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쿨로던 에스테이트 앤드 스파 여행 후기

5 out of 5
쿨로던 에스테이트 앤드 스파
Bangor Road, Cultra, Holywood, Northern Ireland

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 236개 이용 후기 중 149개" "
평점 8 - 좋아요. 236개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 236개 이용 후기 중 27개" "
평점 4 - 별로예요. 236개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 236개 이용 후기 중 3개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Gavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Claire 님, 2024년 1월 9일
Thank you for your rating

10/10 - 훌륭해요

P

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Claire 님, 2024년 1월 9일
Thank you for your rating

10/10 - 훌륭해요

James 님, Woodfalls

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic stay at the Culloden estate and spa. Disappointing the gym was closed during my visit, but the friendliness of the staff, the great food and quiet location certainly make up for it! Thank you for a great stay!
2023년 12월에 3박 숙박함
답변 제공: Claire 님, 2023년 12월 19일
Thank you for your comments and we are sorry that you were unable to use the gym when you were here. Have a great Christmas.

6/10 - 괜찮아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel and grounds were very peaceful.
2023년 12월에 1박 숙박함
답변 제공: Claire 님, 2023년 12월 19일
Thank you for your lovely comments and have a great Christmas !

8/10 - 좋아요

David

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and well presented. The pool was closed which was disappointing, for the cost I would have hoped that I could have been forewarned.
2023년 10월에 1박 숙박함
답변 제공: Claire 님, 2023년 10월 31일
Thank you for your comments after your stay with us and we are delighted you had a good experience whilst you were here. We are sorry you were unable to use the pool.

10/10 - 훌륭해요

Charles 님, Columbia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The nicest overall hotel I’ve stayed in, over my 66 years. First class in almost every respect, except that when checking in the luggage and room introduction service was well below average. But they may have been overtaxed with a Rolls Royce on site event in progress at the time?
2023년 10월에 1박 숙박함
답변 제공: Claire 님, 2023년 10월 31일
Thank you for your comments and we are delighted that you had a lovely experience whilst you were here. Please be assured that I have forwarded your feedback onto our Concierge team to address.

10/10 - 훌륭해요

Caoimhin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Went here for our anniversary and will definitely be back.
답변 제공: Claire 님, 2023년 10월 3일
Thank you for your comments and we are delighted you had a great experience whilst you were here celebrating your anniversary.

10/10 - 훌륭해요

Declan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Claire 님, 2023년 10월 3일
Thank you for our rating

4/10 - 별로예요

Blake

좋아요: 청결 상태
별로예요: 직원 및 서비스
Not good value. Premium paid for location in countryside which is within 100 metres of highway. Dining facilities were not set up for remote location. No formal dining facility on Sundays and other weekend evenings already fully booked with neighbourhood reservations. Service staff were not focused and many not properly trained.
2023년 9월에 3박 숙박함
답변 제공: Claire 님, 2023년 10월 31일
Thank you for your comments which I have passed onto the relevant departments so they can be addressed with their staff team and action taken.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Claire 님, 2023년 10월 3일
Thank you for our rating

4/10 - 별로예요

David

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Very nice staff, but tired and overpriced, especially the additional £50 we were made to pay for breakfast on top of the room rate.
답변 제공: Claire 님, 2023년 8월 14일
Thank you for your review and I am sorry you had some issues whilst you were at the hotel.

6/10 - 괜찮아요

Sharon

2023년 5월에 1박 숙박함
답변 제공: Claire 님, 2023년 5월 23일
Thank you for your rating.

10/10 - 훌륭해요

Claire

2023년 2월에 1박 숙박함
답변 제공: Claire 님, 2023년 2월 14일
Thank you for your rating

8/10 - 좋아요

Victoria

2023년 1월에 3박 숙박함
답변 제공: Claire 님, 2023년 2월 14일
Thank you for your rating

10/10 - 훌륭해요

GRAHAM

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Sabina

2022년 12월에 1박 숙박함
답변 제공: Claire 님, 2022년 12월 6일
Thank you for your comments

10/10 - 훌륭해요

Bernard

2022년 11월에 2박 숙박함
답변 제공: Claire 님, 2022년 12월 6일
Thank you for your comments

10/10 - 훌륭해요

Stephen

2022년 10월에 1박 숙박함
답변 제공: Claire 님, 2022년 10월 24일
Thank you for your rating and we are delighted you had a great stay

4/10 - 별로예요

James

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
To much money for not great service
The food was not good and the service was very slow and impersonal the big bed was two beds pushed together not comfortable to much money for not great service i am sorry would not recommend anyone to stay.
2022년 7월에 2박 숙박함
답변 제공: Claire 님, 2022년 7월 18일
Dear Guest, I'm sorry you did not have a good experience whilst you were here, please be assured I have passed your comments onto the relevant staff members to address with their teams.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful stay. Fabulous room, attentive staff, delicious food.
2022년 7월에 2박 숙박함
답변 제공: Claire 님, 2022년 7월 18일
thank you for your lovely comments

10/10 - 훌륭해요

Marsha

2022년 7월에 2박 숙박함
답변 제공: Claire 님, 2022년 7월 18일
Thank you for our 10/10 rating.

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Claire 님, 2022년 6월 9일
Thank you for your response

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Kristine

2022년 5월에 1박 숙박함
답변 제공: Claire 님, 2022년 5월 11일
Thank you for your rating

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Claire 님, 2022년 4월 4일
Thank for your review and I am so glad you had a lovely stay

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazingly helpful and courteous staff.
2022년 2월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 28일
Thank you for your lovely comments.

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great but would have preferred a forward garden view not a rear o E as the Hotel was not full . Noise from the a/c from the Spa was irritating.
2022년 1월에 3박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
We are sorry you were unhappy with your room, but if you had contacted reception at the time, I'm sure you could have been moved to another room.

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay the staff were very helpful and friendly. The hotel is spotless and the grounds are amazing. The culture Inn is lovely for dinner and again the service excellent
2022년 1월에 1박 숙박함
답변 제공: Claire 님, 2022년 1월 18일
Thank you for your response and we are delighted you had a lovely experience whilst you were here.

10/10 - 훌륭해요

ASHLEIGH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Claire 님, 2022년 1월 18일
Thank you for your response.

2/10 - 너무 별로예요

Lucy

별로예요: 직원 및 서비스, 객실의 편안함
Very disappointing experience
Staff member working in spa was clearly really agitated. Seemed understaffed in there as she said she was just on by herself and there was no coffee available. She did come back over in the end and asked what coffees I would like which I appreciated but there was no sugar etc, she seemed quite stressed. Two coffees were £6 too, you think you would get sugar etc with this for that price! When I asked for a drinks menu she said she needed to sort other people out and i never got a menu. Room was just okay, air con was so loud to sleep to and I asked for a room with nice view and didn’t get that. No complimentary toothpaste. Staff on the bar were all quite young and didn’t come down to ask us if we wanted drinks etc they just stayed talking around the bar. (Only table service so we were just sat waiting and they weren’t even busy). There was no music etc prices were so dear and the cocktails/ Guinness were not even nice! Really small menu of cocktails and when I asked for one they said they had to check they had the ingredients? Also asked for nuts/ crisps for snacks and they said they only did chilli popcorn which came in a wine glass? Not a great choice was offered at all. Was sadly disappointed with the whole stay, not one to complain but paid a lot of money for this stay and it wasn’t worth it!
2021년 12월에 1박 숙박함
답변 제공: Claire 님, 2021년 12월 7일
Dear Guest, thank you for your review after your stay with us. Please be advised that we take all feedback very seriously and I have passed your comments onto the relevant staff members to address in terms of quality of service, maintenance in the room you were in and what snacks are offered in the bar, kind regards

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff very friendly. But shower did not work properly – red-hot was the only setting. So we were unable to shower! We complained – nothing was done. Also ran out of toilet roll – surely they should check that each day. Otherwise a great hotel.
2021년 9월에 2박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Apologies that you had some issues in regards to your stay. I have flagged these to our maintenance and huousekeeping manager to ensure this does not happen to future guests.

10/10 - 훌륭해요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

8/10 - 좋아요

Richard

좋아요: 청결 상태
2021년 9월에 3박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
thank you for your rating

10/10 - 훌륭해요

Balram

2021년 8월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

6/10 - 괜찮아요

Shea

2021년 8월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

10/10 - 훌륭해요

Colin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

6/10 - 괜찮아요

michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Since opening up after lockdown the staff are mostly new starts with little experience. I’m sure they will get better in time.
2021년 6월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your comments which we have taken on board and addressed with some additional training.

4/10 - 별로예요

Wayne

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2021년 6월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating

10/10 - 훌륭해요

Yngve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great option in belfast
A beautiful hotel with reasonably priced high quality food and drinks. A refuge in an otherwise horrible city
2020년 9월에 1박 숙박함
답변 제공: Claire 님, 2022년 2월 8일
Thank you for your rating and we are glad you enjoyed the hotel.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Check in was quick and very pleased with an upgrade of room. Breakfast service on the first morning was a bit slow and our order was mixed up on the plates. Lack of quiet seating areas to read as most of the seating in the public rooms were reserved for afternoon tea customers or private parties from first thing in the morning. Requested 2 small bottles of water to be left at the door of the room on the second day but this never materialised. Ate at the Cultra Inn which was very good.l
2020년 9월에 2박 숙박함
답변 제공: Claire 님, 2020년 9월 28일
Dear Guest Thank you for your review after your stay with us. I have passed on your concerns in relation to your breakfast order as well as lack of room service to the relevant departments to address with their staff, kind regards

10/10 - 훌륭해요

Jenny 님, Northern Ireland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being treated like a queen 😁. A fabulous place to go and relax
2020년 8월에 1박 숙박함
답변 제공: Claire 님, 2020년 9월 28일
Many thanks for your review after your stay with us. We are delighted that you had a great time and hope to see you again in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. Staff friendly and polite. Hotel very clean.
2020년 3월에 1박 숙박함
답변 제공: C Lister 님, 2020년 3월 16일
Thank you for your review.

10/10 - 훌륭해요

Leon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: C Lister 님, 2020년 3월 16일
Thank you for our rating.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: C Lister 님, 2020년 3월 16일
Thank you for our rating.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2020년 2월에 1박 숙박함
답변 제공: C Lister 님, 2020년 3월 16일
Thank you for our rating.

4/10 - 별로예요

Ed

별로예요: 직원 및 서비스, 객실의 편안함
Underwhelming, Overpriced, Average Service
We booked a suite for a special occasion and because of the price we expected better than average service. Unfortunately we didn't get it. We didn't have a terrible stay, but I couldn't recommend this hotel as anything more than average. Things that weren't good: - We reserved a table at the bar for early evening drinks. Another party sat at our table and rather than ask them to move we were offered an inferior table. - We were brought two rounds of drinks within 10 mins of each other despite ordering 1 round. We felt obliged to take the second round even though it wasn't what we wanted. - There was no hot water in our room on the morning of our departure. We were offered the use of another room on a different floor but I don't think this is acceptable. - The breakfast was the worst we have experienced in any hotel stay in a long, long time. Very limited choice of fruit. Continental breakfast non existent. Fried food was overcooked, dry and unappetising. - No newspaper offered and a selection of 2 available in the morning at reception. This isn't a major issue at all but I am merely stating this last point to highlight that overall the stay was at best average. I don't think that's what this hotel aspires to but sadly if you're after luxury or something a bit better than ordinary then don't spend the extra money going here because it's just not worth it.
2020년 2월에 1박 숙박함
답변 제공: C Lister 님, 2020년 2월 14일
Dear Guest Thank you for your review after your stay with ourselves and I am sorry that you had some issues whilst you were here. I have passed on your comments in regards to the drinks order you placed being served twice to your table to our Bar & Restaurant Manager to address with his staff. We also apologise for the lack of hot water. This has now been resolved but as a gesture of goodwill, on your next stay, we will upgrade you plus ensure you have a welcome slate in your room on arrival. I also apologise that you did not enjoy your breakfast and I have also passed on your comments to our Operations Manager to pass onto the kitchen to ensure this does not happen to a future guest. Kind regards

8/10 - 좋아요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had an overnight stay at the culloden estate and spa with my sister.. We both couldn't have faulted our stay in anyway.. Staff were very pleasant and welcoming.. Facilities were next to none.. Room was lovely with stunning views..
2020년 2월에 1박 숙박함
답변 제공: C Lister 님, 2020년 2월 11일
Thank you for your review after your stay with ourselves. We are delighted you had a lovely experience and we hope to see you back here again very soon, kind regards

8/10 - 좋아요

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2020년 1월에 1박 숙박함
답변 제공: C lister 님, 2020년 1월 31일
Thank you for your 4 star rating, kind regards

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5* hotel indeed !! Everything was amazing from the service to the environment. Simply Amazing !! We would go back thousand times if possible .
2020년 1월에 2박 숙박함
답변 제공: C Lister 님, 2020년 1월 27일
Dear Guest Thank you for your lovely comments after your stay with us. We hope to see you in the near future, kind regards