Dear Anonymous,Thank you so much for your valuable feedback. My apologies for the uncomfortable smell in the room and we appreciate you bringing this to our attention, basicially those rooms were recently renovated. We will certainly look into resolving the issue immediately to ensure our guests enjoy the stay. Once again, thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to the Eastin Grand Hotel Saigon and you will be able to see the improvements we have made. Best Regards, Leon Dolle - General Manager

Dear BYOUNG YUNThank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Jeongmin,Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear JAE CHAN, Appreciate you taking the time to rate our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Leon Dolle - General Manager

Dear Chanik,Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Best Regards, Leon Dolle - General Manager

Dear SUNGHWAN,Many thanks for sharing your feedback and delighted you enjoyed the hotel and the service on offer.Wishing you continued safe travels and we look forward to welcoming you back soon. Best regards,Leon Dolle - General Manager

Dear JAE CHAN, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear SUNG BAE, Thank you for your positive rating of our hotel.We are delighted you enjoyed your stay and look forward to welcoming you back on your next visit to HCMC for a longer stay! Best Regards, Leon Dolle General Manager

Dear youngha,Appreciate you taking the time to rate our hotel.Looking forward to welcoming you back on your next visit to our hotel.Warm regards,Leon Dolle - General Manager

Thank you for your positive rating of our hotel.

Dear youngkyu, Thank you for your positive rating of our hotel. Best Regards, Leon Dolle General Manager

Dear HYEONKEE, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear Valued Guest, We really appreciate you taking the time to share your positive experience with us. We look forward to having you stay with us on your next visit. Best Regards, Leon Dolle - General Manager

Dear Juyeong, Thank you for sharing your wonderful feedback. We are delighted you enjoyed your stay with us and everything was to your satisfaction. We look forward to welcoming you back to the hotel. Best Regards, Leon Dolle - General Manager

Thank you for your positive review of our hotel. Best Regards, Leon Dolle General Manager

Thank you for your positive rating of out hotel. Best Regards, Wayne Woods General Manager

Dear jongho, Thank you for sharing your feedback and look forward to having you stay with us in the near future. Best regards, Wayne Woods - General Manager

Thank you for your excellent rating! Best Regards, Wayne Woods General Manager

Thank you for your excellent rating! Best Regards, Wayne Woods General Manager

Appreciate you taking the time to rate our hotel. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager

Thank you for your positive rating of our hotel.We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience!Best regards,Hotel Management

Appreciate you taking the time to rate our hotel.

Thank you for your positive rating of our hotel.

Appreciate you taking the time to rate our hotel.

Appreciate you taking the time to rate our hotel. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager

Dear JIYOUNG, Appreciate your feedback and delighted you enjoyed your stay with us. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods - General Manager

Dear tae kyoung, My sincere apologies for this very unpleasant experience during your recent stay at the hotel. I have personally spoken with our housekeeping team and will ensure the level of cleaning is as per the standard of a 5 star hotel. Thank you for your kind words on other elements of your stay and we are only getting better. We hope to welcome you back to the Eastin Grand Hotel Saigon soon and you will be able to see the improvements we have made. Best regards, Wayne Woods - General Manager

Dear Aejin, Thank you for your positive rating of our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods - General Manager

Dear Valued Guest, Many thanks for sharing your feedback and delighted you enjoyed the hotel and the service on offer. Wishing you continued safe travels and we look forward to welcoming you back soon. Best regards, Wayne Woods - General Manager

Dear Valued Guest, Thank you for sharing your experience during your recent stay in Saigon. We're glad to learn that you enjoyed our breakfast. Your feedback is extremely important to us as it allows us an opportunity to reflect, review and implement the necessary changes to enhance our service. We also take on board your comments regarding changing room to ensure improvement of our service. Once again, many thanks for taking the time to share your review and do hope we have the opportunity to welcome you back in the near future. Regards, Wayne Woods - General Manager

Thank you for your positive rating of our hotel. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods - General Manager

Dear Jay, We thank you for your feedback and do hope to see you return to enjoy another stay. Best Regards, Wayne Woods

Dear hyunmoon, Thank you for sharing your feedback and look forward to having you stay with us in the near future. Wishing you continued safe travels and we look forward to welcoming you back soon. Best regards, Wayne Woods - General Manager

Thank you for your positive rating of our hotel.

Dear Yucheol, Thank you for sharing your feedback and look forward to having you stay with us in the near future. Wishing you continued safe travels and we look forward to welcoming you back soon. Best regards, Wayne Woods - General Manager

Dear ERIC, Appreciate your feedback and delighted you enjoyed your stay with us. Looking forward to welcoming you back on your next visit to our hotel. Warm regards, Wayne Woods

Thank you for your positive rating of our hotel. Wishing you continued safe travels and we look forward to welcoming you back soon. Kind regards, Wayne Woods - General Manager

Thank you for your positive rating of our hotel. Wishing you continued safe travels and we look forward to welcoming you back soon. Kind regards, Wayne Woods - General Manager

Dear Valued Guest, I do sincerely apologize for the unpleasant stay and appreciate you taking the time to provide us with your feedback, as it certainly provides us with an opportunity to enhance our service. I do hope we have the opportunity to serve you in the near future to experience the improved service excellence of the hotel. Yours sincerely, Wayne Woods

Thank you for your positive rating of our hotel. Wishing you continued safe travels and we look forward to welcoming you back soon. Kind regards, Wayne Woods

Dear Valued Guest, Many thanks for sharing your feedback and delighted you enjoyed the hotel and the service on offer. Wishing you continued safe travels and we look forward to welcoming you back soon. Kind regards, Wayne Woods

Dear CHANYONG, Thank you for taking the time to share your recent journey with us and for your feedback. We are delighted to know that you liked our product and service during your stay. It is important to us that our guests enjoy their stay, and we are glad to know we met your expectations. We are looking forward to your next satisfactory stay with us in the near future. Kind regards, Wayne Woods

Appreciate you taking the time to rate our hotel.

Thank you for your positive rating of our hotel.

Many thanks for sharing your feedback and delighted you enjoyed the hotel and the service on offer.

Thank you for your positive rating of our hotel.

Dear SEUNGIL, Thank you for sharing your experience during your recent stay in Saigon. We're glad to learn that you enjoyed our breakfast. Your feedback is extremely important to us as it allows us an opportunity to reflect, review and implement the necessary changes to enhance our service. We look forward to welcoming you back to the Eastin Grand Hotel Saigon and providing you with another delightful experience! Best regards, Wayne Woods

Dear Valued Guest, Thank you for taking the time to share your recent journey with us and for your feedback. Please accept my sincere apologies for the fully meeting your expectations during your stay at the hotel. At Eastin Grand Saigon, we always aim to exceed our guest’s expectations, however, on this occasion we failed and once again I apologise. We did have your booking for a king room, however, due to inclement weather conditions in neighboring countries we had an unexpected delay in guests departing. This is definitely not the standard of service we aim to provide our guests and I apologise for this oversight. Once again, many thanks for taking the time to share your review and do hope we have the opportunity to welcome you back to the Eastin Grand Hotel Saigon in the near future. Kind regards, Wayne Woods

Thank you for your positive rating of our hotel.

Dear Pham, Thank you for choosing to stay with the Eastin Grand Saigon and appreciate you taking the time to provide us with your valuable feedback. We would like to apologize for the issues you encounter with the room and this is not the standards we aim to obtain. We will be taking strong corrective action to ensure such incidents do not re-occur. We hope to welcome you back to the Eastin Grand Hotel Saigon soon and you will be able to see the improvements we have made. Best regards, Wayne Woods