숙박 시설의 전망
예약 가능 여부 확인

햄프턴 인 & 스위트 뉴어크 - 해리슨 - 리버워크 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 뉴어크 - 해리슨 - 리버워크
100 Passaic Ave, Harrison, NJ

이용 후기

6.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 307개" "
평점 8 - 좋아요. 1002개 이용 후기 중 185개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 173개" "
평점 4 - 별로예요. 1002개 이용 후기 중 150개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 187개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Yunhee

출장 여행
좋아요: 직원 및 서비스
얼음통도 비치되있지않았고 커피포트는 고장나있고 코로나로인해 청소는 매일안한다니까 그건 어쩔수없었지만ᆢ
2021년 9월에 2박 숙박함
답변 제공: Justine - Front Office Manager 님, 2021년 9월 22일
Please accept my apology for any inconvenience we may have caused you during your stay with us. We certainly did not deliver the service and quality you would expect from the Hampton Inn & Suites Harrison and were not pleased with the service we have provided. I expect all guest service agents to follow up with each guest to ensure our valued guests are satisfied with their accommodation. We are working on getting on a better way to communicate with our guests from the staff. I would like to use your situation as a training tool for our entire staff. I would like to thank you for bringing this situation to my knowledge. Our mission is to "Impress the Guest" and in your case, we failed to do that. I will use this as a training opportunity with the rest of our staff to improve our service and learn from our mistakes. We want to offer the best service possible, and responses, from our guests, help us to accomplish that. Thanks again for your understanding. I hope you will give us another opportunity to demonstrate the quality and service we are capable of providing.. Once again please accept my sincere apologies for my entire staff.

10/10 - 훌륭해요

Jesus

연인과의 여행
좋아요: 편의 시설/서비스
.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely place to stay
2024년 4월에 1박 숙박함

8/10 - 좋아요

Okada

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good.
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Nicole

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Bathroom sink in my room was loose almost broken. The fact that they wanted us to pay $20 a day for parking there was unbelievable I’ve never had to pay a hotel to park there if I’m getting a room. I had to park my car on the street where anything could have happened to it. I will never stay at that hotel again!
2024년 4월에 1박 숙박함

4/10 - 별로예요

Anel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Nimatullah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank for the service
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sebastian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Sebastian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sheena

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Walter

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff, easy to get to where we were going. Clean room. I wasn’t aware that a train was right next to the hotel which made it a little noisy but not enough for me not to suggest this hotel to others.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

I-Chun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean room
2024년 3월에 1박 숙박함

8/10 - 좋아요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good experience, staff was friendly and accommodating.
2024년 4월에 4박 숙박함

4/10 - 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

Cameron

연인과의 여행
좋아요: 편의 시설/서비스
check out. And the deposit as well for property damages that didnt show up until after i reserved the room. These things need to be clearly and bold Print in the description before people book, reserve or buy these rooms. If i didnt come i wouldve been charged full price because i couldnt cancel booking after seeing the extra charges. Parking for a hotel that didnt have any avaiable spots is outrageous. Im forced to pay for something i didnt use and wasnt even avaiable. Then the back door doesnt even work
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Sylvia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfy bed…slept like a baby
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Suzanne 님, Andover

출장 여행
별로예요: 직원 및 서비스
Rooms were nice and clean. No bar - hasn’t been for 3 months. River facing rooms are noisy given the proximity to the railways tracks and training constantly going by. Tissue box was empty in room and coffee station lights were both out. Seems like there were limited staff on duty. I only ever saw 2 people at once. Waited 10 minutes for someone to help me check out.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

sara

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice hotel for what we wanted to do
2024년 4월에 1박 숙박함

4/10 - 별로예요

Stephen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was like stepping back in time to the 1980s and the bed linen perhaps hadn't been changed since then. Decor within dated, carpets unhoovered, bed linen soiled and I made the grave error looking under the bed. Drinking water points did not work in the lobby area, The hot breakfast was warm at best and the fresh fruit was probably fresh 3 weeks ago. A big positive was the friendly and helpful check in clerk who went above and beyond. The area around the hotel wasn't too bad, a Popeye's and Dunkin directly across as well as a gas station on the corner. Steady 15 or 20 minutes walk into Newark and lovely views of the river and train tracks from the room. 1 nights stay was more than enough and thankfully only used as a base for the Devils hockey game.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Denise

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Upon checking into our room, the blind and drapes were broken so they could not be closed. Had to switch rooms. Tile floor was sticky, carpet looked poorly vacuumed, bedding was clean, woluld avoid staying here if at all possible.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Theresa

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room next to a train
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Asia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
my room wasn’t cleaned. the pillows and blankets were dirty and visibly in need of an actual wash. the shower head and microwave were filthy. there were coffee splatters on the walls and floating shelves. my room also had an ant infestation, which i only found out after i went to sleep and woke up to them dancing on my covers. parking was a nightmare. the parking lot for the hotel only has limited spaces (WHICH YOU HAVE TO PAY FOR SEPARATELY ON TOP OF YOUR ROOM). once they run out of spaces (you paid for), they will send you to a sketchy overflow lot down the street with no security or cameras. save yourself the trouble, and just don’t.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Patricia

가족 여행
별로예요: 청결 상태
.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Jiani

좋아요: 직원 및 서비스, 편의 시설/서비스
Heard large fight outside window during the middle of the night. Disruptive to sleep.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Janel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
I like that it was clean
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Laís

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Eric 님, Montréal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Merci
2024년 4월에 1박 숙박함

4/10 - 별로예요

Julian

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Danielle

좋아요: 직원 및 서비스
별로예요: 청결 상태
We only had one night booked, and had an event to attend so our stay was very quick. The room, which I did not realize until we arrived back late Thursday night, was definitely dirty. Urine around the base of the toilet, carpets did not look vacuumed at all. We were absolutely exhausted and the beds looked clean, so I did not report this to the front desk. Our room was also incredibly noisy because of the train. I would never stay there again.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Laura

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The train passing was a little noisy.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Trisha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in process was terrible. It seems there is limited staff and there was a line of people waiting to check in. Also I had to pay $20 to park and there was no parking. My daughter and I went to a concert and when we got back the lot was over filled. The front desk staff did not have a parking solution and tried to send me to another lot 4min away. The security guard went to check the situation and made myself and another gentleman aware they actually have an overflow parking lot down the street for the hotel. Front desk associates were either not aware or didn’t care to tell any guests. I had to park down the street at 11pm with a little girl. I also had to ask for a parking pass so I didn’t get towed. All the things a hotel should already be handing out. It was complete chaos and would never stay again. If they know parking is an issue one they shouldn’t charge and second they should have a back up plan prior to guests being upset and having to drive around town looking for parking. Overall the place was very unprofessional and very unorganized. I have never seen so many upset guests in a hotel lobby. I wouldn’t have just went home if it wasn’t a 3hr drive late at night.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tara

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Edwin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
👍👍👍
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice view, friendly staff, convenient location

2/10 - 너무 별로예요

Dorothy 님, Harrison

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Otoniel

별로예요: 직원 및 서비스
The bed is not comfortable and day changing for parking
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

8/10 - 좋아요

Rory

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was AMAZING, rate was fair, breakfast was nice! My only ‘gripe’, if any- the appliances were kind of beat! (my kitchen sink almost became detached from trying to turn the nozzle!)- otherwise, clean room, pleasant stay! I’d definitely return! Thanks again
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

10/10 - 훌륭해요

luis

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Mario

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was no water yo make coffee and at 9:15 they woke me up by knocking and opening the dor for cleaning never again sorry
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

2/10 - 너무 별로예요

Enrique

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Saugat

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean, convenient, offered breakfast. Location was a mile away from train station. I requested a room change which was not accomodated. That was the only sad part about the stay. Everything else was great !
2024년 3월에 2박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

10/10 - 훌륭해요

Eriscar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 2월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

10/10 - 훌륭해요

Magda

가족 여행
좋아요: 편의 시설/서비스
everything
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

8/10 - 좋아요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lack of parking
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s was clean and convenient location
2024년 3월에 2박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

6/10 - 괜찮아요

JOHN

연인과의 여행
좋아요: 편의 시설/서비스
Property needs some maintenance. Window blind did not work. Although the room had an ice bucket, I had to go down to 1st floor from 5th to get ice.
2024년 3월에 1박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.

6/10 - 괜찮아요

Mary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The amenities in the hotel was outdated or not in service. The first room we were given had this horrible smell to it so we had to request a room change. Overall, ok for a quick stay.
2024년 3월에 2박 숙박함
답변 제공: RCJ 님, 2024년 3월 26일
Thank you for taking the time to offer a response regarding the Hampton Inn Harrison Riverwalk.