테라스/파티오

오요 더 더글라스 호텔 여행 후기

3 out of 5
오요 더 더글라스 호텔
2 Grange Road, Hartlepool, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 219개 이용 후기 중 61개" "
평점 8 - 좋아요. 219개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 219개 이용 후기 중 35개" "
평점 4 - 별로예요. 219개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 219개 이용 후기 중 30개" "

8.0/10

청결 상태

7.6/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

4/10 - 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NOT passable. Worst hotel I've stayed in.
Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
2023년 10월에 3박 숙박함

6/10 - 괜찮아요

Bill

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
2023년 10월에 1박 숙박함
답변 제공: Dew 님, 2023년 11월 6일
Hey, Bill! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi

4/10 - 별로예요

Steve

출장 여행
별로예요: 숙박 시설 상태 및 시설
Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
2023년 10월에 1박 숙박함
답변 제공: Joey 님, 2023년 11월 6일
We are sorry to hear about your experience, Steve! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
2023년 10월에 1박 숙박함
답변 제공: Barbara 님, 2023년 11월 6일
Thanks for the positive rating, David! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

6/10 - 괜찮아요

Darren

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
2023년 10월에 1박 숙박함
답변 제공: Dewi 님, 2023년 11월 6일
It seems that you are not completely satisfied with our services, Darren! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Dewi

10/10 - 훌륭해요

Faisal

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience!
Great stay and good prices, good amenities nearby as well.
2023년 10월에 2박 숙박함
답변 제공: Joey 님, 2023년 11월 6일
Hi, Faisal! We are elated to know that you liked our services. Regards, Joey

2/10 - 너무 별로예요

Dan

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
2023년 10월에 1박 숙박함
답변 제공: Tim 님, 2023년 11월 6일
Hi, Dan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 - 너무 별로예요

Matthew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

8/10 - 좋아요

Neil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All ok
2023년 9월에 2박 숙박함

8/10 - 좋아요

STEPHEN

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
2023년 8월에 2박 숙박함
답변 제공: Ava 님, 2023년 9월 12일
Apologies for the problems you had faced, Stephen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ava

6/10 - 괜찮아요

Richard

출장 여행
별로예요: 숙박 시설 상태 및 시설
Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
2023년 8월에 1박 숙박함
답변 제공: Joey 님, 2023년 9월 12일
Thank you so much for the positive rating, Richard! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 - 너무 별로예요

June

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태
Good location and was walkable to town
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Danielle

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely disgusting! room hadnt been clean empty bottle of vodka left in room from previous person. Dead flys stuck to wall used sugar packets left on floor. Stained carpets all round dirty room. Bathroom walls cracked. No bar or restaurant open. Will not be returning!
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Elizabethanne

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Ann

좋아요: 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Eva 님, 2023년 7월 25일
Hi, Ann! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

2/10 - 너무 별로예요

Cynthia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't recommend this hotel to anyone
Only ever talked to the owner by phone, who sent me a text with a room number, to find someone else in that room. Rang up again and he sent a second text for a different room. No towels or cups in the room, rang up again, and we found them left outside our door on our return but only 1 large towel and 1small, and cardboard cups. No hot water at all, in sink or shower for the 2 days we were there. TV remote not working. Other people in other rooms had the same problems - see photo
2023년 7월에 2박 숙박함
답변 제공: Barbara 님, 2023년 7월 15일
Hello, Cynthia! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

8/10 - 좋아요

Christopher

2023년 7월에 1박 숙박함
답변 제공: Noah 님, 2023년 7월 15일
Thank you for your appreciation, Christopher! We hope to give you a consistent service every time. Regards, Noah

4/10 - 별로예요

Petter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Skittent. Dørhåndtak på baderomm rom falt av.
2023년 7월에 1박 숙박함
답변 제공: Barbara 님, 2023년 7월 15일
Thank you for your appreciation, Petter! We hope to give you consistent service every time. Regards, Barbara

2/10 - 너무 별로예요

Patrick

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel should be closed down as is not fit for purpose our room was flood on the first morning i got up and no electricity they moved us to another bedroom and the water was starting to come in to that one aswell they then moved us to another one where the toilet was not fixed to the flooring and was leaking aswell the hotel is filthy. My sister-in-law room they had no hot water another person in room 4 had no hot water and no electricity i have videos and photos. And im looking for a full refund
2023년 6월에 3박 숙박함
답변 제공: Ammy 님, 2023년 7월 15일
Apologies for the problems you had faced, Patrick! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - 너무 별로예요

JAMES

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I Wish i Slept in my Car it would've been Cleaner and more Comfortable than this Doss House the Headboard had been Ripped off the Wall 4" Holes where it Should've Been Dirty Marks on the Wall where People had Rested their Head obviously it had been missing from the wall for some time as it was stuck down the side of the Bed the Pillows where cheap flat and Nasty i had to use my Jacket to bulk it up the Toilet/Shower Room was a Joke Black Mould all around the foot Basin and up the Wall you wouldn't wash your dog in it incase you caught something The Towel Stand heated Rail Drier was coated with Rust and Flaking Grime the Toilet i used i actually thought my Kidneys had packed in only to discover it was black and had never seen Bleach in years also the Toilet was made for a Child as I'm 6'4" i thought i was Chinese as i was basically sitting on the Floor Squatting the Coffee Cup was Disgusting scale marks of Old Tea /Coffee i Drank Water that i Had didnt Dare look in the Kettle incase something jumped out at me also i paid £41 for a Single No Breakfast No Staff the Place is a Shambles if i was the Owners i would Sack on the Spot the Cleaners not fit for purpose and employ someone who knows how to Clean they should be ashamed of themselves I Just Wished i had Taken Photographs But i know i will never set foot in that place again also No Car Parking Park at your Own Risk
2023년 6월에 1박 숙박함
답변 제공: Ammy 님, 2023년 7월 15일
Hi, James! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 - 별로예요

Thomas

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
2023년 6월에 2박 숙박함
답변 제공: Ammy 님, 2023년 7월 15일
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - 너무 별로예요

Alan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Ammy 님, 2023년 7월 15일
Hi, Alan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 - 좋아요

David

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Peter

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Barely adequate
I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
2023년 5월에 1박 숙박함
답변 제공: Ava 님, 2023년 5월 18일
Something like this should not have happened, Peter! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

10/10 - 훌륭해요

Katie

2023년 5월에 1박 숙박함
답변 제공: Lisa 님, 2023년 6월 3일
Thanks for taking out your valuable time to rate us, Katie! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 - 좋아요

Andrew

2023년 4월에 1박 숙박함

4/10 - 별로예요

Timothy

2023년 4월에 1박 숙박함
답변 제공: Lisa 님, 2023년 4월 12일
Hi, Timothy! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 - 너무 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
2023년 3월에 1박 숙박함
답변 제공: Eva 님, 2023년 3월 15일
Hi, Mark! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Eva

4/10 - 별로예요

PAUL

2023년 2월에 2박 숙박함
답변 제공: Lisa 님, 2023년 2월 14일
Hi, Paul! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 - 너무 별로예요

Luke

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 1월에 1박 숙박함
답변 제공: Eva 님, 2023년 2월 7일
Hi, Rachael! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 - 훌륭해요

Svein Ola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Value
Effective. Good bed. Good Wifi. Clean.
2022년 12월에 1박 숙박함
답변 제공: Eva 님, 2023년 1월 4일
Heartfelt gratitude for sharing this, Svein Ola! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Eva

2/10 - 너무 별로예요

Michael 님, MORPETH

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On arrival windows wide open. Freezing cold. This was to try and get rid of the smell of damp. Black mould on the walls. No cover on the light. Door handles snapped off. Unable to lock window. No hot water pressure. Lates of dust on bed head. Seat threadbare. No one on reception no staff available on phone. I left. Has to be the worst hotel I’ve ever been in.
2022년 11월에 1박 숙박함
답변 제공: Ammy 님, 2022년 11월 23일
Hi, Michael! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 4박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Thanks for the positive rating, Kevin! Hope to welcome you again soon. Regards, Noah

2/10 - 너무 별로예요

david

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, David! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 - 괜찮아요

William

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2022년 9월에 4박 숙박함
답변 제공: Ammy 님, 2022년 11월 19일
Hi, William! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

8/10 - 좋아요

Issac

2022년 9월에 1박 숙박함
답변 제공: Greta 님, 2022년 9월 19일
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

4/10 - 별로예요

Will

좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
In the middle of a badly needed refurb.
The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
2022년 8월에 1박 숙박함
답변 제공: jane 님, 2022년 8월 23일
Sorry for the hassle you faced, Will! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 - 괜찮아요

PAUL

2022년 8월에 1박 숙박함
답변 제공: Arthur 님, 2022년 8월 17일
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 - 너무 별로예요

brett

출장 여행
별로예요: 직원 및 서비스
Unacceptable customer service
I got there, knowone to greet us, they couldnt find our booking, so we had to find another hotel last minute, paying extra money we did not budget for. At 2am the hotel emailed, stated they could not facilate a room, and now after 6 days I am still trying to get our money back.
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Robert

2022년 7월에 1박 숙박함
답변 제공: Ammy 님, 2022년 8월 19일
Thanks for the positive rating, Robert! Hope to welcome you again soon. Regards, Amelia.

4/10 - 별로예요

Brian

2022년 7월에 1박 숙박함
답변 제공: Ammy 님, 2022년 7월 27일
Hi, Brian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 - 별로예요

Dale

별로예요: 청결 상태, 직원 및 서비스
2022년 7월에 1박 숙박함
답변 제공: Greta 님, 2022년 9월 19일
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room not clean, fire alarm went off at 5.30am, everyone standing outside for half an hour, tried calling both numbers for the hotel and out of hours, no one answered or called back, after an hour standing in the rain with obviously no staff on site we re entered the building potentially risking our lives and got our bags and left, we continued our sleep in the vans… I’m presuming they’re housing homeless as young kids were partying till around 3am in one of the rooms, very noisy - absolutely no good when you need to sleep and have work the next day
2022년 5월에 2박 숙박함
답변 제공: Simon 님, 2022년 7월 10일
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

6/10 - 괜찮아요

Charmaine

가족 여행
좋아요: 청결 상태
2022년 4월에 2박 숙박함
답변 제공: Ammy 님, 2022년 5월 6일
Hi, Charmaine! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
STAY AWAY
There was exposed wires and screws sticking out of the wall. Silver fish in the shower and toilet. We refused to use the sink in case there as well. The beds had sheets with stains and the bed was broken. Absolutely awful stay. Wouldn’t recommend
2022년 4월에 1박 숙박함
답변 제공: Cheshta 님, 2022년 4월 12일
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 - 너무 별로예요

Steinar

2022년 3월에 1박 숙박함
답변 제공: Ammy 님, 2022년 3월 12일
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.