객실에서 보이는 전망

호텔 48렉스 뉴욕 여행 후기

4.5 out of 5
호텔 48렉스 뉴욕
517 Lexington Avenue, New York, NY

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 446개" "
평점 8 - 좋아요. 1001개 이용 후기 중 322개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 131개" "
평점 4 - 별로예요. 1001개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 47개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
뉴욕에 있는 호텔중에 가격대비 괜찮은 호텔이지만, 호텔피가 하루에 60불에 텍스까지 붇어 거의 70불씩 나가네요. 그것만 빼고는 스테프 나이스 하고 좋습니다.
2019년 7월에 3박 숙박함
답변 제공: Matthew 님, 2019년 7월 17일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
체크아웃한지 6일이 지낫는데 디파짓 100불을 아직 안돌려주네요 호텔 위치나 청결도 서비스는 정말 만족합니다
2019년 6월에 1박 숙박함
답변 제공: Matthew 님, 2019년 7월 4일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 - 훌륭해요

SANG AH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
허니문!
허니문으로 여행갔었던 신혼부부입니다. 다 좋았던거 같아요 일단 청소도 깨끗이 잘 해주셨공 수건도 매일매일 뽀송뽀송 좋았구 온도도 괜찮고 수압도 좋았구요! 와이파이도 잘 되구요^.^ 아쉽게도 호텔 밑에 레스토랑은 즐기지 못했지만 늦은밤 바에 앉아 술 한잔 할 수 있어서 좋았어요! 호텔 바로 옆에 마트? 있어요 한인분이 캐셔를 하시더라구요 ! 호텔 직원들도 다 친절했고 뭐 나쁜점은 생각나지않아요^^ 잘 있다 갑니다.
2019년 5월에 3박 숙박함
답변 제공: Matthew 님, 2019년 6월 8일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
혼자 지내기 적합한 장소와 위치
혼자 쓰기 적당한 크기의 방이었고, 배정받은 4층의 방은 발코니가 있었지만 겨울보다는 다른 계절에 적합할 듯 합니다. 가장 불만이었던 부분은 타월인데, 바베큐냄새같은 음식냄새가 났습니다. 메이드에게 교체 요청을 했으나 개선되지는 않았습니다. 또한 도착한 날 방이 추워서 담요를 요청했는데 가져다준 담요가 더럽고 머리카락이 여러가닥 붙어있는 등 세탁이 되지 않은 상태여서 사용할 수 없었습니다. 1박당 60$의 추가 서비스 요금이 있고, 체크인 시 1박 당 100$의 디포짓도 있습니다. 위치는 매우 좋아서 위로 지하철 6호선 51st 또는 아래로 조금만 더 가면 그랜드 센트럴까지 걸어서 5분이면 갈 수 있습니다. 버스 정류장도 바로 근처에 위치해 있고요. 투숙하는 기간동안 출입구 공사를 시작했는데, 불편함이 없도록 직원들이 친절히 안내하고 도와주었습니다. 처음엔 수건과 담요 때문에 호텔에 대한 이미지가 매우 좋지 않았는데, 오래 지내다보니 어느정도 적응해서 좋은 점들이 눈에 들어오기 시작했네요. 그래도 전체적인 가격을 고려한다면 서비스가 좀 더 개선되면 좋겠습니다.
2019년 2월에 8박 숙박함
답변 제공: Matthew 님, 2019년 2월 21일
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you experienced on your first night and I am happy to read we improved at the end of your stay. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 - 훌륭해요

Haeri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전반적으로 좋았으나 fee가 비쌈
깨끗해서 너무 좋았습니다. 단지 히터 때문에 건조하고 호텔 fee가 60불이 넘네요 ㅠㅠ
2018년 12월에 1박 숙박함
답변 제공: Matthew 님, 2019년 1월 6일
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
룸컨디션이 최고였고 침구가 편안합니다. 개수대 시설등이 있어 간단하게 먹기 좋습니다. 직원들도 매우 친절하였고, 방 크기도 다른 뉴욕호텔에 비해 넓은 편입니다. 편안하게 잘 쉬었고, 재방문 의사가 있습니다.
2018년 5월에 3박 숙박함

6/10 - 괜찮아요

MIHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
다 좋은데 피트니스 없음
전부 다 너무 좋았는데, (교통, 주변, 청결도, 친절) 피트니스가 없다고 보시면되어요. 하나 있는데, 두명 들어가면 꽉찰 정도의 규모. 런닝머신도 없고, 자전거도 없는, 아령 몇개있었어요. 2십 몇층 호텔인데 엘리베이터 한개 고장나 무척 불편했습니다.
2017년 10월에 2박 숙박함

8/10 - 좋아요

Sangyong 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아침식사 빈약
위치좋음 리조트비용 $40/일박당 아침식사는 거의 먹을것이 없고 에스프레소 머신 라테는 맛이 없음. 2층 식사장소가 협소함

8/10 - 좋아요

Junyong 님, 서울

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Not awesome
Room condition was good, but service quality of employee was not good. Especially, the service of restaurant for breakfast was terrible. No toast machine!

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic!
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Amanda, It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. On behalf of everyone here at Hotel 48LEX, we invite you to stay with us again!Best Regards,Abel Cartagena, Jr.General Manager

8/10 - 좋아요

Kris

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I was promised a credit when checking in and they wouldn’t let us use it for breakfast. Also the restaurant and waitstaff are horrible
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Kris, Thank you for sharing your experience with us. We want every guest to have a memorable stay and leave satisfied with their entire visit. We regret not meeting your expectations. Thank you for caring about improving our guest services, and we hope to be your hotel of choice the next time your travels bring you our way.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Daniel 님, Wilton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly person at check-in. I arrived after midnight, she made it super easy. Thank you. DAN
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Daniel, Thank you for your kind words! We are delighted you had a positive experience with our check-in service. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at the Hotel 48LEX.Best Regards,Abel Cartagena, Jr.General Manager

6/10 - 괜찮아요

David

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear David, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

james

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear james, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hotel 48LEX. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,Abel Cartagena, Jr.General Manager

6/10 - 괜찮아요

Dhanushram 님, Redwood City

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The listing said breakfast was included but it was not when we got there. They were giving breakfast credit for $25 but it costs $65 for two people!
2024년 3월에 8박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Dhanushram, Thank you for sharing your experience at our hotel. We appreciate your feedback regarding the breakfast and understand the frustration this may have caused. Your comments will be shared with the appropriate team to review and address. We apologize for any inconvenience and hope to have the opportunity to provide you with a more seamless experience in the future.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Dinara 님, Pittsburgh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicvhotel in the middle of everything
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Dinara, We are thrilled you enjoyed your stay at Hotel 48LEX! Our central location allows guests to easily access all the attractions and amenities the city has to offer. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit soon!Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

james

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear James, Thank you for the wonderful rating of Hotel 48LEX! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Eddie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the room was very clean and it was very thoughtful to have an umbrella during the day it was raining extremely hard.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Eddie, Thank you for choosing to stay at Hotel 48LEX and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Best Regards,Abel Cartagena, Jr.General Manager

2/10 - 너무 별로예요

Laura

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 24일
Dear Laura, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Madelyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable and affordable.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Madelyn, Thank you for your wonderful review of Hotel 48LEX! It is lovely to hear that you found your stay comfortable and affordable. Your satisfaction is our priority, and we're delighted to have provided a positive experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay.Best Regards, Abel Cartagena, Jr. General Manager

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, small hotel good if you’re going to see a show.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Eric, Thank you for being our guest at Hotel 48LEX. We appreciate your comments about our location in the heart of downtown, just minutes away from all the concert venues and various shopping and dining options. We are glad that you had a great time and a comfortable stay. We hope to have you back with us on your next visit to New York.Best Regards,Abel Cartagena, Jr.General Manager

6/10 - 괜찮아요

Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
They charge for internet access after the first day even though you are paying a resort fee. $25 food credit at attached restaurant is for dine in only so pretty much useless. They used to have in room breakfast but that is now gone
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear Robert, Thank you for being so specific in evaluating our hotel. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We genuinely regret any miscommunication regarding any internet access charges during your stay. Your experience does not reflect our usual standards, and we genuinely regret any frustration caused. We take matters such as this very seriously. Please allow us some time to look into this matter further. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Without question the "salon" was the perfect size. Floor to ceiling windows were amazing. We had the corner room and saw all 4 streets merge together. It was great. Also, the kitchenette was nice so that we could keep drinks cold and didn't have to bring something in every day. The leather couch was super comfortable. Having room(s) allowed someone to sleep while everyone else could watch tv, eat, etc. Umbrella's were a nice touch. We are definitely coming back and referring our friends to stay. Cognac was a wonderful restaurant. Food and service were wonderful!
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Victoria, We are delighted you chose to stay with us at Hotel 48LEX. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Best Regards,Abel Cartagena, Jr.General Manager

8/10 - 좋아요

QQ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was kind and friendly. Enjoyable stay. Would recommend.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear QQ, It is a pleasure to read your fantastic review of the Hotel 48LEX. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It is lovely to know that your interactions with our staff have been exceptional. We will certainly share your words of appreciation with them. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.Best Regards,Abel Cartagena, Jr.General Manager

6/10 - 괜찮아요

Alicia

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Alicia, Thank you for choosing us and taking the time to leave a rating. We are glad that you enjoyed your overall visit. However, we want to exceed each of your expectations every time you stay with us, so please accept our apologies if there were any concerns you had during your visit. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Nayeli

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente lugar para recorrer lo principal de la ciudad. Sobretodo excelente ubicación para moverse a través de estación central 🌟
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Nayeli, Please accept our gratitude for taking the time to review your stay at Hotel 48LEX. Being so close to local attractions is one of the many benefits of staying with us. We hope you enjoyed touring our exciting city. We hope to welcome you back soon for another enjoyable stay.Best Regards,Abel Cartagena, Jr.General Manager

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Jose, We are thrilled you had an excellent stay at Hotel 48LEX, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Sergio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Night started bad with rude guests that made it very uncomfortable. Hotel front desk and Manager then did everything possible to ensure we had a great experience. Provided us discounts and even sent a complimentary wine bottle to our room. Staff was outstanding
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Sergio, Please accept our gratitude for taking the time to review your stay at Hotel 48LEX. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Abel Cartagena, Jr. General Manager 님, 2024년 2월 7일
Dear Marc, Thank you for choosing to stay with us and for leaving a perfect rating. We're delighted to know that you had a great experience here at Hotel 48LEX. We look forward to welcoming you back on your next visit!Best Regards,Abel Cartagena, Jr.General Manager

4/10 - 별로예요

Rachael

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
So. The $50 “resort fee”. On their website it says “each guest is ensured…daily light contemporary breakfast provided in the lobby” - lie. There’s a sit down breakfast in their restaurant that they charge $25 per person for and they only give you a $25 credit per day so if there are two of you one guest is paying for breakfast “Evening wine and cheese” - this was provided however the space isn’t clean. The same toothpicks were on a table in the space for 48 hours I was there. “Shoe shine service” - wasn’t given any info about this “Premium WiFi access” - the premium WiFi you have to pay for. The basic WiFi sucks. Regular internet service from your phone is better. When we tried to ask what this fee actually covers because it seemed like we were being charged for nothing but the “complimentary amenities” I was told about at check in the manager was very nasty and told me to deal with it. Especially being someone who’s from nyc to stay in a hotel for a weekend and be charged for a “resort” that doesn’t have a rooftop or pool seems ridiculous.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Rachael, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the multiple concerns you experienced and the inconvenience caused. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Best Regards, Abel Cartagena, Jr. General Manager

6/10 - 괜찮아요

Elicia

출장 여행
별로예요: 숙박 시설 상태 및 시설
I had to stay here for a recent business trip, and was surprised at how worn the hotel was in comparison to the reviews and the photos online. It did the job, but was expecting more.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Elicia, Thank you for choosing to stay with us. It is excellent to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Best Regards,Abel Cartagena, Jr.General Manager

8/10 - 좋아요

Liliana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Liliana, On behalf of our team at Hotel 48LEX, thank you for leaving your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Best Regards, Abel Cartagena, Jr. General Manager

4/10 - 별로예요

David Charles 님, Naperville

가족 여행
별로예요: 청결 상태
Carpeting and bathroom floor dirty, stain on headboard, damaged wood panel on doors. Room pictured on EXPEDIA is not room that was assigned. We dis not receive the 30/per day credit earned through VIP points.
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear David Charles, We appreciate your feedback and apologize for any disappointment with your assigned room. Your satisfaction is important to us, and we strive to provide a seamless experience for all our guests. Regarding the VIP points, we recommend reaching out to Expedia directly for assistance. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Abel Cartagena, Jr. General Manager

8/10 - 좋아요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable room. Nice lounge on the second floor with complimentary coffee in the am, wine at Happy hour. Good location. Limited amenities, but a lot to do in NYC. Walking distance from GCS and Radio City. There is $50 resort fee.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Linda, Thank you for choosing the Hotel 48LEX for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our amenities were perfect for your needs. We hope you will make us your home the next time you are in this area.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Praveen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Praveen, We are thrilled you had an excellent stay at Hotel 48LEX, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean Comfy & Quiet
Weekend Getaway. Great Room. Clean, comfy and Quiet!
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Bryan, Thank you for choosing Hotel 48LEX for your weekend getaway. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we love that you had a wonderful stay and liked our clean, comfortable rooms. It was our pleasure hosting you, and we look forward to our next opportunity to make your visit great.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Emily

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rachel at the front desk was such a nice person. Very pleasant, even on an early Monday morning. Thank you Rachel! The room was easy to get the heat right. Many of you know rooms in the city in January can be cold or hot and not much in between, the room temperature was easy to adjust and it was perfect, very comfortable.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear Emily, We're delighted to hear about your positive experience at Hotel 48LEX, especially your warm interaction with Rachel at the front desk. We appreciate your kind words about how easy it is to adjust the room temperature for a comfortable stay. Thank you for highlighting these aspects of your visit. We look forward to welcoming you back for more memorable moments.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Kristie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Kristie, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hotel 48LEX. We look forward to welcoming you back on your next visit!Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Caprice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Clean & Tidy! Enjoyed. Will come back
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 15일
Dear Caprice, We're delighted you enjoyed your stay at Hotel 48LEX! Your positive feedback on the cleanliness and tidiness is truly appreciated. We can't wait to welcome you back for another wonderful experience.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Sabriyya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just have at least 75 to pay for parking that’s it really everything else was a delight
2024년 1월에 1박 숙박함
답변 제공: Abel Cartagena, Jr. General Manager 님, 2024년 1월 12일
Dear Sabriyya, Thank you for choosing Hotel 48LEX. We are dedicated to providing a comfortable and pleasing atmosphere for our guests, and we love that you had a wonderful stay. We appreciate you for sharing your observations regarding the parking fee, as we always want to know how we can enhance our guests' satisfaction. It was our pleasure hosting you, and we look forward to our next opportunity to make your visit a great one.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Christopher Q

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 3일
Dear Christopher Q, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hotel 48LEX.Best Regards, Abel Cartagena, Jr. General Manager

2/10 - 너무 별로예요

Kanan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dogs parking inside the hotel all night, we couldn’t even sleep.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Kanan, We sincerely apologize for the inconvenience caused by the noise disturbance during your stay. Your comfort is our priority, and we regret any disruption caused by the barking dogs. Please be assured that we take such feedback seriously, and we will address this matter to ensure a more peaceful experience for our guests. We appreciate your understanding and hope you'll provide us with another opportunity to deliver a more enjoyable stay in the future.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great! Very close to a safe parking lot. Had awesome dining and cocktail options at hotel. Extremely close to popular sights (within walking distance)! We were there on a very busy night in NYC so traffic was horrendous, however, we were able to walk everywhere in very little time since everything was truly that close! Amazing location! Very amazing service also. Will definitely be staying here again!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Stephanie, We're delighted you had a great experience at Hotel 48LEX! It's fantastic to hear you enjoyed our close proximity to safe parking, excellent dining options, and popular sights. Thank you for praising our amazing location and service. We can't wait to welcome you back for another wonderful stay in the heart of NYC!Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Wadith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to areas to visit in NYC.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 22일
Dear Wadith, We're thrilled you found Hotel 48LEX conveniently located for exploring NYC! Thank you for highlighting our proximity to key areas. We strive to offer a prime location for our guests to make the most of their stay. We appreciate your positive feedback and look forward to hosting you again for another memorable experience!Best Regards, Abel Cartagena, Jr. General Manager

2/10 - 너무 별로예요

Sasha

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: General Manager 님, 2024년 2월 8일
Dear Sasha, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards, Abel Cartagena, Jr. General Manager

10/10 - 훌륭해요

Derrik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 21일
Dear Derrik, Thank you for choosing Hotel 48LEX. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Abel Cartagena, Jr. General Manager

4/10 - 별로예요

Noreen

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Not a great experience
Very expensive hotel… got to room was ok not very clean and the toliet didn’t work … 10:30 at night and had to wait for someone to come fix it. Charge 50.00 extra…when i got there … that included breakfast… took 15 mibutes to get water.., still waiting for coffee and it’s now been 20 minuted
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 14일
Dear Noreen, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Best Regards,Abel Cartagena, Jr.General Manager

10/10 - 훌륭해요

Stephen 님, Iver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel 48Lex is conveniently located in Mid Town, a short walk from Grand Central Station and some of the sights such as Rockefeller Centre, Radio City, 5th Avenue and Madison Avenue. The Cognac Brasserie associated with the hotel is a great place to eat, and the rooms were comfortable for a short stay.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Stephen, Thank you for choosing Hotel 48LEX and for the outstanding review! We are happy you had such an excellent experience during your stay with us. Thank you for sharing your comments with future guests. Our convenient location in the heart of downtown is a guest favorite, and we are glad this enhanced your visit. We are also pleased to know you enjoyed your time at Brasserie Cognac. Our goal is to provide comfortable accommodations and outstanding service to every guest, and we thank you for letting us know we exceeded your expectations. We hope your travels bring you back to New York soon for another visit with us.Best Regards,Abel Cartagena, Jr.General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Stay here? No. Stay away!
For such a great location, you would think the overall condition of this Hotel would be pretty good? No. Ripped carpet, lighting in room was abysmal, HVAC was crazy loud and didn’t work, slow Wifi, elevators in dire need of repair, gym “facilities” consisted of two small rooms with faulty equipment. I would have done better staying in a youth hostel in the village.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 9일
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We appreciate you sharing these details and assure you that we are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Best Regards,Abel Cartagena, Jr.General Manager

2/10 - 너무 별로예요

Faria

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was a getting birthday for my daughter. The room had no water bottles as my aunt room did. There was only one robe. The room my aunty was staying in room 1202 was very hot. We had to call the front desk after 2days of staying ina sauna. My aunt lived in new york and we quiry the taxes as shes a citizen there. They told us we have to pick it up with expedia. It was very expensive and over rated .. i called expedia and they told me and have to puck it up with the hotel. I am very disappointed with both company. Dont think i would reccommend both companies.
2023년 11월에 4박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Faria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We regret you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Best Regards,Abel Cartagena, Jr.General Manager