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홀리데이 인 익스프레스 호텔 & 스위트 해저드, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 호텔 & 스위트 해저드, IHG 호텔
192 Corporate Dr, Hazard, KY

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 273개 이용 후기 중 114개" "
평점 8 - 좋아요. 273개 이용 후기 중 89개" "
평점 6 - 괜찮아요. 273개 이용 후기 중 32개" "
평점 4 - 별로예요. 273개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 273개 이용 후기 중 10개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Beatrice

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl who checked me in was efficient, and very kind. I appreciated her offering me water. I’m traveling for difficult reasons, and she made my day easier.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Storm

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Terrible Smell, horrible security
Rooms reeked of cigarette smoke. Door could be pulled open since it did not latch. Had to wedge a chair under handle and use top lock for safety. This was the second room after we had to switch from the smell in the first
2024년 1월에 1박 숙박함

8/10 - 좋아요

Inez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

8/10 - 좋아요

Kerry

2024년 1월에 1박 숙박함

4/10 - 별로예요

Bill

좋아요: 청결 상태
Double charge
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함

4/10 - 별로예요

Valerie

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our reservation was missing when we went to check in. I was able to show reservation on my phone to clerk, so we got our room and our rate eventually. The bathtub faucet dripped and the bathroom fan quit after a couple minutes of use. Though reported these issues did not get fixed.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Sandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The bed was uncomfortable but overall it was ok
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Pamela

연인과의 여행, 출장 여행
The breakfast was amazing! The lady who handled the breakfast area was nice and very clean. The day staff was cool. We stayed 4 nights/ 3 days my hubby got food poisoning from a local restaurant. Our car broke down and in between all of this happening we never received housekeeping. And we had asked Night Shift for towel change out and toilet paper never received it. We ended up having to buy some. Just felt like Night Shift stayed on there phone or smoked the entire shift
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ritchie

별로예요: 청결 상태
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

James

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Very uncomfortable beds! The bathroom door had a large hole on the inside.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Place sucks.
Nasty, run down. No service. No call from manager. Roaches
2023년 11월에 2박 숙박함

8/10 - 좋아요

Frances

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to places
2023년 10월에 3박 숙박함

4/10 - 별로예요

Summer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
When I checked in the room I booked was not a “real” room booked per the front staff. She was kind but could not accommodate my request for the room booked. She could not even change our rooms to a joined room because she didn’t know even if the hotel had joined rooms. Let me say that I am traveling with 4 family members and requested a suite to have us all together because I had my 84 year old, feeble grandfather with dementia with us. Expedia sold me this room as advertised with pictures of a suite having a 1 bedroom king bed and a second room with 2 queen beds and couch. I was put into two separate rooms and charged an extra $10 for having an extra person. I am trying to work with Expedia to correct the situation and false advertisement. This property is decent in the area. I am typically not a “Karen” but due to the situation of having my grandfather with me, it made the stay very difficult and unsafe. Please note that we tried to find other accommodations at the last minute after checking in but there were none available in the area. You may want to check with hotel first on rooms available and if they are “real” before booking with Expedia at this location.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

RICHARD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful with taking care of our needs.
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Donna

가족 여행
2023년 7월에 1박 숙박함

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean an the hotel staff very friendly and free bottles of spring water was nice. Highly recommend
2023년 7월에 5박 숙박함

10/10 - 훌륭해요

Pamela

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Room was clean.
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Amanda 님, New Lebanon

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was given a standard queen instead of the queen suite i reserved and paid for so I didn't have enough beds for the number of people in my group. They offered a rollaway bed and then 40 mins of waiting told me they were all gone. When i asked for extra comforters to make a floor bed they said they were out. Family members in other rooms had zero towels in their rooms. The ice machine on the 4th floor didn't work so we had to get it from the front counter. Lastly, it smelled strongly of weed. No adjustments were made to my bill. Do not stay here if you can help it.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good experience. Clean room and staf was great.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

George

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good enough
We reserved a Queen Suite because we had a fourth person and needed the extra bed. For some reason, we were moved to a Queen Standard and there were no Queen Suites left. This required an uncomfortable stay for one of our party on a brutally old rollaway mattress. Also, the toilet did not work reliably. The flush mechanism seemed jury-rigged and I had to fix it myself twice.
2023년 6월에 3박 숙박함

8/10 - 좋아요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Decent hotel, needs some work
The hotel itself was fine. The room was clean and the bed was comfortable. However, my particular room had a bunch of broken tile in the floor of the bathroom floor (great for walking barefoot after a shower!) and the main light in bathroom did not work so it was very dark while using the shower or toilet. If these maintenance issues were resolved the room would have been fine. The hotel itself smelled like marijuana all through the elevator, down the hallways, and the smell even crept into my room. I’m not a prude, I don’t care if you smoke marijuana but the smell all through the place kind of sucks. I was worried the smell would get on my clothing before a business meeting the next day.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Zach

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arrived and was given a room key. Went to the 4th flood and the key did not work. Returned to get the room key programmed, then back to the 4th floor. Although the card worked this time, the door was locked on the interior and we could not access it. I then returned to main level and they switched us to a different room. We then were able to finally gain access to a room. The following day, the card did not work and it had to be reprogrammed. The afternoon receptionist was less than approachable. We stay in this area quite often, and this was by far the worst experience I’ve had.
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Staci

2023년 5월에 1박 숙박함

8/10 - 좋아요

David

좋아요: 직원 및 서비스, 편의 시설/서비스
Clean but starting to need some renovations especially flooring. The property was clean though and staff very friendly.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

James 님, Murfreesboro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were there for a funeral. It was easy to get to and it was clean and friendly and the breakfast was awesome
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Hunter

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The breakfast was great! However, the room itself had some issues.. Half of my blinds were missing and there was a streetlight directly outside my window, so I had a constant light shining into my room throughout the night. The bathroom door didn't shut and the shower was not clean when I showed up.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jean Luc

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is ok
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Robert

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s comfortable
2023년 3월에 1박 숙박함

8/10 - 좋아요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Clean rooms. The pool was closed which was disappointing.
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

scott

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was not operational. I did not get any warning. I had booked a suite and had my 5 children with me. Pool to be able to entertain them was of high importance. I did not stay at property Luckily I found a nearby hotel to accommodate.

6/10 - 괜찮아요

Rhnea 님, Burlington Ky

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean. Wallpaper peeling. Missing art in our room. Toilet over flowed into the floor preventing us from showering.
2022년 11월에 2박 숙박함

8/10 - 좋아요

Randall 님, Kent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Douglas T

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really clean and nice. The staff was super friendly and knowledgeable. Thank you for the great stay☺️
2022년 10월에 1박 숙박함

8/10 - 좋아요

Kay

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Staff was super nice!
2022년 7월에 3박 숙박함

8/10 - 좋아요

Kristin 님, SCOTTSBURG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy access to highways. Good breakfast.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Roy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean. Our room was cleaned each dsy. The hotel staff were friendly and helpful. The breakfast was the best we've had at any hotel in a long time. This is an excellent place to stay.
2022년 7월에 3박 숙박함

6/10 - 괜찮아요

Lonnie

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We always stay at Holiday Inn Express. This one was one that would make me say, no more. The most upsetting thing was a roach. Our tv wasn’t working properly and Michelle came and helped us. She said this happens with all of the tv’s. She ended up getting another cord from another room. There is more but the one other time we mentioned it, we were not contacted by anyone. So why bother, right?
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The employees at the hotel were very friendly and seemed very cheerful.
2022년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태
No towel rail in bath room, dirty rim of wash hand sink, small & cheap frige, no memo pad & pen, dirty coffe machine, narrow entrance & front lobby, etc.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

Newton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Great hotel we stayed 2 nights and it was my 2nd time staying here
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Jeffery

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Black mold in room
2022년 5월에 2박 숙박함
답변 제공: Barry, GM 님, 2022년 5월 18일
Thank you for your review, we always appreciate hearing from our guests. Please come join us again.

6/10 - 괜찮아요

Mary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Smokers crowding entrance to hotel automatically downgrades property!
2022년 5월에 3박 숙박함
답변 제공: Barry, GM 님, 2022년 5월 11일
Thank you for the review, we are glad you had a great stay. I am sorry to hear that people were smoking near the entrance, sometimes people disregard the designated smoking areas away from the building. Please come join us again.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was the best variety of food I have seen at this type of hotel. Everything was awsome.
2022년 5월에 1박 숙박함
답변 제공: Barry, GM 님, 2022년 5월 11일
Thank you very much for your review, we always appreciate when guest let us know they had a great stay. Please come join us again soon!

8/10 - 좋아요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very neat and clean.. was asked if needed anything several times… Only thing I believe needs taller toilets would be way fit older generation..
2022년 4월에 3박 숙박함
답변 제공: Barry, GM 님, 2022년 4월 29일
Thank you very much for the great review. We always appreciate hearing another guest had a great stay. Please come join us again.