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퀄리티 인 & 스위트 핫 스프링스-레이크 해밀턴 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 813개 이용 후기 중 179개" "
평점 8 - 좋아요. 813개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 813개 이용 후기 중 186개" "
평점 4 - 별로예요. 813개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 813개 이용 후기 중 103개" "

6.8/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

jonglyul

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
좋았음
2021년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 1월 5일
Jonglyul, we are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Quality Inn & Suites Hot Springs look forward to your next visit. Guest Relations

6/10 - 괜찮아요

Eui Suk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
주차장에 숙박객의 냉동 탑차가 밤새도록 시동을 걸고 있어서 시끄러워서 잠을 못이룸. 숙소측에서 다른곳에 주차를 유도하는 센스가 요구됨. 나머지는 미국의 일반적인 모텔 수준임.
2018년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2018년 6월 4일
Thank you for staying at our hotel. We were delighted to read that, overall, you had a pleasant stay with us. However, we would like to apologize for the noise you experienced. We work hard to provide a comfortable and enjoyable stay for our guests, and your comments help us pinpoint areas that need improvement. We hope these issues do not deter you from staying with us again. Guest Relations

4/10 - 별로예요

Mark

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So on first arrival this is not at all how the property was pictured. The entire property was trashed. On first check-in we went into our room and smelled like marijuana. We received a new room which was a nice gesture but only to be found in a room that was just a little better than the last. The cleanliness of the room was inadequate and the toilet was constantly leaking upon every flush. Easy check out. Never returning again.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 27일
Dear Mark, Thank you for your constructive feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered in the rooms assigned to you. We certainly understand the frustration you must have felt and appreciate your patience in these matters. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. We hope to welcome you back in the future.Guest Relations

6/10 - 괜찮아요

Charlie

출장 여행
Nice hotel but tv didn’t work and the room was clean and odor free
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 25일
Dear Charlie, Thank you for staying with us and for your candid review. Thank you for letting us know that, overall, you were pleased with our fresh accommodations. We have also noted your additional comments about the television in your room. We will share your remarks with our team to ensure a better stay for future guests. We appreciate your business and look forward to welcoming you back to our hotel.Guest Relations

6/10 - 괜찮아요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 25일
Dear Sheila, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay we want for every guest. We hope to have a future opportunity to restore your confidence in us.Guest Relations

6/10 - 괜찮아요

Timothy

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Booked a king with a pullout couch. Linen for pullout couch was full of holes
2024년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 20일
Dear Timothy, Thank you so much for your recent stay with us. We hope you enjoyed your overall stay. However, it was disappointing to read about the concern with the sofa bed in your room. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Guest Relations

2/10 - 너무 별로예요

Michael 님, Weston

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was not what I was expecting. It was a terrible facility that must have been a converted apartment complex with patch wholes, stainless kitchen sink in the bathroom, bathroom lights didn’t work, bed was hard. Guess I was expecting just a little more. Breakfast was good and David was nice.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 19일
Dear Michael, Thank you for sharing your review. We genuinely apologize for the maintenance issues you encountered with your room and that we did not meet your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. On the positive side, we appreciate you mentioning our delicious breakfast and that you liked the courteous service provided by one of our associates. We will be sure to pass on your compliments to David. It was an honor to host your visit, and we hope you will give us another chance in the future.Guest Relations

10/10 - 훌륭해요

Destiney

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super easy to book, we are from out of town and everything was great!
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 10일
Dear Destiney, Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton. It is wonderful to read that we exceeded your expectations and that you enjoyed your stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Guest Relations

10/10 - 훌륭해요

Lavonda L

2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 24일
Dear Lavonda L, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Quality Inn & Suites Hot Springs-Lake Hamilton; we hope to see you again soon. Guest Relations

8/10 - 좋아요

Thiyagavel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Thiyagavel, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Quality Inn & Suites Hot Springs-Lake Hamilton. Guest Relations

8/10 - 좋아요

Ashley

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was great for what we came for which is as to get away for the weekend
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 20일
Dear Ashley, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Quality Inn & Suites Hot Springs-Lake Hamilton.Guest Relations

4/10 - 별로예요

Scoot

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty bed spread, stain on mattress.
2024년 2월에 2박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 16일
Dear Scoot, Thank you for being our guest and for the feedback. We were disappointed to read about the cleanliness issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Feedback such as yours allows us to continually monitor and improve our guest experience. We understand your frustration and are grateful for your patience. The next time you are in the area, we hope you will give us another opportunity to serve you better. Guest Relations

6/10 - 괜찮아요

Steve

출장 여행
별로예요: 청결 상태
Could have been better, but not bad. You get what you pay for.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 13일
Dear Steve, We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Guest Relations

8/10 - 좋아요

Jerryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price...
2024년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 4일
Dear Jerryl,Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton and sharing your experience. We are delighted to read you loved our affordable rates. Thank you again for all of your great feedback. We look forward to your next stay! Guest Relations

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 2월 2일
Dear Philip, Thank you for rating your pleasant experience at Quality Inn & Suites Hot Springs-Lake Hamilton. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.Guest Relations

4/10 - 별로예요

Lisa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Non amoking room reeked of cigarettes. The front desk sprayed the room but it didnt help. I left in the morning all stuffed up and a headache.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 21일
Dear Lisa, Thank you for your recent visit and also for your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. Guest Relations

6/10 - 괜찮아요

Rifka

2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 13일
Dear Rifka, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Guest Relations

10/10 - 훌륭해요

Chad 님, Woodville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 23일
Dear Chad, Thanks for the outstanding rating! We are delighted your time at Quality Inn & Suites Hot Springs-Lake Hamilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Guest Relations

8/10 - 좋아요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 21일
Dear Denise, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Quality Inn & Suites Hot Springs-Lake Hamilton. We look forward to welcoming you back on your next visit.Guest Relations

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 16일
Dear Larry, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Quality Inn & Suites Hot Springs-Lake Hamilton.Guest Relations

8/10 - 좋아요

Curry

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Dear Curry, We are glad you enjoyed your time at Quality Inn & Suites Hot Springs-Lake Hamilton. Thank you for your nice rating, and we look forward to your next visit.Guest Relations

10/10 - 훌륭해요

Jody

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Relations 님, 2024년 2월 8일
Dear Jody, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Quality Inn & Suites Hot Springs-Lake Hamilton. We hope to have the pleasure of doing so again on your next visit to the area.Guest Relations

10/10 - 훌륭해요

Lakeesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 7일
Dear Lakeesha, Thanks for the outstanding rating! We are delighted your time at Quality Inn & Suites Hot Springs-Lake Hamilton was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Guest Relations

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 5일
Dear Denise, Thank you for staying at the Quality Inn & Suites Hot Springs-Lake Hamilton and for your excellent rating! We love receiving feedback like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate your business and look forward to seeing you again soon!Guest Relations

2/10 - 너무 별로예요

Lon

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a nightmare checking in about 45 minute
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 29일
Dear Lon, Thank you for your review regarding your recent stay with us. We regret to learn about the challenges you experienced during the check-in process, and we sincerely apologize for the inconvenience caused. Our associates are committed to providing a seamless and efficient experience for our guests, and we appreciate you bringing this matter to our attention. In order to enhance our service, we will review and address the issues you highlighted in your feedback. We value your insights, and we assure you that your concerns will be shared with the relevant teams to implement necessary improvements. We understand the importance of a smooth check-in, and we are dedicated to making the necessary adjustments to ensure a more streamlined experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with an improved stay.Guest Relations

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 29일
Dear Jose, We are happy you chose Quality Inn & Suites Hot Springs-Lake Hamilton for your recent visit to CITY. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Guest Relations

2/10 - 너무 별로예요

Ashley

2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 17일
Dear Ashley, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Guest Relations

2/10 - 너무 별로예요

Jeremy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a Motel, not a Hotel. Any quality inn I've ever stayed at was an actual motel. Girl at the front dest appeared to be sleeping behind a door. Had to ring a bell and then she seemed annoyed by it. Wesite said if offered hot breakfast. Again, when i asked about that she said it was juice and prepackaged muffins. Tub was dirty and cracked. When i walked in the room the "peep" hole had a waded up tissue stuffed in it and the door wouldnt lock completely. Whoever took the pictures did a fine job at making it look much nicer than it really was. Also, the beds are harder than a rock. I would never stay here ever again. Hope this helps others looking to not waste money!
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 26일
Dear Jeremy, Thank you for taking the time to share your review. We are incredibly sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals, and we are grateful for your patience. Guest Relations

6/10 - 괜찮아요

SeQoya

2023년 11월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 14일
Dear SeQoya, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Guest Relations

6/10 - 괜찮아요

Lisa 님, Vivianl

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The ice machine was broken & required going to property next door for ice. However, desk attendee was willing to go get the ice for us, due to inconvenience.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 3일
Dear Lisa, Thank you for being our guest and sharing your feedback. We hope your overall stay was pleasant, except for the maintenance issue you encountered with the ice machine. However, we are glad our associates were there to help. We apologize for the inconvenience and hope to welcome you again for a future visit. Guest Relations

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 28일
Dear Alex,On behalf of our team at Quality Inn & Suites Hot Springs-Lake Hamilton, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Lake Hamilton.Guest Relations

8/10 - 좋아요

Monica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Hotel was in a good area - plenty to do close by, but not stupid busy. Clean rooms, lobby and I felt safe staying there. No frills - but who needs them? I would stay here again
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 25일
Dear Monica, Thank you for staying with us at Quality Inn & Suites Hot Springs-Lake Hamilton. We are glad our location worked well for you and that you loved our clean guest rooms and beautiful lobby area. It was a pleasure serving you, and we are excited about your next visit. Guest Relations

4/10 - 별로예요

Gregory

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed hard bathtub probable no ice nothing in vending machines smell like smoke
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 25일
Dear Gregory, Thank you for being specific in your evaluation of our hotel. We apologize for not meeting your expectations and for your disappointment with the lack of amenities. We value your remarks and will share them with our team as we always look for ways to improve. We are also sorry you were not completely satisfied with our beds. Please know our front desk is always available and happy to make you as comfortable as possible. We hope you will give us an opportunity to show you the hospitality you deserve the next time you are in the area. Guest Relations

10/10 - 훌륭해요

Sharla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property could use a little update outside,the room itself was clean and nice. The staff was really friendly and helpfull.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 15일
Dear Sharla, Thank you for choosing Quality Inn & Suites Hot Springs-Lake Hamilton and for your excellent rating. We are thrilled to learn that you thoroughly enjoyed our spotless accommodations in addition to devoted associates. We appreciate your suggestions as we always strive to improve our guest experience. It was a pleasure hosting you, and we look forward to your next visit.Guest Relations

8/10 - 좋아요

Melody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We reserved a smoking room with two queen beds for two adults and two teens for two nights. There were some issues but the staff resolved most of these very quickly. There was no ashtray, there was only one mini bottle of shampoo and conditioner for all of us to share, and only 3 towels. We usually bring our own toiletries from home and forgot this time. Staff was quick to assist us! There was not a glass tray in the microwave. We tried to heat coffee without the tray but it made a sizzling sound so we shut it off quickly. This did not get resolved before we left. The ice machine was broken when we arrived, we were directed to get ice at the motel next door. This kind of thing happens sometimes, not a big deal to us. Fresh hot coffee was available in the lobby at all times. Really good coffee too, I might add. The free continental breakfast had more options than I expected for such a low room price. The room had hotter water than most motels, which was great, no semi-warm showers. The staff was always friendly and professional and helpful.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 11일
Dear Melody, Thank you for evaluating your stay and sharing your thoughts. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction but wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these concerns. We appreciate your patience and candid feedback. On a positive note, we are happy to learn that you liked our complimentary breakfast and devoted associates. We hope to have the opportunity to make your next stay with us outstanding in every respect.Guest Relations

10/10 - 훌륭해요

Shirley

2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 28일
Dear Shirley,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Quality Inn & Suites Hot Springs-Lake Hamilton. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Guest Relations

8/10 - 좋아요

Charlotte

2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 8일
Dear Charlotte, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Quality Inn & Suites Hot Springs-Lake Hamilton your home away from home whenever your travels bring you to our area.Guest Relations

8/10 - 좋아요

Phyllis

2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 11일
Dear Phyllis, We are glad you enjoyed your time at Quality Inn & Suites Hot Springs-Lake Hamilton. Thank you for your nice rating, and we look forward to your next visit.Guest Relations

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast and overall good
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 5일
Dear Anna, Thank you for the fantastic rating of your stay at Quality Inn & Suites Hot Springs-Lake Hamilton. We are delighted that you enjoyed our accommodations. We look forward to seeing you again whenever your travels bring you this way. Guest Relations

2/10 - 너무 별로예요

Jon

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
quite but very run down needs complete remodeling
2023년 8월에 7박 숙박함
답변 제공: GENERAL MANAGER 님, 2023년 9월 3일
Dear Jon, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high standards, not only in service but also in keeping with the overall look and feel of our hotel. Improvements to various areas are scheduled on a rotating basis, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will consider us again the next time you are in the area.Guest Relations

2/10 - 너무 별로예요

Jeanna 님, St. George

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures of this hotel is a lie. It is not just misleading. It is a lie. There is not one thing other than the new wood floors in the rooms that are the same as the pictures, do not work here it is horrendous. I will have a hard time trusting in Expedia after this experience.
답변 제공: Guest Relations 님, 2023년 9월 4일
Dear Jeanna, Thank you for your evaluation. We are sorry for the disappointment you had with the room allocated to you. Although we strive to be informative of our offerings, we are sorry we fell short. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing your concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience.Guest Relations

8/10 - 좋아요

Adam

가족 여행
좋아요: 직원 및 서비스
Appears updated but the comforters were torn and the bathroom appeared dirty behind the door. The floors were nice with new flooring and wall paint.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear Adam, Thank you for your feedback on Quality Inn & Suites Hot Springs. We appreciate your recognition of the new flooring and wall paint. Having said that we apologize for the inconvenience you experienced due to the comforters and the cleanliness issue in the bathroom. Our housekeeping team will be immediately informed to address these concerns and ensure a more pleasant stay for our future guests. Your input is invaluable to us, and we will use it to continuously improve and provide a better experience for all our guests. We hope you'll give us another chance to exceed your expectations in the future.Guest Relations

6/10 - 괜찮아요

Valerie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear Valerie, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Guest Relations

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I used Expedia to book the room at the last minute. In fact it was around 11:20pm. Checked in shortly there after and was pleased with the staff as well a the cleanliness of the room and property. Within walking distance from everything one would need. Thank you.
2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear Kenneth, Thank you for choosing Quality Inn & Suites Hot Springs! We're delighted to hear that your late check-in went smoothly, and our staff left a positive impression on you with their service. Maintaining a clean and welcoming environment is always a priority for us, and we're glad you noticed. Being situated within walking distance of various amenities is indeed a plus. Your satisfaction is our ultimate goal, and we look forward to hosting you again in the future. Thank you for your kind words and for choosing to stay with us!Guest Relations

2/10 - 너무 별로예요

Veronica

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell like cigarettes, covers had cigarettes holes in it, was a crack under door so bugs was coming in. Shower didn’t have enough water pressure.
2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear Veronica, We sincerely apologize for the inconvenience you experienced during your recent stay. We take guest feedback seriously and will immediately address the issues you mentioned. Our team will ensure a thorough inspection of the room for cleanliness and maintenance issues. Additionally, we will investigate the water pressure problem in the shower and rectify it promptly. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more pleasant stay in the future. Guest Relations

8/10 - 좋아요

RODNEY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear Rodney, Thank you for sharing the nice rating about your experience at Quality Inn & Suites Hot Springs. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Guest Relations

4/10 - 별로예요

Sandi

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
For a place to just lay our heads it was fine but the rooms weren’t super clean and definitely need a few upgrades. The pool was in sad shape. Peeling paint and no shade. There’s also flood lights for the parking lot that shone right into our room. Huge potholes in the parking lot need repaired as I thought they would flatten a tire.
2023년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 31일
Dear Sandi, Thank you for taking the time to review your recent stay. Please accept our apologies for the cleanliness issues you encountered while here and that you felt our property needed updating. We have taken note of your comments and have shared them appropriately as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.Guest Relations

6/10 - 괜찮아요

Brian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Checking in was good. When we got into our room we noticed room was clean and had towels. But nothing else, no soap or ice bucket. Counter was clean of everything. Was able to get some soap from front desk but no ice bucket. Which was good since icemaker wasn’t working. Told to go to hotel next door get ice in a bag front desk provided. We’ve stayed here before without problems.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 18일
Dear Brian, We appreciate you choosing to stay with us again! However, we regret if your stay was less than ideal. Please accept our apologies for the lack of certain in-room amenities and the difficulty this has caused. We're working on the concerns you noted, and we're confident you will notice a difference on your next visit. Thank you for bringing this to our notice, and we hope you will give us another chance to provide you with a better stay.Guest Relations

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great checkin, we stay here in bike trip 3-4 times a year.
2023년 7월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 7월 14일
Dear Brian, Thank you for staying with us again and for sharing your wonderful comments online. We are delighted to read that we have become your preferred hotel in our area. We appreciate your business and We look forward to your next stay at Quality Inn & Suites Hot Springs.Guest Relations

8/10 - 좋아요

John T

2023년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 2일
Dear John, We appreciate your gracious rating about your stay at Quality Inn & Suites Hot Springs. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Guest Relations