All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Dexter
Stayed 3 nights in Mar 2024
Response from Happy Leung on Mar 20, 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Rebecca
Stayed 5 nights in Mar 2024
Response from Happy Leung on Mar 15, 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
Jose
Traveled with group
Feb 26, 2024
Liked: Staff & service
Disliked: Amenities
A lot of shopping in the area.
Jose
Stayed 3 nights in Feb 2024
Response from Happy Leung on Mar 15, 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Zero Vip amenities accorded, no point reserving vip access hotels in future.
MEI LAN
Stayed 5 nights in Feb 2024
Response from Happy Leung on Feb 23, 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager
10/10 Excellent
Adrienne
Feb 18, 2024
Adrienne
Stayed 7 nights in Feb 2024
Response from Happy Leung on Mar 26, 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
6/10 Okay
Raymond
Traveled with family
Feb 14, 2024
Disliked: Property conditions & facilities
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Raymond
Stayed 2 nights in Jan 2024
Response from Happy Leung on Feb 15, 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Trevor
Stayed 2 nights in Feb 2024
Response from Happy Leung on Feb 15, 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Bernard
Stayed 11 nights in Jan 2024
Response from Happy Leung on Feb 14, 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Oi yuen
Stayed 5 nights in Jan 2024
Response from Happy Leung on Feb 14, 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Great location! Many dining options & shops nearby.
Eunice
Stayed 1 night in Nov 2023
Response from Happy Leung on Jan 21, 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
Verified traveler
Stayed 1 night in Jan 2024
Response from Happy Leung on Jan 21, 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
6/10 Okay
Agnes
Business traveler
Jan 12, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Agnes
Stayed 4 nights in Jan 2024
Response from Happy Leung on Jan 21, 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
2/10 Terrible
Yoyo
Jan 4, 2024
Yoyo
Stayed 8 nights in Dec 2023
Response from Happy Leung on Jan 21, 2024
Dear Yoyo,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
Luke
Dec 31, 2023
Luke
Stayed 10 nights in Dec 2023
Response from Happy Leung on Feb 1, 2024
Dear Luke,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
I stayed five nights. From the arrival to departure the concierge and other members of staff have been extremely helpful. The room gets cleaned very well daily.
Kumudini
Stayed 5 nights in Dec 2023
Response from Happy Leung on Dec 31, 2023
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 Excellent
Peter
Dec 20, 2023
Peter
Stayed 5 nights in Dec 2023
Response from Happy Leung on Dec 31, 2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Convenient location by Victoria Park ( huge and interesting) and 100m from Causeway Bay MTR and 8 min walk to Times SQ. Overall good except hotel is a bit aged.
Kuan Yee
Stayed 2 nights in Nov 2023
Response from Happy Leung on Dec 13, 2023
Dear Kuan Yee,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Amenities were fine, nice location, but all four experiences with the reception staff were off-putting. Fairly hard upsell at check-in to get a more expensive room (when I already paid for a better room). Had a question about the reservation, both people I spoke with were condescending. Tried to check out 7:45 AM on a Friday morning, there was one person working the check-out desk and six people in line waiting to check out - on a business morning.
Dirk
Stayed 5 nights in Nov 2023
Response from Happy Leung on Dec 13, 2023
Dear Dirk,Thank you for taking the time to share your review with us. Please accept our sincere apologies for your experience. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. It is our hope to have the opportunity to welcome you back again in the near future. Sincerely,Guest Experience Manager
6/10 Okay
Joyce
Traveled with family
Nov 29, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is conveniently located. However, rooms are outdated and definitely need renovation. I also booked a room for my son who stayed there for 5 nights and he told me they did not provide any water in the room. He was told he had to ask for it. I think hotels should not skim on essential items like water, body lotions in the name of being environmentally friendly. Last thing any traveler want to do is having to rush out to buy thge essential stuff!!
Joyce
Stayed 15 nights in Nov 2023
Response from Happy Leung on Nov 30, 2023
Dear Joyce,Thank you for your review of our hotel. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
TAK YAN
Nov 23, 2023
Liked: Cleanliness, staff & service
TAK YAN
Stayed 12 nights in Nov 2023
Response from Happy Leung on Nov 30, 2023
Dear Tak Yan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Beautiful view and spacious area around the hotel, but near MTR.
John
Stayed 5 nights in Nov 2023
Response from Happy Leung on Nov 30, 2023
Dear John,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Ko-Ying,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 Excellent
Jaime
Nov 11, 2023
Jaime
Stayed 5 nights in Nov 2023
Response from Happy Leung on Dec 13, 2023
Dear Jaime,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Staff very friendly/ breakfast buffet very good/ the pillow are very hard
SANDRA
Stayed 4 nights in Nov 2023
Response from Happy Leung on Nov 13, 2023
Dear Sandra,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
The breakfast in executive lounge is not satisfactory!
Lai Ha
Stayed 6 nights in Oct 2023
Response from Happy Leung on Nov 9, 2023
Dear Lai Ha,Thank you for your kind review. We are glad that you had a pleasant stay. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
I had a room upgrade for my Expedia Gold membership. The room was good and meet my expectation. I had an infant baby with me and getting a taxi is easy and the area around the hotel is good
ZHIKAI
Stayed 4 nights in Oct 2023
Response from Happy Leung on Nov 9, 2023
Dear ZhiKai,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you and your family for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Great location for shopping, eating and transport. Area is buzzing with activity and a great pub next door for a smoke with a drink.
Peter
Stayed 7 nights in Oct 2023
Response from Happy Leung on Nov 9, 2023
Dear Peter,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear William,Thank you for your kind review. We appreciate your feedback and will continuously monitor and improve our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 Excellent
Hei Tung Chloe
Oct 25, 2023
Hei Tung Chloe
Stayed 4 nights in Oct 2023
Response from Happy Leung on Oct 27, 2023
Dear Chloe,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Customer Service is excellent. Room and facility is clean and comfortable.
Angus Hau Ming
Stayed 1 night in Sep 2023
Response from Happy Leung on Sep 28, 2023
Dear Angus,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Shirlyn,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
hue
Sep 25, 2023
Liked: Cleanliness, staff & service
In general the hotel is clean and modern. Lots of people to help you in the lobby and front door for the usual more expensive hotel stuff. But the furiture is very cheap, Ikea style and does not match the hotel image. There is a half step rise to enter the bathroom. This is a safety hazard. Potentially guests , especially at night or after a few drinks or simply not familiar with the layout can trip and fall right onto the toilet rim and may cause significant injury. If the hotel is in the USA, lawyers will be laughing all the way to the banks.
hue
Stayed 7 nights in Sep 2023
Response from Happy Leung on Sep 28, 2023
Dear hue,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities for improvement. Rest assured your comments will be taken into account for future renovation plans. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 Excellent
Juanita
Sep 22, 2023
Juanita
Stayed 4 nights in Sep 2023
Response from Happy Leung on Oct 27, 2023
Dear Juanita,Thank you for the positive review of our hotel! We are glad that you had an enjoyable experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
Aileen
Sep 18, 2023
Aileen
Stayed 4 nights in Aug 2023
Response from Happy Leung on Oct 27, 2023
Dear Aileen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Hay,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on our services. It was indeed our pleasure to have you and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager
Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 Good
Lanny
Business traveler
Aug 20, 2023
Liked: Cleanliness, staff & service, room comfort
NO VIP Access and NO Late Check Out
Lanny
Stayed 5 nights in Aug 2023
Response from Happy Leung on Aug 22, 2023
Dear Lanny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
The hotel was just renovated and clean. Easy access to MTR, trams and buses.
Miang Khian
Stayed 6 nights in Aug 2023
Response from Happy Leung on Aug 22, 2023
Dear Miang Khian,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
10/10 Excellent
Seo Hong
Traveled with family
Aug 12, 2023
Liked: Amenities
Our chambermaid May is very attentive and helpful in our needs. Courteous, meticulous and friendly staff at the lobby too
Seo Hong
Stayed 5 nights in Aug 2023
Response from Happy Leung on Aug 14, 2023
Dear Seo Hong,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us and the services provided by May. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager