친애하는 MR./MS./MRS., 홍콩에는 많은 토지가 있으며 가격은 세계 최전선에 있습니다. 리셉션 운영 업체로서이 같은 가격 (예 : 미국 달러 교환)은 이미 많은 외국에서 스타 등급 호텔의 가격이라는 것을 알고 있습니다. 그래서 우리가 프론트 데스크에 도착하기 전에, 우리는 이메일을 보내서 손님이 정신적으로 미리 준비되도록했습니다. 또한 체크인 전 오해를 피하고 정통한 여행자가되도록 객실 크기, 인원 수, 수하물 수 등 예약 전 고객의 요구를 측정하는 것이 좋습니다. 가장 진심으로 AUSTIN NG

친애하는 MR./MS./MRS., 귀하의 의견에 감사드립니다. 홍콩 호텔과 호텔의 가장 큰 차이점은 외부 환경과 객실 크기입니다. 호텔의 메인 룸은 작고 장비는 비교적 기본이지만 가격은 저렴합니다. 우리는 아름다운 수도 건물에 위치하고있어 지리적 편리 성보다 낫습니다. 객실은 절묘하지만 객실 유형마다 차이가 있습니다. 예를 들어, 창문이 없으면 홍콩의 습한 날씨로 인해 악취가 발생할 수 있습니다. 그러나 우리는 또한 그것을 해결하고 기계가 젖도록 배열했습니다. 창문에 대한 특별한 요구 사항이있는 경우 창문 방을 직접 예약하거나 프런트 데스크 직원에게 문의하십시오. 당신의 배려에 감사합니다 Austin NG

친애하는 MR./MS./MRS., 귀하의 의견에 감사드립니다. 홍콩 호텔과 호텔의 가장 큰 차이점은 외부 환경과 객실 크기입니다. 호텔의 메인 룸은 작고 장비는 비교적 기본이지만 가격은 저렴합니다. 우리는 아름다운 수도 건물에 위치하고있어 지리적 편리 성보다 낫습니다. 객실은 절묘하지만 객실 유형마다 차이가 있습니다. 예를 들어, 창문이 없으면 홍콩의 습한 날씨로 인해 악취가 발생할 수 있습니다. 그러나 우리는 또한 그것을 해결하고 기계가 젖도록 배열했습니다. 창문에 대한 특별한 요구 사항이있는 경우 창문 방을 직접 예약하거나 프런트 데스크 직원에게 문의하십시오. 당신의 배려에 감사합니다 AUSTIN NG

안녕하세요, 우리를위한 당신의 위대한 의견에 감사드립니다. 우리는 모든 관광 명소가 도보 거리에 있고 지하철이 단 몇 분 거리에있는 모든 곳의 중심부에 위치하고 있습니다. 우리는 다음에 당신을 만날 것을 고대하고 있습니다;) 친애하는, Liz

Dear Valued Customers, Thank you for your review. According to records, we have not received your records at the front desk for any inconvenience caused to you. We are sorry for the inconvenience caused by the facilities inside the room. In fact, there may be sudden problems in the room. If our front desk staff receives a request, they will follow up immediately. Each customer's feedback is the driving force for our progress. At the same time, we can remind the store of any problems, and we can follow up for the customers immediately to avoid misunderstanding. Guests are always welcome to ask staff at the front desk, or to notify before check-in. Thanks again for your comments. kindest respect, AUSTIN NG

Dear Valued Customers, Thank you for your review. Here, we are very sorry that the internal facilities in the room are inconvenient for you. As the guest said, the room has advantages and disadvantages, and even some of them are fundamental problems of our small hotel. In addition, the variety of room types and the willingness to listen to the guests, but become our advantage. We are always happy to listen to our guests, or we can report to our staff at the front desk if necessary and try our best to meet the requirements of the guests. Some requests may also require early notice prior to check-in, so that the store can cater to different types of guests early. Thank you again for your review. Kindly regards,

Dear Valued Customers, Thank you for your valuable feedback. The problem of land prices in Hong Kong and the shortage of people and land has always been a difficult problem for the Hong Kong Government. Some sources said that some Hong Kong three-person families only live in a cubicle of about six square meters. They even share the restrooms, kitchens, etc. with others, but the monthly rent has already cost thousands of dollars. Although the Hong Kong room is generally "small but small" but "completely". As an economic type hotel we offer, we will also face difficulties. For example, if the guest needs a slightly larger room, it is recommended to inform the front desk in advance or upgrade the room. If you have any enquiries, please feel free to contact the staff.

尊敬的　MR. /MS. /MRS. , 感謝您的回饋。每個人的態度、標準和看法都不一法，各花入各眼。比如有的寶石，在伯樂的眼中是寶石，可是有的可能不懂是顆價值連城的物品。您的看法固然不會有錯，畢竟人的看法都不一樣，否定別人看法只是無知的表現。我們知道誤會的產生只不過可能受個人情緒、看法等等影響；所以我們建議如客人有任何誤會，可以向前台人員作查詢，以便減少誤會。 Respectively submitted, AUSTIN NG

Dear MR. /MS. /MRS. , Thank you for your review. Here, we are very sorry that the internal facilities in the room are inconvenient for you. As the guest said, the room has advantages and disadvantages, and even some of them are fundamental problems of our small hotel. In addition, the variety of room types and the willingness to listen to the guests, but become our advantage. We are always happy to listen to our guests, or we can report to our staff at the front desk if necessary and try our best to meet the requirements of the guests. Some requests may also require early notice prior to check-in, so that the store can cater to different types of guests early. Thank you again for your review. Kindly regards, AUSTIN NG

Dear MR. /MS. /MRS. , Thank you for your comments. The biggest difference between Hong Kong hotels and hotels is the outside environment and room size. The main rooms of the hotel are small and the equipment is relatively basic, but the price is cheap; and we are located in the beautiful capital building, which is better than geographical convenience. Although the rooms are exquisite, there are different differences between different room types. If you have special requirements for the room, you are also welcome to book a room directly or ask the front desk staff. With every good, AUSTIN NG

Dear MR. /MS. /MRS. , Thank you for your review. According to the record, we have not received your record at the front desk for any inconvenience about the room. Here, we are very sorry that the internal facilities in the room are inconvenient for you. In fact, there are occasional problems in the room. If the front desk staff receives the request, they will follow up immediately. The reflection of each guest is the driving force for our progress. At the same time, we can remind the store of any problems. We can follow up immediately to avoid misunderstanding. We always welcome guests to make requests to the staff at the front desk or to inform you before check-in. Thank you again for your comments. With the best wishes, AUSTIN NG

Dear MR. /MS. /MRS. Mainak, Towels, toothpaste, toothbrushes and other toiletries are a breeze for star-rated hotels, but in our small hotel it is one of the costs and a consumable. This kind of cheap and beautiful economic hotel often has the biggest advantage in price and location. The toiletries provided are part of the cost of the hotel, so there is no initiative to provide toiletries and towels, or there are charges. Most of the employees in Hong Kong pay attention to environmental protection and they also have their own toiletries. If you really don't bring it, you can ask at the front desk and we will try our best to equip our guests with their supplies. Thank you for your consideration, AUSTIN NG

Dear MR. /MS. /MRS. Michael, Thank you for your feedback. Everyone’s attitudes, standards, and opinions are different, and each has its own eyes. For example, some gems are gems in Bole's eyes, but some may not understand the value of a city. Your opinion is certainly not wrong. After all, people's views are different. Denying others' opinions is just an expression of ignorance. We know that the occurrence of misunderstandings may only be affected by personal emotions, opinions, etc.; therefore, we suggest that if there is any misunderstanding of the guests, you can make inquiries to the front desk staff to reduce misunderstandings. Wish grace and peace, AUSTIN NG

Dear MR. /MS. /MRS. , Thank you for your review. According to the record, we have not received your record at the front desk for any inconvenience about the room. Here, we are very sorry that the internal facilities in the room are inconvenient for you. In fact, there are occasional problems in the room. If the front desk staff receives the request, they will follow up immediately. The reflection of each guest is the driving force for our progress. At the same time, we can remind the store of any problems. We can follow up immediately to avoid misunderstanding. We always welcome guests to make requests to the staff at the front desk or to inform you before check-in. Thank you again for your comments. Yours regardless, AUSTIN NG

เรียนคุณนาย. / MS. / MRS. ขอบคุณสำหรับความคิดเห็นของคุณ ที่นี่เราเสียใจมากที่สิ่งอำนวยความสะดวกภายในห้องไม่สะดวกสำหรับคุณ ในฐานะแขกพูดห้องมีข้อดีและข้อเสียและแม้แต่บางคนก็เป็นปัญหาพื้นฐานของโรงแรมขนาดเล็กของเรา นอกจากนี้ความหลากหลายของประเภทห้องพักและความเต็มใจที่จะรับฟังแขก แต่กลายเป็นข้อได้เปรียบของเรา เรายินดีที่จะรับฟังแขกของเราหรือเราสามารถรายงานต่อพนักงานของเราที่แผนกต้อนรับหากจำเป็นและพยายามอย่างดีที่สุดเพื่อตอบสนองความต้องการของแขก คำขอบางอย่างอาจต้องมีการแจ้งให้ทราบล่วงหน้าก่อนที่จะเช็คอินเพื่อให้ร้านค้าสามารถรองรับแขกประเภทต่างๆก่อน ขอบคุณอีกครั้งสำหรับรีวิวของคุณ ขอบคุณสำหรับการพิจารณาของคุณ AUSTIN NG

親愛なるMR。/ MS。/ MRS。、 貴重なご意見をお待ちしております。 人数、荷物、特別な要件など、お客様の詳細を事前にお知らせできることを大変嬉しく思います。できる限り努力し、お客様のニーズを満たすために最善を尽くします。 小さなホテルとして、私たちは香港と尖沙咀の古い邸宅にあります。宿泊料金は世界の他のどの場所よりも高くなっています。また、スタッフが適切な部屋を手配できるように、事前にご要望をお伝えいただくことを希望します。 あなたの未来に最高の願いを Austin NG

Dear MR. /MS. /MRS. , Thank you for your review. Our front desk staff are happy to welcome guests with your comments. However, according to the record, you did not promptly report these comments to us. If you find a problem, please let us know in time, let us arrange a more suitable room for each passenger. Some rooms are relatively better and more advanced, please feel free to check at the front desk. Thanks again for your suggestion. Kindly regards, AUSTIN NG

Dear MR. /MS. /MRS Sayhopump. Thank you for your valuable feedback. I am very grateful to appreciate the advantages of our hotel location. It is not easy to stand for 40 years in the bustling center of Tsim Sha Tsui; but we also hope to continue to provide economic and convenient hotels to all international travelers. Also feel sorry for your cleanliness. We asked the room clerk in time for details, and the handling methods and attitudes were indeed problematic. After this misunderstanding, we have more stringent cleaning procedures for changing sheets and so on. However, this is due to the general shortage of manpower in the hotel industry in Hong Kong and the dispersal of rooms on different floors, so that the pressure on the work of the housekeepers continues to increase. We recommend that customers have any questions about the room, please check or reflect directly to the front desk staff, we will do our best to meet their requirements. Sorry for your inconvenience again. Yours most sincerely, Austin NG

เรียนคุณนาย. / MS. / MRS. ก่อนอื่นฉันขอขอบคุณสำหรับความคิดเห็นที่ละเอียดและตรงประเด็นตามประสบการณ์ที่กว้างขวางของคุณ เราเชื่อว่าความคิดเห็นของคุณจะให้คำอธิบายที่ชัดเจนแก่ผู้เข้าพักจำนวนมากที่ไม่คุ้นเคยกับโรงแรมในฮ่องกงสภาพแวดล้อมและอื่น ๆ ฮ่องกงเป็นสถานที่ที่มีผู้คนน้อยลงและมีที่ดินมากขึ้นแม้ว่าจะเป็นชุมชนธุรกิจ แต่เราก็มองหาเพื่อนเช่นคุณ ความคิดเห็นของคุณนั้นจริงและเป็นกลาง แต่เป็นสถานการณ์จริงของโรงแรมในฮ่องกงเพื่อให้แขกคนอื่น ๆ สามารถเตือนความจำได้ เราเคารพในความคิดเห็นของคุณและหวังว่าคุณจะกลับมาอีกครั้ง ขอแสดงความนับถือมากที่สุด AUSTIN NG

Hello, thank you for your nice review. The hostel in Hong Kong is located inside the old style building and the room are separate from an apartment, so the room in Hong Kong is not very big and the reception and the room are located in difference floor. Upon arrival, guest please come and visit our reception first. Upon check, in there we will collect HKD 500 or other currency as the room deposit and it will refund to the guest upon check out. See you again=)

Dear Suzyleen. Thank you for your excellent Comment. We located in the prime location. Our aims provide the reasonable and safe accommodation for the budget customer. The land in Hong Kong is expensive and we have a central reception at Flat C2, 13/F, Mirador Mansion, after that we will guild the guest to the room inside the Mirador Mansion. Hope will see you again =)

Thank you very much for the excellent comment. We really appreciate your comment. We have an excellent location, surrounding there have difference shopping mall, difference style restaurant, next to the D1 exit if the Tsim Sha Tsui Station, airport Bus easy to catch. People at the front desk can speak in Cantonese, English, and Mandarin, some of the staff can speak Japanese too. The building has 24 hours security and of our apartment have CCTV to monitor. Hope to see you again next summer!

Hello, thank you for your comment. We are sorry we are doing not good enough. The land in Hong Kong is very high. For the hostel in Hong Kong are located inside the old style building. And the room is separate in one apartment. Although the room is not really big, we located in prime area, people easy to go every where the MTR (subways) station next to us. Our aim is to provide cheap and reasonable accommodation for the budget customer. We've checked the room that you have stayed and found there's a little bug, it is not bed bug. Sometimes little insects may be brought inside the flat by travelers. We would advise all our guests not to eat and drink inside the rooms. And we do clean every check out rooms thoroughly with bleach water. For staying guest, if you find there are insects, you can contact our receptionist and we will clean again or arrange another room for you.

您好，謝謝你的好評。 我們最大的優點就是我們擁在優越的地理位置，就在尖沙嘴市中心，地鐵站D出口，四通八達。相對於其它賓館，我們的房間，是比較大的，我們相信很會就可以再次看到你們。謝謝=))

Hello, thank you for your nice comment. Wish you have a memorable trip in Hong Kong. We located at Mirador Mansion. All the hostels in HK are located in the "run-down" buildings because of the expensive property price. However, we are located in the heart of everything where all the tourist's spots are in walking distance and subway is just a min away. Inside the building, there has 3 area of the elevator, and the elevator no. 5,6,7,8 are working for 24 hours, no worry, you can take the elevator at the midnight. Looking forward to seeing you soon =)

Thanks for your stay. To find our hostel and check-in smoothly, it is vital that guests please read our pre-arrival letter thoroughly. We cannot signpost at the 4 entrances of the building in which our hostel's situated in. Nearest & shortest way's is to take lift no.4 (FOUR) to the 13th Floor. Reception is just by the left with open door from 9am - 1am daily. Our room inside is cleaned daily though the older passages may be problematic for some. Warm regards, Vivian

私たちはあなたのコメントを見てとてもうれしいです。 はい、私たちはすべての中心に位置するフレンドリーなホステルです。 私たちの部屋は、香港の他のホステルやホテルと同様、期待どおり小さな部屋です。 しかし、我々はプライムな場所で手頃な価格の宿泊施設を提供することを目指しています。 私たちの部屋は毎日清掃され、チェックアウトのたびにリネンが交換されます。 ご不明な点がございましたら、お気軽にお問い合わせください。

Hello Guest, Thank you for your comment and liking our room and location, we hope to see you soon ;) Regards, Liz

Hello Shawn, Thank you for your comment, We tried to find your booking but failed and probably you used others' name for reservation, therefore we don't know which room you stayed.We want to know what happen of the bathroom, did you report to reception about this?because we are happy to change the room for you if you got this problem and normally we arrange the room according to the room types you booked, so some type of room hasn't the window, and because we are located in the old building so the lift is quite small, sorry for any inconvenient about that.We hope to see you soon. Regards, Liz

你好, 這是一個好好的情況去給將來的客人的,旅行社上面如果是訂了2人以上的房間,你訂的時候是可以打給旅行社去加名字的,不是訂完房突然是其他人來住就可以直接更改的,因為條款寫明訂單是不可更改或取消的,如果你訂了2人房而旅行社不給你加名字那是旅行社的問題,客人要明白你是跟旅行社訂購的,我們旅館也只是按單上的名字來辦入住,我們沒有任何權力去改他們的東西,不是說你就你是誰就可以隨便改的,另外我們都安排你朋友可以先寄放行李出去玩玩,然後等你來的時候才辦入住的.此外希望客人在訂房之前,看清楚所有條文,有不明白的地方先去了解才下訂單,比如你訂了機票,你不是本人的話,飛機會不會讓你上飛機呢?我們旅館是位置美麗都的舊式大廈的,所以一般客人沒有先了解香港的情況,是比較有出入的,謝謝

HI, thank you for your kind comment and reminder for our future guests. Yes our check in time is from 2pm to midnight 1am, check out time is from 9am to 11am. If you want to check out earlier, you can come the night before 1am to get back your room deposit first. Room deposit is HKD300 and is to be paid upon arrival. As an environmental support guesthouse, we strongly suggest guests bring their own towels and tootherpaste & brushes, espeically those with skin allergy or sensitive skin. please contact us for more information~ We believe the more you know before you arrive, the happier will be your trip because you can avoid all misunderstanding and mismatch :)