테라스/파티오

홈2 스위츠 바이 힐튼 와코 여행 후기

3 out of 5
홈2 스위츠 바이 힐튼 와코
2500 Bagby Avenue, Waco, TX

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 838개 이용 후기 중 627개" "
평점 8 - 좋아요. 838개 이용 후기 중 151개" "
평점 6 - 괜찮아요. 838개 이용 후기 중 34개" "
평점 4 - 별로예요. 838개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 838개 이용 후기 중 14개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Dana 님, Spring

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our room.
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dana, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Francisco J

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 2일
Francisco, thank you for the great review of Home2 Suites by Hilton Waco. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved it. When we come back to visit family again this is where we will stay again
2024년 3월에 7박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for staying with us and leaving your generous review, Debra! We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Home2 Suites by Hilton Waco look forward to your next trip!Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Ladena 님, Benton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we were within 3 miles of everything we wanted to visit.
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Thank you for the excellent review of your stay at Home2 Suites by Hilton Waco, Ladena! We appreciate you pointing out our convenient location to all of your favorite destinations! We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Lari

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great. The location was amazing!!
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 19일
Lari, thank you for choosing the Home2 Suites by Hilton Waco for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Barbara F 님, Sanford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Floor plan of room was excellent and comfortable for a multi night stay
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Dear Barbara,Thank you for your recent stay at Home2 Suites by Hilton Waco and for your very kind review. We realize we are a home away from home for many travelers, and our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations. We are so glad the layout of your room was perfect for you. We work hard to make sure our guests leave happy, and we are grateful for the recognition of dedication! It was a pleasure having you as our guest, and we hope to show you more of our inspiring hospitality the next time you are in the area. Best wishes, Lana MurphyGeneral Manager

4/10 - 별로예요

Catherine

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Normally I’m not very critical of hotels but there were just too many issues to count and I’m not sure how this place got the rating that it did. I’ve never checked into a room and had to clean out the microwave because the mess from the previous guests were still there. The beds were so sloppily made to the point where the sheets weren’t even tucked in. And I have no idea how old the mattress was but it was unbelievably lumpy. 10/10 would not recommend. For the price of this place just get an Airbnb.
2024년 3월에 7박 숙박함
답변 제공: GM 님, 2024년 3월 14일
Catherine, on behalf of our entire team, we would like to offer our sincerest apologies for each of the areas in which we fell short of your expectations. We do not take cleanliness concerns lightly, and we are disappointed that this was your experience. Be assured that we will be discussing your comments with our housekeeping leadership team to ensure these issues are properly addressed. We are grateful for your patience, and we hope you will consider giving us another opportunity to serve you in the future. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Bruce

연인과의 여행
좋아요: 편의 시설/서비스
The hotel is clean. The room was roomy clean and comfortable. There is a Bubba’s restaurant next door that is really good. Will stay here again.
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Bruce, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. We also appreciate you highlighting the delicious dining options nearby!Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

Jack

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds are small. They are full-size rather than queens. All else was very nice.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Jack, thank you for taking the time to provide your feedback. We are pleased to see that overall you enjoyed your stay, yet we want to apologize for any discomfort caused by the size of your bed. We appreciate your sentiment and hope you will give us another chance to provide you with a better experience at our hotel. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Gary, thank you so much for the perfect five-star rating! We are absolutely thrilled to hear you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again the next time you visit Waco!Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Dori

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff. Great location
2024년 1월에 7박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Dear Dori,Thank you for choosing to stay with us and for taking the time to post a review. We were absolutely delighted to read how much you enjoyed your stay, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We are also pleased that you enjoyed our location and the convenience of all the Waco area has to offer. It was our pleasure hosting you at Home2 Suites by Hilton Waco, and we hope you will stay with us again whenever your travels bring you this way.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Jon

2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Jon, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Triola 님, Cedar Hill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am ALWAYS pleased when I stay here. The staff is friendly, the property is always presentable, and the rooms are clean and comfortable. Never disappointed.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Triola, thank you for coming back to see us again at Home2 Suites by Hilton Waco! It is great knowing you experienced another pleasant stay with us and that our team took excellent care of you as always. We enjoyed hosting your visit and hope we will continue to be your hotel of choice when your plans bring you to the area.Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

Sue

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
STAFF WAS VERY FRIENDLY AND HELPFUL
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Sue,Thank you for being our guest at Home2 Suites by Hilton Waco! It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We will share all of your wonderful feedback with our staff. They are all valuable members of our team, and they will greatly appreciate your kind words.We appreciate your review and look forward to having you as our guest again.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Jeff 님, Clayton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 24일
Jeff, thank you for the perfect five-star rating! We couldn't be happier knowing you enjoyed your stay to the fullest. We hope to welcome you back again soon!Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room. Very comfortable.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 24일
Brenda, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Miranda

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and convenient.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Miranda, thank you for choosing the Home2 Suites by Hilton Waco! We couldn't be happier to read that you loved our immaculate accommodations and were able to take advantage of our great location and all that the area has to offer. We hope to welcome you back again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Greg R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property met our needs perfectly.
2023년 12월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Greg, thank you for choosing the Home2 Suites by Hilton Waco for your recent stay and for sharing your experience. We were pleased to read that you loved our exceptional hospitality and could take advantage of our great location and all that the area has to offer. We hope to have the pleasure of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Samuel

Roomy, clean , quiet, friendly staff and a nice breakfast
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Samuel, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Gary L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and breakfast area was great.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Gary, thank you for the great review of Home2 Suites by Hilton Waco. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our devoted staff. Thank you again; we look forward to welcoming you back soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Lyndon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious rooms.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Lyndon, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Perla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was great! Very clean and comfortable for the whole family!!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Perla, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your family's stay. We are glad that you all enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

H Wayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great - staff was friendly. The rooms were great- very spacious.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 26일
Mr. Wayne, thank you so much for the kind review. We work hard to deliver excellent hospitality, and we appreciate you highlighting the positive aspects of your stay. We are glad that you enjoyed our spacious and comfortable rooms, equipped with everything you need for a memorable visit. Thank you for being our guest at Home2 Suites by Hilton Waco, and we look forward to seeing you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Areli

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in this hotel several times when visiting our daughter at Baylor. The location is convenient and the place is very clean and the hotel personnel is always polite and helpful. 5 out a 5 🌟
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 24일
Areli, thank you for making the Home2 Suites by Hilton Waco your home away from home while visiting your daughter at school. We're pleased to read that you loved our friendly hospitality and appreciated our spotless accommodations. We look forward to welcoming you back the next time you're in town!Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Dear Vickie,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Home2 Suites by Hilton Waco. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Dear Gary,We appreciate you taking the time to leave your generous rating regarding your recent visit to the Home2 Suites by Hilton Waco. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, breakfast and service. Will stay again next time here
2023년 12월에 7박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Dear Barbara,Thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit, and we love knowing you plan to return. All of us here at Home2 Suites by Hilton Waco look forward to your next visit.Best wishes, Lana MurphyGeneral Manager

6/10 - 괜찮아요

Nick

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Dear Nick,Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

Brandy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Dear Brandy,Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Waco. It was our pleasure accommodating you. We hope you will make Home2 Suites by Hilton Waco your home away from home whenever your travels bring you to our area.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
Wonderful
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 21일
Dear Kathleen, It is wonderful to know you enjoyed everything about your time at Home2 Suites by Hilton Waco and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon. Best wishes, Lana Murphy General Manager

8/10 - 좋아요

Thomas N.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Water pressure was very low. Needed daily clean towels. Rooms were clean and comfortable. Staff was very helpful and polite.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Dear Thomas N.,We appreciate you taking the time to leave us a kind review. We are happy to know that you enjoyed your stay in your clean room. Our staff is wonderful, and we are glad that you think so, too. Please accept our sincerest apologies for the inconvenience that the low water pressure may have caused you. We hope you will give us a second chance the next time you are traveling to our area. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 12일
Dear Lorraine, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at the Home2 Suites by Hilton Waco. We'd love to host you again someday for yet another unforgettable visit.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and great stay.
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 10일
Dear Cynthia, Thank you for your recent stay at the Home2 Suites by Hilton Waco. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Lindsey

2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 4일
Dear Lindsey, We are pleased to receive your generous rating for the Home2 Suites by Hilton Waco. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Enjoyed our stay. Place is clean, quiet, and comfortable. The staff was friendly and the breakfast was delicious.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 1일
Dear Valued Guest, Thank you for choosing the Home2 Suites by Hilton Waco. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Veronica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Superb
The hotel was clean, the staff was amazing, friendly and courteous
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 30일
Dear Veronica,Thank you for your amazing review. We strive to make sure all of our guests' have a pleasant stay, and we are happy to know that this was your experience. We are thankful that our staff was wonderful, and our hotel was clean. We hope you will stay with us again at Home2 Suites by Hilton Waco soon! Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

nikisha

2023년 9월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Dear Nikisha,Thank you so much for leaving us a four-star review. We appreciate you staying with us, and we hope you thoroughly enjoyed your stay. We hope to see you again soon. Best wishes, Lana MurphyGeneral Manager

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 28일
Dear Steven, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Best wishes, Lana MurphyGeneral Manager

8/10 - 좋아요

Jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For what you pay, it is clean and quiet and well maintained. The staff is friendly and helpful. The free breakfast is awful so if you think it is a bargain for that, you will be disappointed. There is also no maid/cleaning service which was not good. Apparently they only clean after you leave.
2023년 9월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 24일
Dear Jill, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as this lets us know where we need to focus our attention to improve our guest experience. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Best wishes, Lana MurphyGeneral Manager

2/10 - 너무 별로예요

nikisha

2023년 9월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 5일
Dear nikisha, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best wishes, Lana MurphyGeneral Manager

6/10 - 괜찮아요

May

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The service wasn’t good… the digital key didn’t work… the A/c made a lot of noise.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 11일
Dear May,We are truly sorry to hear about the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. Please accept our apologies for the issue in your room. We always want our guests to have a peaceful stay, and we regret this wasn't your experience. Thank you for taking the time to leave this valuable feedback and for choosing us for your visit to Waco. We hope you will revisit and give us another chance to provide you with the seamless stay you deserve.Best wishes, Lana MurphyGeneral Manager

6/10 - 괜찮아요

Rossanna Marina

2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 29일
Dear Rossanna Marina,On behalf of our team at Home2 Suites by Hilton Waco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Waco.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, blackout shades, clean room, friendly front desk
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 4일
Dear Nancy, Thank you for choosing the Home2 Suites by Hilton Waco and for posting your review. We are delighted to know how much you loved our location, friendly service, and amenities. We constantly strive for excellence, so your feedback is especially nice to read. We value your business and hope to have the privilege of hosting you again.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 29일
Dear Janet, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Home2 Suites by Hilton Waco.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Deborah 님, Midlothian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick stay.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 28일
Dear Deborah, We are delighted to know how happy you were with your overall stay. Thank you for choosing the Home2 Suites by Hilton Waco, and we look forward to welcoming you back soon. Until then, take care and safe travels. Best wishes, Lana MurphyGeneral Manager

4/10 - 별로예요

Jamey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was so dirty. There was grease on the headboard from the back of someone’s head.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 31일
Dear Jamey, On behalf of our entire team, we would like to offer our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly and are disappointed that this was your experience. We are grateful for your patience and hope you will consider giving us another opportunity to serve you in the future. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

kristan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was really nice!!
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 20일
Dear Kristan,Thank you so much for your kind review. We are so happy to know that you enjoyed our hotel. We hope you will stay with us again the next time you visit Waco. Best wishes, Lana MurphyGeneral Manager

6/10 - 괜찮아요

Myrthala

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
It was nice and well located but the service was not good at all. They never clean your room even if you request it nor do they throw out trash.
2023년 8월에 12박 숙박함
답변 제공: General Manager 님, 2023년 8월 18일
Dear Myrthala,Thank you for your review. We are glad you enjoyed our hotel and location. However, please accept our sincerest apologies for the service of your room not meeting your expectations. We will share your comments with our housekeeping staff, and we hope you will give us a second chance to provide you with the stay you deserve the next time you visit us. Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a washers and dryers
2023년 7월에 27박 숙박함
답변 제공: General Manager 님, 2023년 8월 18일
Dear Kevin,Thank you for taking your time to leave a review. We are happy to know that you enjoyed your stay. We are glad that our washers and dryers were a convenience for you. We hope you will stay with us again soon at the Home2 Suites by Hilton Waco.Best wishes, Lana MurphyGeneral Manager

10/10 - 훌륭해요

Tammy Marie

2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 7일
Dear Tammy Marie,Thank you for choosing Home2 Suites by Hilton Waco. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best wishes, Lana MurphyGeneral Manager