야외 수영장
예약 가능 여부 확인

쇼어스 앳 와이콜로아 여행 후기

3.5 out of 5
쇼어스 앳 와이콜로아
69-1035 Keana Pl, Waikoloa, HI

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 254개 이용 후기 중 89개" "
평점 8 - 좋아요. 254개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 254개 이용 후기 중 38개" "
평점 4 - 별로예요. 254개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 254개 이용 후기 중 13개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Myunghun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
하와이 가족여행지
가족이 지내기에 적합한 형태, 깨끗한 관리가 좋았음.
2018년 6월에 3박 숙박함
답변 제공: Jenny 님, 2018년 6월 19일
Thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 깨끗한 집같은 곳
빅아일랜드에서 현지 생활처럼 4박을 하고 왔습니다. 어린이들과 하께 하는 가족여행이어서, 현지 음식도 가끔 먹지만 근처 샵에서 장을 보고 아침 해결하고 수영장도 이용하는 등 괜찮았습니다. 거의 집 처럼 되어 있어서, 현지생활하는 느낌이 났고요. 다만, 라나이 수납장? 내부에 스노쿨링 장비 및 해변에서 놀수 있는 장비등이 놓여져 있는걸 체크아웃할때에야 알아서 아쉬웠습니다. 호텔 내부의 편의 시설은 근처 힐튼에 비하면 적었지만 주차가 자유롭고 취사가 가능한 점은 정말 좋았습니다.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
자유로움
이번에는 예약을 하고 이용하지 못했습니다. 지난번 이용했던 경험으로 작성합니다.

10/10 - 훌륭해요

sang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
행사장에서 가까움
넓은 방을 혼자 사용했습니다. 만족합니다.

8/10 - 좋아요

Misato

단체 여행
좋아요: 청결 상태, 객실의 편안함
少し古いコンドミニアムですが、ラナイが広いし、ゆったりしてました。ドアは、暗証番号でロックされていたのですが、教えて頂いた暗証番号が違っていて、英語の堪能な友人が対応してくださり、やっと入ることが出来ました。その間、別の友人が、ヒルトン滞在だったので、そちらで待つことになり、ホッとしました。
2023년 9월에 7박 숙박함
답변 제공: Hawaii Condo & Home/Maui Condo & Home 님, 2023년 9월 23일
Aloha Misato, Mahalo for choosing to stay with us at Hawaii Condo & Home - Shores at Waikoloa. We appreciate your feedback. We are sorry to hear you had a difficult time with the Security Door code, however, we are happy to hear it worked out okay. We hope you had a wonderful time on the Big Island. It was a pleasure hosting you. Mahalo

10/10 - 훌륭해요

GREGORY STEPHEN

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

Mark

답변 제공: jenny 님, 2023년 3월 7일
Aloha,Thank you for the time you spent completing your review about your recent visit with us. It is with feedback such as yours that we continue to improve our product and services in our quest to provide the best accommodations for our guests.  I hope that you will return to the Big Island of Hawaii and let us host you and your family/friends again!

8/10 - 좋아요

Erin C

가족 여행
좋아요: 편의 시설/서비스
Could be updated. Furniture and beds not comfortable.
답변 제공: Jenny 님, 2023년 1월 5일
Aloha Erin, Thank you for taking the time to provide feedback. We are always looking for ways to improve the product and services.The King bed was purchased last year and the twin beds the year prior. It may be time to rotate the beds. We will look into this more to get it fixed. Mahalo, Hawaii Condo and Home

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condos were beautiful inside and out. I liked the flavored coffee creamers left the coffee and tea. We were a bit disappointed that the pool was closed and we had to walk down to a nearby condo pool. It would have been nice to of known this before booking or before the trip. It was also very hard to find anybody on the property that worked there.The management office was always empty.We were supposed to get the pool code from them and it took a while to get through to someone on the phone. A few more garbage bags in the unit would have also been useful. I would stay here again though. Was about a 15 minute walk to the Kings Shops and Queens marketplace.
2021년 7월에 4박 숙박함
답변 제공: Jenny 님, 2023년 2월 16일
We wanted to take a quick minute and thank you for the time you spent providing this review about your experience during your visit with us. It is with feedback such as yours that we continue to improve our property in our quest to provide the best accommodation and service for our guests. We have shared your review with our team. If you have any other comments to share, please do not hesitate to let us know. Mahalo!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Fridge leaked washer leaked when tried to use. Missing vent from kitchen stove
2021년 3월에 6박 숙박함
답변 제공: Jenny 님, 2021년 3월 19일
Aloha, Thank you for taking the time to post your review. We appreciate your valuable feedback to continously improve our product and services. Our goal is to try to get it right the first time and if we don't then we do everything possible to resolve it. Please contact us directly to share more information about your stay. We hope that you will be able to return to Hawaii Island and when you do please call on us to personally assist you with your accommodations. Mahalo!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Shores at Waikoloa is in a great location: close to ocean, restaurants and shopping. Our condo suite had excellent views of all four mountains on the Big Island. This third-floor condo has a large balcony with comfortable furniture on which to view the mountains and volcanoes. The property is quiet and walkable. The neighborhood is easy to walk around and includes sidewalks and bike lanes. The property is one of the older projects in Waikoloa, so our unit's furnishings cabinets and floors are dated. Remodeling was only partial. But, the rooms are spacious and the appliances and fixtures worked well. We had everything we needed.
2021년 3월에 10박 숙박함
답변 제공: Jenny 님, 2021년 3월 14일
Aloha, Thank you for posting your review of the property. We truly appreciate you spending your time with us and on the Big Island of Hawaii! We can tell that you were able to relax and take in the tranquil beauty of this island. This is exactly what we wanted you to do. We hope that we can host you and your family again in the future. When Hawaii is calling you to return, please do not hesitate to contact us directly to personally assist with your accommodations. E Malama Pono - Take good care Aloha A hui hou - Farewell until we meet again

10/10 - 훌륭해요

Charles B.

좋아요: 청결 상태
Peaceful
Very clean unit. Peace and quiet. Check super easy. Friendly staff.
2021년 1월에 4박 숙박함

2/10 - 너무 별로예요

SHELLYANN

가족 여행
별로예요: 청결 상태, 객실의 편안함
Harrassed by owners of units
Our stay was absolutely awful. We were confronted and interrogated by owners of other units at the Aston Waikoloa Shores. These owners took pictures of our ohana and proceeded to video us at the pool. Our children were apporached anf questioned by multiple owners at the Aston Waikoloa Shores which left our children frightened and alarmed. We asked mutiple times to be left alone by these owners (I will refrain from providing the unit #s of which these owners are from. Our unit had no rumning water the first day. Washer and dryer were not operable for the entire stay. There were bugs and droppings in our bedding sheets and we had no other sheets to use. The tub was not able to be used as it wad infested with ants. Our ceiling leaked in the kitchen and the furniture where smelly and completely worn. The entrance to the unit walkway was covered in leaves and dirt. Overall the harrassment and discriminatory remarks made against us "nothing but a bunch of locals" coupled with the extreme poor condition of the units we contacted the management dept. and are requesting to be compensated 100% of our stay. Sorry, but this is the truth. I will refrain from adding pictures.
2020년 7월에 4박 숙박함
답변 제공: Jenny 님, 2020년 7월 13일
Aloha Shellyann, We have just replied to the direct email that you have sent to us. Please check your inbox on your personal email address. We apologize again for any inconveniences and for your experiences. Please do reach out if you have any questions. Me ke aloha pumehana a me mahalo nui loa!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2020년 3월에 7박 숙박함
답변 제공: jenny 님, 2020년 4월 8일
Mahalo nui loa! (Thank you very much! )

2/10 - 너무 별로예요

Francisco 님, Waikoloa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Our rooms was infested with roaches and dirty! We could deal with being outdated but not with the uncleanliness! However the staff tried very hard to find us a better place!
2020년 3월에 7박 숙박함
답변 제공: Jenny 님, 2020년 3월 16일
Aloha, We apologize for these problems that you have experienced with your room. We wish to know more about your stay details so that we may inform the association and they may have the pest control company complete their monthly maintenance. We hope that you will return to the Big Island of Hawaii and give us another chance to show you that we can do it right. Please do call on us directly to assist you! Mahalo!

6/10 - 괜찮아요

Marek K.

좋아요: 청결 상태
Terrible check in experience.
Despite my efforts to communicate with the property manager prior to our arrival I didn't receive the entry gate code or the key box code. We spent about three hours outside the gate in near complete darkness, made numerous calls and finally got to the condo around 1 AM. It was very frustrating and exhausting.
2020년 1월에 5박 숙박함

10/10 - 훌륭해요

Barry G. 님, Anchorage

좋아요: 청결 상태
Excit
Too pushy.
2020년 1월에 7박 숙박함

6/10 - 괜찮아요

William H.

별로예요: 청결 상태
Below expectations
After 20+ years of renting at Waikoloa(multiple locations) this was the least satisfactory. To begin, we had difficulty locating the rental management (Aston) for check in. When we arrived at the unit we found it was not that clean. There was a used bandaid in the shower, a lot of dust in various locations, and some of the dish’s had not been cleaned. There was coffee residue on some of the coffee cups. The place is not that well equipped, no spatula, cork screw broken, old frying pan that was hard to clean. The supplied paper products were of the poorest quality. The TV set requires several steps to turn it on but Aston services came over to help us with it.
2020년 1월에 16박 숙박함

8/10 - 좋아요

ElizabethP 님, Seattle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, spacious condominium with comfortable bed and expansive view. There are a pool, tennis courts and fitness center available, all in very good condition except the fitness center equipment needs some maintenance. The management company was easy to work with and very responsive.
2020년 2월에 3박 숙박함
답변 제공: jenny 님, 2020년 2월 12일
Aloha, Thank you for taking the time to complete this review! We are so happy that you enjoyed your stay with us and on the Big Island of Hawaii! Everything sounds so very relaxing! Thank you for letting others know about this. We appreciate you and your kind words. Mahalo!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2020년 1월에 13박 숙박함
답변 제공: jenny 님, 2020년 2월 1일
Thank you very much for staying with us and for taking to rate our property! We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
we would stay here again
the condo was clean nice and comfortable
2020년 1월에 3박 숙박함
답변 제공: jenny 님, 2020년 2월 1일
Thank you very much for staying with us and for taking the time to complete this review! We love it when our guests are happy! We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations

8/10 - 좋아요

실제 이용하신 고객

2019년 12월에 5박 숙박함
답변 제공: Jenny 님, 2020년 1월 6일
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It would have been an ideal vacation...
It was a business trip for me for which I could not find a room at the nearby Hilton. "The Shores" is close enough to walk to the Hilton more than once per day and to even walk to more than one restaurant in the area (there is one just outside the gate). A car would be more comfortable and there is free parking. I was in unit 16, 10 steps from a nice pool! Ground level, but I could see a bit of the ocean at distance and the golf course in front. Use of 1 bedroom apartment, even tough it's really a 2 bedroom one. Large, beautiful bathroom, living room, kitchen, spacey bedroom with comfortable king-size bed. Only two problems: noise from the apartment above--heavy steps to the point of walking up some one... and the price was very high for 1 person. (Also, I asked for a late checkout at ... noon with a 3pm check in and I was told no and cleaning staff came in before even the 11am check-out time...)
2019년 12월에 4박 숙박함
답변 제공: Jenny 님, 2019년 12월 22일
Aloha, Thank you for taking the time to complete your review! We appreciate you providing feedback to help us in improving our product and service in the future. We hope that we will have another opportunity to host you and your family. Please do contact us to personally assist you with your future needs. Mahalo!

8/10 - 좋아요

gogo 님, 大坂

아이를 동반한 가족 여행
별로예요: 청결 상태
フロントが施設内にないので不便。 テラス側の鍵が壊れたままで鍵がかからなかったり2ベッドルームのせいか、お風呂が二つあって同時に使うとお湯がでなかったり、虫(ｱﾘ)がいっぱい出たりして、不快感があった
2019년 12월에 5박 숙박함
답변 제공: Jenny 님, 2019년 12월 22일
Aloha, Thank you for staying with us and providing important feedback to help us improve our product and services. We hope that you will return to stay with us in the future! Mahalo!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ひろびろとして、きれいでした
2019년 11월에 5박 숙박함
답변 제공: jenny 님, 2019년 12월 3일
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

8/10 - 좋아요

Leilani

가족 여행
좋아요: 객실의 편안함
2019년 11월에 7박 숙박함
답변 제공: jenny 님, 2019년 12월 3일
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. If you have anything else to share then please do reach out to us directly. We hope that we will have another opportunity to host you when you return! Please call on us directly to personally assist you!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
Condo was old and dated but it was Hawai’i so what could be bad. No house keeping for 3 weeks was not included. Could Not smoke anywhere on the property. But we had a great time so I would go back.
2019년 10월에 21박 숙박함
답변 제공: jenny 님, 2019년 12월 3일
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

8/10 - 좋아요

Marsha

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 10월에 6박 숙박함
답변 제공: jenny 님, 2019년 12월 3일
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

10/10 - 훌륭해요

Lucy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!
We loved everything about Aston Shores and highly recommend it. Location, amenities, service and beautiful, roomy condos and views. If we go back to Waikoloa we will definitely stay here again!
2019년 10월에 4박 숙박함
답변 제공: jenny 님, 2019년 10월 24일
Aloha from the Big Island, By now we hope you are home safe and sound with visions of your Hawaiian holiday lulling you to sleep at night. It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

6/10 - 괜찮아요

Michael

좋아요: 직원 및 서비스
별로예요: 청결 상태
Not 3 star
The apartment was very dirty, and not at all as the . We got A new apartment, but here you could not use the outside furniture, because there are no cushions. The kitchen had absolutly no cleaning things like whisper pieces ore brush to Do the cleaning.
2019년 10월에 7박 숙박함
답변 제공: jenny 님, 2019년 10월 22일
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We will research into the history so that we can notify the owner of your advice. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 7박 숙박함
답변 제공: Jenny 님, 2019년 10월 2일
Aloha from the Big Island, It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 9박 숙박함
답변 제공: Jenny 님, 2019년 10월 2일
Aloha from the Big Island, It was a pleasure having you with us and we sincerely hope your vacation was everything you wanted it to be. We are proud of our property and most especially of our staff; our ‘ohana’ and we look forward to seeing you again in the near future. When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends. Our staff is very proud of their work and commitment to Aston Shores at Waikoloa and we will give no less than 100% commitment to you as well. Mahalo & Aloha, Jenny Tolentino Assistant General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ロケーションも良く、快適
2019년 7월에 4박 숙박함
답변 제공: jenny 님, 2019년 8월 6일
Thank you for staying with us and we appreciate your great review! Please do call on us directly for assistance if you find yourself returning to the Big Island of Hawaii in the future! Thank you!

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We liked our condo
The location, views, size of rooms, and pool are great. Restrooms were nice, kitchen was ok (dishwasher soap dispenser didn’t work properly) although the appliances were dated. The beds are the low point, very creaky (old) and our backs were a little sore after. Could have used more pots and pans. Staff is really nice, and the price was right, overall we’d go back.
2019년 7월에 8박 숙박함
답변 제공: Jenny 님, 2019년 7월 23일
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations. Mahalo nui loa (Thank you very much), Jenny Tolentino Assistant General Manager

8/10 - 좋아요

실제 이용하신 고객

2019년 6월에 4박 숙박함

2/10 - 너무 별로예요

JackI 님, 東京

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ホテルとチェックインするオフィスが歩いて15分〜20分程度離れていて、かつ非常に分かりづらい位置にある。 1滞在につき1万〜1万5千円程度の清掃費を請求されるが、日々のハウスキーピングは別途1回につき30ドル程度必要になる。 部屋の中はゴキブリの幼虫？みたいな虫が大量発生しており、引き出しを開けると毎回必ずワサワサと虫が蠢いていた。 引き出しの中の食器類やキッチン用品は気持ち悪くて使いたくなかった。 ディッシュウォッシャーは壊れていて使用不可。 修理に来てもらったが、作業員の方は一通りいじったあと、「分からない」と言いたいのか、肩をすくめて帰ってしまった。 ディッシュウォッシャー内にも虫がいた。 バーベキュー設備があるとのことだったが、グリルは点火するものもあればしないものもあり、きちんとメンテナンスされているとは思えなかった。 洗面所の水圧は信じられない低く、口をゆすぐために手に水を溜めるのに10秒以上かかる。 洗面台は2つあったが、左右で水の味が違い、気持ちが悪いので片方(水の味が微妙なほう)は使わなかった。 部屋の電気は電球が切れているものがあった。 HPの情報によれば、コーヒーは毎日補充されるはずだったが、滞在中一度も補充されることはなく、結局自分で買って飲んだ。 比較的安価なコンドミニアムではあるかもしれないが、安いには安いなりの理由があると、心底思いました。 二度と使うことはないと思います。
2019년 6월에 5박 숙박함

4/10 - 별로예요

Timothy O.

No housekeeping services. No communication with property management. Poor experience.
Property was relatively clean, but the lack of housekeeping services is a major knock. Not once did anyone from property management contact me to see how my stay was and I was never offered clean linens for a two stay! For the cost, I would not recommend this property.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 3월에 4박 숙박함
답변 제공: Jenny 님, 2019년 4월 5일
Aloha, Thank you very much for taking the time to complete your review! We appreciate you staying with us and hope that we will be able to host you and your family again in the future!

2/10 - 너무 별로예요

HARUHISA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
アストン・ショワーズ・アットワイコロアは毎日のシーツ交換・タオル交換・室内清掃は行われない
　このホテル（コンドミニアム）は毎日のシーツ交換・タオル交換、室内清掃は行われない。 希望する場合は追加料金を請求される。清掃料金（１滞在中）１７５ドルをチェックイン時に請求され支払うが、この料金はチェックアウト後の清掃を意味しているらしい。５人で６泊したが、ソファーベットの明記が、現地では折りたたみ式簡易ベットで、シーツと毛布をひいただけで金属バネがゴツゴツ体に当たり快眠できない。こんなもので５人分の料金が取れるのか？リゾート料金もチェックイン時に６泊分で約70ドル支払ったが、WI-FIのみが活用できたが、毎日提供されるコーヒーや新聞は届かなかった。トイレットペーパーなどの消耗品もフロントに電話しなければ届けられない。設備は老朽化しており、エレベーターは２回壊れ３回までトランクなどを会談で運ぶこととなった。ホームページ上でもこのホテルのシステムを明記しないとトラブルになります。三ツ星ホテルなんて嘘ですね。もう使用しません。
2019년 3월에 6박 숙박함
답변 제공: Jenny 님, 2019년 4월 5일
Aloha Haruhisa, Thank you for your feedback! We are sorry that you were dissatisfied with the items that you mentioned. We value the feedback of all of our guests in order to continue to improve our product and services. We hope that you will give us another opportunity to show you that we can do it right.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 4박 숙박함
답변 제공: Jenny 님, 2019년 4월 5일
We appreciate receiving your awesome rating! Thank you for choosing to stay with us!

8/10 - 좋아요

실제 이용하신 고객

2019년 2월에 7박 숙박함
답변 제공: Jenny 님, 2019년 4월 5일
Thank you for the awesome rating! We thank you for choosing to stay with us and hope that we will be able to host you again in the future!

8/10 - 좋아요

실제 이용하신 고객

2019년 2월에 7박 숙박함
답변 제공: Jenny 님, 2019년 4월 5일
Thank you for posting your awesome rating! We thank you for choosing to stay with us and hope that we will be able to host you and your family again in the future!

6/10 - 괜찮아요

Debbie

별로예요: 객실의 편안함
The weather was good. The bed was extremely uncomfortable. There could be more toilet paper available in the rooms
2019년 2월에 7박 숙박함
답변 제공: Jenny 님, 2019년 3월 6일
Aloha Debbie, Thank you for providing this information regarding your stay with us! We value all of the feedback in order to continue to improve our product and our service. If you would like to share more information regarding your stay then we will be able to suggest to our owners that a new bed may improve their unit. Toiletries are available for all of our guests upon requests and we have someone available to make deliveries until our office closes at 7PM daily. We apologize that you may not have known this while you were with us. We will make sure that guests are made aware of this information upon their arrival. Thank you staying with us!

4/10 - 별로예요

osamura

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
３泊分の料金にハウスキ－ピング代アメニテイ代が入っていない事を標記するべきです。現地にてAmenity Fee　Hskpg-Cleaning及びそれそれの Taxを含めて１８７．９８＄支払いました。部屋代も結構いい値段でしたからそれらは含んでいると思っていましたのでびっくりしました。
2019년 2월에 3박 숙박함
답변 제공: CM Familar 님, 2019년 2월 16일
Aloha Osamura Ohana, We apologize for the inconvenience. It is not our intention to keep essential information from our guest. After reviewing your reservation details, I see that your reservation was booked through a 3rd party agent? Additional fees and or incidentals are sometimes listed in the "fine print" of confirmations. I am sorry this information was not provided to you upfront. We hope you were able to make wonderful memories on the Big Island. Mahalo for staying with us. Best wishes.

8/10 - 좋아요

John O.

the property and the surrounding area was very nice,
got to the unit a little confused on finding the place, would be nice if you added Sandalwood/Banyon etc...there were no dish towels or dish wash rags or sponges to clean up dishes. the remote on the tv/satelitte was a little confusing but finally got it to work. Loved the lanai and pool area, great view. thanks, John/Claudia

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 1월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a family reunion. Wish we had units that were closer together.
2018년 12월에 3박 숙박함
답변 제공: Aston F/D Team 님, 2018년 12월 30일
Aloha! Thank you for choosing to stay at Aston Shores at Waikoloa. We are very sorry that we were unable to group your rooms closer together. Due to the special nature of our inventory, we are unable to guarantee all requests. We hope your Ohana was able create wonderful memories on the Big Island =) Mahalo nui loa,

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have stayed at this property several times and will be back. Great location and provides the comforts we need to keep coming back!!!!
2018년 11월에 6박 숙박함
답변 제공: Jenny 님, 2018년 12월 6일
Aloha, Thank you very much for taking the time to complete this review of your stay with us! We appreciate your continued support. Please do not hesitate to call on us directly for your future stays. We wish you and your family a very happy holidays! Mahalo & Aloha, Jenny Tolentino Assistant General Manager

10/10 - 훌륭해요

Jonathan B.

Nice location and well managed. Condo I stayed in was well maintained
Business trip so staying in a home environment made the stay more enjoyable. Staff was very attentative
2018년 11월에 4박 숙박함

8/10 - 좋아요

Masa 님, Tokyo

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
To enter this hotel, we must go to the office located the market place. But this procedure is not informed me via e-mail nither on the web site. They charged the cleaning fee but this inof is also not written on the web.
2018년 10월에 3박 숙박함
답변 제공: Jenny T 님, 2018년 11월 12일
Aloha Masa, Thank you for taking the time to provide this feedback to us. We will check with our Expedia partners to verify the information that is provided to guests. We hope that we will have an opportunity again in the future to host you and your family/friends. Please do not hesitate to contact us again to show you that we can make it right. Mahalo, Jenny T Assistant General Manager