스탠다드룸, 킹사이즈침대 1개 (King Room with Shower) | 저자극성 침구, 방음 설비, 다리미/다리미판, 침대 시트
예약 가능 여부 확인

트레일본 하이랜즈 여행 후기

2.5 out of 5
트레일본 하이랜즈
96 Log Cabin Lane, Highlands, NC

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 202개 이용 후기 중 59개" "
평점 8 - 좋아요. 202개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 202개 이용 후기 중 44개" "
평점 4 - 별로예요. 202개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 202개 이용 후기 중 19개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Claire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Steve

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel is in a great location close to downtown Highlands, but it needs major renovations. Clerk stated that the hotel will be closing for 6 months for a complete makeover.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

matheu

좋아요: 직원 및 서비스
Close enough to the town and rooms were fine.
2023년 11월에 1박 숙박함
답변 제공: High 님, 2023년 12월 1일
Thank you for your positive feedback!

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 30일
Thank you for taking the time to provide us with your feedback!

10/10 - 훌륭해요

Selene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 30일
Thank you for taking the time to provide us with your feedback!

2/10 - 너무 별로예요

William T.

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Failed to be advised the property is closing. TV/Internet did not function properly. The furniture was damaged. The appliances in kitchen were damaged. The keyless entry from the courtyard did not function. Maintenance never showed up after requesting. The hot water was Luke warm at best. Bugs in the room, dead but albeit they were present. We attempted to find another hotel but all were booked due to holiday. The heat would not regulate and the room stayed icy cold. Very disappointed in the conditions verses the advertisement.
2023년 11월에 5박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 30일
I am very sorry to hear that your experience was not as what you had expected and will inform the staff. We are currently undergoing renovation and look forward to your next visit to see all the new changes! Thank you for your candid feedback.

8/10 - 좋아요

jan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is old but location is great.
2023년 11월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 30일
Thank you for taking the time to provide us with your feedback!

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good stay!
The staff was nice and helpful. Good location to downtown. Had a great stay.
2023년 11월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 21일
Thank you for taking the time to leave a positive review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our location was convenient for you. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Russell

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Lower level rooms had a sour smell. Continental breakfast would be great. Looking forward to upcoming remodeling.
2023년 11월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 21일
Thank you for your feedback. We are also very excited about our upcoming renovations. And, we look forward to welcoming you back for your future travels to Highlands.

6/10 - 괜찮아요

Terri

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok but a little tired
Hotel was ok ish. Could use a good scrubbing Bit dated. It was fine for a one night stay. If going to stay for longer would look for upgrades.
2023년 11월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 21일
Thank you for your review. We are preparing for renovations and look forward to welcoming you back to experience our upgrades.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
Very enjoyable stay. One thing though, the property could use a little updating. Other than that, I would definitely stay again.
2023년 11월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 21일
Thank you for your review. I am glad to hear that overall, your experience was positive. We are very excited about our upcoming renovation and look forward to welcoming you back in the future.

8/10 - 좋아요

James

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mitzi

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
Great for pets
답변 제공: Highlands Inn Lodge 님, 2023년 11월 14일
Thank you for the positive feedback and for choosing our hotel. We are happy to hear that we are great for your pets.

8/10 - 좋아요

Robert

2023년 11월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 30일
Thank you for taking the time to share with us your feedback!

8/10 - 좋아요

joseph 님, LAKE WYLIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed the fireplace in the room. Thermostat on hvac unit did not work would not turn heat off no matter the setting. Unit just kept running and overheated the room.
2023년 11월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 6일
Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and will be working towards continual improvements.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet room with a friendly staff. The property is dated but affordable, especially for the location.
2023년 11월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 6일
We appreciate your feedback and are glad to hear that you had a positive experience with our staff. We are currently preparing to undergo renovations and hope to welcome you back in the future.

10/10 - 훌륭해요

Michael

Friendly front desk staff.
2023년 11월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 3일
Thanks so much for your feedback.

10/10 - 훌륭해요

Mickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 3일
Thank you for your feedback!

10/10 - 훌륭해요

Mary Virginia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 4일
Thank you for providing your feedback!

8/10 - 좋아요

Thomas

2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 21일
Thank you for your review.

10/10 - 훌륭해요

Jane Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Value in the lovely Highlands. Walkable 1 mile Plus to shops. Enjoyed Yoga Highlands close by. Great dining and waterfalls. Spacious room, comfy bed, older bath but clean. Lobby lounge area had great mtn views
2023년 10월에 2박 숙박함
답변 제공: y 님, 2023년 11월 1일
Dear Guest,Thank you for taking the time to give us feedback about your stay. Our location in Highlands, NC is one of the many things we are proud of! We look forward to seeing you again!

8/10 - 좋아요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good
The hotel was clean and comfortable. We had a good stay. There was an "old" odor that was understandable with its age. The structure hasn't been updated in a very long time and could use some TLC but it was good for our friends wedding weekend stay.
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 30일
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We are very excited for our upcoming renovation and hope to be able to welcome you back for your future travels to the area.

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 30일
Thanks so much for your feedback.

6/10 - 괜찮아요

Wyn

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Excellent for short stay
Utilitarian hotel, well located, friendly, very helpful front desk staff. Free, coffee and tea available 24/7 in Lobby.
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 30일
Thanks so much for your feedback. We are glad to hear that you enjoyed our location and friendly staff.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 숙박 시설 상태 및 시설
Great location and quiet and affordable. Needs a little updating beds and bathroom lighting.
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 30일
Thanks so much for your feedback. We are very excited about our upcoming renovations.

8/10 - 좋아요

Stoycho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, beautiful scenery.
2023년 10월에 2박 숙박함
답변 제공: Jess 님, 2023년 10월 28일
Thanks for staying with us. We appreciate your feedback!

4/10 - 별로예요

Patricia

2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 14일
Thank you for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The Highlands Inn Lodge is conveniently located in walking distance from town and affordably priced, which is why we are return guests. We were last there 5-6 years ago. We appreciated the cleanliness and friendliness of the staff, and the bed was comfortable. At least on our floor/hallway, the hotel is in need of updating, with worn carpet, bed quilt and walls. Some basic painting/repapering and flooring would make a huge difference. While clean, the worn rooms and hallways felt dark and a little dingy. The outdoor jacuzzi and fireplace were closed down, and there is nowhere to gather outdoors. The heater in our room worked but the thermostat did not, so either on and hot, or off. This issue was not a problem for us this visit and we reported it the the front desk on departure, and may be an exception rather than a trend. I hope to see the owner invest in this property that has such good potential to be a lovely place to stay.
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 24일
Thank you for your feedback as we are heading into a complete renovation of our property. We look forward to welcoming you back for your future travels to the Highlands area.

4/10 - 별로예요

Thomas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very old and tired. Bedding was worn and stained and sheets don't seem to have been washed. I could see multiple hairs from other people on them. The cleanliness of the rest of the room was OK.
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 23일
Thank you for your feedback. We are sorry to hear that your stay was not as expected. We will be reviewing your concerns with our housekeeping department. As we move forward towards our upcoming renovations.

8/10 - 좋아요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Had a good visit
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 20일
We are glad that you enjoyed your stay.

6/10 - 괜찮아요

Linda

별로예요: 편의 시설/서비스
Clean room but unkept property for Highlands. Kind of dated furniture for the location . Hot tub not in service and non inviting out door space for busy time of year. No phones or clock in room, very limited TV channels , mattress was old and concave, no towels or coffee in room when checked in and housekeeper seemed busy on personal call in hall. Could be a very nice busy hotel with right management and staff that cares and looks professional.
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 18일
Thank you for your feedback as we are preparing for our complete renovation.

4/10 - 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paid for courtyard view, there was no courtyard, just two chairs outside the room viewing parking lot.
2023년 10월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 18일
Thank you for your feedback as we are preparing for a complete renovation.

10/10 - 훌륭해요

Richard

2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 11월 5일
Thank you for your feedback!

10/10 - 훌륭해요

Mauricio

2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 16일
Thanks so much for your feedback!

8/10 - 좋아요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel but dated
Room was clean but facility needs updating. TV was small and no channel guide. Bath needed minor superficial repairs. No breakfast service on site. I understand the facility is about to be renovated and my issues were already addressed in the renovation plans. I would stay here again.
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 12일
Thanks so much for your feedback. We are excited about our upcoming renovations, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 27일
Thank you for your feedback.

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 10일
Thank you for your feedback.

8/10 - 좋아요

Warren

2023년 10월에 1박 숙박함
답변 제공: Marie C 님, 2023년 10월 10일
Thank you for your feedback.

8/10 - 좋아요

Debbie

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms are older and can use an update. Several spiders in the corners. Staff were awesome and very helpful.
2023년 10월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 9일
Thank you for your review! We truly appreciate your kind words about our staff. We are currently preparing for a complete update in our upcoming renovations.

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Much improved!!!
Have stayed here before. Could tell they were struggling to improve the conditions and service. I give them an excellent rating because the have come a long way in two years. Employees including desk people were much more helpful and courteous. The rooms were cleaner and fresher. We will stay here again. Wayne H.
2023년 10월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 9일
We are delighted to hear that our hotel has been part of your visits to the Highlands area. We are glad that our efforts are being noticed as we progress forward towards our complete renovation. We can't wait to welcome you back in the future for your future travels.

8/10 - 좋아요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 6일
Thank you for your feedback!

10/10 - 훌륭해요

Jacques

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs helpfulness When stay had to be cut ; due to changes
2023년 9월에 4박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 4일
Thank you for your feedback!

8/10 - 좋아요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 3일
Thank you for your feedback.

8/10 - 좋아요

Eve

좋아요: 청결 상태, 직원 및 서비스
We liked that it was not on the main strip and was quiet. We liked the courtyard door to the hotel room. The bed had a huge dip in the center, we both rolled into the middle and it was not comfortable. I asked the front desk about it and they said they are about to do a large renovation. They said that they took room 009 out of service until the redo.
2023년 9월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 3일
Thank you for your review.

8/10 - 좋아요

gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fine
2023년 9월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 3일
Thank you for your feedback.

6/10 - 괜찮아요

Corey

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The only benefit here is that it is inexpensive and close to town. The hotel is old, dingy and the room cleanliness is questionable. The front desk staff was very friendly.
2023년 9월에 3박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 3일
Thank you for your comments. Your feedback is valuable as we are preparing for our upcoming remodel. We are glad that you found our staff very friendly. We hope to welcome you back in the future.

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 9월 26일
Thank you for your feedback.

8/10 - 좋아요

Roberto

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 9월 25일
Thank you for your feedback.

10/10 - 훌륭해요

Jason

2023년 9월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 10월 27일
Thank you for your feedback.

6/10 - 괜찮아요

Gary

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and rooms are very outdated. The room we reserved with 2 beds was confirmed but wasn’t available when we arrived at 6pm because the room hadn’t been cleaned and no one was there to clean it. My sister-in-law slept on an uncomfortable pull out bed instead of the bed we paid for. There were broken outlet covers and the TV did not work.
2023년 9월에 1박 숙박함
답변 제공: Highlands Inn Lodge 님, 2023년 9월 15일
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that the room type booked was not available, and the upgraded room did not provide the comfort needed. This feedback is important as we move forward in providing comfort for our guests.