Dear Frank;The day you arrived it rained hard, Baxley had thunderstorms and heavy rain each of the 3 days prior to your visit. This disrupted TV signals and we were calling the Satellite tv companies as they sent out crews. Not just us three hotels in Baxley had just changed to brand new satellite tv service, We regret the disruption in service which came back and then out that day. It has been fine after that. Staying at our hotel you saved 110 that day compared to other hotel. We care about our customers and invite you back. try us out one more time, call us and we will make you a special offer with one of our suite rooms. Hospitably yours, Key West Inn - Baxley, GA

Dear John M; You requested a smoking room and were given a room on the bottom floor near the back exit. Smoking rooms endure wear and tear by occupants. We did not find a gap between the frame and door on inspection and have replaced the entire door since. Our staff has instructions to change rooms, even upgrade rooms if anyone suggests that they would like to change. You chose to stay did not bring it to the attention of the front desk staff, also the breakfast bar attendant said you did check out the breakfast bar and said everything was fine, We strive to make our guests comfortable but if you do not bring your concern to our attention then we have no way of making your stay comfortable, posting invective in a review is not constructive criticism. Most travellers who try us out find this hotel comfortable and the best value for money for miles around. We invite you to visit us and you will be pleasantly surprised.

Dear Kathryn T; Your Expedia reservation #1925801537 made on April 14, 22 was for a Single King Bed Non-smoking Room. These room each have their own private baths with showers and youe reservation was definitely not for a jetted bath. The jetted bath tub is available only in our jacuzzi suite room which was not the room you had reserved. 2. Our lobby & front desk cameras show the shift manager checking you in at 4.17 p.m on Sat, Apr 16th as per the reservation. On zooming the cameras, there is no evidence that her hands had blood or were dirty in any way. We interviewed all staff present that afternoon, next day Apr 17th being Easter Sunday, a house keeping helper who volunteers with a local childrens home had been painting easter eggs, came to the lobby area for some paper, remembers greeting you, but she was definitely not the manager who checked you in. After you mentioned wanting a jetted bath tub, the shift manager offered you the hot tub suite pointing out that it was a designated smoking room. She also offerd you other non-smoking single king bad rooms and you chose to stay in Room 208. It has plush new carpeting and furniture. Additionally, Barbara our resident housekeeper went up to your room and cleaned and sanitized the tub another time. She does not recall there was any urine and remembers you offering her a Coke beverage at the end of it. She noticed you had two dogs with you, Next morning too, the night manager noticed you standing outside one of the hotel side entrances with your dogs and mentioned, that while this hotel is pet friendly, there is a pet fee. It is not included in the Expedia reservation and has to be paid separately. Sensing your extreme reluctance to pay the pet fee our staff mentioned it but did not insist upon it. We are in despair that despite being hospitable and meeting your request, your review is simply not true and not at all fair. It does disservice to other potential travelers who could otherwise come to Baxley and stay in a comfortable room, at the best value for their travel dollar. Sincerely & Hospitably

Dear Debbie; Our records show that it was late into the night when you reported the broken/malfunctioning hairdryer. Our front desk staff offered to change your room but you indicated that both your husband and you really liked your room. Early next morning Front Desk staff opened another room so you could use the amenities in it. We invite you again, when you are next visiting in and around Baxley as you know the room you stayed in was very comfortable and the best value hotel room in Baxley.

Dear Melissa; As was explained to you, your hotels.com reservation had a deep discounted rate for a 2 double bedroom through Expedia. 1. Expedia sent us a virtual card where they minus the discounts and their commission. They cover the sales and local tax but not the $5 hotel motel fee which applies to all hotels only in the state of GA. Our front desk clerk showed you a copy of their e-mail where they state that the $5 fee is to be collected by the hotel. Matter of fact if you use the Expedia phone app to reserve the room, it tells a guest that they have to pay $5. 2. A previous Guest staying in that same room had hooked their x-Box to our tv and did not put it back to its usual mode. Our records show that Ms Barbara, one of our best housekeepers went up to reprogram the tv remote as soon as your called the front desk. Next morning you arrived at the breakfast bar when it was closing time, the front desk clerk that day made sure everything was replenished and had offered to change your room the previous night. but you said you were fine and chose to stay in that room. This hotel has 51 rooms and our practice is to change rooms immediately if the guest is not happy with anything. Many GA travelling guests know that this hotel is the best value for money and each year being upgraded. On your discounted price you paid about 1/3rd of what the other big hotel in town charges. Our staff is always open to Guests complaints and feedback, Much can be achieved by reasonably requests. We invite you to try us again when you are next in Baxley and you will not only save handsomely, but also get the best value for a hotel room in Baxley. Hospitably speaking