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코트야드 호텔@1 보르네오 여행 후기

3 out of 5
코트야드 호텔@1 보르네오
1 Borneo Hypermall, Jalan UMS, Kota Kinabalu, Sabah

이용 후기

6.2
평점 10 - 훌륭해요. 153개 이용 후기 중 16개" "
평점 8 - 좋아요. 153개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 153개 이용 후기 중 47개" "
평점 4 - 별로예요. 153개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 153개 이용 후기 중 19개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

SEOKKYUN

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
초
2019년 12월에 1박 숙박함
답변 제공: Mrs Sonia 님, 2020년 2월 5일
. Dear Traveler. Thank you for your review and for choosing our hotel. I’m looking forward to having you again as a guest in our hotel.

6/10 - 괜찮아요

hong seok

별로예요: 청결 상태, 숙박 시설 상태 및 시설
청결하지 못했던 호텔로 기억에 남을 것 같습니다.
전체적으로 청결면에서 상태가 조금 떨어집니다. 다시 가고 싶지는 않네요.
2019년 11월에 1박 숙박함
답변 제공: Audrey 님, 2020년 1월 7일
Dear Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future. Best Regards, Reservation

6/10 - 괜찮아요

Awang Sariff Bin

좋아요: 청결 상태
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Muhamad Azhari

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
2022년 5월에 2박 숙박함

8/10 - 좋아요

NORDAWATI

2022년 3월에 1박 숙박함

6/10 - 괜찮아요

Eddy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Mrs Sonia - Asst Room Division Mgr 님, 2019년 8월 26일
Dear Eddy, Thank you for rating Courtyard Hotel.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near shopping mall
2019년 6월에 2박 숙박함
답변 제공: Mrs Sonia.N - Asst Room Division Manager 님, 2019년 7월 3일
Dear Valuable Guest, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its cafe has good view
2019년 6월에 3박 숙박함
답변 제공: Mrs Sonia.N - Asst Room Division Manager 님, 2019년 6월 14일
Dear Valuable Guest, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo ,Kota Kinabalu. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
NICE PLACE TO STAY
2019년 4월에 2박 숙박함
답변 제공: Ms Sonia (Asst Room Division Manager) 님, 2019년 5월 7일
Dear Valueable Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
2019년 4월에 1박 숙박함
답변 제공: Ms Sonia (Asst Room Division Manager) 님, 2019년 5월 5일
Dear Valueable Guest, Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 4월에 2박 숙박함
답변 제공: Ms Sonia.N - Asst Room Division Manager 님, 2019년 5월 13일
Thank you for taking the time to review your stay with us.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
helpful n friendly staff
2019년 4월에 4박 숙박함
답변 제공: Ms Sonia.N (Asst Room Division Manager) 님, 2019년 4월 28일
Dear Happy Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 객실의 편안함
aircond tak sejuk,was ask to wait,after 3 hours,not cold,claim dah servis,tapi tak buka pun check,wait until 12am still same,ended asking for fan..seriously..stay hotel guna kipas? they have to servis or upgraded the aircond
2019년 4월에 1박 숙박함
답변 제공: Mrs Sonia.N (Asst Room Division Manager) 님, 2019년 5월 26일
Dear Valueable Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Gloomy Room
The room very small. Like very difficult to breath. Craked on the wall and floor. We rented a water boiler for RM6. Overall, we don't like the stay.
2019년 4월에 1박 숙박함
답변 제공: Ms Sonia.N (Asst Room Division Manager) 님, 2019년 4월 21일
Dear Valuable Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel restaurant not very tasty.
2019년 4월에 1박 숙박함
답변 제공: Ms Sonia.N (Asst Room Division Manager) 님, 2019년 4월 21일
Dear Guest, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 - 별로예요

실제 이용하신 고객

2019년 3월에 3박 숙박함
답변 제공: Ms Sonia.N (Asst Room Division Manager) 님, 2019년 5월 3일
Dear Valueable Guest, Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 - 좋아요

abdul

연인과의 여행, 출장 여행
좋아요: 청결 상태
channel tv so bad
2019년 3월에 2박 숙박함
답변 제공: Ms Sonia.N (Assy Room Division Manager) 님, 2019년 4월 21일
Dear Abdul, We sincerely apologized for the inconvenience that you have experienced. Currently all the TV channel under the maintenance & our side already highlight this issue to solve immediately. Looking forward to seeing you again soon.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Averagely good.
2019년 3월에 4박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 4월 3일
Dear Valueable Guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 - 좋아요

Dr.Arif 님, Putrajaya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For one night say? Good Parking? Included but ridiculously expensive
2019년 3월에 1박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 4월 30일
Dear Dr Arif, Thank you for your review and for choosing our hotel.For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day. For info, this parking based on the First Come First Serve.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 3월에 1박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 4월 3일
Dear Valueable Guests, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 2월에 2박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 3월 23일
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 - 좋아요

Annis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2019년 3월 2일
Dear Annis, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 - 별로예요

Rolando

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 1박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 3월 25일
Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 - 괜찮아요

HOCK LEONG

좋아요: 직원 및 서비스
Moderate.
The hotel is bit old and furnitures too. The power supply switches need to improve some are not working. However it is a moderate conditions, summaries to say it is a bit out of town area.
2019년 2월에 2박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2019년 2월 13일
Dear Hock Leong, Thank you for taking the time to review your stay with us. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

4/10 - 별로예요

Hooi Bean

2019년 2월에 2박 숙박함
답변 제공: Sonia.N - Asst Room Division Manager 님, 2019년 3월 25일
Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

6/10 - 괜찮아요

Hossin

Food.Service
The room.service food is not up to standard..the french fries was oily n seems.they used recycle oil..
2019년 2월에 1박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2019년 2월 13일
Dear Hossin, Thank you for your stay at Courtyard Hotel 1Borneo, Kota Kinabalu. I am sorry that we did not meet your expectations on this occasion. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly and implement training where required & hope we have an opportunity to welcome you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel view... room glass need to be cleaned.... so that we can see clearly the view of hotel surrounding
2018년 12월에 1박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2019년 1월 7일
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 - 괜찮아요

Shamsuddin

좋아요: 청결 상태, 직원 및 서비스
Things to improve
Wi-Fi stated on the promotion but at hotel still under upgrading service. Need to pay parking instead of free parking for hotel guest. The main door so tied to open and the shower door will disturb the opening and closing of the door during shower.
2018년 11월에 1박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2018년 12월 6일
Thank you for taking the time to review your stay with us. WIFI only available at Lobby and Elusion Cafe only & updated we are on the process of installing WIFI at all rooms. For parking we do provide parking space with affordable charges that are Parking at hotel Entrance: RM 15.00/Per Entry & Parking at 3rd Floor: RM 10.00/ Per day.Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wifiはロビーでのみ可
2018년 11월에 1박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2018년 11월 30일
Dear Guest, We sincerely apologized for the inconvenience that you have experienced. Updated, we are on the process of installing WIFI at all rooms & with this will facilitate the phone line on each room. Looking forward to seeing you again soon.

8/10 - 좋아요

Shivanesh 님, Bagan Datuk

좋아요: 직원 및 서비스, 객실의 편안함
Close to university and shopping mall, made it easier to finish up my stuff
2018년 11월에 3박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2018년 11월 28일
Dear Shivanesh, It was a pleasure to have you as a guest at Courtyard Hotel 1Borneo, Kota Kinabalu. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon.

8/10 - 좋아요

Chong

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best value for what you pay
best value for what you pay, need proper pest control inside room as small ants was noticed on table and wall. still room to improve.
2018년 10월에 2박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2018년 11월 16일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 - 훌륭해요

ahliayamin 님, Bangi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay and the staff also very welcoming
2018년 10월에 1박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2018년 10월 30일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 - 좋아요

Chong

좋아요: 직원 및 서비스, 객실의 편안함
room to improve, can improve to be better hotel
-room light too limited, this make housekeeping staff not able to spot dust and web on floor n wall. -notice there is ants on the table making way along to wall too, its time to do some pest control. -local breakfast not bad, kitchen staff need to always stay alert and top up food when food is running low. -ventilation fan in toilet malfunction, housekeeping and maintenance staff should always check and report room condition. -no room wifi and LAN port not working too. room to improve, can improve to be better hotel with better management to manage operation staff.
2018년 10월에 3박 숙박함
답변 제공: Sonia.N-Assistant Room Division Manager 님, 2018년 10월 30일
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

10/10 - 훌륭해요

ZAMRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
Ok
2018년 10월에 3박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2018년 10월 16일
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 - 별로예요

Mona

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is quite old and although the bedroom is clean, the bed and pillow were not comfortable and there is no WiFi in the room. Breakfast was good. Location is far from city centre- 20min with taxi. Not walking distance.
2018년 8월에 1박 숙박함
답변 제공: Sonia.N - Assistant Room Division Manager 님, 2018년 10월 16일
We sincerely apologized for the inconvenience that you have experienced. Updated, we are on the process of installing WIFI at all rooms. Looking forward to seeing you again soon.

10/10 - 훌륭해요

Mohammad Ammar Hakim

Nice stay
At first my TV wasnt functioning well, and i was unable to lock my door. Called the receptionist and they upgraded me to a better, bigger room. I would suggest to check everything first before settlingg in.
2018년 8월에 3박 숙박함
답변 제공: Ms Sonia.N – Assistant Room Division Manager 님, 2018년 10월 16일
We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

8/10 - 좋아요

Ji 님, Guam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very close to a convenience store and thr 1Borneo mall so it was easy to find places to shop. The hotel restaurant has a beautiful view of the mountains at sunrise and sunset.
2018년 7월에 4박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2018년 8월 30일
Dear Guest, Thank you for your wonderful feedback. Wish to accept you again in the future.

8/10 - 좋아요

KEIJI

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 2박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2019년 3월 26일
Dear Keiji, Thank you for giving us a perfect rating.Do checkout our Facebook pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 - 좋아요

futureng85 님, Kota Bharu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel yang bagus dan staf hoyang sentiasa membantu
Hotel dan semuanya terbaik. Lokasi pun mudah untuk diakses. Pemandangan malam ketika bersahur sungguh mengasyikkan.
2018년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel attach to shopping mall
Nice staffs, peaceful & quiet night, good food, beautuful sceneries.
2018년 4월에 3박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2018년 5월 24일
Thank you for your wonderful review from Courtyard Hotel staff and Management, Really appreciated your comment & were welcoming you for your future stay.

2/10 - 너무 별로예요

Joe 님, Kuala Lumpur

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pengalaman penginapan yang menghampakan!!!
Bilik kami tiada internet seperti yang dinyatakan sebelum ini, pakaian kami (tertinggal di almari sebelum keluar) dicuri oleh cleaner tapi mereka tidak mengaku (setelah melihat CCTV), breakfast OK, bilik kami mengalami electric trip di tengah malam dan pihak hotel lambat bertindak untuk memindahkan kami - sungguh menghampakan!
2018년 3월에 2박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2019년 3월 24일
Dear Joe, We understand your frustration and sincerely apologize for any inconvenience we have caused you. Your comments have been brought to the attention of the departments concerned to investigate more thoroughly. Hope we have an opportunity to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

Norani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Sonia.N - Reservation Executive 님, 2019년 3월 24일
Dear Noraini, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 - 좋아요

jeffry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
room too small for 230
ok

6/10 - 괜찮아요

NUR SYUHADA

my stay was not good nor good.. the hotel was ok.. the parking should be improve.. the hotel charge you rm10 for parking in front of the hotel. The Parking should be free especially dedicated parling for the hotel.
2017년 12월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was nothing compare to the picture .. Quite disappointed with the hotels condition
2017년 12월에 1박 숙박함
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, On behalf of Courtyard Hotel 1Borneo, Thank you for choosing and stay with us for your accommodation at Kota kinabalu & we sincerely apologise for the unfavourable experience. We always strive to provide the best service to our guest. Well improve more &wish to accept you again in the future with more upgrading facility and service.

8/10 - 좋아요

MR R 님, Sandakan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Staff is friendly, breakfast is good and the place is very strategic.
2017년 11월에 1박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2017년 12월 12일
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, Thank you for choosing Courtyard Hotel 1 Borneo for your recent stay in Kota Kinabalu! We Love to hear your feedback and use it to review and improve our services! Come back soon and looking forward to welcome you again soon.

8/10 - 좋아요

Lan 님, penang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
right inside the shopping mall,good shopping place
Easily shopping place, Good housekeeping. Overall satisfied
2017년 11월에 4박 숙박함
답변 제공: Sonia.N - Reservation Executive 님, 2017년 12월 12일
Greeting from Courtyard Hotel 1 Borneo…. Dear Lan, Thank you for choosing Courtyard Hotel 1 Borneo for your recent stay in Kota Kinabalu! We Love to hear your feedback and use it to review and improve our services! Come back soon and looking forward to welcome you again soon. Thank you and best regards

10/10 - 훌륭해요

Noor Maizuwati

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No recommended
2017년 11월에 1박 숙박함
Greeting from Courtyard Hotel 1 Borneo…. Dear Guest, On behalf of Courtyard Hotel 1Borneo, Thank you for choosing and stay with us for your accommodation at Kota kinabalu & we sincerely apologise for the unfavourable experience. We always strive to provide the best service to our guest. Well improve more &wish to accept you again in the future with more upgrading facility and service.