Weeks ago I booked & paid for 1 room with 2 queen beds for our arrival tonight. I called at 7pm tonight to say we were on our way and we'd be arriving around midnight and confirmed they would have 2 queen beds for us, per our reservation. No problem, so far so good.
I arrive at midnight to learn they'd given the room with 2 queen beds to someone else and instead, we'd be getting a room with 1 queen bed and a foldaway "bed" that was like a massive folded marshmallow on wheels.
When I told her this was not satisfactory, she said there was nothing she could do about it because:
* Entire hotel is sold out so no other rooms with 2 queens available.
* Reduced price would NOT be provided.
Exhausted after a long drive, we go to the hotel room and I see pubic hairs on the sink/shower and a silver human hair on the pillow.
Never again.