테라스/파티오
예약 가능 여부 확인

더 헤리티지 호텔 여행 후기

3 out of 5
더 헤리티지 호텔
The Heritage Hotel, Shedden Hill, Torquay, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 202개 이용 후기 중 73개" "
평점 8 - 좋아요. 202개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 202개 이용 후기 중 30개" "
평점 4 - 별로예요. 202개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 202개 이용 후기 중 8개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

ravi

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location
2023년 11월에 2박 숙박함

8/10 - 좋아요

Melanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
2023년 11월에 2박 숙박함

4/10 - 별로예요

Paul

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Scott

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
2023년 9월에 2박 숙박함
답변 제공: stacey 님, 2023년 10월 21일
Thankyou for your lovely review.Hope to see you again soon.RegardsStacey

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyable stay
Clean, tidy and views impressive over the bay.
2023년 9월에 1박 숙박함
답변 제공: stacey 님, 2023년 10월 21일
We are very glad that you enjoyed your stay with us.Hope to see you again soon.RegardsStacey

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A really clean and friendly hotel. Excellent facilities and wonderful sea views. Great location a minute from the beach and promenade. Very friendly helpful staff. I recommend this hotel we had a lovely stay.
2023년 9월에 1박 숙박함
답변 제공: stacey 님, 2023년 9월 10일
Thankyou for your lovely review. We are pleased you enjoyed your stay with us.Hope to see you again soon.Kind regardsStacey

4/10 - 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast
2023년 9월에 1박 숙박함
답변 제공: stacey 님, 2023년 9월 10일
Thankyou for your feedback, we appreciate your comments, issues have been addressed. Kind regardsStacey

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: stacey 님, 2023년 9월 10일
Thankyou for your review, we appreciate it kindly.Hope to see you again soon.Kind regardsStacey

10/10 - 훌륭해요

L

2023년 8월에 1박 숙박함
답변 제공: stacey 님, 2023년 9월 10일
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 - 훌륭해요

Lorraine

2023년 8월에 1박 숙박함
답변 제공: stacey 님, 2023년 9월 10일
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: stacey 님, 2023년 8월 16일
Thankyou for your review. We are pleased you enjoyed your stay with us.Kind regardsStacey

6/10 - 괜찮아요

Elena

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a cheap hotel but I wouldn't go back there again. Misery, the shower so small and uncomfortable. Poor breakfast, in a small place for so many people. Ready to be flooded from another floor. Not recommend to be honest.
2023년 7월에 2박 숙박함
답변 제공: stacey 님, 2023년 8월 16일
We are sorry your stay wasn't what you expected. There is ample seating around the bar, its just everyone chooses to sit in the conservatory for the view.Thankyou for your comments.Kind regardsStacey

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideal location for beach and shops. Lovely views from the bar area. Good restaurants nearby.
2023년 7월에 7박 숙박함
답변 제공: stacey 님, 2023년 8월 16일
Thankyou for your review, we hope you enjoyed your stay with us.Kind regardsStacey

10/10 - 훌륭해요

Gary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to the beachfront, with plenty of parking for visitors. Plenty of options for food nearby and still nice and quiet in the room after 10pm.
2023년 7월에 1박 숙박함
답변 제공: stacey 님, 2023년 8월 16일
Thankyou for your review, we are very pleased you enjoyed your stay with us.Kind regardsStacey

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: stacey 님, 2023년 6월 15일
Thankyou, hope you visit us again.

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location
Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.
2023년 6월에 7박 숙박함
답변 제공: stacey 님, 2023년 6월 15일
Thankyou, we will look into your concerns.look forward to welcoming you again soon.

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: stacey 님, 2023년 6월 15일
Thankyou. We look forward to welcoming you again soon.

10/10 - 훌륭해요

Grant

2023년 6월에 1박 숙박함
답변 제공: stacey 님, 2023년 6월 20일
Thankyou, we look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 - 훌륭해요

Joseph

2023년 5월에 1박 숙박함
답변 제공: stacey 님, 2023년 6월 20일
Thankyou,We look forward to welcoming you again soon.Kind regardsStaceyHotel manager

8/10 - 좋아요

Giacinta

좋아요: 청결 상태, 직원 및 서비스
Really cute place, nice staff, could have been cleaner. Sheets were clean, but if you look with close eye, teapot could have used a wash, corners and nooks and crannies not sparkling. I would stay there again. Loved the view and the bed was comfortable.
2023년 5월에 1박 숙박함
답변 제공: stacey 님, 2023년 6월 20일
Thankyou for your feedback. We have spoken to housekeeping about this and have rectified issues.Look forward to seeing you again.Kind regardsStaceyHotel manager

4/10 - 별로예요

Julie

단체 여행
별로예요: 청결 상태, 객실의 편안함
disappointing and non existent facilities
was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full
2023년 5월에 2박 숙박함
답변 제공: stacey 님, 2023년 6월 20일
We are sorry to hear that your stay was less than satisfactory, unfortunately the sauna, gym and jacuzzi have not been in action since covid and we no longer advertise that we have these facilities. The pool is shared and is used for swimming lessons and baby clubs. The cleanliness has been noted and we have spoken to housekeeping on this matter.kind regardsStaceyHotel manager

4/10 - 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: stacey 님, 2023년 6월 20일
Thankyou.We look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 - 훌륭해요

PAUL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and good service with a good selection of food and drink
2023년 3월에 2박 숙박함

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

GRACE

2023년 3월에 1박 숙박함

4/10 - 별로예요

Craig

2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommended
Great location overlooking the sea. Helpful friendly staff and the room was well appointed, in good condition, warm and clean. Decent ensuite bathroom with a shower.
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Nigel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well situated for the town centre and within easy walking distance from the train station.

10/10 - 훌륭해요

philip

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
business trip in torquay
2022년 11월에 4박 숙박함

2/10 - 너무 별로예요

Patricia

2022년 11월에 1박 숙박함

8/10 - 좋아요

GILLIAN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Everything I expected
2022년 11월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday.
Not that bad .
2022년 10월에 4박 숙박함

2/10 - 너무 별로예요

Alexander J

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Below par
Hotel bar and breakfast was good , staff where friendly. The condition of the room was terrible i would not stay again
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Anthony

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Staff helpful. No chef except for breakfast. This was very inconvenient. Had to book breakfast times in advance. Didn't use the pool as times were very limited. Lift not working. Requested room close to elderly parent but were on different floors. We chose this hotel for the location but also the pool and the restaurant, feel very let down. Was quite stressful having to eat out every lunchtime and evening, especially as our mother has limited mobility.
2022년 10월에 4박 숙박함

8/10 - 좋아요

Alessandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Heritage Hotel
It was really good. Amazing locations with views overlooking the front. Clean and spacious room!
2022년 8월에 5박 숙박함

10/10 - 훌륭해요

Terence

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is almost perfect. King's room a great space with lovely views of the beach. 8 minutes to the Palace theatre and 10 to the marina.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Kenneth

2022년 8월에 2박 숙박함

4/10 - 별로예요

Erin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room had no A/C, was over top of the bar. Was very loud, old and not clean. Staff were not helpful. They charged guests to use the pool. We checked out 2 days early and stayed at another hotel.
2022년 8월에 3박 숙박함

8/10 - 좋아요

Roar

좋아요: 객실의 편안함
Gjennomreise
Bodde en natt på dette hotellet. Det ligger glimrende plassert med utsikt over stranden, og gåavstand til det meste. Flott uteplass med servering. Mye knirking i gulv mellom etasjene. Grei frokost
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

W

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Nice staff, poor room.
Everyone we encountered were friendly and helpful but the room itself wasn't great. It was immediately onto the car park, the entire front wall was windows so it was incredibly hot (not even with a nice view) and had no way to open a window other than the front door onto the carpark... this resulted in a very poor night's sleep.
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

jayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful room with lovely views of the bay. Pleasant friendly staff, lovely breakfast and meals Would definitely stop again
2022년 6월에 3박 숙박함

8/10 - 좋아요

Andy

출장 여행
좋아요: 청결 상태
Business trip
Last minute business trip room was very warm and only had an opening bathroom window which just about did the trick. Not noisy considering there is a pub on site.
2022년 5월에 1박 숙박함

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tidy hotel
Great location the hotel was clean staff very helpful. Room was compact and breakfast was good. The menu for breakfast was something we hadn't come across before not a fan of it but was nice. Bar was nice was pretty busy but not to lively.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great view
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Gaynor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy returning customer
I always enjoy my stay, i stay regularly, love the room sizes love the wifi and sky, very comfortable beds, excellent shower rooms, great views, excellent breakfast, and great price
One of the views
2022년 4월에 1박 숙박함

8/10 - 좋아요

richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great value for money, large and clean room. Staff very helpful. Great location.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recommended!
The hospitality is warm, welcoming and everyone at The Heritage Hotel is so helpful. The included breakfast is great. I didn’t get to use the pool because opening hours are fairly restricted. Good location for public transport and restaurants, with a cracking view of the bay to boot. Thank you!
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Impeccable Hotel.
2022년 2월에 1박 숙박함