야외 수영장, 07:00 ~ 23:00 오픈, 수영장 파라솔, 일광욕 의자

24 노스 호텔 키웨스트 여행 후기

4 out of 5
24 노스 호텔 키웨스트
3820 North Roosevelt Boulevard, Key West, FL

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1453개 이용 후기 중 484개" "
평점 8 - 좋아요. 1453개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1453개 이용 후기 중 245개" "
평점 4 - 별로예요. 1453개 이용 후기 중 207개" "
평점 2 - 너무 별로예요. 1453개 이용 후기 중 162개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Alexander

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet place, a bit away...
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Alexander, we are ecstatic to hear you enjoyed the tranquil ambiance at the 24 North Hotel Key West. Our unique location appeals to those seeking a peaceful retreat. We're very grateful for your feedback and hope to have the chance to accommodate you again in the future.

8/10 - 좋아요

ELISARDO

좋아요: 청결 상태, 직원 및 서비스
.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
We appreciate you sharing this positive rating, Elisardo!The comfort of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West. We want to share an even more enjoyable experience with you next time.

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Combined resorts made it convenient
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

ANDRE 님, LAVAL

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Parking fee fee fee
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Andre, thank you for taking the time to share your feedback. While we seek to provide clear information about all expenses, it seems your experience with our parking services wasn't completely satisfactory. We will certainly take your comments into account as we continually work to improve our guest experience. We hope you'll give us another opportunity in the future.

10/10 - 훌륭해요

Bobby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I stayed at 24 North for a week to get away from The Masters. It was a working vacation and we couldn’t have chosen a better hotel. We had a comfortable quiet place to work every morning and easy access to Old Town Key West in the evenings. The staff was helpful and courteous, the room was comfortable and had a great view of the ocean. We will definitely stay at 24 North again.
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.

6/10 - 괜찮아요

Michael

가족 여행
If u need a great place to sleep and shower def recommend. Checked in and desk staff stated that no additional charge will be applied since it was previously paid for. On last day of stay 5 different charge started to appear and then when I inquired about what it was for they stated they wasn’t sure but no other charge would be incurred and “that’s just showed up today would be returned to your bank account once checked out”. Then when I checked out an hour later the same staff stated that they made a mistake. That the card would be charge even though they said no additional charges made. SO AS FAR AS Watching ur bank account closely for mysterious charges from the hotel may start showing up. No room cleaning everyday and continental breakfast included. SO I GIVE THIS HOTEL 4 of 10 rating.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.

2/10 - 너무 별로예요

Ryan

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff was very lazy and rude. I asked to have some coffee pods delivered over 5 times one morning and they were never delivered. Maintenance staff was rude when I told them I had no hot water. Also, never received my free cocktail, or any other VIP extras like I should have. Won't stay here again.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Ryan, we’re truly disappointed to hear that your recent stay didn’t meet your expectations. We deeply regret if there were any misunderstandings regarding room service and other benefits. Our team members are typically known for their helpful nature and we're sorry if this was not your experience. We value your feedback as it helps us identify areas of improvement. We hope you would consider giving us another chance to make it up to you in the future.

8/10 - 좋아요

Tina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Read above
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.

8/10 - 좋아요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On the coast, very nice pool, staff was well trained and courteous,
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Tina, thank you for taking the time to share your positive feedback about your stay at 24 North Hotel Key West. We're delighted to hear that you appreciated our picturesque coastal location and enjoyed the pool amenities. Hearing that our team members were proficient and polite is uplifting. We look forward to welcoming you back in the future!

8/10 - 좋아요

Kim

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool area and grounds were kept very nice and we really enjoyed the views. Food by pool was tasty. Room was the let down. Carpet was ratty, didn't want bare feet on carpet. Bathroom sink filled with water every use. The stopper remained in closed position. There must have been complaints about this, which would have been ignored, or no action taken. Too bad.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Kim, it's pleasing to hear you admired our pool area, lush grounds, and enjoyed the food. At 24 North Hotel Key West, it's our mission to offer a remarkable experience and we're sorry to hear about the room details that caused concern. We understand how the carpet condition and the bathroom fixtures could influence your overall impression. We assure you all feedback is taken into consideration to enhance our guest experience. We hope to have the opportunity to make it right in the future.

2/10 - 너무 별로예요

Selena

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Selena, it's concerning to see your rating. We value every guest's feedback and we deeply regret we didn't meet your expectations. Please feel encouraged to share more details about your experiences via email or a phone call, so we can strive for improvement. Your satisfaction is our priority.

8/10 - 좋아요

Karen B 님, Dalton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great pool area. Free Towel service, plenty of sitting space, great bar area with good food. Clean pool.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Karen, it's delightful to learn that you appreciated the refreshing pool zone at 24 North Hotel Key West, our complimentary towel service, and extensive sitting options. We're thrilled that the bar area and its food selection met your expectations, and that our pool's cleanliness stood out. Looking forward to welcoming you back for yet another satisfying visit.

4/10 - 별로예요

Nathalie 님, Saint Petersburg

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
the ceiling had mold the rooms are vey old and never been updated
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Nathalie, we're disheartened to hear about your recent experience. We understand there were some concerns about the room conditions, including the age and cleanliness. Please be assured that we take such matters very seriously and strive to offer our guests comfortable and well-maintained rooms. Rest assured, your comments will be reviewed by the management team for necessary adjustments. Thank you for bringing this to our attention.

8/10 - 좋아요

Ray F

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property needs work
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Ray, we appreciate your feedback. We're constantly aiming to improve, so your remarks about room for enhancement in certain areas of our resort are valued. We hope that this didn't overshadow the overall enjoyable aspects of your stay at the 24 North Hotel Key West. It would be our pleasure to have you back for a potentially improved experience in the future.

10/10 - 훌륭해요

David

좋아요: 숙박 시설 상태 및 시설
Great
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
David, it's wonderful to hear you had a great experience at 24 North Hotel Key West. We strive for excellence and are delighted to hear that we provided you with just that. We hope to have the opportunity to welcome you back in the near future.

10/10 - 훌륭해요

Christine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and helpful.
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Christine, thank you for sharing your wonderful experiences at 24 North Hotel Key West. Our team members are indeed dedicated to offering friendly and valuable assistance to our guests. We look forward to your next visit!

10/10 - 훌륭해요

Geralda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place and staff
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Geralda, it's great to hear that you enjoyed your stay at 24 North Hotel Key West, finding the atmosphere hospitable and our team members considerate. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 - 괜찮아요

Carolyn

좋아요: 직원 및 서비스
Rooms were subaverage but pools were great and service was great
2024년 4월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Carolyn, it's good to hear that you appreciated our pool facilities and service. Please accept our apologies for any aspects of the room that didn't meet your expectations. Your feedback is valuable, and rest assured we're committed to continuously enhancing our accommodations and overall guest experience. We're hoping to have the opportunity to host you again soon.

6/10 - 괜찮아요

Nicole 님, Bonita Springs

가족 여행
별로예요: 청결 상태
We got back to our room late night and noticed more than enough small roaches on the ceiling and within the coffee maker. I live in Florida so decided to suck it up and just sleep. Honestly there should not have been any in the rooms
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Nicole, we regret to hear about your experience, as it is our goal to provide a comfortable stay for all our guests. We are diligent regarding pest management and rest assured that your feedback has been noted. We hope to have the opportunity to show you that your recent experience was far from representative of our standards.

8/10 - 좋아요

tasha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was updated however there were issues with the electronic services for keys and so forth. The elevators were sketchy service. The hotel staff seemed overworked and short staffed. Overall would stay here again.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Tasha, thank you for choosing 24 North Hotel Key West and sharing your feedback. We're pleased to hear your overall stay was satisfying. Meanwhile, your highlighted concerns around electronic services and elevator maintenance provide us with areas to improve upon. Neertheless, we appreciate your understanding towards our hard-working team members. Your willingness to stay with us again is encouraging and we will aim to ensure a more seamless stay on the next occasion.

6/10 - 괜찮아요

Hamlet

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Hamlet, it seems like your stay didn't entirely meet your expectations. Please feel welcome to share more details about your experience. Your feedback is highly valuable to continuously improve our services. Thank you for taking the time to rate us.

8/10 - 좋아요

Diedritzh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Diedritzh, thank you for your rating of the 24 North Hotel Key West. We hope you enjoyed your stay and look forward to your return in the near future. We're dedicated to enhancing our service to ensure every guest experience is memorable.

10/10 - 훌륭해요

Redier

2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Thank you for the perfect rating, Redier!We are very pleased to hear that you had a wonderful stay at 24 North Hotel Key West. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 - 괜찮아요

Krystal

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The rooms were not great. Small, smelled musty and not the cleanest. But the lobby, the pool, the staff were all wonderful. They had computer issues and no room keys so we were escorted to our room. Not ideal but the staff was nice.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Krystal, it's appreciated that you've shared your experiences. We're pleased our beautifully designed lobby and pool area met your expectations, and that our team members showed attention to your needs in light of technical difficulties. It's regrettable you found your room less than perfect. Your feedback will guide our continuous efforts on improving guest satisfaction. We hope for another opportunity to deliver a superior stay and showcase our ongoing enhancements.

10/10 - 훌륭해요

Fernando

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place to stay and clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the great rating, Fernando!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at 24 North Hotel Key West! We hope you plan on staying with us again soon!We're looking forward to your next visit!

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Daniel, it seems like your experience didn't meet your expectations. We truly regret to hear this and we highly value your feedback. Your comments will be shared with the team so we can continue to improve our guest experience. We hope for the opportunity to serve you better in the future.

6/10 - 괜찮아요

l

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Great property for the value. First room smelled of cigarrettes, an elevator was out of order. Some mishaps with front desk back and forth. Over all its a nice property. They do offer shuttle to downtown so that was a big plus.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Thank you for taking the time to share your thoughts. It's regrettable to hear about your initial room assignment and some difficulties experienced with our facilities. We appreciate your patience and understanding. On a brighter note, we're glad you found the shuttle service advantageous. Our team will learn from your insights to ensure an even better experience for future visits. We hope to see you again.

8/10 - 좋아요

Amy

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of things to do and enjoy !! Thank you for the upgrade and hospitable treatment I received from Expedia
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Amy, we're delighted to know you had an enjoyable stay at 24 North Hotel Key West! Your acknowledgement of our numerous activities and our endeavored hospitality is truly appreciated. We're also happy to learn you found value in the upgrade. We look forward to having you with us again for another fantastic experience.

10/10 - 훌륭해요

william

2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
William, it's wonderful to hear that your experience at 24 North Hotel Key West left such a positive impression. We appreciate your rating greatly and hope to have the pleasure of hosting you again in the future.

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Johnny, it's great to see your positive rating for 24 North Hotel Key West. We're thrilled you had an enjoyable stay and we hope to be your choice of lodging the next time you visit Key West. Thank you for your feedback!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Andrew, we're thrilled to hear that you enjoyed your time at 24 North Hotel Key West. We appreciate your support and hope to welcome you back soon.

4/10 - 별로예요

DONNA L

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was noisy. The room was on the 5 only one working lavender and at night you could hear noise from some water pump kicking on and off every flue minute it was old and dirty there was black mould on the ceiling and bed skirt. Not worth it and the hotel fees were outrageous
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Donna L, your concerns are sincerely noted. It's unfortunate that your room's location and sound disturbances affected your experience negatively. We also understand your comments about cleanliness and assure you that we prioritize the maintenance and hygiene of all areas. In regard to the fees, we ensure all charges are laid out clearly at the time of booking. Nonetheless, your feedback is valuable, and these points will be shared with our team to improve our services.

10/10 - 훌륭해요

Bobby 님, Manorville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing around the pool they were so helpful
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Bobby, it's great to hear you had a delightful experience at 24 North Hotel Key West and especially enjoyed the assistance from our team members around the pool. We always aim to make sure every guest feels well-cared for. Thank you for sharing your review, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Laura 님, Brooklyn

연인과의 여행
좋아요: 직원 및 서비스
The expedia description made it seem like it was actually on the beach. It was an ocean view over a noisy highway— that is if you only got a room on the ocean side on the 4th or 6th floors. We were offering an upgrade when we got there for another extra $25 a night. Also, there was an extra $50 a day resort charge when we arrived— I did not see this detail in the very small, fine print when we received the confirmation from Expedia. I did not see it when I booked the room. I think the total charge for the room should have been in the first initial payment description before I actually paid.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Laura, it's regrettable to hear about your concerns regarding the transparent display of additional costs and the room upgrade proposition. We strive to maintain all-inclusiveness and clarity in our dealings. You were hoping for a serene beachfront view, and it's unfortunate if it didn't meet your expectations. Your valuable feedback will help us enhance our communication and customer satisfaction. We hope you'd consider giving us another chance to change your perception.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was warm and friendly. The property was very clean. The shuttle is convenient. As a weary traveler, aI missed some information at check in. Therefore, It might help to have a binder or guidebook in the rooms to reinforce the shuttle and free drink, the use of the adjoining Gates Hotel and local beaches, stores and restaurants in close proximity to the Hotel.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
John, it's wonderful to hear of your pleasant experience at 24 North Hotel Key West. We're thrilled you found our team members warm and friendly, and appreciated the cleanliness and convenience of the shuttle. We appreciate your feedback concerning a potential guidebook in the rooms detailing hotel amenities and local attractions. Your suggestion will be considered for future enhancements. We look forward to the possibility of welcoming you back for another great stay.

8/10 - 좋아요

Wendy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice place to stay. Elevators were very slow and only 2 for the entire building. Other than this the stay was very nice.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Wendy, it's excellent to hear that your stay at 24 North Hotel Key West was largely pleasant. We appreciate your feedback on the elevators' speed, as it helps highlight areas where we can strive to enhance guest experiences. Next time, we hope to provide you an even more seamless stay.

8/10 - 좋아요

Lissy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place it’s nice
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Lissy, it's delightful to know you thought 24 North Hotel Key West was pleasant. We hope to have the pleasure of your company again in the near future!

10/10 - 훌륭해요

Hagop

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location. Very clean and friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Hagop, it's wonderful to hear that you enjoyed your stay at 24 North Hotel Key West. Your words about our prime location and cleanliness are much appreciated. Our friendly team members always aim to make our guests feel welcome. We hope to be your choice destination on your next visit to Key West.

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was kind and helpful
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tracy, thank you for staying with 24 North Hotel Key West. We're delighted to hear that our team members were able to assist you during your stay. We appreciate your kind words and look forward to welcoming you back soon.

10/10 - 훌륭해요

Yousbel

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 8일
Yousbel, it's great to see your top score! At 24 North Hotel Key West, we are thrilled that you had a stellar experience. We hope to welcome you back very soon for another fantastic visit. Thank you so much!

10/10 - 훌륭해요

Modar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite, big pool. Friendly staff
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Modar, it's wonderful to hear you enjoyed your stay at 24 North Hotel Key West, noting our tranquil environment and spacious swimming facilities. Thank you for also complimenting our warm and welcoming team members. We can't wait to have you with us again soon!

8/10 - 좋아요

ADA

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien durante la estancia
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Ada, es excelente saber que tuvo una estadía satisfactoria en 24 North Hotel Key West. Apreciamos su visita y sus comentarios, y nuestro objetivo es brindar experiencias aún mejores en el futuro. ¡Esperamos volver a hospedarte pronto!

8/10 - 좋아요

Tito Lu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Tito Lu, it appears you had a solid stay at 24 North Hotel Key West. We appreciate the rating and hope to see you back soon to strive for a perfect five-star experience!

8/10 - 좋아요

Emma

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super cute little hotel. Perfect for our night, as we were only taking a one day trip. My only complaint was the roughness of the sheets and the weird blood(?) stain on the comforter of EACH bed in our room; we were able to take those blankets off so it didn’t affect us too much.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Emma, it's wonderful to hear that you found 24 North Hotel Key West charming and it suited your needs for your brief visit. We sincerely apologize for the less than perfect bedding situation you experienced. Rest assured, we'll address these areas of concern to improve our guest experience. We hope to have you back with us again for a more flawless experience.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A Thank you!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Daniel, it's fantastic to read your positive review about your experience at the 24 North Hotel Key West. We're delighted to know you enjoyed your time with us. Thank you for your comments and we hope to have the privilege of hosting you again in the future.

8/10 - 좋아요

Roland

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel lobby was updated but the rooms don’t match. Can tell it’s a little dated. Can very easily hear everything going on everywhere else. Pool area was nice but none of the pool water features work, the pool itself needs some tlc. Parking is good. They have a shuttle but you better hope you don’t miss it or it’s full, next one is in an hour no mater what. We stayed for a week and only had the room cleaned twice. Overall we enjoyed our stay and loved the area.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Roland, we appreciate you taking the time to share your stay at the 24 North Hotel Key West. It's great to hear that you enjoyed our pool area and found our parking convenient. We take note of your comments regarding room updates, and the mention of noise levels and pool maintenance. Your insights regarding the shuttle schedule and room cleaning frequency have been taken for consideration. We're glad to hear you appreciated the locale and overall liked your week-long stay. We hope to have you back soon for a more flawless experience.

2/10 - 너무 별로예요

JACK

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool area with music
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
We appreciate your feedback, Jack.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 - 좋아요

Xuedong

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The Hotel is very nice to stay. However, the front desk charged me extra 50 dollars per day as the resort fee, which was not posted before at the breakdown of expedia's reservation, I think it is a kind of hidden fee. When I raised this question to the lady of the front desk, she replied with me that this is a small amount, I felt very unhappy with it.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Xuedong, thank you for your feedback. It's great to hear you found 24 North Hotel Key West enjoyable. However, we're sorry to hear there was some confusion regarding the resort fee. The transparency of our additional charges is vital to us, so we assure you it was not our intention to surprise you with unexpected costs. Your concerns about the reception encounter have been noted and will be presented to our team members for attention. We hope for the opportunity to serve you better in the future.

8/10 - 좋아요

Sami

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thank you for taking the time to share your review with us, Sami!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to 24 North Hotel Key West. Thank you and have a wonderful day!

8/10 - 좋아요

Thurmon David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel 24 was very relaxing on our recent stay. We loved the hotel shuttle service that takes you directly to the downtown area. The hotel grounds and pool were very clean . They were still working on 1 of the elevators that has been out of order for awhile. Luckily, we were on 2nd floor so the stairs worked out ok.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Thurmon, your wonderful feedback about 24 North Hotel Key West is greatly appreciated. We're pleased that you enjoyed the convenient shuttle service and the cleanliness of our property, particularly our pool area. On the note of the elevator, we're continuously working to improve our facilities for the comfort of all guests. We're glad to hear that the stairs proved to be a suitable alternative for you. Hoping to welcome you back soon for another relaxing experience.