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베스트 웨스턴 헨리에타 인 & 스위트 여행 후기

2.5 out of 5
베스트 웨스턴 헨리에타 인 & 스위트
816 US Highway 287 S, Henrietta, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 608개 이용 후기 중 317개" "
평점 8 - 좋아요. 608개 이용 후기 중 190개" "
평점 6 - 괜찮아요. 608개 이용 후기 중 48개" "
평점 4 - 별로예요. 608개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 608개 이용 후기 중 18개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Lynda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Very nice staff. Breakfast was excellent and truly appreciated.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful staircase in the entrance
2024년 4월에 1박 숙박함

8/10 - 좋아요

Ted

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

8/10 - 좋아요

Rose

좋아요: 청결 상태
The staff was very friendly and helpful. It was clean, we got a good night’s sleep, and a tasty breakfast before we were on our way! No complaints!
2024년 3월에 1박 숙박함
답변 제공: Jimmy 님, 2024년 3월 17일
Thank you for staying with us...We really appreciate your business and can't wait to see you again...

8/10 - 좋아요

Raquel 님, Hayward

2024년 3월에 1박 숙박함

8/10 - 좋아요

patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast was just ok. Biscuits were frozen and you had to microwave them so they ended up very doughy and not very appetizing. Otherwise a reasonably priced very clean establishment
2024년 3월에 1박 숙박함
답변 제공: Jimmy 님, 2024년 3월 17일
Thank you for staying with us...We really appreciate your business and can't wait to see you again...

10/10 - 훌륭해요

Leah O

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Quiet and comfortable bed. Very clean.
2024년 3월에 1박 숙박함
답변 제공: JIMMY 님, 2024년 3월 17일
Thank you for staying with us...We really appreciate your business and can't wait to see you again...

10/10 - 훌륭해요

Greg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check-in was very easy and the staff was very helpful!
2024년 2월에 1박 숙박함
답변 제공: JIMMY 님, 2024년 3월 17일
Thank you for staying with us...We really appreciate your business and can't wait to see you again...

10/10 - 훌륭해요

Mike

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing we did not like. People were great. Room was more than sufficient.
2024년 1월에 1박 숙박함
답변 제공: JIMMY 님, 2024년 3월 17일
Thank you for staying with us...We really appreciate your business and can't wait to see you again...

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would have given 5 stars except we were woke up by kids running, stomping and hollering this morning and it went on for about 2 hours. I believe they were in room next to us, we were n 300. We had late night so intended on a sleep n this morning. I do believe the kids belong to the owners.
2024년 1월에 1박 숙박함
답변 제공: Ansley 님, 2024년 1월 30일
Dear Patricia, I really appreciate your kind words...I'm sorry to hear about noise but I like to let you know that the owners doesn't live here neither his kids. His kids ( twins ) are studying at UT Austin...Thank you for your business...

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Happy here!
Everything was great with the hotel. The only thing was the noise with traffic on the road and the train whistle.
2024년 1월에 3박 숙박함

8/10 - 좋아요

Gary

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Thomas Hayden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and the employees were great. Everyone in the surrounding businesses were very friendly and helpful.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Brandon

2023년 12월에 1박 숙박함

8/10 - 좋아요

Sheila

2023년 11월에 4박 숙박함

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is highly convenient for travelers passing through the Henrietta area. The owner and family are invested in providing a clean and updated property.
2023년 11월에 1박 숙박함

8/10 - 좋아요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

Harry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The main problem I had with my stay here was that I was billed twice for the room. Hotels.com stated that I had paid for the room, but the clerk at the desk did not agree, and seemed to have a hard time understanding what I was saying. I paid for the room again hoping to resolve this through Hotels.com, but they were told to call back when a manager was available, and I have been informed that they were never able to reach a manager. Seems like a scam to me, but at best it's awful customer service. As for the property - it's adequate for an overnight highway stop, the breakfast was a little stale by the time I got there, but there were still eggs and sausage.
2023년 10월에 1박 숙박함
답변 제공: Jimmy P. 님, 2023년 10월 27일
Mr Michael, We took care of your refund right after talking to Hotels.com. The manager was out of town to visit his sick dad in the hospital...I don't know why you think it's s scam, Hotels.com is a huge online travel agency...May god bless you sir...

10/10 - 훌륭해요

Kristi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you for a great stay!
Thank you for a super nice stay! We stayed in one of the rooms that was remodeled and it was clean, comfortable and got the rest we needed for next day’s traveling! We always love the breakfast here, we have stayed at this location several times over the last 3-4 years and the improvements are great :)
2023년 9월에 1박 숙박함

4/10 - 별로예요

LAUREN 님, DENHAM SPRINGS

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It took forever to check in with 4 clerks behind the desk not knowing what they were doing. The halls on the second floor smelled like dog
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 25일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Katie

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Clean
The room was super clean. The breakfast was fine for the family, I appreciated the oat and almond milk options available. The only bummer was the pool was closed and I had to break my 11 year olds heart. Other than that super happy with this hotel.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Lacey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice stay
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Debbie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not clean
Needs a good cleaning and updating. Even the flower beds and entryway were dirty. Had it not been non refundable, we would have left. I wouldn’t even shower this morning, I just wanted to get out of there.
2023년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2023년 9월 14일
Dear Guest, Thank you for taking time and writing this review. We appreciate your business.

2/10 - 너무 별로예요

Jaime

This was booked in error. I entered Best Western Henrietta and booked the hotel. When we arrived i realized the reservation was for TX not NY. I am not able to get a refund. I will NEVER use Experian or Best Western
2023년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2023년 9월 10일
Dear Guest, thank you for the feedback…

6/10 - 괜찮아요

Pamella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
First, it was a bit noisy in the halls. The rooms were very clean and it had comfy beds.The breakfast was disappointing as there was not much to it.
2023년 9월에 1박 숙박함
답변 제공: Jimmy 님, 2023년 9월 10일
Dear guest, im glad you found our room very clean and comfy. Thank you for the feedback…

8/10 - 좋아요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything but the overwhelming smell of whatever cleaning products were used in the room. It lasted all night.
2023년 9월에 1박 숙박함

8/10 - 좋아요

REX 님, Orem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked everything mostly but bathroom light was burned out and tv remote did not work consistently. Informed desk staff at check out. Other than that we were very pleased.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Clean rooms, friendly staff and nice area in the country. Definitely recommend
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk lady very helpful.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Travel
Everything was clean and nice. No pool was available though.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Marty 님, Denton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Several issues with this stay. When checking in, there was a fee for “early check in” but would only be accepted in cash. The person checking us in was unprofessional and constantly needed to scratch his stomach after lifting his shirt. The room was clean and good size. And other than the front desk giving a door key to our room at 1am, the stay was fine.
2023년 8월에 2박 숙박함
답변 제공: Jim P. 님, 2023년 8월 27일
Thank you for your feedback…

2/10 - 너무 별로예요

Santiago 님, Spring

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Nothing
2023년 8월에 1박 숙박함
답변 제공: Jim P. 님, 2023년 8월 26일
Dear Santiago,Thank you for your business...I hope you enjoyed our safe parking lot, 24/7 customer service, Free Hot breakfast with lots of options to choose from, 50+ channel on TV etc etc...May god bless you and have a great race for your event...

10/10 - 훌륭해요

Felipe 님, Doral

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio, instalaciones limpias, buen precio.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

RUBEN

2023년 8월에 1박 숙박함

8/10 - 좋아요

Fedencia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but pool was closed 😩
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was kind, friendly and accommodating when we had a last minute change.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were passing through and it was convenient to the highway. Very clean, wonderful breakfast, very quiet! Mack, the employee that ran the desk, was very helpful and friendly! He made the stay wonderful! The Ellington’s
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

kelli

별로예요: 직원 및 서비스
Not willing to work with you if something happens
Never made it to hotel because our car broke down. Manager would not give refund as it was non refundable. I understand except this was an unfortunate incident and we had to get a hotel in another town until our car could be fixed. Can’t believe they wouldn’t have made an exception in this case
2023년 7월에 1박 숙박함
답변 제공: Jimmy 님, 2023년 7월 22일
Dear Guest, You booked it through 3rd party non refundable reservation...I'm sorry that you had to face such a situation...Will give you 25 discount when you stay with us next time...

8/10 - 좋아요

Steve

2023년 7월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Brow beating for outside booking service
Overall a decent hotel. Got berated by the front desk staff upon check in for using a third party app to book instead of going straight to them. I travel a lot and use a lot of different hotel chains, so I like using a third party booking service for rewards. They should just get over it and let people choose how they want to book.
2023년 7월에 1박 숙박함
답변 제공: Jimmy 님, 2023년 7월 15일
Thank you for the feedback...

8/10 - 좋아요

Carolyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
They are doing construction on the bottom floor and it’s hot in the lobby
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Dawn

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sandra

2023년 6월에 1박 숙박함

4/10 - 별로예요

jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Would stay again only if I had to
We booked this hotel only for the in door pool we arrived and the pool was closed. We stayed on the second floor and woke up to a broken elevator
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 25일
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.