Staff friendly and helpful.
Clean.
The sofa bed was terrible, our son shouted in shock as soon as he sat on the mattress at how many springs he could feel, no way could ge have slept a night on it. We dragged it onto the floor, seeing how old and worn out it actually was.
Once upon the floor we realised it wasn't just the sofa bed metal he could feel but the mattress was just completely worn ans all springs could be felt. So all 3 of us ended up in the bed, hes 5ft 6 at 12, not fun.
It being very late and the general manager had already told us how short staffed she was ar our check in we decided to put up with it.
I put the duvet over rhe mattress on the floor and attempted to sleep, i think i managed an hour or so but as soon as i moved the metal just stuck into my body. Awful.
We wanted to inform staff of the issue upon checking out but we waited for a while at reception and no one appeared.
Also the bed sheets had holes in them, there's budget hotels everywhere in the uk now and we stay in many as we live at the other end of the country to our families, this is the poorest one we have stayed in to date.