시즌별로 운영되는 야외 수영장

트래블로지 바이 윈덤 로어노크 여행 후기

2 out of 5
트래블로지 바이 윈덤 로어노크
6621 Thirlane Rd, Roanoke, VA

이용 후기

6.0
평점 10 - 훌륭해요. 863개 이용 후기 중 137개" "
평점 8 - 좋아요. 863개 이용 후기 중 229개" "
평점 6 - 괜찮아요. 863개 이용 후기 중 164개" "
평점 4 - 별로예요. 863개 이용 후기 중 129개" "
평점 2 - 너무 별로예요. 863개 이용 후기 중 204개" "

6.2/10

청결 상태

7.0/10

직원 및 서비스

4.8/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

10/10 - 훌륭해요

Kang Sin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함
Thank you for your positive feedback about your visit to our hotel. I hope you will continue to use us in the future as we strive for excellence.

6/10 - 괜찮아요

LLeweLLyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Incredible staff and service, but few if any amenities and television and ice machine did not work.
2024년 3월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 12일
Hi LLeweLLyn,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and service, and we're delighted to hear that you had a positive interaction with our team. Your comfort and satisfaction are important to us, and we take your concerns seriously. Rest assured, we will address these promptly with our maintenance team to ensure that the necessary repairs are made to improve the functionality of the television and ice machine. Additionally, we will evaluate our amenities to see where improvements can be made. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 - 별로예요

Alexandros

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fridges were dated, the shower tile was cracked and broken, the sink handle was missing, the toilet lid was missing fasteners.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 16일
Hi Alexandros,Maintaining our facilities to a high standard is essential, and we clearly fell short in this instance. Please know that we take your feedback seriously, and we will address these maintenance issues immediately to ensure that they are resolved for future guests. Additionally, we will review our procedures to ensure that any maintenance issues are identified and addressed promptly to prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2023년 12월에 10박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Raymond,Thank you for your feedback! We are delighted to hear that you had a positive experience during your stay. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

2/10 - 너무 별로예요

Reggie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 20일
Hi Reggie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

Margaret 님, Quakertown

2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 12일
Hi Margaret,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Margaret 님, Quakertown

연인과의 여행
별로예요: 편의 시설/서비스
It was a comfortable night stay. The unit was largee with 2 beds. Convenient to Waffle House for breakfast, All in all, for an older hotel, it was good for the price.
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 5일
Hi Margaret,Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that you had a comfortable night stay and found the unit spacious with two beds. We appreciate your mention of the convenience to Waffle House for breakfast and your understanding of the hotel's age. Providing a good experience at a reasonable price is our goal, and we're glad to have met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 - 너무 별로예요

Cadia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Manager 님, 2023년 12월 3일
Hello Cadia,We're sorry to hear that your experience at our hotel was not up to your expectations. We value feedback and would appreciate it if you would reach out to us directly so that we can address any specific concerns you may have had during your stay. Your satisfaction is our top priority.

10/10 - 훌륭해요

Terry

2023년 11월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 19일
Hi Terry,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 - 너무 별로예요

Laura

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not dam thing called and ask for ash tray no towels no sheets that fit the bed had no towl mat
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Laura,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your input. We strive to provide our guests with a comfortable stay and we regret that we fell short in meeting your expectations. We value your comments and will take them into consideration to improve our services.

2/10 - 너무 별로예요

Harry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Me Bateman
Room was nasty. Had bugs in it. Parking lot trash need to definitely upgrade and renovate.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Harry,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team is committed to maintaining the highest standards of cleanliness and will address the issue promptly. We appreciate your feedback regarding the parking lot and will take it into consideration for future enhancements.

2/10 - 너무 별로예요

jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DONT
Unless your looking for the cheapest dirtiest hotel in Roanoke, so not stay here. Police were on site all weekend. Looks like place is getting ready to shutdown. First room I got had bugs everywhere and I turned light on. So I requested another room, no bugs but still terrible.
2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 13일
Hi Jason,Thank you for your feedback regarding your recent stay at our hotel. Our team is conducting a thorough investigation into the reported issues to address them immediately. Steps are being taken to ensure that our rooms meet the standards of cleanliness and comfort our guests expect. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - 좋아요

Linzie

2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 5일
Hi Linzie,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 - 괜찮아요

Schairl

The price
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Schairl,Thank you for taking the time to share your feedback on the price. We appreciate hearing from our guests and value your opinion. Should you have any further concerns or questions, please feel free to reach out to our management team directly.

2/10 - 너무 별로예요

Candice

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 6일
Hi Candice,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - 괜찮아요

Eric

2023년 10월에 5박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Eric,We appreciate you taking the time to rate your recent stay at our hotel. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your opinion and would love the opportunity to address any issues you may have had.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your positive rating. We value your feedback and hope to welcome you back in the future to provide an even better stay.

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff great
2023년 10월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 31일
Hi Dennis,Thank you for your kind words about our staff. We are delighted to hear that you had a positive experience during your stay and found our team to be great. Providing excellent customer service is a top priority for us, and we appreciate your recognition. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 - 별로예요

david

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was probably a great place 25 years ago but it looks sad and worn out. I asked where to find ice and the room where it was made me wonder if the ice would be safe to drink. On my by the ice/vending room on the second floor the machines were in pieces and look like they had been that way for months.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 31일
Hi David,Thank you for your feedback regarding your recent stay at our hotel. Your concerns about the condition of our facilities and the ice vending area are deeply concerning, and we assure you that this is not reflective of our usual standards. We take your comments seriously and have already initiated a thorough inspection and repair process to address these issues immediately. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 - 별로예요

Kenneth 님, Lake Frederick

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 9일
Hi Kenneth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - 훌륭해요

ye

2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 23일
Hi Ye,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

6/10 - 괜찮아요

Charles

2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 3일
Hi Charles,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 - 너무 별로예요

JAMES

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was dirty and in poor condition. Our comforter had cigarette burn holes and had stains all over it. Absolutely terrible.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello JAMES ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Kara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very old, no blanket for the bed- just a thin bedspread. Bathroom was in terrible condition, the door handle was broken, cabinet broken, very dark and dingy.
답변 제공: Manager 님, 2023년 10월 3일
Hello Kara ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took 25 minutes. No hair dryer. No coffee maker. Property needs a good clean and paint.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 3일
Hello Pamela ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thanks for the nice quit night. Will definitely be stay here again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Mark,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Robert

별로예요: 편의 시설/서비스
showed up owner would not let me stay but i was billed anyway see anything wrong with that?
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello Robert,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 - 너무 별로예요

candice

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Too tired to complain, got no sleep. Top 3 issues out of 12: Dirty bedding, urine in toilet, and ripped out smoke detector.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 10일
Hello candice,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 - 별로예요

daniel

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello daniel,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist in improving your future visits.

2/10 - 너무 별로예요

Donald

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not very clean. Some Bugs. Dirty refrigerator.
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 5일
Hi Donald,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and pest-free environment is a fundamental expectation for our guests, and we take your comments seriously. Our housekeeping and maintenance teams will be immediately notified to investigate and address these issues to ensure that such problems do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

miguel

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 4일
Hi Miguel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

Robert

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Bedspeads were dirty Outlet cover was missing Smoke detector was loose Smelled like smoke in non smoking room. Bathroom light switch was broken. Heatlamp in bathroom was missing. Cigerette burn holes in bedspread Hardwood floors scratched Shower ceiling moldy Shower walls cracked Outside lights burned out Clothes pole missing Out side garabage overflowing Men sleeping in walkway outside of rooms
2023년 9월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 9월 5일
Hi Robert,Cleanliness and the overall condition of our rooms are of utmost importance, and it's clear that we fell short in this instance. We will immediately address these concerns with our housekeeping and maintenance teams to ensure that such issues are resolved promptly and do not occur in the future. Regarding the outside situation and the presence of individuals sleeping in the walkway, we take the safety and security of our guests very seriously. We will take necessary measures to address these concerns and ensure the safety of our property. We genuinely hope that you will consider giving us another chance in the future to provide you with a much better and more comfortable experience.

10/10 - 훌륭해요

Mark 님, Winder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome room! Just down from Waffle House! Yee-haw!
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 28일
Hi Mark,Thank you for your enthusiastic feedback! We're thrilled to hear that you found your room to be awesome. Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They are horrible and rip you off and will take your money. Do not go there. Very high in drug trafficking
2023년 8월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 31일
Hi Andrew,Thank you for your feedback regarding your recent stay at our hotel. If you could provide us with more specific details about your experience, it would be greatly appreciated. We value your feedback, and understanding the details will help us take appropriate actions to address any concerns. Regarding your concerns about drug trafficking, we take such matters seriously and are committed to ensuring the safety and security of all our guests. We have stringent policies in place to prevent any illegal activities on our property. We will investigate the situation further to ensure that our property remains a secure environment for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Jane

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It was very clean it had no elevator so I had to drag a suitcase up stairs My first impression it desperately needed a complete renovation The outside decking needs to be painted The man at the desk had a tee shirt on with a hole in the middle The place was seedy
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Jane,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 - 너무 별로예요

Michael R

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THIS HOTEL SHOULD BE ASHAMED!!
This is a 1 star hotel at best. We are very surprised that Wyndham would have this property associated with their name ... or that Hotels.com would include it in their repertoire. Room was supposed to be non-smoking, but it reeked of nicotine. I got deodarizer spray from housekeeper and sprayed the walls, floors, curtains ... everything. The room phone did not work. The ice machine was inoperable, and front desk gal told me to go down the street to Super 8 hotel (owned by same people) and use their ice machine!! The room lacked toilet paper, which I also got from housekeeper, and was full of flies. But the most disgusting thing of all, was that a pot of decomposed food was in the microwave -- covered by squirming maggots!!
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 15일
Hi Michael,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

2/10 - 너무 별로예요

Richard

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Richard,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pretty sketchy
I’ve stayed in a lot of cheap, dirty hotels but this one was particularly rough and run-down. I can forgive a big or two but there were *lots* of small roaches. The bedding was typical of dated, cheap hotels: some burn holes in comforter, thin blanket… The room smelled heavily of smoke. It’s the kind of place where people actually live.
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 14일
Hello Guest,Thank you for sharing your feedback about your recent stay at our hotel. Your experience does not align with the standards we strive to uphold, and we understand your frustrations. We take your concerns very seriously, and we're actively addressing the issues you've raised to ensure they are resolved promptly and effectively. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

6/10 - 괜찮아요

Serkan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 9일
Hi Serkan,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In its day this was probably a wonderful place to stay and if it was cleaned up and a little tlc it could be ok. But when you have burn holes on your top cover and even your sheets and the smell of cigarettes in a nonsmoking room. The air conditioning and the hot water are the best I have seen in a motel but that is the only good thing I have to say about this place. They advertised a pool, and the pool is not open. With everywhere you go through anymore there are no work staff anywhere, and the ones there are probably very over worked. The manager put me in a room in the back of the motel on the second floor. I asked for something close to the front on the bottom floor and he said he had no rooms available but there was only a handful of guests or cars anyway that were dumb enough to book this motel. I would not have stayed if I had not booked a nonrefundable booking which no one should ever do. So please learn from my mistake and do not stay here.
2023년 7월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 2일
Hi Lisa,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

6/10 - 괜찮아요

Anna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t even know where to start, i’m honestly glad i couldn’t check in because the outside looked scary and the staff were rude. there was dirty mattresses outside and the place looked soo rundown. i went inside to check in and they said i have to be 21 when online it said minimum check in age is 18. So glad hotels.com could get me my refund a week and a half after my vacation is over.
2023년 7월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 31일
Hi Anna,Thank you for your feedback regarding your recent stay at our hotel. We understand the importance of maintaining a clean and well-kept appearance, and we will address this issue promptly with our maintenance and housekeeping teams to ensure improvements are made. Providing friendly and attentive service is a priority for us, and we will address this matter with our team and provide additional training to ensure our staff meets the expectations of our guests. We hope to have the opportunity to welcome you back for an improved and more pleasant experience.

2/10 - 너무 별로예요

Tom

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place is disgusting!!! I was fooled by the good rating online. Mouse dropping all around the room. 30 minute check in and key wouldn’t work for the room so they had to move me to a different room. Then the super awesome guy with the loudest leaf blower known to man spent over an hour doing 3 passes of the parking lot at 8am!!! Over and over - leaf blowing what you just leaf blew!!!! I have videos if you’d care to see!! DO NOT STAY HERE!!!!! Horrible!!!
2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 31일
Hi Tom,Thank you for sharing your feedback with us. We take your comments seriously, and we will address each of the concerns you raised to prevent similar incidents from happening in the future. The presence of mouse droppings is entirely unacceptable, and we will work closely with our housekeeping team to ensure a thorough inspection and eradication of any pest issues. Our front desk team will also review their procedures to ensure a smoother and more efficient check-in process for our guests. Additionally, we will address this matter with the relevant team members to ensure that proper noise management is maintained and that our guests' comfort is prioritized. We hope to have the opportunity to welcome you back for an improved and more pleasant experience.

2/10 - 너무 별로예요

Anthony

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GROSS SCARY GROSS
Absolutely disgusting!! First sign of trouble was when we pulled in to the property, there were no cars except 2 that were being worked on and had trash all around them from some people that were apparently living there, and there were many people there that looked very scary!!! Checked in anyway, got to the room, it was gross! Stains on bedding, sticky floor, smelled horrible, bugs everywhere!! We were gone within 5 minutes. DO NOT EVER BOOK THIS PLACE!!
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Anthony, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

2/10 - 너무 별로예요

JOSE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this place if you can
I was appalled by the conditions of this hotel: dirty, smelly, and in disrepair. I am surprised that Travelodge does not guarantee an acceptable minimum standard in their properties. The place seems to serve more as temporary housing for poor income families that have no option that to put up with the poor living conditions that the so-called hotel offers. Avoid it if you can.
2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 18일
Hi Jose,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and pleasant environment for our guests is of utmost importance to us, and we take matters of cleanliness and maintenance very seriously. Your feedback is invaluable to us, and we will use it to make meaningful changes to improve our service and facilities. We appreciate your understanding and hope to have the opportunity to restore your trust in our hotel.

2/10 - 너무 별로예요

Malee

Scary dirty
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 2일
Hi Malee,Thank you for sharing your feedback regarding your recent stay at our hotel. Your comments are concerning, and we assure you that we are taking immediate steps to address and rectify the issues you encountered. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust and welcome you back in the future for a much-improved experience.

2/10 - 너무 별로예요

Steven

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is old, unkempt and unclean. There are feral cats on the grounds. The room where ice and vending machines are is locked with a metal key, not a room card. The room had leftover trash in the can and no soap or shampoo. Check-in was problematic. I left for another hotel after fifteen minutes.
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 26일
Hi Steven,It is disheartening to hear about the issues you encountered, including the condition of the property, the presence of feral cats, the locked ice and vending machine room, the cleanliness of your room, and the problematic check-in process. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our facilities and services. We will immediately address the concerns you raised with our management team. Steps will be taken to address the cleanliness issues, ensure the availability of necessary amenities in the rooms, and improve the check-in process to make it more efficient and hassle-free. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.

2/10 - 너무 별로예요

Uzziah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 19일
Hi Uzziah,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not book here.
I was there an hour, truly the most disgusting hotel room I had ever seen. Cigarette ashes were left on the bed, the white walls were brown, the shower looked like it hadn’t been touched and the floors were filthy.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 17일
Dear Guest,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Christina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
EXPEDIA IS CORRUPT. I was searching MAY and you moved me to JUNE
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 14일
Hi Christina,Thank you for taking the time to share your feedback. We recommend reaching out to Expedia's customer support to resolve your concern regarding your reservation dates promptly. We value your feedback and hope your future travel experiences are smooth and hassle-free.

2/10 - 너무 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay away !
2023년 6월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 7일
Hi Angela,We appreciate your review. We take all guest feedback seriously and will use your comments to improve our services and guest experience. We hope to have another chance to host you and provide you with a more positive experience.