Dear Choon Ki, Thank you so much for your wonderful response. We are thrilled to know you enjoy the stay at our hotel very much. Giving greatest value to our guests is our priority hence you can always enjoy great service and facility with competitive price. We are looking forward to welcoming you again.

Dear Nik, We are so sorry to know you had such experiences at our hotel. We will definitely review our staffs regarding cleanness and breakfast and attitude.

Dear Guest, we are sorry to know your feedback. In response to your feedback, we check with the teeam but our TV and aircon are actually working very well. Regarding late pick up, hope to have your understand as we have to gather other guests for the shuttle. Hope to have chance welcome you next time for better services.

Dear Guest, Thank you for spending time giving us a feedback. Your rooms were arranged as double as requested on Hotels.com and we changed to twin after your direct inquiry. Both rooms were executive. We hope you were happy with the arrangement. We will surely improve our service and hope to have a chance welcome you again.

Dear Guest, thank you for your rating. We hope you had great time and looking forward to welcoming you again at our hotel

Dear Guest, Firstly, please accept our sincerely apology for the experience you gone through. Cleanliness of the room is our foremost priority and we always try to ensure the room is up to our high standard for our guest experiences. However, bed bug has never been reported to appeared at our hotel and it is definitely somethings we avoid in all cases. We take your feedback seriously for our guests' health and we are going to review your case right away. Since we have never seen any guests complain about the cleanliness of the room, definitely not the bed bug, we appreciate if you can help us provide more information as misunderstanding bed bug with something else is also put into account and might happen. Thank you and appreciate your help.

Dear Guest, We sincerely apology to know all of your experience at our hotel. Our priority is providing comfortable stay in general hence we apology for your experiences. It seems to be many reasons to cause your bad experiences but languages barrier seems to be one of the main issue along with facility. We are definitely going to bring this to our next staff and director meeting so that we can completely identify the problems and solve them quickly. We do hope to have a chance welcome you again if possible so that we can amend all the issues and provide better experience next time

Dear Guests, Thank you so much for recommending our hotel to others. We are glad to know that you enjoyed your stay at our hotel and find it valuable. Despite positive comment, we see that you rank 2 out of 5 scores and understand that there are rooms to improve. It would be greatly appreciated if you can let us know how we can keep improve our services for your experiences. Thank you and hope to see you again

Dear our lovely guest, Thank you for spending time writing us a review. We appreciate your decision staying with us and happy to know you enjoyed the stay. We do hope to have the pleasure welcoming you again at our hotel

Dear Guest, Thank you for staying with us and giving such a kind compliment. Our team is trying our utmost to satisfy all the guest and provide you the best value and great stay. Hope to have the chance to welcome you again at our hotel