외관

로벅 인 여행 후기

3 out of 5
로벅 인
London Road, Stevenage, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 204개 이용 후기 중 50개" "
평점 8 - 좋아요. 204개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 204개 이용 후기 중 37개" "
평점 4 - 별로예요. 204개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 204개 이용 후기 중 13개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

John

가족 여행
Staff are excellent the property is a little outdated but great value
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

DIANE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay. Quite a long walk to the rooms but very quiet despite being next to the road. Good choice of food and lovely breakfast
2024년 3월에 2박 숙박함
답변 제공: Andrew 님, 2024년 3월 29일
Dear Diane,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a good overnight stay. It was convenient and the staff were helpful.
2024년 2월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 16일
Dear Joseph,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 - 좋아요

Mark

2024년 1월에 1박 숙박함
답변 제공: Reception Team 님, 2024년 3월 29일
Dear Mark,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff have all been amazingly friendly and accommodating. I would definitely stay again
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 2일
Dear Timothy,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

8/10 - 좋아요

Simone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, clean ,polite staff and privacy.
2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 2월 2일
Dear Simone,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

4/10 - 별로예요

Bret

2024년 1월에 1박 숙박함
답변 제공: Andrew 님, 2024년 1월 14일
Dear Bret,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind Regards Andrew(General Manager)

10/10 - 훌륭해요

Janet 님, Liverpool

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room were clean and a good size, staff very friendly and helpful. Would definitely stay again
2023년 12월에 2박 숙박함
답변 제공: Andrew 님, 2024년 1월 14일
Dear Janet,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

10/10 - 훌륭해요

L

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Food amazing
2023년 12월에 2박 숙박함
답변 제공: Andrew 님, 2024년 1월 14일
Dear Guest,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us especially the food at our Nirvana Indian restaurant. We thank you for the positive feedback. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind Regards Andrew(General Manager)

2/10 - 너무 별로예요

Jason

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were friendly and welcoming on arrival and thats were the good bit ends. The hotel can best be described as stuck in the 70's and was probably last decorated and maintained back then. The bathroom had tiles falling off, limescale on the taps, sink and bath. Mould in the grout and silicon, which is easily removable. The worst part was for 2 nights running the fire alarm went off multiple times, so no sleep for 2 days, their response sorry. The room was £90 per night for room only, it wasnt worth £45. Hotels.com really should inspect their hotels before they allow them on their site. Do not stay at this hotel, you'd be better off sleeping in your vehicle.
2023년 10월에 3박 숙박함
답변 제공: Andrew 님, 2023년 10월 27일
Dear Jason,Firstly, let me apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Sorry for the inconvenience once again.Kind RegardsAndrew

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 10월 7일
Dear Guest,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future..Kind RegardsReception Team

8/10 - 좋아요

Pauline M

2023년 9월에 2박 숙박함
답변 제공: Reception Team 님, 2023년 10월 27일
Dear Pauline,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 - 좋아요

Tyrone

2023년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 9월 20일
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 - 훌륭해요

Derrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 29일
Dear Derrick,hanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 - 훌륭해요

Kaspar

2023년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 8월 22일
Dear Kasper,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

10/10 - 훌륭해요

steve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very polite and helpful staff
2023년 6월에 1박 숙박함
답변 제공: Andrew 님, 2023년 6월 29일
Dear Steve,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

2/10 - 너무 별로예요

Trevor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zero is still too high for this awful place
It was so dirty and dark we did not stay. The mattress and sheet were badly stained the carpet was filthy and the bathroom facilities old and cracked. We refused to stay in that room. The second room was no better it only had one small wall light working was dirty and had a huge plant trying to get in the window so there wasno fresh air in 30 degree heat. The room was so dark we had to use the torch on our phone to see. We asked to book breakfast for both mornings of our stay but we’re told we could only book for the first day, they were not sure if it would be available on the second morning, We advised the management we would not be staying and wanted a refund due to the awful conditions. We were told they would see what had to be done.
2023년 6월에 2박 숙박함
답변 제공: Andrew 님, 2023년 6월 26일
Dear Trevor,Firstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your intended stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant. Just to let you know that we fully refunded the amount back to your card, which might take 5-7 working days for the amount to be credited.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 - 훌륭해요

Cherie

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our one night visit was very comfortable and the welcome was superb from all reception staff
2023년 6월에 1박 숙박함
답변 제공: Andrew 님, 2023년 6월 26일
Dear Cherie,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

10/10 - 훌륭해요

Richard

2023년 6월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 6월 9일
Dear Richard,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future.Kind RegardsReception Team

8/10 - 좋아요

Kayleigh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were very friendly and accepted our Amex cards, which is usually quite rare in smaller independent inns/ hotels. The food and service were very good and reasonably priced and I had a good night's sleep despite the busy road adjacent, which eventually quietened down around 10:30.
2023년 5월에 1박 숙박함
답변 제공: Andrew 님, 2023년 6월 2일
Dear Kayleigh,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.Kind RegardsAndrew

8/10 - 좋아요

Tyrone

2023년 4월에 1박 숙박함
답변 제공: Reception Team 님, 2023년 5월 3일
Dear Tyrone,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind RegardReception Team

2/10 - 너무 별로예요

paul

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Totally unnecessary uncleanliness and run down
We were so disappointed with our experience at the Roebuck Inn. The staff at the bar & reception were friendly & welcoming. However, the actual room (room 102) totally let Roebuck Inn down. When opening the curtains on our arrival all I could see out of the window was a thick growth of bramble - you could not see the garden. The window frame and windows were dirty with a mass of thick cobwebs on the top part of the window sill. This density of cobwebs would take months to amass. The carpet in the bedroom area was badly stained and the bathroom had wall tiles falling off. The bathroom was very dated, and looked like work had been carried out on it at least 30 years prior by an unprofessional builder! Our friends also had a room and theirs was also sub standard with a leak in the bathroom and the remnants of a nursing home hoist track still in the ceiling. I can not comment on the restaurant and food as we did not eat in, choosing to use the nearby Toby Inn. The corridor to the rooms were bland, with short net curtains & a few private doors along this corridor had curled up, dirty mats in front of the doors - definite trip hazards. The garden areas had also been allowed to become run down & unkempt with overgrown shrubs. I believe more attention has been attributed to the Care Home attached to Roebuck Inn. We booked this Inn as other local hotels had been taken over by the government. I feel really sad that this beautiful building has been allowed to become rundown.
2023년 3월에 2박 숙박함
답변 제공: Andrew 님, 2023년 3월 28일
Dear PaulFirstly, let me know apologize on behalf of my team and myself at Roebuck for the inconvenience you had experienced during your stay with us. Your review has been taken in a positive way and the issues and concerns you have raised has be being taken up with relevant team and addressed. I assure you that we will be working harder to ensure that every guest who stays at Roebuck will have a pleasant.Sorry for the inconvenience once again.Kind RegardsAndrew

10/10 - 훌륭해요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked their service the staff were very helpful
2023년 2월에 1박 숙박함
답변 제공: Andrew 님, 2023년 2월 26일
Dear MsRachel,Thank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind RegardsAndrew

10/10 - 훌륭해요

Paul

2022년 12월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 12월 19일
Dear Paul,,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near futureKind Regards

4/10 - 별로예요

Mr Robert

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs some work.
Tired looking room and only cleanish. The bathroom smelled and there was a bottle top on the floor by the bed that didn't belong to me. The shower pressure and temperature was decent enough and I could see there was work going on to redecorate some of the rooms - which is soely needed. Overall not a place I'd opt to stay in again, if there was a choice, but not bad enough to avoid if there's nowhere else.
2022년 12월에 1박 숙박함
답변 제공: Andrew 님, 2022년 12월 19일
Dear Robert,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub and few bedrooms where in the work has started. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

2/10 - 너무 별로예요

kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 105
I got to the hotel at 1.00pm, I wanted to leave my case as check in was at 2.00pm, couldn't believe it the hotel was shut. The room was dirty, the bath hadn't been cleaned, the shower mat was back underneath and toilet flush was broken. In the bedrrom/lounge stains on the wall,holes in the curtain and only a little oil heater for warmth. Checkout day I went to remove the duvet cover of the duvet and oh my goodness the stains on the duvet was completely disgusting! I paid £139.00 for two nights and I needed a third night but I went to the Holiday Express which cost me £55.00 and it was like staying at the Ritz. I don't like to complain but it was an experience I will never forget!
2022년 11월에 2박 숙박함

8/10 - 좋아요

wendy

2022년 10월에 1박 숙박함
답변 제공: Ali 님, 2022년 11월 3일
Dear Guest,Thank you for taking out time and sharing your valuable feedback with us. we are glad that you have been satisfied with your stay with us we will also improve our service upon your next visit with us.Many ThanksFront Desk Team

8/10 - 좋아요

SUGURU

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 10월 15일
Dear Suguru,Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is in need of update.
2022년 10월에 1박 숙박함
답변 제공: Andrew 님, 2022년 10월 15일
Dear Guest,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and well equipped more than adequate
2022년 10월에 2박 숙박함
답변 제공: Reception Team 님, 2022년 10월 8일
Dear Ms LindaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

8/10 - 좋아요

Michael

2022년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 10월 15일
Dear Michael, Thanks for scoring us on your recent stay with us. Hope you had a comfortable stay. We look forward to welcoming you soon in the near future. Kind RegardsReception Team

6/10 - 괜찮아요

Graham

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Roebuck Rough
Pleasant staff and decent bedding - However room had a broken sliding panel system covering windows, that you could see daylight out of No food on a Sunday so had to eat off site Smell of damp throughout You get what you pay for and it was reasonably cheap, although guy who booked in before me paid £14.00 less for room next to mine?
2022년 9월에 1박 숙박함
답변 제공: Andrew 님, 2022년 10월 8일
Dear Graham,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Your feed back has been taken in a positive way and we are working on the issues you have raised..We are glad to hear that staff were friendly and helpful during you stay. Unfortunately, our restaurant is closed on Sunday's which is clearly stated on the website. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ok but improvements required
I've stopped here a few times but this was the worst stay due to my room being in a WiFi black spot. I couldn't connect to the WiFi provided, my devices couldn't find the correct WiFi so I had to use my own data to access the internet.
2022년 10월에 1박 숙박함
답변 제공: Andrew 님, 2022년 10월 8일
Dear PaulThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. I can understand your frustration on being not able to use the WiFi and using you personal data.If you have had raised the issue with member of my team, we would have tried to rectify the issue or move you to a room with better signal.As you said you have stayed with quite few time, I hope you will give us another chance to serve you better and consider it a One off incident.Kind RegardsAndrew

8/10 - 좋아요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It served a purpose
I stayed for 4 nights due to being on a training course in Welwyn Garden City, so just a 15 minute drive away. Indian restaurant within the Inn which i did have one evening & was very nice. Lady that owns the Roebuck was very nice & helpful. The only negative comment i will make is that the place could do with a little make over. But it served its purpose. I think it is used mainly for business stop overs.
2022년 9월에 4박 숙박함
답변 제공: Reception Team 님, 2022년 10월 8일
Dear Ms PatriciaThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel. Let me assure you that we have already started our refurbishment work from the pub area and very soon the bedrooms as well. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With Kind Regards,Reception Team

4/10 - 별로예요

Ann

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Central location, but very musty and damp smell in the room. The bathroom needed a lot of refurbishment, the taps and fittings very corroded . Light fitting in room broken . Service was very friendly, and helpful just a shame the room let things down
2022년 9월에 1박 숙박함
답변 제공: Andrew 님, 2022년 9월 30일
Dear AnnThanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. With regards to the dampness issue that you have raised, we are looking into the issue and will rectify it.Let me assure you that we have plans in place for refurbishment which we have already started from our pub. We are glad to hear that staff were friendly and helpful during you stay. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

8/10 - 좋아요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Charming building and very friendly welcome at reception. However, the room looked about 40 years out of date and DESPERATELY needs modernisation. We spent £76 on a room that in the condition it was in I would not expect to pay more than £35.
2022년 9월에 1박 숙박함
답변 제공: Andrew 님, 2022년 9월 23일
Dear Pat,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we have plans in place for refurbishment which we have already started from our pub. I hope you will consider giving us a chance to serve you better.Kind RegardsAndrew

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service was outstanding nothing was to much to ask
2022년 9월에 2박 숙박함
답변 제공: Reception Team 님, 2022년 9월 23일
Dear Ms ChrisThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon..With kind regards,Reception Team

8/10 - 좋아요

Sami

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 16일
Dear Mr SamiThank you for scoring us on hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service. We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With Kind Regards,Reception Team

10/10 - 훌륭해요

Michael

2022년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 16일
Dear Ms MichaelThank you for scoring us on Hotels.com which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service...We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself. We value your patronage and enormously appreciate your enduring confidence and trust in us. We eagerly look forward to having you stay with us again soon.With kind Regards,Reception Team

4/10 - 별로예요

Michael

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함
답변 제공: Andrew 님, 2022년 9월 16일
Dear Michael,Thanks for your feed back. Let me personally apologize to you that your stay was not up to your expectations. Let me assure you that we will take necessary steps to improve our services.Kind RegardsAndrew

8/10 - 좋아요

Jane

2022년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 12일
Dear Ms JaneThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 - 좋아요

stephen

2022년 9월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 12일
Dear Mr StephenThank you for your kind comments which we have noted. It’s always a delight to note that we were able to provide our guest's with the hospitality and service..We are delighted to note that you had an overall enjoyable experience with us. We thank you for the positive feedback on our hotel.. It is always heartening to receive such positive feedback from a well travelled guest, such as yourself.We value your patronage and enormously appreciate your enduring confidence and trust in us.We eagerly look forward to having you stay with us again soon.With kind regards,Reception Team

8/10 - 좋아요

P

2022년 9월에 1박 숙박함
답변 제공: Ali 님, 2022년 9월 7일
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for a stay
This is the third time I've stopped here and although it was better than my last stop (dripping shower head) I had a couple of issues. 1st there was no tea spoon in the room to allow me to make a brew. 2nd the internet connectivity to the room (134) was very weak, good in the corridor but kept dropping out in the room
2022년 8월에 2박 숙박함
답변 제공: Ali 님, 2022년 9월 7일
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that we have met your expectations better than before. Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon, and we will definitely be rectifying the shortcomings occurred during your visit.Warm regards,The Management

10/10 - 훌륭해요

Ronald

2022년 8월에 1박 숙박함
답변 제공: Ali 님, 2022년 9월 7일
Dear Guest,Thank you for choosing the Roebuck Inn.We were delighted to learn that you enjoyed your stay with us and were very satisfied with our services .Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 - 좋아요

Asa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 1일
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

8/10 - 좋아요

C

2022년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 1일
Dear Guest,Thank you for choosing the Roebuck Inn.We were pleased to learn that you enjoyed your stay with us and were very satisfied with our services . Our commitment is to ensure that our guests are accepted and well-cared for by our staff, resulting in unforgettable experiences.Thank you once again and we are looking forward to seeing you again soon.Warm regards,The Management

4/10 - 별로예요

Tyrone

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 1일
Dear Guest, Thank you for taking the time to write us a review we apologize for the disappointment you encountered during your visit.We promise our guests service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal.

6/10 - 괜찮아요

ANDREW

좋아요: 직원 및 서비스
Be sure before you book
Well book in was OK bar restaurant good up to date....... But Accommodation was art deco 70s bathroom ceiling poor condition tapes on bath carpets in hallway musty. Had view of skip through bedroom window. This place has massive potential if more investment was made. OK stop over no more than that. Plus side staff friendly ok
2022년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 9월 1일
Dear Guest.Thank you for taking the time to write us a review we apologize for the disappointment you encountered during your visit.We promise our guests service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal.We also Thank you for admiring our staff and location.We would look forward to get a chance to serve you with better quality.Many ThanksThe Management

6/10 - 괜찮아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Low water pressure for shower
2022년 8월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 8월 9일
Dear Guest, On behalf our entire team kindly accept my sincere apology and the shortfalls which you have faced during your last couple of visits with us in relation to hot water issue, we have realised that our services were not up to the mark. We hope that you will afford us the opportunity to regain your trust.