테라스/파티오

브래스타운 밸리 리조트 앤드 스파 여행 후기

3.5 out of 5
브래스타운 밸리 리조트 앤드 스파
6321 U S Highway 76, Young Harris, GA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 358개 이용 후기 중 228개" "
평점 8 - 좋아요. 358개 이용 후기 중 79개" "
평점 6 - 괜찮아요. 358개 이용 후기 중 31개" "
평점 4 - 별로예요. 358개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 358개 이용 후기 중 8개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

NED

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay to visit North Georgia.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear NED, We're delighted to hear that you found our location ideal for exploring North Georgia. We strive to provide an excellent base for guests looking to experience the beauty and attractions of the area. If there's anything we can do to enhance your next visit, please let us know. Looking forward to welcoming you back soon! Thanks & Regards,Kayla Patterson

10/10 - 훌륭해요

Scarlett

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 6일
Thank you for visiting our resort. We are delighted that you enjoyed your stay with us. We hope to see you again and welcome you back!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: DRMChris 님, 2024년 4월 4일
Thank you for visiting our resort. We are so happy that you enjoyed your stay. We hope to see you again in the near future!

10/10 - 훌륭해요

Akbar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It has great amenities, ambiance, staff is very courteous
2024년 3월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 4일
Thanks so much for visiting our resort. We are so happy to hear that you enjoyed your stay with us. We hope you will visit us again!

10/10 - 훌륭해요

Jordan

2024년 3월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 4월 18일
Thank you for visiting our resort and for being our valued guest. We are so glad to hear that you enjoyed your stay with us. We hope that we can welcome you back again soon!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful grounds & staff. Enjoyed our stay.
2024년 3월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 3월 26일
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back for a return visit in the near future!

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 22일
Dear Mario, Thank you for taking the time to leave a review. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Thanks & Regards,Kayla Patterson

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the surrounding area is beautiful, calming, and peaceful.. rooms were most comfortable, accommodating, and very clean.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear Jean, We're delighted to learn that the tranquil beauty of the surroundings contributed to your serene experience and that the comfort and cleanliness of our rooms met your expectations. Your satisfaction is our top priority, and we're pleased that we could provide you with a pleasant and relaxing stay. We hope your enjoyable encounter with the natural ambience and our accommodations will bring you back to us in the near future. Regards,Kayla Patterson

6/10 - 괜찮아요

Valerie

연인과의 여행
We stayed in a cabin which was very easy to find. It had a beautiful wooded view with 2 outdoor rocking chairs and a small table on a private balcony. The cabin has rooms on upper and lower levels accessible by stairs. It was an average room with typical hotel amenities. There were no signs indicating where each room was located. Other people were looking for their room number the same time as us and we all walked up and down stairs to figure out the location of each room. The door was difficult to lock and unlock from inside. The bathroom need attention: Hair on the floor, the tub did not drain, and loose floor tiles. We did not explore the properly but it looked beautiful.
2024년 3월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 3월 4일
Thank you for visiting our resort and for being our valued guest. I did want to apologize to you for the problems that you experienced during your stay. We thank you for bringing these items to our attention so that we have an opportunity to address them with our management team.

8/10 - 좋아요

Charnae

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location with activities on site. Staff was very friendly and helpful. It’s an older hotel so don’t expect new rooms. But rooms did have a lot of space.
2024년 2월에 2박 숙박함
답변 제공: DRMChris 님, 2024년 3월 4일
Thank you for visiting our resort and for posting your valued feedback for us. We are glad that you enjoyed your stay with us. We hope that you will visit us again!

10/10 - 훌륭해요

Patricia

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We select this property any time we stay in this area.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Patricia, We're truly heartened to hear that we've become your go-to accommodation when you're in the area. It's wonderful to know that we've consistently met your expectations, and this motivates us to continue delivering the highest level of service. Your loyalty and trust in our property are immensely appreciated. If there's anything more we can do to make your future stays even more comfortable, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We look forward to welcoming you back soon and hope that each visit to our property continues to be a standout one. Kind Regards,Kayla Patterson

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Paul, Thank you for taking the time to leave us a review. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Thanks & Regards,Kayla Patterson

10/10 - 훌륭해요

Don

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy lobby ambience is worth the cost
Even though there are other hotels and resorts in the area that are cheaper, we continue to return here for the warm and cozy lobby ambience. They always have a fire burning in the massive fireplace and the views off the porch are amazing. Our favorite destination in the north Georgia mountains.
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2024년 1월 9일
Thanks so much for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to see you again in the very near future!

6/10 - 괜찮아요

Sean

가족 여행
좋아요: 청결 상태
2023년 12월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 12월 28일
Thank you for visiting our resort. We appreciate you taking the time to rate our property on Hotels.com. Based upon your feedback it sounds like maybe parts of your stay did not meet your expectations. We would welcome any additional feedback you might be willing to provide on specific items that prevented you from having a great stay so that we can address those to help us improve.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brasstown is fab
We always enjoy our stay at Brasstown. The lobby is beautiful. The grounds are lovely. The breakfast and dinner buffets are wonderful. Literally the only thing that could have been a bit better would have been if housekeeping had not banged the doors as they were cleaning rooms. But all in all, it was a wonderful stay.
2023년 12월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 12월 28일
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us, and it sounds like you are a repeat guest too...Thank you! We hope to see you again soon to welcome you back!

8/10 - 좋아요

Walter 님, Leesburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and helpful staff but first night fire alarm kept going off and our room got super hot during the night but then got comfortable by morning.
2023년 12월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 12월 28일
Thank you for visiting our resort. We definitely apologize for the issue with the fire alarm. We certainly understand that this is frustrating. We appreciate you providing us with your valued feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Spider ruined it.
It would have been a lot better if as soon as we got in our room and turned down our bed a huge spider wouldn't have crawled out of it. Then when i mentioned it to the lady at the front desk she just played it off because we were in the mountains. Actually we live in the mountains and we never have spiders in our bed. Definitely could have been better especially when we're paying that price.
2023년 12월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 12월 28일
Thank you for staying with us and for providing us with your valued feedback. I'm so sorry to hear about the spider that was in your room. I also wish the response from our team member would have been more compassionate. I will make sure your comments are made known to our general manager so that we can address this.

10/10 - 훌륭해요

Kristen

2023년 11월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 11월 27일
Thank you for visiting our resort and for being our valued guest. We are so glad to hear that you enjoyed your stay with us. We hope you will recommend us to your friends and family, and we hope to see you again!

8/10 - 좋아요

Cecilia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The resort is located at a nice place with lovely views. The rooms although absolutely need some updates especially the bathrooms.The cost per night definitely doesn’t align with the rooms.The best thing about the place is the staff, they are very welcoming and friendly and the customer service is great.
2023년 11월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 11월 27일
Thank you for visiting our resort and for your valued feedback. We are glad that you enjoyed your stay. We are planning a renovation very soon although we don't have specific dates at this time. Thank you for your compliment of our staff. We strive hard to provide a great experience for our guests!

6/10 - 괜찮아요

Randy

연인과의 여행
좋아요: 직원 및 서비스
The grounds were beautiful and the lodge was nice. We stayed in a cottage that needed work. Our room was down a flight of wooden stairs. There was no light working on the stairs which made it hard to maneuver when we returned after dinner. It was total darkness.
2023년 11월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 11월 8일
Thank you for visiting our resort and for providing us with your valued feedback. I am sorry to hear about the lighting issues that you experienced with your cottage room. I will make sure to check with our general manager to see if there was a light out that needs to be replaced or if there is perhaps a lack of lighting there in general. We appreciate you bringing this to our attention to address it.

10/10 - 훌륭해요

Lynn

2023년 10월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 11월 8일
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope you will consider a return visit in the near future!

10/10 - 훌륭해요

Trina 님, Atlanta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 9월 27일
Thank you so much for visiting our resort. We are so happy to hear that you enjoyed your stay with us. We hope that you will consider a return visit!

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Food was awful- linens not quality-
2023년 8월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 9월 2일
Thank you for visiting our park and lodge. I am really sorry to hear that you did not have a great experience. I will make sure the general manager is aware of these items. We appreciate and value your feedback.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very relaxing & quiet!
2023년 8월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 8월 24일
Thank you for visiting our resort and for being our valued guest. We sincerely appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. We hope you will consider another visit in the near future.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 8월 9일
Thanks so much for visiting our resort. We are so glad to hear that you had a great stay with us. We hope you will visit us again in the near future!

10/10 - 훌륭해요

Ruschell

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The website stated you could do dinner but need reservation when we went walking around and I went to make reservations for dinner the Resturant was closed ? The site to what we seen was a little confusing
2023년 7월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 8월 9일
Thank you for visiting our resort and for your valued feedback. I wish to apologize to you for any confusion related to our restaurant hours. We appreciate you bringing this to our attention, and I will take a very close look at the website to see exactly how the hours are stated. I'm sure that was very frustrating to try to make a reservation only find that the restaurant wasn't open when you wanted to dine. We sincerely apologize and appreciate you bringing this to our attention.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great wedding venue. Lacking in meal options
Beautiful location and venue, especially for weddings. The restaurant options are limited with limited service especially if you are traveling from different time zones. Would be better if they offered the option of getting a meal outside of typical east coast meal times, or to offer room service.
2023년 6월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 6월 24일
Thank you for visiting our resort and for being our valued guest. We appreciate and value your feedback. I apologize that our restaurant hours didn't meet your expectations during your stay. We do our best to keep all of our food and beverage outlets open as much as possible, but business and overall demand dictates the hours of operation in these outlets. I will make sure our management staff is aware of your feedback.

10/10 - 훌륭해요

Steve

2023년 5월에 3박 숙박함
답변 제공: DRMChris 님, 2023년 7월 15일
Thank you for visiting our resort and for providing us with your valued feedback. We are glad that you enjoyed your stay with us, and we hope to welcome you back!

10/10 - 훌륭해요

Rebecca

좋아요: 직원 및 서비스
Customer service was great! Exterior of Windows need cleaning. Food was super! Love the view! A little dated.
2023년 6월에 1박 숙박함
답변 제공: DRMChris 님, 2023년 6월 9일
Thank you for visiting our resort and for your valued feedback. We are so happy to hear that you enjoyed your stay. We hope you will visit us again!

10/10 - 훌륭해요

debra

좋아요: 숙박 시설 상태 및 시설
2023년 3월에 4박 숙박함
답변 제공: DRMChris 님, 2023년 3월 28일
Thanks so much for visiting our resort. We are so glad to hear that you enjoyed your stay with us. We hope to see you again in the near future and welcome you back!

2/10 - 너무 별로예요

Debora

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: DRMChris 님, 2023년 1월 27일
Thank you for visiting our resort. We are sincerely sorry to hear that you did not have an enjoyable stay with us. it would be helpful to us if you could help us in the areas that we fell short of your expectations by giving us some specifics about what went wrong during your stay. Thanks so much.

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. Staff was friendly and professional. Christmas buffet had a good selection.
답변 제공: DRMChris 님, 2022년 12월 31일
Thank you for visiting our resort. We are delighted that you enjoyed your stay with us. We hope to welcome you back in the near future!

2/10 - 너무 별로예요

Denisa

10/10 - 훌륭해요

Nicole

2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Robert

2022년 12월에 2박 숙박함

10/10 - 훌륭해요

sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome stay!
I loved this hotel. It was awesome! The staff were very friendly and they made you feel welcome. There was some dust in my room on the wooden blinds and on the luggage rack.
2022년 11월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 11월 21일
Thank you for visiting our resort and for being our valued guest. We are glad that you enjoyed your stay with us. We hope to be able to welcome you back again soon!

8/10 - 좋아요

maria juliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함
답변 제공: DRMChris 님, 2022년 11월 14일
Thank you for visiting our resort and for being our valued guest. We hope that you enjoyed your stay with us!

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Spot for Couples getaway
We come here several times a year. It never disappoints!
2022년 11월에 2박 숙박함
답변 제공: DRMChris 님, 2022년 11월 14일
Thank you for visiting our resort and especially for being a valued return guest! We are so happy to hear that you enjoy our property. We look forward to welcoming you back on your next visit!

6/10 - 괜찮아요

Ulrich

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is aging and needs some love in the rooms. The staff was nice but not very professional. The food was OK but the cleanliness of the restaurants is marginal at best.
답변 제공: C. Burton 님, 2022년 11월 4일
I apologize that we failed to exceed your expectations during your recent visit. We have began the process of planning and funding a future property renovation. I will review your staff professionalism concerns with my team and improve the consistency of our restaurant cleaning immediately. I will also share you positive comments regarding the team being nice. I appreciate your feedback and support of Brasstown Valley Resort & Spa. Please reach out to me directly if I may be of assistance.

10/10 - 훌륭해요

aline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a relaxing getaway. Beautiful fall scenery
2022년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2022년 11월 6일
Thank you for visiting our resort. We are so glad to hear that you enjoyed your stay with us, and we appreciate your feedback. We hope you will consider a return visit!

10/10 - 훌륭해요

Rigoberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
love the peace and quiet!
2022년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2022년 10월 19일
Thank you for visiting our resort. I am so glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back. Thank you for your review!

6/10 - 괜찮아요

Doreen

연인과의 여행
We reserved a King Bed and they only had 2 Queen Beds available. We stayed in a cottage room and would never stay in the cottage room again. We traveled all day and the restaurant was not open only the Grill was open with bar food.
2022년 10월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 10월 19일
Thank you for visiting our resort. I am so sorry to hear about the problem with receiving the incorrect room type and that the main dining room was not open when you arrived. It is possible that we had an out of order room or two which caused this to happen, but that doesn't help make your visit a more comfortable one. I will discuss this with our general manager to find out why this occurred. Thank you for bringing it to our attention.

10/10 - 훌륭해요

Francie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Entire property was beautiful and clean and staff friendly.
2022년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2022년 10월 19일
Thank you for visiting our resort and for being our valued guest. I am so glad to hear that you enjoyed your stay with us. We hope to be able to welcome you back!

10/10 - 훌륭해요

Ronda S

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the perfect place for a girls trip for me and my granddaughter. The property is beautiful and peaceful. The girls especially liked the pool.
2022년 10월에 2박 숙박함
답변 제공: DRMChris 님, 2022년 10월 19일
Thank you so much for choosing to stay with us. I'm so happy to hear that you enjoyed the resort. We hope you will consider another visit in the near future!

10/10 - 훌륭해요

Taylor

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Tammi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice resort
The resort was Amazing the view of the property was breath taking. The mountains where beautiful. I only wish they had better food options i was not impressed by the menu at all. I love that it was kid friendly. Will visit again.
2022년 9월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 9월 6일
Thank you so much for visiting our resort. I am very sorry that you didn't enjoy our food and beverage options. I will address this with our management team asap. Thank you so much for bringing this to our attention. I promise we will address this.

8/10 - 좋아요

Gip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Cassie

2022년 8월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 9월 3일
Thanks so much for visiting our resort and for being our valued guest. We are so glad to hear that you had a great stay with us. We hope that you will consider a return visit. We would love to welcome you back!

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing room
Our reservation was for one night and we checked in around 9pm. The room was very dated and while the hotel was not busy they gave us a room with a shower accessible for wheel chairs, and next to the vending/ice machine and elevator. The bed linen was very worn, our down comforter had no down left in it, basically a bed sheet. So we had to request a blanket to stay warm. At $220 for the night I would expect much more from a resort style hotel. Had better rooms at the Hampton and Comfort Inn for less money. Very disappointing
2022년 8월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 8월 29일
Thank you for visiting our resort. I am very sorry to hear about the problems that you experienced, and I am very sorry about that. We will be discussing your comments and feedback in our manager meetings. We sincerely appreciate you brining these items to our attention.

6/10 - 괜찮아요

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아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
We checked in advance by calling to make sure the hotel was ADA ready. This was not the case. We hoped to use the pool and the lift but it was found to be not working. Maintenance was wonderful and did all they could to assist, this was not their fault at all. We understand that this equipment may not be used often but this being important to us I did call ahead. Office staff was not aware the lift was not working despite us calling ahead. Other guests were blocking other amenities so we couldn’t even use the fire pit as the patio wasn’t accessible for someone in a wheelchair. The property was beautiful and clean and we will return. We just hope that everyone learns to make sure your handicap equipment is working by doing a monthly inspection. The health department should have inspected it during their annual pool inspection.
2022년 8월에 1박 숙박함
답변 제공: DRMChris 님, 2022년 8월 23일
Thank you for visiting our resort and especially for providing us with this feedback. It is extremely important to us to accommodate every single guest, and we clearly did not do that in your case, and for that I sincerely apologize. Please know this is going to be discussed among our entire management team. We are glad to hear that you would return, and the next time we will work hard to make your stay a more enjoyable one!