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수퍼 8 바이 윈덤 맬번 여행 후기

2 out of 5
수퍼 8 바이 윈덤 맬번
3445 Oliver Lancaster Blvd, Malvern, AR

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 522개 이용 후기 중 172개" "
평점 8 - 좋아요. 522개 이용 후기 중 174개" "
평점 6 - 괜찮아요. 522개 이용 후기 중 76개" "
평점 4 - 별로예요. 522개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 522개 이용 후기 중 56개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the atmosphere
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Lisa,Thank you for your fantastic feedback. We're thrilled to hear that you enjoyed the atmosphere during your stay! Creating a welcoming and comfortable environment for our guests is important to us, and we're delighted that you felt that way. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Alex

2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Alex,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Larry,It was great to have you staying with us at Super 8 by Wyndham Malvern and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 - 괜찮아요

Jeannette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room didn't get cleaned the first night and i had to go to font desk and get some towels for the next morning and the next night only got one towel and there was 2 of us.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Jeannette,We're sincerely sorry to hear about the lapse in housekeeping service during your stay. Providing a clean and comfortable environment is our priority, and we apologize for the inconvenience you experienced. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to make it up to you during your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very nice this was a really good deal for a hotel
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 28일
Thank you so very much for you outstanding review. We try very hard to make each guest's experience a great one. We look forward to seeing you again soon.

6/10 - 괜찮아요

Deborah

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is really old and needed to be remodeled about 15 years ago. The rooms are acceptable but not very clean. Front desk lady was very nice. If I was traveling with my family I would not recommend it.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Deborah,Thank you for your honest feedback about your recent stay. We're sorry to hear that our property did not meet your expectations in terms of cleanliness and upkeep. Your comments are valuable to us, and we will use them to address any areas that need improvement. We're glad to hear that the front desk staff provided friendly service, but we understand that cleanliness is paramount, especially when traveling with family. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, Hotel Manager

10/10 - 훌륭해요

Wendy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is very nice. Very pleased at the cleanliness and price
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Wendy,Thank you for your fantastic feedback. We're delighted to hear that you had a positive experience with our staff and found the cleanliness and price of our accommodations satisfactory! Providing excellent service and value for our guests are top priorities for us. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello jerry,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value clean and comfortable . Breakfast was just fine no fancy eggs or waffles but everything else. Breakfast burritos in their frig no dining options walking distance
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Michelle,Thank you for your great feedback. We're delighted to hear that you found great value in our accommodations, and we appreciate your positive comments about the cleanliness and comfort. It's wonderful to know that the breakfast met your expectations, even without fancy eggs or waffles. We'll take note of your feedback regarding dining options and explore ways to enhance the overall experience. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Matthew

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very run down. It's a motel. Not a hotel. Very very low end quality. Staff were great though.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Matthew,Thank you for your great feedback. We're sorry to hear that our property did not meet your expectations in terms of quality. We appreciate your kind words about our staff and will ensure your feedback is taken into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Chris,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very comfortable atmosphere. I ended up staying three nights. The beds are comfortable and up-to-date. Modern decor. Has a great continental breakfast. The staff is friendly from housekeeping all the way to the front desk. I highly recommend this as a place to stay.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Stephanie,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - 좋아요

Jim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was nice - not exceptional, but nice. There was one issue, we were very close to the front lobby and with many people coming and going it was a little noisy until about midnight. So I gave them an overall good rating instead of excellent. But it was good.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Jim,Thank you for your great feedback. We're glad to hear that overall you found your room nice. We apologize for the noise and inconvenience near the front lobby, and we appreciate your understanding. Your input is valuable, and we'll strive to address any noise concerns for a more comfortable experience in the future. We hope to have the opportunity to welcome you back and provide an excellent stay on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Stephanie,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - 좋아요

Timmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Timmy,We are pleased to hear you found our hotel to be quiet. Our team strives to provide a peaceful environment for all guests to enjoy their stay. Thank you for sharing your feedback with us.

8/10 - 좋아요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great value and nice place for a good night's sleep.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Bob,We are delighted to hear that you found our hotel to be a good value and that you had a comfortable night's rest during your stay. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very unprofessional.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in was easy and the staff is very friendly. The room was very clean and it was just a good experience.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Lynn,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that our friendly staff and clean rooms made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Jeff

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 24일
Dear Jeff,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great price, clean room, wonderful desk staff
Very inexpensive overnight stay while traveling. I didn’t use much except for the bed but everything was clean, comfortable, and the night clerk was very nice. I was traveling alone with my daughter and I felt safe. Would recommend for anyone passing through looking for a simple overnight stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Kathleen,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 - 훌륭해요

Brenda

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 13일
Dear Brenda,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Thiruppriya 님, North Richland hills

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 19일
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 4-star rating. Your rating is very much encouraging and motivating for our hotel & staff. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

8/10 - 좋아요

Shirley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 14일
Dear Shirley,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Jerry Don

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
All in all, a good stay.
We asked for an early check in and late check out and the staff was very accommodating. The room was clean. I was disappointed that there was only 1 Kleenex in the box and, though there was shampoo, there was no conditioner. The door frame was in need of repair. It was apparent that the door had been forced open at one point. That was unsettling so whenever I heard a noise outside I jumped. We would stay at this hotel again.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 13일
Dear Jerry Don,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Family

좋아요: 직원 및 서비스
It was a pleasant stay
2023년 10월에 10박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 6일
Dear Family,Thank you for your great feedback! We're thrilled to hear that you had a pleasant stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

8/10 - 좋아요

Terry

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Dear Terry,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 - 좋아요

Savanna

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 28일
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 - 좋아요

Javier

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Javier,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

8/10 - 좋아요

Joshua

2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
Dear Joshua,We are delighted that you decided to stay with us at Super 8 by Wyndham Malvern during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 - 좋아요

Noe

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Noe,Thank you for taking the time to share your review with us. We appreciate your feedback and are glad to hear that your overall experience was positive. Your comments will be shared with our team to continue improving our services. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 7일
Dear David,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

J

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go elsewhere.
This is a really run-down hotel, and it has the look of a half-finished/thought project, with new linoleum (?) floors, but missing fixtures, severe rust on everything metal, pink slime in the shower (the kind that takes weeks to form). Smoke from another room seeped into ours through the bathroom. There weren’t enough washcloths (2 for 5 ppl), so we asked for more; we got 2 more and were told the hotel didn’t have more washcloths. We stayed in a nice Super8 down the road about 500 miles, so it’s not the chain, but the owner. He charges a ridiculous amount for rooms (about $125 total for ours), but doesn’t seem to invest much into the hotel. His wife showed up, while we were leaving, in a Tesla (expensive car) with a few boxes of mangoes (expensive fruit); if he owned an apartment building, he would be considered a slumlord.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 28일
Dear J,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 - 좋아요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was good
The rooms were comfortable and clean. Service was great. The grounds around the pool were a sad bunch of dead palms and roses. Limited continental breakfast was “limited”.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 12일
Hi Donald,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small and that you the pool area was not that tidy. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable & clean
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 4일
Dear Brittany,Thank you for staying with us at Super 8 by Wyndham Malvern and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 - 훌륭해요

Jared

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, extremely quiet. And staff was very friendly. Just would have liked to know about the 50$ security deposit. And they stiff haven't refunded it back to me yet
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 31일
Dear Jared,Thank you for your stay. We're pleased to hear that you appreciated our hotel's cleanliness, quiet atmosphere, and friendly staff. We apologize for any inconvenience regarding the security deposit. We have passed them on to our management for further verification. Sorry for any inconvenience. Hope you will visit again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude clerk in office, no hot water, and 2 charges on my credit car for the room. Still fighting that
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 18일
Dear Guest,We apologize for the inconveniences you faced during your stay. The behavior of our staff, hot water issues, and the double billing are not reflective of our standards. We're addressing these matters urgently and appreciate your patience. Your feedback is important, and we hope for the chance to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Randal Keith

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Eh.
Staff is polite, room smelled musty. Everything seemed a little damp.
2023년 8월에 1박 숙박함
답변 제공: General Manager 님, 2023년 8월 8일
Dear Randal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 - 별로예요

Gerald

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Says pet friendly. In fine print 15$ night dogs, service animals free. 50$ deposit. Didnt see that till I had driven all day tired. Posted says refund in 3-5 days.????? No real place to walk dog. No poop bags. The staff was professional, there was no hospitality in their money grabbing faces.
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 4일
Dear Gerald,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 - 괜찮아요

Kristin

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not what promised
The room smelled like Marijuana when we walked in...which is a smell that never went away. There was no ice bucket. The hair dryer plug in was busted. The lever on the toilet was broken. And there was a very long hair in the shower.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Kristin, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 23일
Dear Melissa,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 - 너무 별로예요

Jacob

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it
The staff at the hotel was extremely rude and unaccommodating. This hotel itself was not tidy enough to force a $50 deposit or insist on a credit card deposit when the booking was made through Hotels.com who had my credit card information on file. I was extremely offended and will never use this hotel again for a short or long stay.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Jacob, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

Rebecca

가족 여행
An older property for sure, decently kept up.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 19일
Hello Rebecca,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Stephanie

2023년 7월에 3박 숙박함
답변 제공: General Manager 님, 2023년 8월 5일
Dear Stephanie,Thank you for staying with us at Super 8 by Wyndham Malvern and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 - 훌륭해요

Jon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great room
2023년 5월에 7박 숙박함
답변 제공: General Manager 님, 2023년 7월 12일
Dear Jon,It was great to have you staying with us at Super 8 by Wyndham Malvern and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 - 너무 별로예요

Terri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 8일
Dear Terri,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 - 좋아요

Spencer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 7일
Hello Spencer,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 - 별로예요

Donna

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Bad experience with a Wyndham property!
When we checked into our room, the floor was wet with water. We had to mop it up with towels! We had to run the hot water for 15 minutes to ever get any. In my opinion that room should never be rented to anyone! It was room 124 in the hallway!
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Donna,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 27일
Hello Casey,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and well kept.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hi James,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 - 괜찮아요

Susan

연인과의 여행
The bathroom area seemed clean, but the entry door to the room was filthy and so that made me question the rest of the cleanliness. Very basic lodgings, but cheap and the bed was not horrible.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 22일
Hello Susan, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.