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웨일 록 럭셔리 로지 여행 후기

4 out of 5
웨일 록 럭셔리 로지
26 Springfield Ave, Westcliff, Hermanus, Western Cape

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 80개 이용 후기 중 62개" "
평점 8 - 좋아요. 80개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 80개 이용 후기 중 3개" "
평점 4 - 별로예요. 80개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 80개 이용 후기 중 0개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Colin

연인과의 여행
The danger with 'luxury' in the name is the immediate setting of high expectations and unfortunately, the place fell short for me. It's an attractive property to pull up to, despite driving alongside the township to get to it, but in the lobby staff kept us waiting to check us in and I noticed cliched and dated seaside decor like fish and shells which didn't align with the classy photography I had previously seen. We were told we were in the villa, which was a separate car park - it didn't need to be but it made it seem an inconvenience to drive around. The 2-storey room itself had some lovely design decisions in the furniture and looked much sharper and impressive than the lobby, but laminated signs dotted around cheapened it. The messaging around water protection and eco measures but could have been made more slick. it was also a contradiction to save water when we had to run and waste the shower before we had any warm water, our toilet also smelled - as we were only there two nights and were out quite a lot we coped. Breakfast was a disappointment. Plastic chairs, limited choices and paying extra for a decent coffee didn't feel luxury. it was never busy despite this, the staff seemed distracted gossiping as we had to chase up our order on both days due to long waits. We stayed in 4 places on our break and mainly due to the lack of customer-focussed service this was my least fave. Location, it is 30min walk from the sea bar photo, 10min walk from new harbour.
2024년 1월에 2박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2024년 1월 23일
Good Afternoon Colin and thank you for taking the time to send us your review, albeit not a good one. I will go through your various points raised as it is a rather lengthy review. You make the comment of "luxury" setting high expectations. We like to think of our Lodge as a spacious, well maintained, comfortable "home from home" and to us this is the essence of the word "luxury". Our gardens are a haven and together with two swimming pools, something that one does not often come across at a Guest House. The constant compliments that we receive has proved to us that people are pleasantly surprised when booking at a 4* Guest House with 5* amenities. I think that perhaps you were expecting something like the Marine Hotel but then again you would also have paid triple for that experience. We are at the seaside, our entire Lodge was revamped not long ago, the Villa where you stayed being only 5 years old. Our photographs are a true reflection of what you get and the mention about cliched fish and shell decor does not even deserve a comment. Yes, the Villa has its own entrance but is still situated on the same property. It really has not proved to be much of a hindrance to guests having to park there after their check in - once again, not sure what relevance your comment has. Point taken about the signs requesting guests to save water as the Western Cape is a drought area. We will endeavour to make the signs "more slick". Our apologies for the smell in the room, this was due to a broken pipe outside and has subsequently been replaced. I would so appreciate more feedback on what you expect from breakfast as we have one of the most substantial breakfasts around. Ranging from homemade breads, croissants, muffins, ciabattas, pastries, pancakes, ja variety of jams, a cheese and meat platter, fruit salad and 3 fruit platters, 3 different yoghurts, 3 different cereals and then a hot breakfast on order, I am actually not sure what more we can offer? We have filter coffee on tap but speciality coffees are extra, which is the norm at most establishments. We have a new member of staff currently being trained. No, they were not gossiping but going through the various scenarios around breakfast. I am disappointed that you felt neglected as my staff is always complimented on their service, but in good faith, I will raise your issues with them to ensure that this does not happen again. The sea bar photo which you refer to is Ficks, which is a 30 minute walk on the beautiful cliff paths leading into town. The harbour is a mere 5 minute walk away, very convenient with two restaurants and where the whale boat operators or sunset cruises take place. All in all, Hermanus is a wonderful place for a holiday and the fact that we fell short of your expectations is a shame but perhaps a little unjustified.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hermanus
Our stay was short, just overnight but the staff were very friendly and helpful. Our room was lovely and very clean. Information booklet was helpful and interesting. We would stay again next time we in Hermanus.
2023년 12월에 1박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2024년 1월 10일
Thank you Bryan and we look forward to having you back!

10/10 - 훌륭해요

Anupama

2023년 11월에 2박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2024년 1월 23일
Thank you for your fantastic review and we are so pleased that you enjoyed your stay with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel; but pictures are misleading
So we like the hotel. Hermanus village is okay. However the 2 first images are misleading. These are not from the hotel but from a bar 10 minutes walk away. We booked it bc we thought it was on the premises (we were with baby)
2023년 11월에 1박 숙박함
답변 제공: Melanie 님, 2023년 12월 4일
Thank you for pointing that out to us and we have been in touch with customer services to rectify this mistake. What happens is that guests put their pictures on the site and they are randomly chosen to be in a specific order. We apologise for this but hope that you had a good time at the Lodge. Kind regards, Melanie & The Whale Rock Team

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

PATRICK

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant
Beautiful accommodation, wonderful staff.
2023년 11월에 2박 숙박함
답변 제공: Melanie 님, 2023년 11월 28일
Thank you Patrick for your lovely review! Much appreciated by us all here at the Lodge.

10/10 - 훌륭해요

Markus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We, with a small child of 1,5 year, had a really nice stay. The Lodge is like a oasis in Hermanus. The people are very friendly and there was no wish left unfulfilled. The food has a high quality and you have always the opportunity to take any kind of drinks by yourself with a kind of selfservice system. We can highly recommend the stay!
2023년 11월에 3박 숙박함
답변 제공: Melanie 님, 2023년 11월 14일
This is a wonderful review - thank you! The Whale Rock Team does their best to make everyone's stay special and I am really pleased that you enjoyed your stay. Kind regards, Melanie & The Whale Rock Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Melanie 님, 2023년 10월 28일
Thank you from the Whale Rock Team for such a great review!

8/10 - 좋아요

sharon

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Couple stay
The lodge was not luxurious. Our room was large and we had a balcony but some of soft furnishings were a bit tired. The furniture in the breakfast room was basic but breakfast was ok. Staff were lovejy. The grounds were very nice and the pool was inviting but too cold to swim in unfortunately. The location was near the New Harbour area and at the start of the spectacular cliff walk. But it was very close to the township . Security seemed good though so felt safe.
2023년 10월에 4박 숙박함
답변 제공: Melanie 님, 2023년 10월 28일
Thank you for your review Sharon. The Villa where you stayed was recently built and furnished so a little surprised by your comments of the furnishings being "tired". Your Walker Bay Suite is situated on the top floor, a large and comfortable Suite with a balcony with great views. If you have any suggestions on how we can improve our very substantial breakfast offerings, please let me know as we are always looking for positive contributions on ways to improve. We are pleased that you enjoyed our spacious gardens, pool area and the beautiful cliff paths literally just outside of the Lodge. Hermanus boasts top notch security companies with regular patrols in the whole town including high end cameras situated in prime spots ensuring the safety of all.

10/10 - 훌륭해요

Sarina

2023년 9월에 1박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2023년 10월 7일
Thank you for such a positive review and we hope you will return for another visit soon.

8/10 - 좋아요

Pieter

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2023년 6월 27일
Thank you for your great review and I hope you will be back to visit again soon!

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice vibe.
2023년 5월에 1박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2023년 6월 27일
Wonderful to know that you enjoyed your time with us! Thanks again for the super review!

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schöne Unterkunft
2023년 4월에 1박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2023년 6월 27일
Thank you for give us such a great review! We hope you will be back for another visit again soon.

10/10 - 훌륭해요

N.B.J.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 2박 숙박함
답변 제공: Dave 님, 2023년 2월 23일
Dear NBJ, thanks very much for your 10 out of 10 rating. We are thrilled to hear you have thoroughly enjoyed your stay at Whale Rock Luxury Lodge and we hope to welcome you back soon. Kind regards, Dave & The Whale Rock Team

10/10 - 훌륭해요

Nathaniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay here. We'd definitely go back. Very highly recommended. They went above and beyond for a request to that we had, in which we were so grateful. Super friendly staff, too.
답변 제공: Melanie 님, 2023년 1월 21일
Thank you for your super review! We try our very best and I will relay your positive feedback to the Whale Rock Team. Kind regards, Melanie Musson

8/10 - 좋아요

Sabine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schöne Lodge, mit weitläufigem Garten, sehr großen Zimmern und ausgesprochen freundlichen Sevice. Zimmer sind mit sehr wuchtigen Möbeln eingerichtet - das ist Geschmacksache. Die Anlage ist etwas ausserhalb d.h. ins Zentrum muss man das Auto nehmen.
2022년 11월에 4박 숙박함
답변 제공: Melanie 님, 2023년 1월 21일
We are so happy that you enjoyed your stay at our beautiful Lodge. The gardens and pool area are indeed spacious and peaceful. We are only a 5 minute drive from the centre of town, but many guests take a walk on our beautiful cliff path just outside the Lodge, walk into town and catch a very affordable taxi back. We hope to see you back. Kind regards Melanie Musson

10/10 - 훌륭해요

Georgina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cozy comforts of home
It was very cozy and had all the comforts of home away from home. The staff were warm & friendly and very accommodating. The breakfast was included and was delicious. All in all a good choice.
2022년 6월에 1박 숙박함
답변 제공: Dezzie 님, 2022년 6월 20일
Thank you so much for staying at Whale Rock Lodge. Please come again. :)

10/10 - 훌륭해요

e

2022년 2월에 3박 숙박함
답변 제공: Melanie 님, 2022년 3월 1일
Many thanks for your great review - it is very much appreciated!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay and how close it was to new harbour, staff were very nice and didn't mind to stop and have a chat with you or help with anything that was needed.
2021년 4월에 2박 숙박함
답변 제공: Mel 님, 2021년 4월 26일
Thank you so much for the lovely review - it is very much appreciated! Come back and visit us again anytime. Kind regards Melanie & The Whale Rock Team

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함
답변 제공: Dave 님, 2020년 3월 3일
Dear John, thanks for the great 10 out of 10 rating. Glad to hear you thoroughly enjoyed you stay at Whale Rock. Hope to see you soon back. Kind regards, Dave & The Whale Rock Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the pool and the peace and quiet. The location is great for relaxing.
2020년 2월에 4박 숙박함
답변 제공: Melanie 님, 2020년 2월 20일
Wonderful news that you enjoyed the tranquility and your stay with us. Kind regards Melanie & The Whale Rock Team

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful old building, lovely pool af garden, fantastic staff
2020년 1월에 2박 숙박함
답변 제공: Mel 님, 2020년 2월 8일
Thank you for your great feedback, we really appreciate it and hope you will come back for another stay. Kind regards Melanie & The Whale Rock Team

8/10 - 좋아요

Darrel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Melanie 님, 2020년 2월 8일
Thank you for your great review, and we hope that you will enjoy the rest of your holiday.

10/10 - 훌륭해요

Alfons

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and super friendly staff - Perfect Cosy property with nice pool and great breakfast!
2019년 12월에 3박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2020년 1월 9일
Thank you for your great review Alfons and we are super happy that you enjoyed your stay with us - please come and visit again!

10/10 - 훌륭해요

LisaG 님, Brooklyn NY

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property nestled away from the main streets (but across from the New Harbour). Enjoy lovely gardens and a perfect salt water pool, comfortable rooms and cozy common spaces, as well as great and friendly service. All around - a winner.
2019년 11월에 3박 숙박함
답변 제공: Melanie 님, 2019년 11월 7일
Dear Lisa & Martina, It was so nice to have you both stay and thank you for your lovely review - I will be sure to share this with the staff and I hope that you will both come and visit again when next in SA.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2nd time at this property, large clean rooms in great grounds, with friendly staff. Excellent breakfast. Far enough outside Hermanus to be quiet, but close enough to walk (20 mins on the coastal path)
2019년 9월에 3박 숙박함
답변 제공: Melanie 님, 2019년 9월 30일
Thank you for taking the time out to write us such a lovely review. We strive to make our guests feel welcome and to offer great service, so it is always nice to hear that our efforts are appreciated. We hope that you will return, once again, sometime soon.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, easy reach of the cliff walk. Beautiful rooms with nice heated floors. Pool looked lovely though too cold for us to use in winter.
2019년 7월에 1박 숙박함
답변 제공: Melanie 님, 2019년 7월 30일
Thank you for your great review and we are so pleased you enjoyed your stay! The underfloor heating definitely takes the chill out of the cold days and that is also why we light all 3 fireplaces to make it as cosy as possible for our guests during the winter months. We hope you come back and visit us again.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 4박 숙박함
답변 제공: Melanie 님, 2019년 3월 18일
Thank you David for your very positive review and I hope you will be back soon for another visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Zeer ‘koninklijk’ verblijf. Luxe uitstraling en prachtige kamer.
2019년 1월에 1박 숙박함
답변 제공: Melanie & The Whale Rock Team 님, 2019년 1월 17일
Thank you so much for your lovely review and we hope to see you back soon!

10/10 - 훌륭해요

Mathias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 1월에 1박 숙박함
답변 제공: Mel 님, 2019년 1월 17일
Thank you for giving us a great review of 10/10! We hope to see you back some day soon, Kind regards, Melanie & The Whale Rock Team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Dave 님, 2018년 11월 6일
Dear Michael, thanks for your positive review. We hope to see you back soon again. Thanks and kind regards, Dave & The Whale Rock Team

8/10 - 좋아요

Alastair

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Dave 님, 2018년 11월 6일
Dear Alistair, Thanks for your review. We hope to welcome you back soon at Whale Rock Lodge. Kind regards, Dave & The Whale Rock Team

10/10 - 훌륭해요

magnus holm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dejlig gårdhave til alle værelser og tæt på hvaler
Personalet var godt og man havde en dejlig balkon eller gårdhave til alle værelserne. 3 min. Kørsel fra hotellet kunne man se hvaler ude i bugten. Skønt sted !
2018년 10월에 3박 숙박함
답변 제공: Dave 님, 2018년 10월 12일
Dear Magnus, Thanks for your positive review. We're always glad to hear good things about our staff and that you enjoyed your room and the balcony and patio of the rooms you have stayed in. So happy for you that you saw the Whales in the bay too. We hope to see you back at Whale Rock on a future trip. Thanks and kind regards, Dave & The Whale Rock Team

10/10 - 훌륭해요

Enrico

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Tolle Lodge aber nicht so interessanter Ort!
2018년 5월에 1박 숙박함
답변 제공: Dave 님, 2018년 6월 28일
Dear Enrico, thanks for your positive review of Whale Rock Lodge. A pity you didn't find Hermanus interesting as Hermanus is a lovely coastal town with many places of interest and many things to explore and activities on offer. Maybe you should come back one day to explore the town properly. Kind regards, Dave

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Hotel with outstanding staff and service
2018년 5월에 4박 숙박함
답변 제공: Melanie 님, 2018년 5월 16일
Thank you for your very positive review! We hope to have you back for another visit some day soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Oasi di pace di fronte al Kruger Park
Servizio eccellente. Camera curatissima. Location unica. Pasti buonissimi. Nulla da criticare. Questo posto ci è rimasto nel cuore.
2018년 4월에 1박 숙박함
답변 제공: Gerrit Hilberink 님, 2018년 5월 2일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value!
The staff were very friendly and provided great service. Our room was delightful and provided the perfect quiet romantic get away. The location was within walking of nice restaurants and just a short drive from the Harbour.
답변 제공: Gerrit Hilberink 님, 2018년 5월 2일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Two night stay at Whale rock luxury lodge
Definitely worth staying there for a couple of nights whilst on the garden route. Although a little expensive if staying for more than two nights. Our room no 4 was fab.
답변 제공: Melanie 님, 2018년 4월 11일
Dear Gary, thank you so much for your great review and we are delighted that you enjoyed your complimentary upgrade and stay at our Lodge. We hope to see you back some time soon.

10/10 - 훌륭해요

linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wat een fijne ervaring na die lange vliegtuigreis! Heel vriendelijke ontvangst, luxueuze kamer met zicht op het zwembad.. reservering voor een restaurant in de buurt, tips over de omgeving..niets was te veel. Een aanrader!
2018년 4월에 1박 숙박함
답변 제공: Melanie Musson 님, 2018년 4월 4일
Thank you so much for your positive review and we are delighted that you enjoyed your stay with us. We look forward to a return visit one day.

10/10 - 훌륭해요

Abduraghmaan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place to relax
Excellent breakfast and all round service
답변 제공: Melanei Musson 님, 2018년 4월 4일
Thank you for taking the time out to write a lovely review and we are pleased that our service is appreciated and that you enjoyed our delicious breakfast. Come back soon!

8/10 - 좋아요

franz 님, luxembourg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes Hotel in der Nähe des Hafens.
In Fußweite zwei gute Restaurants. Leider auch in Fußweite zu Slums.
2018년 3월에 1박 숙박함
답변 제공: Melanie 님, 2018년 3월 31일
Thank you for your review as we always try and maintain good service at our Lodge. The cliff paths are a beautiful walk into town and one of the highlights in Hermanus. Unfortunately township living is part of South Africa and something out of our control. However, the Government and municipality is doing their best to build new houses for the people and hopefully soon they will all have decent living conditions. I hope that you enjoyed the rest of your holiday in South Africa and that one day you will come back and visit us again at the Lodge.

8/10 - 좋아요

Veronica 님, Qatar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
Nice stay in a quiet place of town. Lovely and friendly staff always ready to help. Very comfortable bed and large room and bathroom with a small private garden.
2017년 12월에 3박 숙박함
답변 제공: Melanie 님, 2018년 1월 2일
Good Morning Veronica, Thank you so much for taking time out to post such a positive review. We hope that you will come back and visit again some time.

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Whale-rock-lodge-hermanus Christmas 2017
We were treated royally from the moment we arrived till we left. The room, which was brand new, was perfect; full TV service and WiFi. We would recommend the Lodge to anyone. The amenities were first class and it is situated away from the 'madding crowd'
2017년 12월에 4박 숙박함
답변 제공: Melanie Musson 님, 2018년 1월 9일
Thank you for your very positive review. We are very proud of the new Villa and am thrilled that you enjoyed it. Come back and visit again!

10/10 - 훌륭해요

Niels 님, Frankfurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modern and comfortable Lodge
We had a very relaxing and comfortable stay at the Whale Rock Lodge. Rooms are very modern and the bed is comfy. The Pool area and the pool itself is spacious. Staff is very friendly and obliging. Breakfast is delicious with freshly squeezed orange juice.
2017년 12월에 1박 숙박함
답변 제공: Melanie 님, 2018년 1월 2일
Thank you Niels, it is always appreciated by all the staff when their hard work gets noticed. We hope that you enjoyed the rest of your holiday.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
schönes b&b, lage ok
solides preis/leistungsverhältnis, schöne zimmer und anlage insgesamt. lage des hotels beim neuen hafen ist nicht unbedingt super, aber ok.
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

John 님, Calgary, Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice walk into town centre along cliffs
Beautiful Hotel and they upgraded us on arrival. Hotel is located close to the ocean front, and we had a gorgeous half hour walk along the cliff tops into the old harbour area. On the drive to the hotel, Google maps directed us through what felt like a bit of a "sketchy" area to us (we are Canadian, but South Africans may have a different perception of the area), and the hotel is located a few blocks away from that area. Security at the hotel is very good.
2017년 11월에 1박 숙박함
답변 제공: Melanie Musson 님, 2018년 1월 9일
Thank you John for taking time out to post a review. We are so pleased that you enjoyed your stay and all the amenities that Whale Rock and Hermanus has on offer. The "sketchy" area which you refer to is indeed part of South Africa. On a positive note, our local municipality is doing all it can to upgrade those less fortunate by building proper houses with amenities that we tend to take for granted.. We try and do our bit by giving employment to our lovely housekeeping ladies who live there . All in all though, I am pleased that you had a positive experience and hope that you and your partner will one day return and come and visit us again.

10/10 - 훌륭해요

JLC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 6월에 1박 숙박함
Dear Guest, Thank you for a great review, we are glad you enjoyed Whale Rock Lodge. Kind regards Whale Rock Team

10/10 - 훌륭해요

TONY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personal service a plus +++
Melanie, Pierre and the Whale Rock crew made me feel right at home, including an upgraded room upon my arrival. All the details were covered (e.g., constantly tended fire, delicious breakfast, timely suggestions on local activities and restaurants). I would definitely stay at Whale Rock Lodge again!
2017년 6월에 1박 숙박함
Dear Tony, Thank you so much for your positive review and we are so pleased that you enjoyed your stay at Whale Rock. We hope that you will be back!! Kind regards, Melanie Musson

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
recomended
It was a good stay and we can recommend the Facility. All in all we could not fault the Staff and the only advice would be to include directions to the Guest House as our rental did not a GPS. We thus had to search a bit to find the Facility.
Thank you so much for your positive review. We have taken note of your comments regarding directions and will be making a concerted effort to inform the travel agents to supply the written directions to guests. We hope that you will be coming back to visit Whale Rock when you come to South Africa again. Kind regards, Melanie Musson

10/10 - 훌륭해요

Hazel 님, Perth Western Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful accommodation
Very impressed with this accommodation We stayed 1 night in Hermanus and Whale Rock was just perfect. Across the road,there is a walking trail into the heart of Hermanus with magnificent views of the ocean and rock formation. The accommodation had everything we needed for our stay. We would definitely stay there again and would recommend it highly.
답변 제공: Melanie Musson 님, 2017년 3월 16일
Many thanks for your kind review. We are so pleased that you enjoyed Whale Rock and all the different activities which Hermanus has to offer. The Cliff Path outside our doorstep is world famous for its scenic beauty and for whale watching. We hope to welcome you back some day for another visit.