외관

캔들우드 스위트 그로브 시티 - 아울렛 센터, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 491개 이용 후기 중 310개" "
평점 8 - 좋아요. 491개 이용 후기 중 114개" "
평점 6 - 괜찮아요. 491개 이용 후기 중 39개" "
평점 4 - 별로예요. 491개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 491개 이용 후기 중 12개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 4월 15일
Hello, Frank. Thank you for taking the time to leave us feedback. Guest feedback is so important for making our hotel even better. Thank you for choosing Candlewood Suites. We hope to have you as our guest again soon!

10/10 - 훌륭해요

Santiago

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly
2024년 4월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 4월 13일
Hello, Santiago! Thank you for taking the time to write us a review. I am so glad you enjoyed your stay with us. It is very important to me that the staff is very friendly to guests, so I am very happy to hear that they are doing their best to make guests feel welcome. Thanks again for the feedback, and I hope you come back to be our guest again soon.

10/10 - 훌륭해요

Alyssa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worked well for us
2024년 4월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 4월 9일
Hello Alyssa! Thank you so much for choosing Candlewood Suites. Thank you for taking time to leave us a review. Guest feedback is very important to us, and I am so happy to see that you had a good stay. Thank you for being our guest, and I hope you stop and stay with us again when you're in the area.

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff extremely courteous, nice gym
2024년 4월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 4월 8일
Traci,Thank you so much for taking the time to leave us a review. I am so glad you enjoyed your stay with us. Customer feedback is very important to us, so it's great to hear we are doing good things. Thanks again for the review! We hope to have you as our guest again if you are ever in the area.

10/10 - 훌륭해요

Diana

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel experience was good. Halls smell and not the cleanest with debris on the hall rugs, elevator door extremely slow to open and close but beds were comfortable ,hotel room was quiet and bathroom was spacious. Dove soaps were nice.
2024년 4월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 4월 8일
Hello Diana! Thank you so much for taking the time to leave us a review. Customer feedback is so important to us. I'm glad you enjoyed the beds and the bathroom. The Dove products are so nice, I like them too! Thank you for the suggestion that we do some extra cleaning in our hallways. I will forward that suggestion to the housekeeping department. Thanks again for the review. If you are in the area again, I hope you consider being our guest again.

10/10 - 훌륭해요

Robert 님, Marshfield

It was a one night stay so I could break my long trip into 2 days. The hotel room was very nice and well taken care of and the hotel was not far from the main highway I was traveling.
2024년 3월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 3월 25일
Hello Robert! Thank you so much for taking the time to write a review. Feedback from guests is so important to us. I'm glad you had a good experience with us, and I hope you will come back and be our guest again next time you are in the area. Thanks again!

8/10 - 좋아요

Ly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quite and clean
2024년 2월에 2박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 3월 3일
Hello, Ly. Thank you so much for leaving feedback for us. Feedback from customers is so helpful to us. I really appreciate it. I'm glad you enjoyed your stay, and I hope you will be our guest again soon!

6/10 - 괜찮아요

Steven

2024년 2월에 2박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 3월 25일
Dear Steven,It seems like you did not have a great stay at our hotel. Would you be able to tell me what we could do differently to make your next stay better?Thank you for choosing Candlewood Suites.

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were nice and clean. The staff were nice.
2024년 2월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 3월 24일
Hello, Candace! Thank you so much for taking the time to write us a review. We really appreciate it. It's great to hear that you enjoyed your stay with us. We look forward to having you as our guest again soon.Thank you for choosing Candlewood Suites!

10/10 - 훌륭해요

Alan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurants in walking distance and nice rooms
2024년 2월에 1박 숙박함
답변 제공: Amanda Williams, Front Office Manager 님, 2024년 2월 6일
Hello, Alan! Thank you for taking the time to write us a review. Guest feedback is very valuable to us. I'm so glad you enjoyed your stay with us. Thank you for choosing Candlewood Suites. We hope to have you as our guest again soon!

10/10 - 훌륭해요

Ly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 1월에 2박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 1월 23일
Thank you so much for taking the time to leave us a review! We really appreciate it. I'm so glad you thought the hotel was clean. We have a fantastic housekeeping department and I will pass that along to them. Thank you for choosing Candlewood Suites. We hope to have you as our guest soon!

8/10 - 좋아요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean, safe and quiet and easy to find. And the price was great for a quick overnight on a trip to the East Coast.
2024년 1월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 1월 13일
Hello, Christina! Thank you for taking the time to leave us a review. I'm so glad that your room was nice and clean for you. Our housekeeping staff is amazing! Thank you for choosing Candlewood Suites. We hope you'll be our guest again soon!

8/10 - 좋아요

John

2024년 1월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 1월 13일
Dear John,Thank you for choosing Candlewood Suites. We appreciate your business. Thank you for taking the time to leave us a review. Customer service is very important to us, and having feedback really helps us.

10/10 - 훌륭해요

Jana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 1월 8일
Hello, Jana! Thank you so much for taking the time to leave us a review. I really appreciate it. We look forward to seeing you again soon.

10/10 - 훌륭해요

Linda

2023년 12월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2024년 1월 17일
Hello, Linda! Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay here at Candlewood Suites. We hope to have you back as our guest some time soon.Thanks again!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2023년 12월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 11일
Thank you, John. I am so glad you enjoyed your stay with us.

4/10 - 별로예요

Elaine

Sad
For the price of the room I thought it would be newer, nicer cleaner, and the television didn’t work for the first three hours that I was there and had trouble getting anyone to come fix it. Had to call the desk three times not to thrilled.
2023년 12월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 23일
Dear Elaine,I'm so very sorry that you were not happy with our hotel. I'm so sorry that you had to go a few hours without TV. I wish maintenance would have been able to help you faster. It sounds like we were not what you had in mind for a hotel, and I do apologize. Thank you for your input, it is always helpful to us.

10/10 - 훌륭해요

Kim

2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 23일
Hello, Kim! Thank you for your kind words. I'm so very glad you enjoyed yours stay. Thank you for taking the time to leave us a review. That means a lot ot us.Thank you!

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 8일
Hello, Ann! Thank you so much for taking the time to review our hotel. I'm glad you enjoyed your stay, and I hope you will be our guest the next time you are in town!

10/10 - 훌륭해요

Donald

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect.
2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 8일
Thank you for the kind review, Donald. I appreciate your taking the time to let us know how your stay was. I'm very glad you enjoyed your stay, and I hope you will keep us in mind next time you visit the area.

6/10 - 괜찮아요

FNU

좋아요: 직원 및 서비스
There were some insects in the room which could have been avoided
2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 23일
Hello! I am so sorry that there were some insects in your room. I will share your review with both housekeeping and maintenance to see if we can eliminate this problem for future guests. Please accept my apology for the problem you had. Thank you for your feedback.

10/10 - 훌륭해요

Kathirkamanathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice
2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Thank you for taking the time to leave us a review! I'm very glad to hear you enjoyed your stay. Hope to see you again next time you are in town!

2/10 - 너무 별로예요

Erin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was give keys to an already occupied room firstly, paid cash for the room at check out and was still charged $40 more on my card that cannot be credited back to my card
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 23일
Dear Erin, I am so sorry that your stay with us did not go well. It was a very busy weekend for us with a lot of new staff, but that does not excuse our mistakes with your stay. Really, all I can do is apologize for the poor quality of your stay. Thank you for taking the time to leave us feedback. Sometimes we learn the most from information about when things went wrong. Again, I sincerely apologize.

2/10 - 너무 별로예요

Rosanna 님, Sammamishs

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Weeks ago I booked & paid for 1 room with 2 queen beds for our arrival tonight. I called at 7pm tonight to say we were on our way and we'd be arriving around midnight and confirmed they would have 2 queen beds for us, per our reservation. No problem, so far so good. I arrive at midnight to learn they'd given the room with 2 queen beds to someone else and instead, we'd be getting a room with 1 queen bed and a foldaway "bed" that was like a massive folded marshmallow on wheels. When I told her this was not satisfactory, she said there was nothing she could do about it because: * Entire hotel is sold out so no other rooms with 2 queens available. * Reduced price would NOT be provided. Exhausted after a long drive, we go to the hotel room and I see pubic hairs on the sink/shower and a silver human hair on the pillow. Never again.
2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 25일
Dear Rosanna,I am very sorry that you had a bad experience with our hotel. Thank you for taking the time to provide us with feedback so we can look into these issues and work to improve our guests' experiences.

2/10 - 너무 별로예요

Rick

2023년 11월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 23일
Hello, Rick. I'm so sorry that your stay with us was not good. Can you tell me any more about what happened so I can work with the staff to improve things here?

6/10 - 괜찮아요

Walter

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bathroom door was broken in our room. Would not stay closed. Room # 315
2023년 11월에 2박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 25일
Walter, I am so sorry the bathroom door was broken in your room. I was wondering if you informed the front desk that about the problem. We would usually deal with something like this by moving you to another room. Either way, I am very sorry you did not enjoy your stay with us and I appreciate your leaving feedback so we can work to do better.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Thank you for taking the time to leave us a review. We appreciate it very much!

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the space of the rooms and the full sized toiletries. I like that it’s not in a super busy area but close to the outlets. The staff was also very friendly. Would come back!
2023년 10월에 4박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Hello, Anne! Thank you for your kind words. I'm very glad you enjoyed your stay with us. Thank you for leaving us a review! Hope to see you again soon!

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did change hotels do to not being close enough to the shops. Your advertisement is a little misleading when it comes to distance from the shopping plaza,
2023년 10월에 4박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 25일
John, I am so sorry you thought that our hotel would be closer to the shops. Hopefully, if you ever decide to stay with us again, you will have a better experience. Thank you for your business.

2/10 - 너무 별로예요

Thomas

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함

8/10 - 좋아요

Ember

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Every good room comes with a little bad..
The hotel staff was very friendly and the cleaning crew were also super friendly. Our room had several issues, the toilet constantly ran and the plunger had to be pressed down every flush. The sink in the kitchen leaked and a towel had to be placed under it to stop the leaking on the floor. The window in the living room area had a large crack in it. Also the water reaked of chlorine. The two beds in the bedroom were very comfortable but the pull out couch was terrible. There was plenty enough pillows for everyone and just enough blankets if you kept the room warm enough. I'm also not sure if the fridge had a leak, but there was a definite puddle of water under the crisper drawers. Overall we were pretty satisfied and if I could stay here again I would. I would likely wait for a discount though.
2023년 10월에 5박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Hello, Ember. Thank you for taking the time to leave us such a detailed review. I'm so sorry that you had some issues with your stay, but I appreciate your sharing them so we can make sure your next stay with us is more enjoyable.

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was clean and comfortable. The bed was great. It was quiet. The perfect place for me to stop on my way to New York.
2023년 10월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Thank you for your review! We appreciate your taking time out of your day to write a review for us. I'm very glad you enjoyed your stay, and we hope to see you again when you pass through town.

10/10 - 훌륭해요

DARLENE

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Very nice hotel and good location. Our suite only had a mirror in the bathroom. A mirror n the main room is very helpful when getting ready in the morning if you have more than one person.
2023년 10월에 2박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 11월 26일
Hello, Darlene. Thank you for your kind words. I appreciate your input about the mirror, I will discuss that with someone who handles that department. Thank you for choosing Candlewood Suites, and we hope to see you again!

8/10 - 좋아요

Eugene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was our first stay at a Candlewood and we were very pleased with the facility.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience
2023년 8월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 8일
Thank you for the review, Laura! It means a lot when guests take time to leave us some feedback. I'm so glad you enjoyed being our guest, and I hope to see you again.

10/10 - 훌륭해요

Kyleigh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice. Bed was very comfortable.
2023년 10월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 2일
Hello, Kyleigh! Thank your your review. We appreciate your taking time to leave us feedback. Hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
The hotel is very nice and clean. The rooms are very large and well equipped. The only issue we had was when we got back to the hotel, there was no parking left and we had to park at a business next door and walk through a path to get to the back door of the hotel.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Maribel

가족 여행
좋아요: 청결 상태
Didn’t like I had to take old towels to get new new ones. Had to ask for toilet paper no extras in room. Also the second night the upstairs guests were so loud till 5 am. Didn’t get any sleep second night. Think they had animals in there or something
2023년 10월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 2일
Hello, Maribel. I am so sorry that our hotel fell short of your expectations. I will forward your feedback to the correct departments so we can turn our attention to those issues.

10/10 - 훌륭해요

Yong Un

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second time to stay in this hotel. I like the area in general,which is quiet and safe.
2023년 10월에 1박 숙박함
답변 제공: -Amanda Williams, Front Office Manager 님, 2023년 12월 2일
Thank you so much for your loyatly! We hope to have you as a guest again soon!

8/10 - 좋아요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Ted

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful place near grove city college so homecoming week is easy
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Gursharn

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Debbie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Amy

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable room, clean and not beat up.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Clayton 님, North York

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed with my family and dogs. This is the second year in a row and we will be returning next year. Great staff, friendly and welcoming.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Steven

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
The check in was extremely quick and friendly. My room had garbage on the bedside tables from previous guests. There was mold and water damage down the walls ceiling, floors, cabients, etc. There was excessive long hair throughout the bathroom including all over the floors and on the shower walls. In my opinion, this room was not cleaned. Asked the front desk if my room was cleaned and told sometimes things are missed. I have pictures of all this and i would never stay in this place again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No breakfast included just coffee offered in the morning.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Heather 님, Elizabethtown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, definitely went the extra distance for me. Your one female staff member on the Night Shift provided me with her contact solution because I forgot mine and you did not have any in your store.
2023년 8월에 3박 숙박함