Xin chao Kyoungmi, At a very outset, please accept our sincerest apologisesfor any challenges occured during your stay that unfortunately turned the first time experience at our property to be not as satisfactory as it should have been May you share with us the issue that you make you unhappy during your stays to leave 2/10 score for us so we can follow up and take action to improve our service quality. Once again, we would like to send you a very sincerely apology on behalf on the Resort Managemnet and would like to have another opportunity to welcome you back in Palm Garden Resort Hoi An where we can show you our improvement accordingly. Sincerely,

Xin chao Kim Young Jin, Thank you for leaving us such a high score, We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. Once again, the resort appriciated your kind review and look forward to serving you again in the future

Dear Heungoan,Thank you for leaving us a very nice review and it's really happy to know that you have had memorable moments for the 02nd stay.We would like to have a chance to welcome you back in the near future.Best Regards,

Dear our valued guest, Thank you for leaving us a very nice feedback which we know that our service satisfied your completely. Bet Regards, Palm Garden Resort.

Dear Byung Sik Lee, Thank you for leaving us the score after 02 nights stay with us. Kindly advise us which things that making your stay not to be perfect for our looking back and improving day by day. We are looking forward to receiving your kind feedback and hope to have a chance to welcoming you back to our resort in the near further. Beat Regards, Vy Nguyen (Ms.)