Dear Guests, We are very sorry for your experience, but it is thanks to comments like yours that we can understand how and what to improve. We work hard to ensure the best possible experience for our guests, but obviously this time things didn't go the right way. We believe that if you had informed us during your stay about your problems we would had solved them immediately. This is our policy, to satisfy our guests even for 1 night stay. As you claim, this was the reason for not mentioning anything about your problems but as we see, this did not prevented you from leaving such a bad review. Again, thank you for your valuable feedback, we would be very happy to meet you again to offer you a better stay.

Thanks a lot! We miss you, we hope you have a good time!!

Chers invités, Nous sommes désolés pour vos commentaires négatifs, car nous essayons de satisfaire nos clients. Nous ne savons pas ce qui ne va pas avec le changement de linge car dans notre programme, il est à noter que vous avez fait changer le linge deux fois pendant votre séjour. De plus, les serviettes ont été changées car il n'est pas possible d'avoir les mêmes serviettes pendant 2 semaines. En ce qui concerne les repas, notre petit-déjeuner est conforme aux normes continentales que nous avons enrichies. Le petit-déjeuner continental n'inclut pas le chocolat, mais nous proposons du café, du thé, du lait, du jus de fruit, du raisin, du jus de pomme. Cependant, nous pensons que si vous nous aviez informé pendant votre séjour de toutes les situations qui vous mettaient mal à l'aise, nous vous aurions sûrement aidé dans tous les domaines. Bien que nous espérons avoir une seconde chance d’améliorer pour vous l’impression que vous avez pour nous. Sincères amitiés

Dear Caroline, thank you so much for your nice words and we are happy that you had a good time during your stay. You are always welcome to visit us again. Kind regards

Dear Lisa, thank you for your feedback because this way we are given the opportunity to improve our services. We indeed made a mistake on the occupancy of the room and we apologized as long as we spotted our mistake. The room you were accommodated though, was the room type that you booked, a double standard room and we offered you the baby cot free of charge as an apology for our mistake upon the arrival. We also believe that if you had faced any problem with the room (lack of towels, sheets with stains etc) you should have informed us and the problems would be solved immediately. We wish to be given the opportunity to visit us again and try to make your stay better. Kind regards

Thank you so much for your nice words!! We miss you all!! Best regards

Thank you for your rating. We all miss you!!

Dear guest, thank you for the 4 stars rating, we are sorry though about the review fro the restaurant, we do not know what went wrong. We wish you had informed us during your stay in order to improve the required services. Regards

Dear Barbara, we are happy that you enjoyed your stay with us. you are always welcome to visit us any time you want. Kind regards, the Marirena Hotel Team

Dear Mrs. Panagio, we believe there was a big misunderstanding during your stay and we are sorry that our hotel did not meet your expectations. We still believe though, that if we were given the chance to reallocate you in another room and try to make the rest of your stay better, you would be happy and you would not have given us this negative feedback. We wish some time to be given the chance to change your mind. Kind regards, the Marirena Hotel Team

Dear David, thank you for your feedback and we are deeply sorry for all these inconveniences during your stay in our hotel. Please inform us if you had mentioned any of these problems to the hotel's staff in order to find out what went wrong with your accommodation, since we always give proper action to any guest's requirements. We wish you would give us a second chance and visit us again, and solve immediately any misunderstanding caused. Kind regards

Dear Guest, thank you for your words. We are proud of the hospitality we offer to our people. Kind regards

Dear guests, we are happy that you enjoyed your stay with us. We remain at your disposal anytime

Cher client, merci pour vos gentils mots. Vous êtes toujours les bienvenus à nous rendre visite à nouveau. Cordialement, Hôtel Marirena équipe

Dear guest, we feel sorry that you did not enjoy your stay at our premises. We believe that if you had mentioned to us any of your discomforts, we would be more than happy to assist you and make your holidays better. But you did not. We hope to give us a second opportunity and the chance to welcome you again. The Marirena Hotel Team

Dear Guests, next time you visit us we promise we will arrange many trips for you around Crete. We remain at your full disposal

Thank you for the rating! Regards, The Marirena Hotel Team

Dear Guest, thank you for your review. We are always willing to advise our guests which places to visit, according to their needs. If you had told us, we would have arranged a plan for you! Crete is a place of hidden treasures! Thanks again for your nice words. The Marirena Hotel Team

Dear Daniel, thank you for your review. We remain at your full disposal. Marirena Hotel Team

Dear guests, thank you for your nice words and we are happy that you had a good time in our hotel. You are always welcome to visit us again. Best regards, Marirena Hotel Team

Dear guests, thank you for your nice review and we are really happy that you had a good time and enjoyed our delicacies. You are always welcome to stay with us again whenever you want, Kind regards, Marirena Hotel Team