Dear Kellie, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Mark Lyons, GM

Dear Barry, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Mark Lyons, GM

Dear Georegella, Welcome back! While it sounds like you had a lot to like about your stay, I am very sorry that our beds were not to your liking. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We hope to host you again for a flawless stay. Sincerely, Mark Lyons, GM

Dear Mitzi, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities pleasing and our staff friendly. We hope to see you again soon! Best, Mark Lyons, GM

Dear Rachel, Thank you for sharing your feedback with us. Please accept our sincere apology for our service and accommodations that weren't up to your expectations or our high standards. Your comments will enable us to improve our guest experience. We appreciate you sharing your experience and hope for an opportunity to deliver a better stay in the future. Sincerely, Mark Lyons, GM

Dear Denene, It is fantastic to see that you had an enjoyable stay at our Embassy Suites. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon. Best, Alan Sims, GM

Dear Donnie, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Alan Sims, GM

Dear Erin, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Alan Sims, GM

Dear Victoria, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Alan Sims, GM

Dear Brandei, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Alan Sims, GM

Dear romy, Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Alan Sims, GM

Dear Marc, We are grateful for your feedback and glad to hear that you had a good stay overall. However, we apologize that you did not find our breakfast appealing and that your overall impression was not up to your expectations. Your honest feedback helps us improve and enhance the experiences of our future guests. We appreciate your time and hope to have another chance to host you in the future. Best, Alan Sims, GM

Dear clara, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear about your arrival experience. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Alan Sims, GM

Dear Rubi, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Alan Sims, GM

Dear Ethan, It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we can’t wait to welcome you again. Best, Alan Sims GM

Dear Michele, Thank you for choosing to stay with us. We appreciate you taking the time to review our hotel and we look forward to providing you with an even better experience next time you're in the area. Sincerely, Alan Sims, GM

Dear Phillip, Thank you for choosing our hotel and for taking the time to write a review. We are thrilled to learn that you had an enjoyable stay and that our location was convenient for your travel plans. It was our pleasure to host you, and we look forward to welcoming you back soon. Best, Alan Sims GM

Dear Travis, I'm sorry to hear that you had to wait for an extended period to access your corner suite and that you encountered pests during your stay. Please know that we take any issues of pests very seriously and I have taken note of your concerns. In addition, I apologize that your breakfast experiences were not up to our usual standards. We would love to have the opportunity to better serve you in the future, however, if you do decide to explore other properties within our brand, we have several wonderful hotels that may be more to your liking. Thank you for staying with us. Sincerely, Alan Sims GM

Dear Trishia, We appreciate your taking the time to share a review about your recent stay. We genuinely apologize for the experience you had, as it does not align with our high standards. We have carefully noted all your valuable comments. Your feedback is important to us as it enables us to monitor and enhance our total guest experience. We appreciate your patronage, and we sincerely hope to have the chance to regain your confidence in our commitment to delivering exceptional service and a comfortable stay. Sincerely, Alan Sims GM

Dear Chip, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Alan Sims, GM

Dear Deborah, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Sims, GM

Dear Jenny, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Alan Sims GM

Dear dona, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Alan Sims GM

Dear Jim, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize we let you down. Your feedback is important to us as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Alan Sims GM

Dear Jamie, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Alan Sims GM

Dear Christina, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Alan Sims, GM

Dear Musa, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests loved their experience. Thank you for staying with us. Best, Alan Sims GM

Dear Pam, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Alan Sims GM

Dear Lori, We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay, and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again, and we look forward to your next visit. Best, Alan Sims GM

Dear James, It is wonderful to hear that you enjoyed your stay and the level of service we provide as well as our location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Alan Sims GM

Dear Jacob, Thank you for taking the time to write. I'm happy that our service made for an enjoyable stay. A return visit is the best compliment! Best, Alan Sims GM

Dear nelson, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Sims GM

Dear Kelda, Thank you very much for taking the time to share your experience with us. I am thrilled to hear that our friendly and helpful team members made such a favorable impression and made a difference in your stay! I look forward to sharing your positive feedback and hope we can welcome you again soon. Best, Alan Sims GM

Dear Mark, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Alan Sims, GM

Dear Amber, Although there were some flaws, I'm pleased to hear that you had a great stay. Thank you for taking the time to share your positive feedback with us and other potential travelers. We hope to have the opportunity to provide you with an impeccable experience on your next visit. Best, Alan Sims GM

Dear Michael, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Alan Sims GM

Dear Aaron, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Alan Sims General Manager

Dear Pratap, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Alan Sims, GM

Dear Shannon, We are incredibly grateful you took the time to leave us a review! We love to hear that our guests are happy with their experience! On behalf of the entire team, thank you for your feedback; we hope to have the opportunity to host you again soon. Best, Alan Sims General Manager

Dear Maria, Our goal is to surpass our guests' expectations, so I apologize that we fell short during your recent visit. Thank you for taking the time to leave your feedback, and we hope to have the chance to make your next experience with us more enjoyable. Sincerely, Alan Sims General Manager

Dear Crystal, I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every Guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion. We hope to see you again. Sincerely, Alan Sims General Manager

Dear Kelcee,We appreciate your choice to stay with us. We aim to exceed guests' expectations, so we regret that your visit was satisfactory rather than exceptional. We hope for the opportunity to host you again in the future, where we will strive to provide you with a truly outstanding experience.Sincerely,Alan SimsGeneral Manager

Dear Karen,We take great pride knowing you love staying with us! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best,Alan SimsGeneral Manager

Dear Tammy,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again.Sincerely,Alam SimsGeneral Manager

Dear Blanca,Our staff is delighted when our guests are happy! We are thrilled to hear that you had a wonderful experience and enjoyed every aspect of your stay at Embassy Suites by Hilton Hot Springs. Thank you for sharing this kind review, and please feel free to come back and visit us anytime we can be of assistance.Best,Alan SimsGeneral Manager