테라스/파티오

홈2 스위트 바이 힐튼 아이다호 폴스 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 아이다호 폴스
1160 Whitewater Drive, Idaho Falls, ID

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1001개 이용 후기 중 767개" "
평점 8 - 좋아요. 1001개 이용 후기 중 159개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 44개" "
평점 4 - 별로예요. 1001개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 16개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

song

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 30일
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 - 훌륭해요

SEUNGCHUL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
옐로우스톤을 향하던 중에 들렀는데 시설이 최근 것이라 그런지 넓고 깨끗했습니다. 방음도 좋았어요. 방에는 스토브는 없었지만 싱크대와 식기세척기, 전자레인지가 있어 사갔던 식사를 하는데 좋았습니다. (식기세척기가 있어서인지 주방세제와 스펀지는 없었습니다.) 이동식 넓은 테이블도 있어서 5인가족 식사하기도 좋았습니다.
2020년 8월에 1박 숙박함
답변 제공: Maria Pasley, Front Desk Manager 님, 2020년 8월 11일
Thank you so much for taking the time to fill out the survey! We truly appreciate your visit!

2/10 - 너무 별로예요

dongwon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
비추천 ~ 불친절. 시설 노후
금연객실임에도 눈 매울 정도로 담배 냄새 심한 방을 줌. 방 바꿔달라 하자 미안하단 말 한마디 없이 tv 고장난 방으로 바꿔 줌. 환기도 안 된 방을 준 걸로 보아 코로나 대응 잘하는건지 의심됨. 시설은 오래되고 노후함
2020년 7월에 1박 숙박함
답변 제공: Megan Dodd, General Manager 님, 2020년 7월 20일
Thank you so much for coming to stay with us, and I am very grateful for your feedback. I am so sorry that you did not enjoy your stay with us and we will absolutely address the issues that you brought forward as our only desire is to run a great hotel. We really appreciate your stay, and we hope that you will consider coming back to stay with us in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

BA 님, Kaysville

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Guest Service Agent 님, 2024년 4월 16일
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 - 훌륭해요

Sonny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location,minutes away from the airport,very clean and very well trained staffs.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 5일
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our convenient location near the airport and found our facilities clean. It's also wonderful to know that our staff left a positive impression on you with their professionalism and training. We strive to provide exceptional service to all our guests, and your feedback motivates us to continue delivering excellence. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Home2 Suites by Hilton Idaho Falls soon!

10/10 - 훌륭해요

Robin 님, Shepherd

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 5일
We are thrilled to receive your 5/5 review! Thank you for choosing Home2 Suites by Hilton Idaho Falls for your stay. We're delighted to hear that you had a wonderful experience with us. Providing exceptional service and comfort to our guests is always our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We hope to welcome you back again soon for another outstanding stay!

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a great place to stay!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for sharing your positive experience at Home2 Suites by Hilton Idaho Falls! We're thrilled to hear that you consistently enjoy your stays with us.Providing a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we've been successful in doing so during your visits.We truly appreciate your loyalty and kind words. Your feedback serves as encouragement for our team to continue delivering exceptional service and maintaining the high standards you've come to expect from Hilton.We look forward to welcoming you back for another great stay soon!

10/10 - 훌륭해요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful suite with all your needs. Microwave, dishwasher, full size fridge. Lovely!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Teresa,Thank you for taking the time to share your wonderful experience at Home2 Suites by Hilton Idaho Falls!We're delighted to hear that you found our suite accommodations to be beautiful and equipped with all the amenities you needed for a comfortable stay. Providing a home away from home experience is what we strive for, and we're thrilled to know that we met your expectations.Your kind words are truly appreciated and will serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back on your next visit to Idaho Falls!

8/10 - 좋아요

Bryon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We are pleased to see that you had an overall positive experience during your time with us.At Home2 Suites, we strive to provide exceptional service and accommodations to all of our guests, and your feedback helps us to continue improving. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly.We appreciate your business and hope to welcome you back for another great stay in the future.

10/10 - 훌륭해요

Alexander

아이를 동반한 가족 여행
Love the place. Kids loved the game room with Xbox, Nintendo and more
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to share your positive experience at Home2 Suites by Hilton Idaho Falls!We're delighted to hear that you and your family enjoyed your stay with us and that the game room with Xbox, Nintendo, and more was a hit with the kids. Providing amenities and activities that cater to families is important to us, and we're thrilled that we could contribute to making your stay memorable.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future!

10/10 - 훌륭해요

Sara

가족 여행
The staff here are very friendly and personable, especially the breakfast staff. I will definitely be coming back.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Thank you so much for sharing your wonderful experience at Home2 Suites by Hilton Idaho Falls. We are thrilled to hear that you found our staff to be friendly and personable, particularly our breakfast team. Providing exceptional service is at the heart of what we do, and it brings us immense joy to know that we exceeded your expectations.Your feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay. Should you need any assistance or have any special requests, please do not hesitate to contact us. We can't wait to have the pleasure of hosting you again soon!

10/10 - 훌륭해요

Jessica

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The walls seem to be very thin. We could hear toilets flushing, and stomping from above us.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Thank you for taking the time to share your feedback following your recent stay at Home2 Suites by Hilton Idaho Falls.We sincerely apologize for the disturbance you experienced due to noise from neighboring rooms. Providing a peaceful and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously, and we will take steps to address the issue of noise transmission to ensure that future guests do not encounter similar disturbances.We truly appreciate your feedback as it allows us the opportunity to improve our services and facilities. We hope that you will give us another chance to provide you with a much more enjoyable stay in the future. If you choose to stay with us again, please do not hesitate to reach out to our front desk team with any concerns you may have during your stay.Thank you once again for choosing Home2 Suites by Hilton Idaho Falls. We value your patronage and hope to have the opportunity to welcome you back for a more comfortable experience.

10/10 - 훌륭해요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Thank you for taking the time to leave such a fantastic review of your recent stay at Home2 Suites by Hilton Idaho Falls!We are thrilled to hear that you had a wonderful experience with us and that our staff, especially the breakfast team, contributed to making your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in doing so during your visit.Your kind words mean the world to us, and we can't wait to welcome you back for another outstanding stay. Should you need any assistance with future reservations or have any special requests, please feel free to reach out to us anytime.Thank you once again for choosing Home2 Suites by Hilton Idaho Falls. We look forward to your next visit!

8/10 - 좋아요

Thomas J

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and Bbq area was planned out nicely. Staff was friendly.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Thank you for choosing Home2 Suites by Hilton Idaho Falls for your recent stay and for sharing your feedback with us.We're delighted to hear that you enjoyed our pool and BBQ area, and we're glad that you found them to be nicely planned out. Providing enjoyable amenities for our guests is important to us, and we're pleased that you had a positive experience utilizing these facilities.Additionally, we're thrilled to hear that you found our staff to be friendly. Our team strives to provide exceptional service and create a welcoming atmosphere for all our guests, so it's always rewarding to receive feedback that reflects their efforts.Thank you once again for your review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Home2 Suites by Hilton Idaho Falls in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are fantastic! A solid day of travel with the kids and they got us taken care of right away. They got the kids some milk and apples. Little stuff like that goes a long way to a smooth, fun trip.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our staff during your stay at Home2 Suites by Hilton Idaho Falls. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

bob

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent room with all the amenities
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at Home2 Suites by Hilton Idaho Falls and found our room to be excellent with all the amenities you needed. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Janicke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick and efficient check-in, service minded staff, close to the Hero American Mountain center, clean and comfortable rooms.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for your outstanding review! We're delighted to hear that you had a pleasant experience at Home2 Suites by Hilton Idaho Falls. It's wonderful to know that you found our check-in process quick and efficient, our staff service-minded, and our location convenient for your visit to the Hero American Mountain Center. We take pride in providing clean and comfortable rooms for our guests, and we're glad we could exceed your expectations. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 18일
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Home2 Suites by Hilton Idaho Falls. If there's anything specific you particularly enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another lovely experience in the future!

10/10 - 훌륭해요

Peggy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was amazing….. fully equipped and comfy. Breakfast was more than we expected. Front staff very welcoming and informative. Great location. We plan to stay again on our way back home,
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 11일
Thank you so much for your kind review. I will definitely share your review with the staff as I am sure it will make their day. We most certainty enjoyed having you stay with us and we look forward to seeing you again soon!

10/10 - 훌륭해요

Mildred

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Staff
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 11일
Thank you for the positive review. We are so glad that you enjoyed your stay. We hope we have the opportunity to welcome you back to the hotel in the near future.

6/10 - 괜찮아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice staff and clean accommodations. The pool was not open which was unfortunate and part of the reason for our stay. This is a pet-friendly hotel and I went into it hoping that it would not be an issue. Unfortunately, I got an extremely early wake-up call from a large dog barking a few doors down. Not sure who else enjoyed the wake up call but I don't think many people were still asleep on our floor, lesson learned.
2024년 3월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 3월 10일
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.

8/10 - 좋아요

Maya

2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Valued Guest,Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We appreciate your feedback and are pleased to see that you had a positive experience overall.At Home2 Suites, we strive to provide comfortable accommodations and exceptional service to all of our guests. Your rating helps us to understand what we are doing well and where we have opportunities for improvement.If there are any specific areas where you feel we could enhance your experience in the future, please feel free to reach out to us directly. We value your input and look forward to welcoming you back for another great stay.

2/10 - 너무 별로예요

Sarah

2024년 2월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for sharing your feedback about your recent stay at Home2 Suites by Hilton Idaho Falls.We're truly sorry to hear that your experience did not meet your expectations. Providing exceptional service and accommodations is our top priority, and we regret that we fell short during your visit.We take your concerns seriously and will be investigating the issues you've mentioned to ensure they are addressed promptly. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.We understand that this experience may have left you feeling disappointed, and we sincerely apologize for any inconvenience or discomfort you may have encountered during your stay.If there's anything more we can do to make this right or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 - 훌륭해요

corrie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms. Friendly staff. Comfortable beds.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 5일
Thank you for your feedback! We're glad to hear that you found our rooms clean, our staff friendly, and our beds comfortable. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. That’s the most important quality you need in a hotel. Everyone was friendly and also helpful. We will definitely stay here again if we come to Idaho Falls.
2024년 2월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 24일
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 - 훌륭해요

Ronald

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean. Lots of counter space. Kitchenette with microwave and full size fridge. The beds were comfortable. The staff is friendly. Would stay here again.
2024년 2월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2024년 2월 24일
I am so glad that you enjoyed your stay so well. Thank you so much for choosing us, and for your positive feedback, it is very much appreciated. We look forward to seeing you again sometime.

10/10 - 훌륭해요

Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast options were really bland it would be nice to have more options
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 19일
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, so we are sad that our breakfast options were not what you might have been hoping for. Thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Thank you for taking the time to share your positive feedback about your recent stay at Home2 Suites by Hilton Idaho Falls. We're delighted to hear that you had a very nice experience and gave us a 5/5 rating.Your satisfaction is our priority, and we're pleased that you found our hotel to be very nice. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more details to continue providing excellent service.We appreciate your choosing Home2 Suites, and we hope to have the pleasure of hosting you again in the future. If you have any preferences for your next stay or if there's anything specific you'd like to share, please feel free to let us know.Thank you for your positive review, and we look forward to welcoming you back.

10/10 - 훌륭해요

Bud

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a very nice place and the staff was very good. Thank you
2024년 2월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 2월 10일
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 - 훌륭해요

Wagner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved this hotel.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 11일
We're so glad to hear you loved your stay! Come visit us again soon.

10/10 - 훌륭해요

Cayden

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay! Great for quick trips to Idaho!
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 6일
We're so glad you had a nice stay! Hope to see you the next time you make a quick trip here.

10/10 - 훌륭해요

Malie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 1일
We're so glad you had such an awesome stay. Come back soon!

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 24일
Thank you for such a kind review! We hope to see you again sometime soon.

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun and clean
Everything was great. One of the best parts was the pool was the perfect temperature. Kids loved it
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 22일
We're so glad your kids had an awesome time with us! Hope to see you all again soon.

10/10 - 훌륭해요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
The room was large clean and well stocked, We will definitely stay with this hotel chain again.
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 18일
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come!

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 17일
We're glad you had such an amazing stay! We hope to see you again soon.

8/10 - 좋아요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a lot around it. TV didn't have many channels. TV was hard to get started and nothing to explane how to start it.
2023년 12월에 9박 숙박함
답변 제공: Guest Services 님, 2024년 1월 16일
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback like this helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.

6/10 - 괜찮아요

DOUGLAS

2024년 1월에 1박 숙박함
답변 제공: front desk 님, 2024년 1월 15일
Thank you again for choosing us. We enjoyed having you stay with us and we look forward to seeing you in the near future.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Dog’s barking
Too many dogs here. Barking past midnight
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for taking the time to share your feedback regarding your recent stay at Home2 Suites by Hilton Idaho Falls. We sincerely apologize for any inconvenience you experienced during your visit.We understand that noise disturbances, especially from pets, can significantly impact the quality of your stay. Our team takes guest comfort seriously, and we regret that the barking dogs disrupted your sleep. Please be assured that we are addressing this issue with our staff to ensure that we enforce our pet policy more effectively and maintain a peaceful environment for all our guests.Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. We strive to create a comfortable and enjoyable experience for every guest, and we are committed to making the necessary improvements to prevent such issues in the future.If your travels bring you back to the area, we would love the opportunity to make it up to you and provide a more positive experience. Please feel free to contact us directly if there is anything specific we can do to address your concerns.Once again, we apologize for any inconvenience, and we appreciate your understanding.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Not a very busy area so not a lot of traffic. Great staff. Super convenient and close to the Hwy. Great view of the Riverwalk.
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you so much for taking the time to share your positive experience at Home2 Suites by Hilton Idaho Falls. We are delighted to hear that you enjoyed your stay, and we truly appreciate your glowing review.It's wonderful to know that our clean accommodations, convenient location, and the tranquility of the area met your expectations. Our team works hard to provide excellent service, and we are thrilled to hear that you found our staff to be great.The view of the Riverwalk is indeed one of the highlights of our property, and we're pleased it added to the overall enjoyment of your stay. We understand the importance of a peaceful environment, and we're glad you found the area not too busy, providing a relaxed atmosphere.We hope to have the pleasure of welcoming you back to Home2 Suites by Hilton Idaho Falls in the future. Thank you again for choosing to stay with us, and we look forward to serving you on your next visit.

10/10 - 훌륭해요

Allan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay!
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you so much for taking the time to leave such a positive review of your recent stay at Home2 Suites by Hilton Idaho Falls! We're thrilled to hear that you had an excellent experience with us.Our team takes great pride in providing exceptional service and creating a welcoming environment for our guests, so it's truly rewarding to know that we met your expectations. If there are specific aspects of your stay that stood out or any particular team members who made a positive impact, we'd love to hear more about it.We appreciate your choice to stay with us and value your feedback. If your future travels bring you back to the area, we would be honored to host you again and ensure that your next stay is just as enjoyable.Once again, thank you for your kind words, and we look forward to welcoming you back to Home2 Suites by Hilton Idaho Falls.

10/10 - 훌륭해요

Albert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good quality rooms with great staff.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 8일
Thank you for your great review! We hope to see you again soon.

8/10 - 좋아요

Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We would consider staying here again.
It is a nice hotel with great space in the rooms. We loved having a kitchenette to use. The room was quiet and clean. Staff was friendly and overall it was a decent stay. Improvements would be: Better beds - Both my wife and I are 34yrs old. After 4 nights here, both of our backs are sore and we didn't get good rest. This breakfast was middle of the range. Not bad, not awesome either.
2023년 12월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Thank you for staying with us and for your review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us, and appreciate your valuable feedback and suggestions on our rooms and amenities as well as our services. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us.

10/10 - 훌륭해요

Sunny

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great place to stay. The only drawback was the pool. It was murky and there were never enough towels.
2023년 12월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 1월 8일
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, we are embarrassed that our pool conditions were not up to our typical standards, we will be looking into this immediately to ensure this does not occur again. Thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area.

10/10 - 훌륭해요

Don

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Well mannered staff :)
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 30일
We're over the moon to hear you found our staff well-mannered. They're a fantastic bunch, and it means the world to know they made your stay a good one. We'll be looking forward to hosting you again on your next adventure. Until then, safe travels!

10/10 - 훌륭해요

Cyndi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has alot for kids to do while there. But hated that the pool closed so early. We travel a long ways that day and the kids needed to burn off energy but the pool closed only a few minutes after gettig there. 😕
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for sharing your feedback on your recent stay at Home2 Suites by Hilton Idaho Falls. We appreciate your positive rating and are pleased to hear that you found our hotel to be a great place for families.We sincerely apologize for the inconvenience caused by the temporary closure of the pool. We understand how disappointing it can be, especially when traveling with children who are eager to burn off energy. Please be assured that the closure was a necessary measure to address an unforeseen situation, and we prioritize the health and safety of our guests.We do understand your concerns about the pool closing early, and we will certainly take this into consideration as we evaluate our policies. We value your input, and we're always looking for ways to enhance our guests' experience.We hope that despite this hiccup, you and your family were able to enjoy the other amenities our hotel has to offer for kids. If your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and enjoyable stay.Thank you for choosing Home2 Suites by Hilton Idaho Falls, and we appreciate your understanding.

4/10 - 별로예요

donald

좋아요: 편의 시설/서비스
I could not use the tv in my room. I don’t have streaming accounts. The free tv I was able to watch had horrible picture quality. I will never stay their again.
2023년 12월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 2월 3일
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.

10/10 - 훌륭해요

Cary

2023년 12월에 1박 숙박함
답변 제공: Ellanore 님, 2023년 12월 29일
Thank you for sharing your positive experience. We look froward to seeing you again soon!

8/10 - 좋아요

Justin

2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 12월 22일
Thank you for your kind review! If there is anything we can do for you next time to earn that perfect score, please let us know.