We appreciate you taking the time to share your feedback, even though it's brief. Your satisfaction is very important to us, and we're disappointed to see that you rated your experience low. We genuinely value your feedback and would like to understand your concerns in more detail so that we can work to improve our services. If you could provide additional information or specifics about your experience, it would be greatly helpful in addressing any issues and making the necessary improvements. Our aim is to provide exceptional experiences for our guests, and we hope to have the opportunity to exceed your expectations in the future. Your input is invaluable in helping us provide the best possible service. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your excellent rating! Happy to know you enjoyed your time with us! I hope you can return sometime very soon! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for choosing our property for your Hawaiian vacation. My sincere apology that your room wasn't as clean as it should have been. I appreciate you sharing your experience and be assured, will share your feedback with our leaders. I am happy to know that you enjoyed good service at the beach and pool. I hope if your travels bring you back to Hawaii you give us another opportunity to exceed all of your expectation and deliver an amazing experience. With warm aloha, Barbie Nakamura Director of Quality

Aloha, We are delighted to see all you enjoyed during your stay with us and appreciate you taking the time to share your review. We hope to welcome you to our resort again soon! Warmest mahalo, Charles Head, Fairmont Orchid General Manager

Aloha, Thank you for choosing Fairmont Orchid! We are glad you enjoyed our oceanfront, tropical grounds and appreciate you taking the time to share your experience with us and future guests. Should your future travels include Hawaii Island, we hope to welcome you again! Warmest mahalo, Charles Head, Fairmont Orchid General Manager

Mahalo for staying with us!

Aloha SeungJun, Thank you for choosing Fairmont Orchid! We are glad you enjoyed your stay and appreciate you taking the time to share your review. We look forward to welcoming again during your future travels to Hawaii Island!

Mahalo for sharing your review! We appreciate your feedback and hope to have the opportunity to welcome you for a 5 out of 5 stay in the future!

Mahalo for staying with us!

Thank you for staying with us!

Thank you!

Thank you so much for your heartwarming review! We're thrilled to hear that you and your family had such a wonderful vacation with us. It warms our hearts to know that our staff went above and beyond to ensure you had a memorable stay, from providing a fresh coconut for your kiddos to fulfilling your dream of swimming with a green sea turtle. We're delighted that we could contribute to your family's bucket list adventures and that you found our resort to be a top destination for your future trips to the Big Island. We can't wait to welcome you back and create more unforgettable memories together! With warm aloha, Barbie Nakamura Director of Quality

Thank you for choosing us to celebrate such a special occasion! We're thrilled to hear that your family had a fantastic time during your getaway. We're delighted to know that you found our location wonderfully relaxing and that you plan to return. We can't wait to welcome you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality

Thank you for your excellent rating! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you and your family back for another wonderful stay in the future! With warm aloha, Barbie Nakamura Director of Quality

Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and found our accommodations nice. It's wonderful to know that our staff made a positive impression with their kindness and attentive service. We strive to create a welcoming and comfortable environment for all our guests. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the good rating! We are pleased to know you had a good stay. We hope if you return to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality

We're delighted to hear that you found our property to be very beautiful and that you enjoyed your stay with us. Providing exceptional service is a top priority, so we're thrilled that you found our staff to be courteous. Thank you for sharing your experience, and we hope to welcome you back for another wonderful stay in the future! With warm aloha, Barbie Nakamura Director of Quality

It's fantastic to hear that you had such a wonderful experience during your stay! We're thrilled that the weather was perfect every single day, allowing you to fully enjoy the plethora of activities available and the beauty of our grounds. Our team strives to provide friendly and helpful service, so we're delighted that you found the staff to be just that. Thank you for sharing your positive feedback, and we would love to welcome you back for another memorable stay in the future! With warm aloha, Barbie Nakamura Director of Quality

Thank you for your brief yet positive feedback! We're delighted to hear that you had an excellent stay with us. If there's anything specific that made your experience exceptional or if you have any suggestions for improvement, we'd love to hear them. We hope to have the pleasure of hosting you again in the future! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating! We hope if your travels bring you back to the Big Island, you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the breathtaking sunset views, found our staff to be super helpful, and appreciated the comfort of our beds and spacious rooms. It's wonderful to know that you also enjoyed our sandy beach - there's nothing quite like relaxing by the water! We truly appreciate your kind words and hope to welcome you back for another unforgettable stay soon! With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments regarding the cleanliness and additional fees are concerning, and we will address them promptly with our maintenance and management teams to ensure a better experience for our guests in the future. We appreciate your acknowledgment of the good view, and we regret that it did not fully compensate for the shortcomings you encountered. Your input is invaluable to us, and we hope for the opportunity to regain your trust in the future. With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your feedback with us, and congratulations once again on your honeymoon! We truly appreciate your kind words. However, we're sorry to hear that your overall experience did not meet your expectations, especially compared to your previous stays at other Fairmont properties. I was happy to be able to speak to you today. I truly appreciate the detailed feedback. This is the best way for us to improve. Please know that your feedback is incredibly valuable to us, and we will use it to make improvements and ensure a better experience for future guests. We're grateful for your understanding and hope that we have the opportunity to welcome you back in the future to provide the exceptional experience you deserve. With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your feedback about your recent stay at our property. We're delighted to hear that you enjoyed the overall ambiance of our grounds, the public lounge areas, and the variety of food options available to you. We're glad to know that you found the pool and beach to be enjoyable, although we apologize for any inconvenience regarding the lack of umbrellas on the beach for shade. Your feedback regarding this matter is valuable, and we will take it into consideration as we strive to enhance the guest experience. It's fantastic to hear that you appreciated the opportunity to walk the shore trail and visit the nearby petroglyph park. We're also pleased to hear that you found our staff to be friendly and accommodating. We apologize for any confusion regarding your room reservation and the description of the "ocean view" category. We're glad that the desk person was able to provide you with a one-level upgrade to enhance your experience. Thank you for choosing to stay with us, and for sharing your insights with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. With warm aloha, Barbie Nakamura Director of Quality

Thank you for taking the time to share your feedback with us regarding your recent stay at our property. We're delighted to hear that overall, you found our property nice and enjoyed the calm waters of the lagoon for snorkeling. We're also grateful for your kind words about our friendly and helpful staff. However, I'm truly sorry to hear about the unpleasant check-in experience you encountered. Please accept our sincerest apologies for any inconvenience this may have caused. We appreciate your understanding and patience, and we're glad that our team was able to address the issue immediately to make up for the initial disappointment. Your feedback regarding the noise on the 5th floor of the north tower is also greatly appreciated. We apologize for any disruption this may have caused to your sleep. We'll certainly take this into consideration and work towards finding solutions to minimize noise disturbances for our guests in the future. Once again, thank you for sharing your experience with us, and for your recommendation. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay from start to finish. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your good rating. I am pleased to see overall you enjoyed your stay. I am thrilled to share that this summer we begin a property wide refresh. There are incredible updates on the way. I hope you can return one day to see them. If you do return please reach out, would love to show you all the great changes. With warm aloha, Barbie Nakamura Director of Quality

Thank you so much for your kind words! We're thrilled to hear that you found our service convenient and excellent, and that our personnel were thoughtful. We always strive to provide the best experience possible for our guests We appreciate your support! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your good rating! I hope if you return to Hawaii you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our facility excellent and that our staff provided a terrific experience for you. However, we apologize for any inconvenience caused by the temporary closure of Brown's Beach House for maintenance. We appreciate your candid assessment of our dining options. We're glad to hear that you enjoyed the selections at Orchid Court and Hale Kai. Your feedback regarding Binchotan is valuable to us, and we will certainly take it into consideration as we strive to improve our offerings. We understand that dining preferences can vary, and we're sorry that Binchotan did not meet your expectations. We always aim to provide memorable experiences for our guests, and we regret that we fell short in this instance. We appreciate your insight into off-site dining options, and we hope to have the opportunity to welcome you back in the future to provide an even better experience. Thank you again for your feedback. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your excellent rating! We appreciate you taking the time and are so pleased you enjoyed your stay! With warm aloha, Barbie Nakamura Director of Quality

Thank you for taking the time to share your feedback about your recent stay at our property. We're thrilled to hear that overall, you enjoyed your time with us and found the property to be perfect and very clean. However, we're truly sorry to learn about the disappointment regarding the room service cheese plate and missing birthday card. We understand how important special occasions like birthdays are, and we sincerely apologize for any inconvenience caused by the delay in delivering the cheese plate and the oversight with the birthday card. This falls short of the standard of service we aim to provide, and we're truly sorry that we missed the mark on this occasion. Rest assured; we will review our procedures to ensure that similar incidents do not occur in the future. Your feedback is invaluable to us as it helps us to continually improve our services. Once again, thank you for choosing to celebrate your birthday with us, and we hope to have the chance to welcome you back for a flawless experience. With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your experience! We're delighted to hear that you had a great stay with us and that you enjoyed your upgrade to Fairmont Gold. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We'll be sure to pass along your compliments to our staff. We look forward to welcoming you back for another wonderful stay at our resort! With warm aloha, Barbie Nakamura Director of Quality

Thank-you for taking the time to give us an excellent rating and sharing your experience. We hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality

Thank you for your review! We're thrilled to hear that you enjoyed the wonderful old-style charm of our Hawaii resort. We strive to provide a unique and memorable experience for all our guests. Regarding the resort fee, we apologize for any inconvenience this may have caused. We understand your concern and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back soon for another unforgettable stay. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your 5-star rating! We are pleased to know you enjoyed your stay and you found our staff to be super friendly! I hope if your travels bring you back to Hawaii you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating! We truly appreciate you taking the time! We hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality

Thank you for taking the time to share your experience of your recent stay. We are thrilled to hear that you and your family enjoyed your visit to the Big Island and that our resort provided a memorable experience for your third trip to Hawaii. It's wonderful to know that our team was able to accommodate your needs by upgrading you to a suite, ensuring a comfortable and enjoyable stay for your family. We are delighted that you found our beach perfect and our views breathtaking. Providing our guests with stunning natural surroundings to enjoy is one of our top priorities, and we're glad we could deliver on that front. While we are pleased to hear that your overall stay was good, we regret any shortcomings you experienced with our food options and service. Please accept our apologies for any inconvenience caused. Your feedback is important to us, and we will certainly review your comments with our team to identify areas for improvement. Thank you for choosing to stay with us and for being a part of the Fairmont Orchid experience. We hope to have the pleasure of welcoming you and your family back in the future for another memorable stay. With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating! We hope if your travels bring you back to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your experience with us, and we sincerely apologize that your stay did not meet your expectations. We are disappointed to learn that you found your room to be below the standard you anticipated, especially given the price point. Please know that we take your feedback seriously, and we will certainly review the details of your stay to identify areas for improvement. We regret any inconvenience caused by the location and view of your room. It is always our aim to ensure that each guest enjoys a comfortable and enjoyable stay with us. We understand the importance of a room's ambiance and will work diligently to address any concerns regarding room quality and pricing. We appreciate your feedback, as it helps us to continually enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay that truly reflects the high standards we strive to maintain.With warm aloha, Barbie Nakamura Director of Quality

We are pleased to see you received great service and found our staff friendly. We appreciate you taking the to give us an excellent rating. I hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality

We appreciate taking the time to give us an excellent rating! We hope you can return one day very soon! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating! I hope if your travels bring you back to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for your excellent rating! Pleased to see that everything was top notch! I hope if your travels bring you back to the Big Island, you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating! We hope if your travels bring you back to the Big Island you choose us again! With warm aloha, Barbie Nakamura Director of Quality

Thank you for sharing your detailed review of your stay. We're thrilled to hear that you enjoyed many aspects of our resort. We understand that our secluded location may feel remote for some guests, and we apologize if it posed any inconvenience for your travel plans. Regarding pricing, while we strive to offer value for the quality and experience we provide, we appreciate your feedback and will take it into consideration for future improvements. Thank you again for your detailed feedback, and we hope to welcome you back to Fairmont Orchid for another wonderful stay in the future! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for taking the time to give us an excellent rating! We truly appreciate it! If your travels bring you back to the Big Island I hope you return to us! With warm aloha, Barbie Nakamura Director of Quality

Mahalo for the excellent rating. We truly appreciate you taking the time. We hope if you return to Hawaii you choose us again! With warm aloha, Barbie Nakamura Director of Quality