. We would have been more than happy to move your room for you. Should you choose to stay with us again, please do not hesitate to request a room on a higher floor and we will do our best to fulfill the request. Thank you again for providing your feedback. We apologize again for the poor experience, but thank you for bringing these matters to our attention. We wish you safe travels on all of your future endeavors.

8/10 - 좋아요

Thomas

2023년 9월에 3박 숙박함
답변 제공: Scott 님, 2023년 10월 10일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Scott 님, 2023년 9월 20일
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.

10/10 - 훌륭해요

Elizabeth

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, awesome staff!
2023년 6월에 7박 숙박함
답변 제공: Taylor 님, 2023년 9월 18일
Thank you for sharing your positive experience with us. We are so happy to hear that you enjoyed your stay! We will be sharing your review with our team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

4/10 - 별로예요

Christopher

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Set up of room was weird. Bed was not comfortable. Bathroom door was broken and soap dispenser in shower was broken. The hotel was very clean and staff was very nice
2023년 9월에 1박 숙박함
답변 제공: Taylor 님, 2023년 9월 11일
Thank you for taking the time share your experience with us. Your experience is below our standard. We are very happy to hear that you found our staff to be pleasant and the hotel clean, however I am sorry to hear of the issues you had in your room. It is our hope that all of our guests have a relaxing and enjoyable stay is a comfortable room, and I am sorry to hear that we did not meet expectations. I will be informing our maintenance team of the broken door and soap dispenser to make sure they are no longer a problem for any of our future guests. We hope these issues do not discourage you from considering to stay with us again in the future. Should you choose to do so, we will do everything within our power to make sure we not only meet but exceed your expectations. Thank you again for providing us with your feedback. We wish you safe travels on all of your future endeavors!

8/10 - 좋아요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태
It was noisy. Hotel built on the highway. Couldn’t leave the window open. Nothing great about the stay it was just average.
2023년 8월에 3박 숙박함
답변 제공: Taylor 님, 2023년 9월 9일
Thank you for taking the time to share your experience with us. We apologize for your stay being disturbed by the highway noise. Unfortunately there is little that can be done, however we do offer ear plugs for any guests who may need them. Should you choose to stay with us again, please do not hesitate to request a room on the nonhighway side of the building, and we will do our best to fulfill that request. Thank you again for sharing your experience with us. We wish you safe travels on all of your future endeavors!

10/10 - 훌륭해요

Kimberly

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and Quiet
2023년 9월에 2박 숙박함
답변 제공: Taylor 님, 2023년 9월 5일
Thank you for sharing your positive experience. We are happy you found your stay peaceful and the environment clean. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Noisy Hotel
Hotel was very loud and we were unable to get a good nights sleep. Between the highway noise and all of the loud jumping noise from the room above us we got no sleep. When we told the girl at the desk about the issues, she looked up the room above us and said, “ Oh yes I see why.” However, there was no apology and nothing more said about the poor level of service. We are very surprised for a Marriott Hotel the poor level of service we received.
2023년 9월에 1박 숙박함
답변 제공: Taylor 님, 2023년 9월 9일
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. It is our hope that all of our guests have a restful stay, and I am sorry to hear that was not the case for you. We would have been more than happy to move you to a quieter room, that way you could have had a much more peaceful evening. Unfortunately, I am not able to discount your stay due to the fact that it was booked as an advanced deposit through a third party. However, if you have a Marriott BonVoy membership I would be more than happy to gift you 6,000 BonVoy points as an apology for the poor experience. Please feel free to email me directly to confirm the information if you have a Marriott account that I can assign the points too. I apologize again for the poor experience, but thank you for bringing this to our attention. We wish you safe travels on all of your future endeavors!

10/10 - 훌륭해요

gerardo

아이를 동반한 가족 여행
좋아요: 청결 상태
Nice service
2023년 9월에 2박 숙박함
답변 제공: Taylor 님, 2023년 9월 5일
Thank you for sharing your positive experience. We are happy you enjoyed our services, and we hope we get the opportunity to welcome you again when your travels bring you back to the Harrisburg area. Have a wonderful day!

4/10 - 별로예요

Amy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Scott 님, 2023년 9월 1일
Thank you for leaving us some insight into your recent stay with us. We are happy to hear that you enjoyed much of your stay. We are sorry to see that some parts were less then desired. We do our absolute best to ensure all of our guest get the most out of each and every stay and apologize for missing the mark this time. We hope we have the opportunity to have you stay with us again while in the Harrisburg area to show you we can exceed those expectations. Thank you again for taking a moment and safe travels.

8/10 - 좋아요

Darnell

가족 여행
No change in breakfast was terrible
2023년 8월에 6박 숙박함
답변 제공: Scott 님, 2023년 8월 29일
Thank you for taking a moment to leave us some feedback from your most recent stay with us. We are sorry you did not find breakfast to be to your liking. I know on our busier days. we serve what is easiest to keep up with so we do not fall behind. The last thing we want to do is to have a buffet with no product since we are making more complex items. I hope this did not deter you from enjoying the rest of the amenities we have to offer. We take all feedback as a way to improve and we hope that you give us an opportunity to show you that we cannot only meet but exceed your expectations. Thank you again for your feedback and safe travels.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel at a great price
The hotel was clean, the bed was comfy and housekeeping was attentive to my needs. One side of the hotel is noisy due to proximity to Route 81. Otherwise, it's very quiet.
2023년 8월에 6박 숙박함
답변 제공: Taylor 님, 2023년 8월 29일
Thank you for taking the time to share your positive experience. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!

8/10 - 좋아요

David

2023년 8월에 1박 숙박함
답변 제공: Taylor 님, 2023년 9월 18일
Thank you for sharing your positive experience with us. We hope to welcome you again, should your travels bring you back to the Harrisburg area. Have a wonderful day!