Hi Ali, Than k you for your review, I ma glad you had a good stay with us and we hope to see you again soon

Dear Karen, Thank you for staying with us. We look forward to welcoming you back in the near future

Dear Kevin, Thank you for staying with us. We look forward to welcoming you back in the near future

Hi Frances, Thank you for staying with us. We look forward to welcoming you back in the near future

Dear Esuru, Thank you for staying with us I hope we will get a 10 out of 10 on your next visit.

Hi Bob, Thank you for your review . It is constructive feed-back like the one you left for us, that enable us to identify issue and correct them. Thank you for staying with us and we look forward to welcoming you back at Novotel Stevenage

Dear Diane, I am pleased to see you gave us a high rating of 8 out of 10. I hope on your next stay with us, we will hit the highest score. Thank you staying with us and I hope to see you again soon

Hi Madeleine, Thank you for your review. We will take on board your comments with regards to breakfast and we will address the issue accordingly. I am sorry you've been disturb by noisy guests, however I do hope this will not deter you from staying with us again

Thank you for your rating. I hope you enjoyed your stay with us and hope to see you again soon

Dear Rodrigo, We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

Dear Lesley We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and hope to see you again soon

Dear Terry, Thank you for taking the time to share your experience during your recent stay with us. Please accept my sincerest apologies for any inconvenience caused. We have taken on board your comments and shared your review with our maintenance and restaurant team . Please rest assure we will take all necessary action in order to avoid future occurrences. I am confident that on your next visit , you will notice a massive improvement

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. We have taken on board your comments with regards to the cleanliness of the outside area and corrective measures will be taken. Thank you again for sharing your experience and hope to see you again soon

Dear Jenny We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

Dear Anonymous, I am sorry and surprise to read that our staff started ''laughing and giggling'' as soon as they saw you. I am sure there was no reason for such a behavior. I would like to investigate this matter further, if you could provide me some more details such as arrival date, name of the booking . Please accept my apologies for any inconvenience caused

Dear John, We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in the near future

Dear Lee, From your rating I understand your stay with us did not meet your expectation, however there is no details provided to make us understand why such a low rating. Please feel free to contact me direct if you wish to discuss your stay in more details

Dear B, We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

Dear Lism, I am so sorry to see such a low rating, following your recent stay. Unfortunately without providing any details, I will not be able to investigate and take any corrective actions.

Thank you for taking the time to rate your recent stay at Novotel Stevenage. I am sorry your stay was not up to your expectations. Please accept my sincerest apologies, however I would like if possible to find out more details about the reason of such a low rating.

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

God afternoon, From the low rating I understand your stay with us did not meet your expectation. I would very much appreciate if you could to provide some details to better understand the reason why, you marked us so low

Thank you for taking the time to review your recent stay with us. Early check-in is subject to availability and in case we do have a room available before 3pm, when check-in time starts, there is an early check-in fee applicable. This is a standard procedure across the hospitality industry. Please accept my apologies for the abrupt answer you received. Your review will be shared with both teams - reception and waiting staff- to make sure this kind of situation will not occur again.

Dear Jayne, Thank you for taking the time to review your stay with us. I have noted your comment with regard to the carpet in your room. We will look into having it fixed in the near future

Dear Richard, Thank you for taking the time to review your stay at Novotel Stevenage. I do appreciate, that sometimes during busy times, looks like there is not enough staff on duty, we do look very carefully on a daily basis at a staffing level to make sure that we do have adequate cover in all department. Once again thank you for your comments and we look forward to welcoming you back in the near future

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

We very much appreciate your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.

We do our best to look after our guests and people inside the hotel however I am not sure how we can be held responsible for people outside the hotel.