3 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

아티나 팰리스 리조트 & 스파 여행 후기

5 out of 5
아티나 팰리스 리조트 & 스파
Lygaria, Agia Pelagia, Malevizi, Crete Island

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 135개 이용 후기 중 34개" "
평점 8 - 좋아요. 135개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 135개 이용 후기 중 26개" "
평점 4 - 별로예요. 135개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 135개 이용 후기 중 11개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top
2021년 8월에 12박 숙박함
답변 제공: CHC ATHINA PALACE RESORT & SPA 님, 2021년 9월 24일
thank you!!!!

8/10 - 좋아요

BP44

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Oct 2019. We arrived late evening and the man on the desk, was not very kind to us, very rude. Had to email a copy of booking to reception to prove who we was. The rest of reception staff was very good during our 2 weeks stay. Our room was located near the main road right at bottom of the steps. Lots & lots of steps, only suitable for anyone who is very fit 140 steps from top floor to our room. Was very fit at end of our 2 weeks. We had a excellent sea view from our room window. The area we stayed in was very modern, newer part of resort. New modern electrics with lots of USB points and wall mounted TV. so it was worth walking down all the steps to get to our room. We only took the transport occasionally. Restaurant - It is a bit disappointing when you first walk in, needs upgrading, redecorating. The staff in the restaurant did look after you, and food was very good standard. Some staff members did serve you most of the evening in different parts of resort, and they where very nice to us. Did try the Greek Restaurant & La Carte Restaurant as well. The Resort was good value for the price which we paid 42% off, but some areas like main restaurant are not 5 star. There was some entertainment, but we would have liked more entertainment most evenings and in the main hotel bar next to reception. Went down to the beach a few times, but it is a long walk down the hills in the heat, best to take the bus. local bus to Herakilion from the resort, it is in a remote area.
2019년 10월에 14박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 11월 21일
Dear Guests, Thank you for taking the time to share your comments with us. We always value our guests; opinions and we use them to become better!We hope to see you once again and give us the opportunity to welcome you and satisfy all aspects of your expectations.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Einrichtung leider schon etwas älter. Die Zimmer groß aber teilweise sehr Dunkel. Schöne Aussicht auf das mehr und die umliegenden Hügel.
2019년 10월에 6박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 10월 31일
Dear Guests, Thank you for taking the time to share your comments with us. We always value our guests; opinions and we use them to become better!We hope to see you once again and give us the opportunity to welcome you and satisfy all aspects of your expectations.

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude reception staff including general manager, small dirty room not what we paid for or what is shown on the web site photos of a standard double room with sea view. We stayed a total of 10 hours and left for alternative accommodation at our expence .We have holidayed on Crete for the past 20 years 2 or 3 times a year and never experienced such rude staff or poor quality accommodation. Based on our brief stay at this hotel I would give it 2* max and that is being generous.
2019년 10월에 10박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 10월 30일
Dear visitor, We regret for not having completed your holidays in our hotel. Other hand we offered you alternative upgraded accommodation, since you were not happy. Unfortunately, you have been either not satisfied. We try to make our best, in order to provide as generously we can our services. Nevertheless, you are kindly invited to visit us for a second time if you decide to visit Crete in the near future. Wish you all the best and look forward to welcoming you again

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
piscine non chauffée. repas répétitifs. accueil bof bof.. (restauration ; accueils ; magasins ) mériterait 3 étoiles....
2019년 10월에 7박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 11월 6일
Firstly, we would like to thank you for choosing our hotel for your recent holidays. Other hand we regret that you did not meet your expectations. We are sorry, for not meeting your taste although we provide our guests a variety of 14 different theme restaurant nights, other hand we have lot praises about quality and quantity offered. Nevertheless, we hope to welcome you in the nearest future, if you decide to visit Crete again and change your opinion about our hotel. Thank you very much

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome sea view, clean renovated room, delicious food, professional staff
2019년 10월에 4박 숙박함
답변 제공: CHC ATINA TEAM 님, 2019년 10월 22일
Dear Guests, Thank you for taking the time to share your thoughts with us. It is with great pleasure that we hear your satisfactions and we always value our guests' remarks. We hope to see you once again soon, Thank you very much!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ringe ringe ringe. Dårlig mad. Forfaldne bygninger. Aldrig igen
2019년 10월에 7박 숙박함
답변 제공: CHC ATHINA VPALACE TEAM 님, 2019년 11월 6일
We regret for not having completed your holidays in our hotel. Unfortunately, you have been either not satisfied. We try to make our best, in order to provide as generously we can our services. Nevertheless, you are kindly invited to visit us for a second time if you decide to visit Crete in the near future. Wish you all the best and look forward to welcoming you again

2/10 - 너무 별로예요

Kevin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
stay here
Checkin was extremely rude, the food in the buffet was all cold and if you moved to get some you lost your table. The checkout was the only thing I would say was ok and that’s because we were getting out of there.
2019년 10월에 1박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 10월 23일
Dear Mr. Kevin, Firstly, we would like to thank you for choosing our hotel for your recent holidays. Other hand, we are really disappointed that you don’t meet your expectations. All the team is trying to offer its best services to all our visitors and we regret that our efforts are not recognized. We hope to host you in the near future, in order to have a second chance to change your opinion regarding our hotel and services.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I LIKE EVERYTHINK . WELLCOME , SERVICE , FOOD , DRINKS IT WAS GREAT , WONDERFUL VIEW THAT HOTEL HAS, THE PERSONAL VERY FRIENDLY AND THE FOOD FANTASTIC.
2019년 9월에 2박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 9월 30일
Dear Guests, Thank you for taking the time to send us your positive feedback!It is always with pleasure that we receive our guests' opinions which we greatly appreciate! Once again thank you and we hope to see you again soon!

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On 9.11, we made a reservation (number 74738506303690 )for hotel named athine palace resort for2 rooms Unfortunately we received something completely different from the pictures in the hotel website. The corridors are dark and unpleasant to walk Rooms with a pungent odor of chlorine. The rooms look like hostel rooms and not 5-star hotel rooms. To get to the room, you have to climb 400 steps and I, as a pregnant woman,in 7 month certainly cannot climb this staircase The vacation became a nightmare The hotel is far from 5 star!!! We are very disappointed and angry. I feel like it's cheating to show different images from reality We asked to cancel the booking but unfortunately they did not agree and we had to stay at the above hotel on holiday without pleasure. we did a reservation through you on 3 rooms. 2 rooms on my name and one room on the name liran Yehuda. Thank you for your treatment and waiting for a response. I request a refund Kind Regards Nitzan Steinberg Phone-972504893595 .
2019년 9월에 3박 숙박함

6/10 - 괜찮아요

petros

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Petros_Lg Larnaca, Cyprus 132 Άψογο προσωπικό..
Κλείσαμε για 7 ημέρες στο ξενοδοχείο... Το μόνο θετικό ήταν το προσωπικό του ξενοδοχείου που πάντα με χαμόγελο εξυπηρετούσε κ σε έκανε να νιώθεις σα το σπίτι σου. Παρολαυτα τα στρώματα στα κρεβάτια ήταν πολύ παλιά με αποτέλεσμα να μη μπορούμε να κοιμηθούμε τις νύχτες. Το πρωινό περιμέναμε να είναι ποιο παραδωσιακο (χωτιατικες πιτες, κρητικά παραδωσιακα προϊόντα, γραβιέρα με μέλι... ). Το μεσημεριανό ήταν κατώτερο του μετρίου σε ποιότητα. Η πισίνα για τα μωρά είχε μέσα χώμα. Η αξιολογιση θα ήταν πολύ χειρότερη κανονικά αλλά επειδή κατά την αναχώρηση μας κ αφού τους ενημερώσαμε για τα παραπάνω, μας είπαν πως αν τους τα είχαμε αναφέρει από την αρχή, θα είχαν διευθετήσει το θέμα με τα στρώματα κ θα μας ενημέρωναν πως υπήρχε κρητικό πρωινό με κράτηση(κάτι που δεν είδαμε να αναφέρετε στο φυλλάδιο με τις πλήρες οδηγίες του ξενοδοχείου). Γιαυτό κ με επιφύλαξη για τους επόμενους αξιολογούμε ως μέτριο. Παρακαλούμε τους επόμενους ταξιδιώτες να ενημερώνουν τη ρεσεψιόν για οποιοδήποτε θέμα κ ανάλογος να δώσουν καλύτερες βαθμολογίες.
2019년 9월에 7박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 9월 30일
Αξιότιμε κε. Πέτρο, Καταρχήν θα θέλαμε να σας ευχαριστήσουμε για την επίσκεψή σας στο Ξενοδοχείο μας. Ευχαριστούμε για τα καλά σας λόγια σχετικά για το προσωπικό και χαιρόμαστε πραγματικά που αισθανθήκατε σα στο σπίτι σας. Αφετέρου όμως, μας λυπεί που δεν ευχαριστηθήκατε στο έπακρον τη διαμονή σας και δεν απολαύσατε όλες τις παροχές μας. Είναι κρίμα πραγματικά που δεν επιλύθηκαν κάποια ζητήματα ή δεν συζητήθηκαν εγκαίρως. Ζητούμε συγγνώμη γι 'αυτό. Θα ήταν μεγάλη μας χαρά να σας υποδεχτούμε στο κοντινό μέλλον και εμείς ως Guest Relations θα κάνουμε το καλύτερο δυνατόν για να επιστρέψετε με ευχάριστες αναμνήσεις και να αναθεωρήσετε την προηγούμενη κριτική σας

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Slechte accommodatie, kamers zeer oud, zeer afgelegen hotel. Hotel ligt op een berg en kamers liggen ver weg van hoofdgebouw daarom zeer veel trappen doen. Eten zeer vettig.
2019년 9월에 1박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 10월 22일
Firstly, we would like to thank you for choosing our hotel for your recent holidays. Other hand we regret that you did not meet your expectations. It is clearly mentioned on our web site that hotel is on a hill and all rooms are located around main building. About accommodation, room allocation is done according booking and furthermore all rooms are updated and we provide that promised and nothing less. We are sorry, for not meeting your taste on our 14 theme restaurant, other hand we have lot f praises about quality and quantity offered. Nevertheless, we hope to welcoming you in the nearest future, if you decide to visit Crete again and change your opinion about our hotel.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 4박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 9월 30일
Dear Guests, Thank you for your positive review! It is our honor! We are looking forward to welcoming you again!

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff! Everyone was great!!!! This was a great experience.
2019년 9월에 6박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 9월 30일
Dear Guests, Thank you for all your positive remarks!It is our honor! We are always happy to satisfy our guests this way! We are looking forward to welcoming you again!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 7박 숙박함
답변 제공: CHC ATINA PALACE TEAM 님, 2019년 10월 22일
Dear Guests, Thank you very much for sharing your opinion! WE are looking forward to welcoming you once again in the future!

4/10 - 별로예요

Biljana

좋아요: 청결 상태
Alt var galt på dette hotel. Fra check in til check ud. Det eneste positive var det søde personale i restauranten om morgenen og aftenen, da de knokler for drikke penge. Alt andet var en ren skuffelse og kan på INGEN MÅDE ANBEFALE DETTE HOTEL. Det skulle kun have 3 stjerner og kommer ikke i nærheden af 5 stjerner. Noget så simpelt som mulighed for at lave kaffe på værelset er ikke en mulighed, og der står der er en mini bar men der var to flasker vand der grinte af en! Brug jeres penge på noget andet, det måde spild af penge, tid og energi! God rejse til et andet hotel 🙂
2019년 9월에 3박 숙박함
답변 제공: CHC ATHINA PALACE TEAM 님, 2019년 11월 6일
Dear visitor, We regret for not having completed your holidays in our hotel. Unfortunately, you have been either not satisfied. We try to make our best, in order to provide as generously we can our services. Nevertheless, you are kindly invited to visit us for a second time if you decide to visit Crete in the near future. Wish you all the best and look forward to welcoming you again

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cette hôtel était très belle , les chambres très ordinaire ,service parfois bon et parfois mauvais, nourriture ordinaire
2019년 8월에 5박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 9월 4일
Dear Guests, Thank you for taking the time to send us your positive feedback. We really appreciate and value our guests opinion because these are the ones that make us better! Hoping to welcome you once again, May you have a nice rest of the season!

2/10 - 너무 별로예요

Dee 님, Melbourne Australia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Was a great beach, and the room size was good but the rest was terrible. The room smelt mouldy and damp and we had a 2 bed 2 bath, The staff's attitude was terrible, they didn't greet guests they were rude. The dining experience was like a school dining hall and was a horrible experience. this is definitely not what I d expect of a all inclusive hotel. I think this is like a 3 star motel. the bedding was threadbare. the cocktails at night were in tiny glasses and was terrible. It definitely doesn't match the pictures on the website.
2019년 7월에 3박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 8월 14일
Dear Dee, We would like to thank you for choosing our hotel and you express your opinion about the recent stay. We are very happy that you like the beach and the room size. Other hand, we are sorry for not meet your expectations, although you had a spacious room and for sure there is any mold. Additional, we receiving very good feedback about staff for being friendly. We regret for not meeting your culinary tastes in our 14 theme dinner buffet or at lunch time. We try to provide as best with daily fresh cooked meals all our international clientele and to meet their tastes and to explore local as well. We are very disappointed from your feedback and we know that either our services or facilities are on high standards and we constantly try to offer as much a memorable and convenient stay. Thus, you are kindly invited to visit us in the near future to change your opinion and find your expectations

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bel endroit avec des vues mer sympas Bonne qualité de la nourriture Parmi le personnel quelques pépites de gentillesse (Maria au restaurant notamment) Attention l état des chambres peut être inégal selon les parties de l hôtel certaines mériteraient un petit rafraîchissement mais rien de très grave Avec une voiture c’est mieux
2019년 7월에 10박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel ist sehr zu empfehlen. Für 5 Sternen Hotel ist es sehr preiswert, Personal und Service ist top. Das essen ist ganz lecker. Vor allem die Dessert. Der Aussicht zum Meer ist Mega Hammer. Strand ist 5 min zu Fuß oder die bieten sich kostenfrei Busse an, die zum Strand fahren und wieder zurück.
2019년 7월에 4박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 8월 14일
Dear Guests, Thank you for taking the time to send us your review. We greatly appreciate our guests' opinion and we value them, so that we may become even better and offer the best and highest quality services. Thanking you once again for all your positive comments, we are looking forward to welcoming you again in the future!

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is marketed as 5 stars but it is a 2 /3 star at best. Food is bad , room very basic. Not an enjoyable stay
2019년 7월에 2박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 7월 24일
Dear Guest, Firstly, we like to thank you for your recent visit in our Hotel. Other hand, we are very sorry for not having exceed your expectations, although we try to provide our best services to our visitors. About food, we get really positive feedback and we deeply regret to not meeting your taste. Regarding rooms, we provide all facilities as mentioned on our web page. Nevertheless, we hope to restore your faith in the near future and host you with pleasure in our hotel again , if you decide to visit Crete

8/10 - 좋아요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stsy
This is a very nice hotel. Probably more of a 4 star than 5. Food was good for an all inclusive. Staff is great. I would recommend it.
2019년 6월에 4박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 8월 14일
Dear Guests, Thank you for taking the time to send us your feedback. We greatly appreciate our guests' opinions and we really value them so that we may become even better. Thanking you once again for your positive comments, we are looking forward to welcoming you again in the future!

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 5월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Aimé: la gentillesse du personnel au restaurant le matin et le soir, le cadre. Peu aimé : restaurant à la carte peu goûteux
2019년 5월에 6박 숙박함

4/10 - 별로예요

ivy

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
stunning view. no quality service. not feel welcome. food was terrible. no proper labeling on food display. werent happy to cater for vegetarian despite of asking and requesting. very basic for food quality and repetition on menu. bar staff in the main area very rude as if they are doing us a favour. On the last day early check in left our luggage in storage which was open all day no refeence or security given. so we all felt o management or service.
2019년 4월에 5박 숙박함

4/10 - 별로예요

Waheed 님, UK

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Food not so great. I am sure we can get better food elsewhere for the price I paid for this all inclusive. I would say very terrible food for the price I paid. Only plus side is very smiley staff.
2018년 10월에 7박 숙박함

6/10 - 괜찮아요

Dom 님, Genève

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Fin de saison, le personnel vidait l’hotel ainsi que les chaises longues alors qu’il y avait encore des vacanciers. Dommage,
2018년 10월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Far from 5 star hotel
we was expecting 5* resort, unfortunately it was 5* but 30 years ago, in my opinion it was 2* star resort. first impression from the reception they clear do not know what they are doing, and it was look like Monty Phyton. If not the older gentleman in restaurant who delivered with his younger team 6* service and team from SPA we will be more than disappointing. If you have 5* hotel invest some money to give the feeling of 5*. There was other people who meet the same problems and get the same feel like we had about the hotel and been disappointed about the standards and service. Ladies in reception are talk to few different people at the same time, answering phones what call frustrations, and make you feel not important.
2018년 10월에 7박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2018년 10월 25일
Dear guest, Firstly we like to thank you for choosing our hotel for your recent stay. We will forward your praises for the restaurant and Spa team, although the whole team is providing its best efforts. For us all guests are very important, nobody is ignored and we try as possible to answer all queries and solve arising issues. We are very sorry for not meeting your expectations, but we try as much to offer our services on the best and professional way. We would very happy to welcoming you back in our hotel, whenever you decide to visit Crete next time, to change your opinion and assist you during your stay.

10/10 - 훌륭해요

Gary 님, UK

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent beach, friendly and helpful staff.
It was great to swim at the private beach everyday. Very relaxing and you felt everything available. Friendly staff who went out of their way to make you feel happy and well looked after. Two special meal occasions: Greek Tavern and the A la Carte experience were stand-outs. Negatives? None at all. Luckily we had a room near the main reception and restaurants, as it appeared other guests further away had quite a treck up and down from rooms to get eat etc. Maybe the hotel could put on a better transport system to get about. All in all: a great stay and I'd recommend to anyone wanting a good relax.
2018년 9월에 7박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2018년 10월 15일
Dear Mr. Gary, We like to thank you for sharing your opinion with other guests regarding your recent stay in our hotel. We are very proud for your flattering comments and we are very happy to exceed to offer you a memorable stay. Wish you all the best and looking forward to welcoming you very warmly in the near future

10/10 - 훌륭해요

Maria Lemos

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Vou dar pelo LOCAL ...Sensacional
Local excepcional....indiscritível... Só que peca pelo atendimento ,não gostei do atendimento desde o checkin,mal educados ,por ser um resort desse nível ,acho lamentável ter sido tão mal atendida !!
2018년 8월에 4박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 2월 1일
Dear Mrs. Lemos, We like to thank you for choosing our hotel for your recent holidays. We appreciate much that you like hotel location with amazing views. About check in procedure, we try to give all information about hotel and provided facilities. We regret that you find those services poor. Hope that you enjoyed your stay with us and we will have the opportunity to welcoming you back

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Essen! Nettes Personal! Aber sehr abseits!
Es war ein tolles Hotel mit super leckerem Essen zu den Hauptmahlzeiten, aber zwischendurch eher ungenügend, aber es reicht. Obst zum mitnehmen gibt es nicht. Sehr ungenügend finde ich das Angebot der Kaffeespezialitäten. Die Heißgetränke aus den Automaten sind wirklich schlecht und man hat keine Möglichkeit woanders etwas in der Nähe zu bekommen. Dafür müsste man mit dem Auto irgendwohin fahren. Auf Nachfrage kam nur der Hinweis auf die Bar in der Nähe der Rezeption, aber leider erst ab 18 Uhr und gegen Aufpreis. Der Kaffee morgens zum Frühstück ist gut! Die Kaltgetänke zwischendurch und abends sind auch verbesserungsfähig. Sehr süß - Zuckerwasser. Das Personal ist sehr aufmerksam, aber auch sehr unterschiedlich. Leider ist das Hotel sehr abgelegen und ein Auto wäre von Vorteil. Die Zimmer sind toll und geräumig. Grundsätzlich empgelebswert, aber nur, wenn man nur ausruhen möchte.
2018년 6월에 7박 숙박함

2/10 - 너무 별로예요

Camilo 님, New York

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
The staff are very unpolite. They don’t have patience to explain or help with simple things. It was a terrible experience. The beds are very uncomfortable. And furniture are very outdated
2018년 6월에 3박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2019년 5월 17일
Dear guest, We regret that you did not meet your expectations. Other hand we have lot of praises for our staff and the provided services. About beds and furniture are renovated and majority rooms are refurbished and there are plans to proceed to further renovations Hope we will have the opportunity to welcoming you back, if you decide to visit Crete again and as well to meet you in personally.

8/10 - 좋아요

Bplcd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bon hôtel en général, mais plutôt un 4 étoiles! Le personnel est vraiment très sympathique, à l'écoute de toutes nos demandes. Les alentours sont très beaux. Club d'animation français . Nous avions eu une chambre au dessus de la réception, côté assez calme mais voisins très bruyants sans gêne! Je souligne également quelques points négatifs : matelas à ressorts, oreiller très dur . Toujours le même buffet, pas top pour les longs séjours! La plage ne se trouve pas au pied de l'hôtel, il faut descendre énormément de marches (à s'y perdre) et beaucoup de déchets dans l'eau, c'est dommage! Globalement bon séjour mais pour un 5 étoiles cela aurait pu être mieux .
2018년 6월에 4박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2018년 6월 24일
Dear Guest, We like to thank you for choosing our hotel for your recent holidays and to share your opinion regarding your stay. Thank you for your flattering words about staff and services, our efforts are recognized. We are very sorry that your neighbors were loud, but this can happen in any place where more people are. In case you informed us, we could maybe manage to contact them. About mattresses there is always a possibility to cover with softer overtop, when requested. About food, 14 different theme nights , thus means that are daily different options and always receive praises about quantity and quality. The beach is 10min walk. Therefore there is every 20min a shuttle to avoid walking. We are sorry that your expectation were not fully fulfilled, other hand we try always to provide our best services and pay attention to needs of our guests, as 5* according Greek authorization. Thank you once more for your visit and look forward to welcoming you in the near future.

8/10 - 좋아요

Mike 님, USA

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great Resort Hotel
Great setup with lots to do. It was fun to walk around the grounds and discover new things at every turn. It is a massive footprint and not for folks looking to have everything in one spot. Each area offers a different feel and experience. However, the food was not too great and 3 of 4 in our party got ill from it. Biggest complaint was food and lack of ability to get room service.
2018년 6월에 3박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2018년 6월 24일
Dear Guest, We like to thank you for choosing our hotel for your recent holidays and to share your opinion regarding your stay. Thank you for your flattering words about staff and services, our efforts are recognized. We are very sorry that your neighbors were loud, but this can happen in any place where more people are. In case you informed us, we could maybe manage to contact them. About mattresses there is always a possibility to cover with softer overtop, when requested. About food, 14 different theme nights , thus means that are daily different options and always receive praises about quantity and quality. The beach is 10min walk. Therefore there is every 20min a shuttle to avoid walking. We are sorry that your expectation were not fully fulfilled, other hand we try always to provide our best services and pay attention to needs of our guests, as 5* according Greek authorization. Thank you once more for your visit and look forward to welcoming you in the near future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
All inclusive till 23:00 pm. Maybe you should tell us before.
2018년 5월에 4박 숙박함
답변 제공: CHC ATHINA PALACE 님, 2018년 6월 22일
Dear guest, Thank you for spend your holidays with us. Regarding your issue, kindly note that on our web side is clearly and detailed mentioned that all inclusive is from 10:00 till 23:00. Additional on the information letter is a detailed description for the AI Program. We are at your full disposal next time to queries before arrival. Wish you the best and look forward to welcoming you in the nearest future.

10/10 - 훌륭해요

Thierry 님, Claye Souilly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2018년 5월에 4박 숙박함
답변 제공: The CHC Team 님, 2018년 5월 16일
Dear Guest, We would like to express our appreciation to you for taking the time to write a review on our property, CHC Athina Palace Resort & Spa. We profoundly value all of your positive comments, which offer us not only happiness but also motivation to keep trying & working hard in becoming even better and offering our guests and our cooperators the ultimate holiday experience, combined with the best possible quality services. We look forward to welcoming you back to our hotel in the future!

8/10 - 좋아요

Wendy 님, Tunbridge Wells

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
lovely location and charmingly built hotel
We are a family of 4, 2 adults and 2 boys aged 6 and 8. My eldest wanted to go to Crete as he is very interested in Greek history and culture and we decided that Crete would be the best place for good weather as it was the easter week. The hotel was charmingly designed and built like a village of buildings tumbling down the edge of the hillside. The pools and the beach were great for relaxing and playing and the ample buffets were well replenished during each meal. The hotel met our needs very well, and the children enjoyed the mini disco in the evenings. We found the communal areas a little lacking in character, the main bar area had bad acoustics making it a rather stressful environment. The main restaurant was often very busy with long ques at the main grill station, another chef/server could have made a big difference there. The places to sit outside were lovely and the views were fantastic though, it was mainly the spaces inside that were a bit too hectic for my son who struggles in noisy and busy environments. The staff were all very friendly and hard working. The restaurant staff were particularly cheerful and welcoming. The only bad dining experience was our evening in the "Greek Taverner" which didn't suit us at all due to the slow service and the food not being to our children's liking. The a la carte night was great though. The only real complaint I have is the hugely inefficient Check in process! over an hour wait after a long flight was not good!
2018년 3월에 7박 숙박함
답변 제공: The CHC Team 님, 2018년 5월 16일
Dear Guest, We would like to express our appreciation to you for taking the time to write a review on our property, CHC Athina Palace Resort & Spa. We profoundly value all of your positive & constructive comments, which offer us not only happiness but also motivation to keep trying & working hard in becoming even better and offering our guests and our cooperators the ultimate holiday experience, combined with the best possible quality services. We look forward to welcoming you back to our hotel in the future! Thank you very much Sincerely, The CHC Travel Services Team

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A well-appointed all-inclusive resort and spa
The staff are amazing - always friendly and cheerful, within special mention for Dionysus in the restaurant and Tina in the spa! The food offered in the all-inclusive is varied and of excellent quality. This was one of the reasons we returned to stay having heard many other hotels offering all-inclusive fall down on this. The hotel has undergone a number of improvements recently in its accommodation and facilities and the grounds are well maintained. The accommodation is built in a village style down the hillside to the blue flag beach, allowing the guests to wander around the resort without feeling crowded and due to the number of steps a great way to work off all the delicious food! The only negative comment would be the volume of music payed at the main pool area. Not all guests enjoy the high volume clubbing beat all day but may want to participate in the organised activities, restaurant and spa. The age range of guests is wide with families, teenagers to older couples. Thank you for a wonderful stay. We will definitely be back!
2017년 8월에 6박 숙박함

8/10 - 좋아요

irit

좋아요: 객실의 편안함
מלון עם נוף מדהים ואוכל מצויין
המלון בנוי על צוק,הנוף מדהים, מתקנים רבים במלון- הבריכה המקורה מותרת למבוגרים- אין כניסה לילדים.הכניסה לסאונה/חאמם דורש הזמנת מאס'ג. המלון מרוחק כחצי שעה מהרקליון ,יש הסעה פעם ביום . מומלץ לשכור רכב. החדרים עם ריח מעופש,ניקיון לא הצד החזק, פחות מפנקים... הארוחות מצויינות ויש שפע אוכל ושתייה. השירות בצ'ק אין וצ'ק אאוט מאוד לא קשוב,ומקפידים על קוצו של יוד- לדוגמא ביקנו לארוז ארוחת צהריים ליום למחרת והיה אפשרות לבקש עד השעה 20:00 ,פספסנו העשר דקות את שעת ההזמנה- לא הסכימו להקשיב.. בפנייה ישירות למטבח נעננו.. ביום ההגעה התפוסה הייתה נמוכה מאוד פחות מ30% -החדרים היו פנויים היינו לאחר טיסת לילה בקנו להקדים כניסת החדרים ולא אפשרו כניסה עד השעה 14:00 .

6/10 - 괜찮아요

Géraldine 님, Paris

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Vue imprenable mais où est le palace ?
Très belle et grande chambre - repas plutôt variés et bons - choix des boissons gratuites très limités - vue magnifique - piscine relax et piscine animée sympas - mer tout en bas de l'hôtel - complexe immense, trop, avec énormément de dénivelés, il faut être sportif pour apprécier cet hôtel : 135 marches à monter tous les matins pour prendre le petit déjeuner !!! il y a même un bus avec 4 arrêts qui dessert les différentes zones de l'hôtel - personnel très agréable - piscines glacées.

8/10 - 좋아요

xavier 님, verruyes

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Très bon hôtel 4 étoiles mais pas au niveau d'un 5

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noch nie so enttäuscht gewesen!

8/10 - 좋아요

Margaretha Møller

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Flott utsikt over havet
Bra service, flott utsikt, god mat men litt harde madrasser

10/10 - 훌륭해요

richard 님, sheffield, england

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel ,
nice hotel , o.k maybe not a top rated 5 star hotel , but clean , good facilities ,nice staff and for what we paid excellent value for money. Food was good quality and good variety. A la carte excellent and taverna was well worth the visit . All in all a very nice experience, we would recommend and use again .

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour génial !!!!
Hôtel très bien avec une vue magnifique sur la mer, on à même l'impression de se trouver en pleine mer. Concernant le lieu, très bon emplacement avec des bus qui desservent plusieurs fois par jour Agia Pelagia et Héraklion. L'hôtel est grand avec plusieurs piscines et l'accès direct à la mer.S'agissant de la nourriture, c'est très variée et de qualité. Enfin, le service est très bien réception, bars et restaurants. Je recommande cet hôtel, en effet c'est la deuxième fois que nous y séjournons et une fois de plus nous en sommes ravis.

8/10 - 좋아요

odile 님, sucy en brie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Magnifique
Très bel hôtel. Équipe d'animation très sympa et dynamique. Attention aux marches et pentes mais navette efficace. Nourriture variée et bien cuisinée. Amis vacanciers le buffet est à volonté. Pas la peine de remplir vos assiettes dont le contenu finit à la poubelle. Un tel gaspillage est honteux et l'hôtel devrait y veiller.

8/10 - 좋아요

FM 님, Clermont

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Très beau complexe hôtelier, personnel est sympa
Du personnel attentif, des chambres correctes, des animations pour tous les goûts, bref c'est un séjour assez réussi.

10/10 - 훌륭해요

jim 님, k

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hardly anyone speaks english
Basically a French speaking resort but we had fun anyway,. We were only Australians there.. It meant hard to follow animation etc but it was fine we enjoyed it..

6/10 - 괜찮아요

Alex 님, Paris

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ah la Crète!...
Le lieu, le climat, et les crètois, 3 bonnes raisons de se rendre en Crête. Des paysages de cartes postales, et le charme paisible de cette ile, ont rendu le séjour hors du temps de notre quotidien. Visiter la Crète et avoir sa propre expérience, vaut mieux que de multiples descriptions.