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이비스 스티버니지 센터 여행 후기

3 out of 5
이비스 스티버니지 센터
Danestrete, Stevenage, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 502개 이용 후기 중 91개" "
평점 8 - 좋아요. 502개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 502개 이용 후기 중 113개" "
평점 4 - 별로예요. 502개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 502개 이용 후기 중 38개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Lee

2023년 8월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2023년 9월 25일
Thank you for review

2/10 - 너무 별로예요

Teoh 님, Stevenage

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noise room and loud music all night, no phone in room, call reception but no answer
2023년 8월에 4박 숙박함
답변 제공: Ibis Stevenage Reception 님, 2023년 9월 25일
Thank you for your review, we are sorry to hear that your stay was great and apologise for the noise levels, we also apologise for the no the answering of calls to reception they may have been away from the desk but it has been raised with the team

10/10 - 훌륭해요

Allan

2023년 8월에 1박 숙박함
답변 제공: Mawgan 님, 2023년 8월 6일
Thank you for your review, we hope to welcome you back to the Ibis Stevenage again.

10/10 - 훌륭해요

Shiv

2023년 7월에 1박 숙박함
답변 제공: Shannon 님, 2023년 7월 30일
Thank you for your review. We hope to welcome you back

10/10 - 훌륭해요

Thomas

2023년 7월에 1박 숙박함
답변 제공: Shannon 님, 2023년 7월 16일
Thank you for your scoring, we appreciate that you have scored us 10/10, we are pleased with your review. We hope to welcome you soon.

2/10 - 너무 별로예요

Mark

2023년 7월에 1박 숙박함
답변 제공: Shannon 님, 2023년 7월 16일
Thank you for your score. If you could elaborate on your scoring, we can then discuss and make any changes that is necessary to your comments. We appreciate any feedback to ensure the hotel is a better place for our guests.

10/10 - 훌륭해요

C R

2023년 7월에 1박 숙박함
답변 제공: Ibis Stevenage Reception 님, 2023년 7월 13일
Thank you for your review, we look forward to welcoming you back again in the future

6/10 - 괜찮아요

Jo-anne

2023년 7월에 1박 숙박함
답변 제공: Ibis Stevenage Reception 님, 2023년 7월 6일
Thank you for your review, we hope to welcome you again in the future

2/10 - 너무 별로예요

Stephen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst scenario possible for business travelers
They closed down and left me with no accommodation…hotels .com didn’t find an alternative and I had to find something with one day to go …
2022년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 1월 5일
We are very sorry, we informed Expedia/Hotels.com and their duty as your booking was with them was to find suitable accommodation for you.

6/10 - 괜찮아요

Mr e

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cold . No or little heating
Cold . Poor heating 😪
2022년 12월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2022년 12월 6일
Thank you for your review, we are sorry to hear you were cold, our heating panels work both remotely in the rooms and centrally from the reception, we can always try and assist with extra heaters too if asked.

6/10 - 괜찮아요

Dean

좋아요: 직원 및 서비스
Comfy bed, shower had good power and water was perfect temperature. The only thing that let it down for me was the room I was allocated. I always request higher level away from the lifts for noise reduction, sadly I was placed right by the lifts and I had fire doors right outside my room so I literally heard people and doors slamming all evening. Hardly slept
답변 제공: Ibis Stevenage 님, 2022년 12월 6일
Thank you for your review Dean, we are sorry to hear that your stay wasn't the best we do always try and accommodate any special requests and apologise that this wasn't completed we will of course pass your comments onto management and reception to make sure these issues don't arise in future.

8/10 - 좋아요

Mr e

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2022년 11월 29일
Thank you for your review we look forward to welcoming you back again

8/10 - 좋아요

Liam

2022년 11월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2022년 11월 29일
Thank you for your review, we hope to welcome you back again soon

6/10 - 괜찮아요

william

출장 여행
별로예요: 숙박 시설 상태 및 시설
Tired hotel not worth the money paid
In the town centre of Stevenage, hotel very tired and in need of repairs. Surrounding area not very well lit and you feel a little unsafe!
2022년 11월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2022년 11월 29일
Thank you for your review William, sorry you felt that your stay wasn't up to standard we are due a refurb in the near future. We are sorry to hear that you didn't feel overly safe

8/10 - 좋아요

Ed

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Dean

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ibis Stevenage rank amateur
Dirty, not maintained, smells industrial and needs a coat of paint everywhere
2022년 11월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 11월 14일
Thank you for your review Dean, we apologise that all aspects of your stay were not up to standard we will of course pass your comments onto the management, house keeping and maintenance teams to make the most appropriate changes where possible

6/10 - 괜찮아요

Andrei

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great
2022년 10월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 11월 1일
Thank you for your review we look forward to welcoming you back again in the future

10/10 - 훌륭해요

Paul

2022년 10월에 1박 숙박함
답변 제공: Ibis Stevenage 님, 2022년 10월 31일
Thank you for your lovely review and we look forward to having you bank in the future.

8/10 - 좋아요

Suguru

2022년 10월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 10월 17일
Thank you for your review, we hope to welcome you back again in the future

6/10 - 괜찮아요

Martin

2022년 10월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 10월 17일
Thank you for review, sorry not aspects of your stay were up to standard hopefully we can improve in the future

2/10 - 너무 별로예요

steven

2022년 10월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 10월 10일
Thank you for your review Steven, we can see from the overall score you left it wasn't up to standard and we are sorry about this if you wish to discuss the issues further please do not hesitate to email us directly at H2794@accor.com Kind Regards

4/10 - 별로예요

Samson

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
I was totally dissatisfied with the people I met at the reception when I seek for advice about where to park for my two stay, the response is not expected to the extent that one of them was saying she will cancel my reservation and I will forfeited my payment. At that point, I was totally confused because that was my time in that area, I have to seek for advice at the nearby car washing, they are the one that help me out on what to do regarding my parking.
2022년 9월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 10월 11일
Thank you for your review Samson, I'm so very sorry that you felt you wasn't helped or assisted enough by reception and parking. I will of course pass your comments on to management and the reception team to prevent this confusion happening again in the future. Thank you again for bringing it to our attention

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Ibis stevenage reception team 님, 2022년 9월 5일
Thank you Elaine for your lovely review, we look forward to seeing you again.

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
House move
Clean room in town centre all worked well
2022년 9월에 1박 숙박함
답변 제공: Ibis Stevenage reception 님, 2022년 9월 5일
Thank you for your lovely review Stephen. We look forward to seeing you again soon. We will pass on your kind comments to the House keeping team.

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good overnight stay
Very clean room, comfortable bed, shower, washing, towels etc. all good. Helpful reception supplied us with an iron and ironing board when requested. The only downside was parking was off-site, but not really a problem.
2022년 8월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 8월 27일
Thank you for your lovely review, we are so pleased you enjoyed your stay, hopefully we can welcome you back in the future

6/10 - 괜찮아요

Dean

2022년 8월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 8월 22일
Thank you for your review we look forward to welcoming you back in the future

10/10 - 훌륭해요

Joanne

2022년 7월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 8월 2일
Thank you for your review Joanne we look forward to welcoming you back again in the future

8/10 - 좋아요

Charlotte 님, Nottingham

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly upon check-in and the location was excellent, being in the middle of the new town area. It is located a couple of minutes walk from Stevenage train station and right opposite a large Tesco, which was very handy. However, the hotel looked much nicer from the outside (at ground level at least) than it did inside. The room had been cleaned but the dated decor and vibe made it feel dingy. For example, there was water damage to the floor and a hole in the toilet door had been patched up. The bed was uncomfortable (stiff and a bit lumpy) but the sheets etc. did feel clean. While it wasn't awful, it isn't somewhere where I would stay again. If these aren't things that would bother you then it's fine for a cheap stay and the location was very convenient.
2022년 7월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 8월 1일
Thank you for review Charlotte, Sorry not all aspects of your stay were up to standard, I will of course pass your comments onto the management team and housekeeping.

8/10 - 좋아요

Jack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 7월 25일
Thank you for your review, Jack we look forward to welcoming you back again in the future

8/10 - 좋아요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had planned to arrive by train but they were cancelled. Hotel across the road from station, multi storey right next to it. Also right in centre of town
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2022년 7월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 7월 18일
Thank you for review, look forward to welcoming you back in the future

8/10 - 좋아요

Giles

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
IBIS Stevenage
A little hard to find but basically the hotel is in the shopping precinct near Tesco's. There's various parking spots a short walk away - on street meters so all chargeable. Quiet on a Saturday night as the local bylaws are no alcohol sales from shops after 11pm, no bars in the precinct near the hotel either so no noisy revellers! Found the top of a water bottle on the radiator - wasn't ours. Everything clean but just put a doubt in our mind finding that.
2022년 6월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 27일
Thank you for your review, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future if your travel arrangements permit, I will of course pass on your comments about the cleaning of the radiator to house keeping and apologise for the oversight.

8/10 - 좋아요

D J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you for your review, looking forward to welcoming you back again soon

6/10 - 괜찮아요

Edward

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Extremely expensive for an ibis
Extremely expensive for an ibis, presumably due to local events on at the time.
2022년 6월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you for your review Edward and yes the charges were higher due to demand of local events in the area, sorry for the inconvenience we hope you enjoyed your stay and look forward to welcoming you again in the future

4/10 - 별로예요

Ricky

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hostel or Hotel?
I stay in Stevenage every other week for work and normally stay at the Holiday Inn Express as it always comes up cheaper, however Ibis came up slightly cheaper this time so I thought I'd give it a go out of curiosity....I really wish I'd paid the bit extra instead and stayed at Holiday Inn Express again. The overall condition of the hotel was dilapidated and run down, it felt more like a hostel than a hotel. The corridors, lift and even the reception area all absolutely stank of weed. The rooms/corridors are all in need of a major revamp and look like they haven't seen a paint brush for at least 10 years. I can't understand why this is usually more expensive than the Holiday Inn Express, which is clean, modern and well maintained, and also comes with breakfast included! Considering they're both in the same location (town centre), they're worlds apart. Safe to say I'll not be back, even if it does come up cheaper again. It really does not represent good value for money at all, if you need to stay in Stevenage look elsewhere!
2022년 5월에 4박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you for your review, sorry that your stay with us wasn't a pleasant experience. I will of course pass all of your comments on to the management team, hopefully we can work on getting them resolved as quickly as possible. Thank you again for bringing them to our attention

4/10 - 별로예요

Rhys

단체 여행
좋아요: 청결 상태
Not great.
Cold showers that when asked wasn’t fixed, constant noise throughout the night.
2022년 6월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you Rhys for your review, I can only apologise for the lack of hot water this is an issue that we are aware of and has been looked into and now repair, sorry for the inconvenience during your visit. Again sorry for the noise throughout the night, please remember our desk is manned 24 hours so if there any issues please do not hesitate to contact us and we will do our best to resolve them there and then. Hopefully we will get the opportunity to welcome you back again in the future.

10/10 - 훌륭해요

Liam

2022년 6월에 2박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 6일
Thank you Liam for a lovely review, we look for to welcome you back again in the future!

10/10 - 훌륭해요

MRS P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me and my partner love staying here it was lovely the staff were welcoming and lovely the room was lovely and clean we hope to come back soon
2022년 5월에 3박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you for your lovely review and kind words about our staff, I will be sure to pass them onto the team and we look forward to welcoming you back soon

10/10 - 훌륭해요

Jochen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Immer wieder gerne
Immer wieder gerne
2022년 3월에 1박 숙박함
답변 제공: Ibis Stevenage Reception Team 님, 2022년 6월 13일
Thank you for your kind review, look forward to welcoming you back again in the future

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to station
2022년 5월에 1박 숙박함
답변 제공: Marlen 님, 2022년 5월 19일
Thank you for your review! We are lucky with our location and the amenities around us. We hope to welcome you again soon.

2/10 - 너무 별로예요

Harley

2022년 5월에 1박 숙박함
답변 제공: Marlen 님, 2022년 5월 19일
Thank you for your review.

2/10 - 너무 별로예요

실제 이용하신 고객

2022년 4월에 1박 숙박함
답변 제공: Marlen 님, 2022년 5월 19일
Thank you for your review.

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly adequate for one night stay
2022년 4월에 1박 숙박함
답변 제공: GM 님, 2022년 4월 16일
Thank you for your review. We hope to welcome you back again in the future.

6/10 - 괜찮아요

Adebola

좋아요: 객실의 편안함
Budget hotel
Basic services and amenities. Fairly clean and presentable. OK for a 3 star hotel. Cost of breakfast is almost £10 which is exorbitant with alternatives and a supermarket right next door! Might use again when needed.
2022년 4월에 1박 숙박함
답변 제공: GM 님, 2022년 4월 12일
Thank you for your review. The breakfast is very delicious and a fantastic offer that goes with the brand and pricing structure. Sorry if you feel there were cheaper alternatives nearby, like with any Town Centre hotel, we are surrounded by cafes that do offer a lower price, but we cannot and choose not to compete with these, as ours is a buffet style meaning you can as much or as little as you would like. We hope that you do choose ibis for future stays

2/10 - 너무 별로예요

charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stevenage Trip
Check-in was seamless, location was very convenient as it was less than 5 minutes walk from the train station. The issues I had with the hotel were: 1. The bed linens looked a little tired and the bed wasn't properly laid. One could see bumps here and there which gave it the look like someone just got out of the room that morning 2. The toilet and bath were dirty. Had to take a picture and showed a friend. It was as if the management can't be bothered with the appearance of their facility.
2022년 4월에 1박 숙박함
답변 제공: gm 님, 2022년 4월 12일
Thank you for your review. I am pleased check in was seamless, I have shared this review with our housekeeping team to ensure that the head housekeeper can deliver appropriate training to new team members to ensure this does not happen again.

10/10 - 훌륭해요

Masturah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2022년 3월에 2박 숙박함
답변 제공: GM 님, 2022년 4월 4일
Thank you

8/10 - 좋아요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: GM 님, 2022년 4월 4일
Thank you

2/10 - 너무 별로예요

Helen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very dirty and very run down
2022년 3월에 3박 숙박함
답변 제공: gm 님, 2022년 4월 4일
We are sorry that your stay did not meet expectations and will naturally look at improving

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was dirty and dilapidated
2022년 3월에 7박 숙박함
답변 제공: gm 님, 2022년 4월 4일
Thank you for your review. We are sorry your stay did not meet expectations and we will of course look at improving